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Business Profile

Lawn Mowers

Doosan Bobcat

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To who it may concern: this letter of complaint was originally meant for the doosan/bobcat corporation. But, the corporation barely answers emails, let alone provide me with information I request.I wanted to file a formal complaint and submit it in a letter format. Doosan/bobcat did send an email. But it was blank with no information.Thursday, March 23, 2023 2:46 PM: I phoned ************************* Dealer Account Manager ******************* Doosan Bobcat North America and during my introduction to ******************** he openly stated his company is not accepting donations and ******************** hung up. ******************** later made the statement that he assumed I was a telemarketer, when listening to our own voice recording, ******************** clearly stated no donations were being accepted and he hung up.One of my board members remained in contact with ******************** and she attempted to receive a donor tractor and/or a used tractor on donation anything to help ease the tensions with myself and how I felt about doosan/bobcat equipment. ******************** provided no such relief. I can honestly say Doosan/bobcat is not the company I believed them to be. I merely wanted to bring notice to the company of how their personnel treats customers. I guess doosan/bobcat would be better if our organization was a profit company verse a non-profit 501 c (3) public charity. Thank You, ***********************

    Business Response

    Date: 04/21/2023

    With ******** request for contact from the company, our customer service team has made three attempts to call Mr. * over the past several days,along with email outreach. No answered phone calls or email response has been received back to our team. If he is interested in speaking about this further, our customer service team can be reached at **************.

    We look forward to the opportunity to speak with Mr. * based on his request to receive contact by our business, so we can learn more about this situation and resolve any issues. Thank you. 

Doosan Bobcat is NOT a BBB Accredited Business.

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