Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding my ongoing issue with Focus Property Managment and their failure to provide adequate heating services. Despite multiple attempts to resolve the problem, I have been left without heat for several days at time, creating an unsafe and uncomfortable living situation. I have two children in the home, and the lack of heat poses a serious safety hazard to them, especially given the cold temperatures. I have contacted the company several times, yet the issue remains unresolved, and I have not received a satisfactory response or timeline for repair. This lack of service is unacceptable, particularly considering the health risks for my children. I am seeking immediate action to rectify this matter and ensure that I receive the service I am paying for.

  Business Response

  Date: 02/21/2025

  Dear *********, 
  

  Thank you for reaching out and bringing your concerns to our attention. At Focus Property Management, we strive to provide an unparalleled experience for all residents by ensuring their homes are safe and comfortable. We understand the importance of a properly functioning heating system, especially during colder months, and we sincerely apologize for any discomfort or frustration you have experienced. 
  

  Upon reviewing our records, we want to provide clarification regarding the heating service calls for your unit:
  January 22 First report of no heat at 12:12 PM. Our maintenance team responded, but permission to enter was marked as "no." The boiler was relit at 3:30 PM the same day.
  January 24 Second report of no heat at 2:24 PM. Again, permission to enter was marked as "no." The issue was addressed, though we do not have a specific completion date recorded.
  February 18 Third report of no heat. Permission to enter was again marked as "no." Given the ongoing access limitations, we will be issuing a 12-hour notice to complete necessary repairs to ensure the issue is fully resolved.
  

  Based on our communication history, it appears that you have requested to be present for all service calls. While we respect your preference, this has unfortunately contributed to delays in addressing the heating issues. 
  

  We truly value you as a resident and appreciate your cooperation in allowing us to resolve this matter efficiently. If you have any questions or would like to coordinate a specific time for entry, please contact our office at ************.
  

  Sincerely,
  Focus Property Management

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is 12/21/2024 and on 12/19/2024 there was a snowstorm that went through the area. At the time of writing this the snow from the parking lot AND the SINGLE entryway into the lot has yet to be cleared of snow. While yes, the bare minimum of the sidewalks being clear was done the rest of the lot is full of a foot or more of snow. Residents, INCLUDING ELDERLY RESIDENTS, have to shovel the snow themselves for the first time in my 6 years of living here. We are paying extra money for yardwork yet literally every single business in ********** is fully cleared and there is zero reason why someone has not been here to clear the lot. If we are not going to get the lot cleared of snow why are we paying for it? Most of us do not have the proper snow removal equipment for this as in the past 6 years the owners were prompt and ensured the lot was cleared the next day.Focus property management has continued to disappoint in their service. Siding is smashed up, it took them over a year to half a** fix the massive potholes in the parking lot, and now the snow is just being left here for us to handle ourselves. Do the job we are paying rent for you to do Focus, otherwise, don't charge us the fee for yardwork upkeep if your not going to upkeep the lot!

  Business Response

  Date: 01/08/2025

  Thank you for reaching out and sharing your concerns regarding the recent snow removal at our property. We sincerely apologize for the inconvenience and frustration this situation has caused, especially given the importance of ensuring safe and accessible conditions for all residents, including our elderly community members.
  

  The snowstorms were significant, and we acknowledge that our response to clearing the parking lot and entryway did not meet the standards you have come to expect. Please know this is not reflective of the level of service we strive to provide. During the snow event, we faced several unforeseen challenges, including multiple trucks breaking down, which delayed the clearing of parking lots. Despite these setbacks, our team worked tirelessly for 2-3 days after the storm to address the issue, and we are happy to confirm that all areas in ********** have been cleared since Christmas Eve. We also made efforts to keep residents informed during this period and appreciate your understanding as we resolved this matter.
  

  Regarding the potholes, we understand the frustration caused by the delays. The initial work was not completed during the reseal process under former management. This year, we completed the repairs at our own expense and brought back the original company to reseal the lot, ensuring the work met our standards. The process was finalized in November. We also value your feedback on siding repairs and will follow up to ensure these concerns are addressed promptly.

  We value you as a resident and sincerely regret that this experience did not meet your expectations. If you have further questions or wish to discuss this matter directly, please do not hesitate to contact us at ************.
  Thank you for bringing these issues to our attention, and we appreciate your patience as we work to provide a better living experience for all residents.

  Sincerely, 

  Focus Property Management 

   

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2024 I made my first complaint with this company about snow removal as we pay a fee for this service included in our rent, no reply and 36 hours later someone showed up to finally plow our parking lot, I could not get out until this was done and management did not care nor reply to any of my phone calls or maintenance *********** ongoing issue started on August 11, 2024; I have been getting migraines due to the strong odor of marijuana smoke in our building. I have filed numerous complaints with management hoping they would address this issue. This issue has gone on to become a nuisance due to the odor and has begun to affect my health, giving me consistent migraines therefore making our apartment uninhabitable because of health concerns. Since my first complaint my husband and I have made many subsequent complaints On August 16, September 1, September 4, September 20, September 25, October 16, October 21, October 30, and November 1. We are told there is nothing they can do or given an excuse every now and then but most of the time we are COMPLETELY IGNORED. I completed a maintenance request on November 3, 2024 because the entrance door to our building is broken and a piece of metal from the top of the door fell and if I had not moved would have hit me in the head, the door swings open to the brick and I am concerned for the safety of our residents as well as myself as the glass could shatter at any moment and I was almost injured buy it. It is now November 6, 2024, and despite my husband and I both reporting this, calling, and leaving messages as to the urgency we have been ignored since November 3rd, no return calls, no Maintenance has come to fix it, and we believe this is completely unacceptable.Focus Property Management needs to be reminded of the state laws that protect tenants as well as being held accountable for the fees they charge for services they refuse to perform.

  Business Response

  Date: 11/14/2024

  Response to Complaint ID: ********

  Thank you for the opportunity to address this tenant's concerns. At Focus Property Management, we prioritize fulfilling our obligations under Wisconsin state law and strive to provide services responsibly and fairly.
  

  Snow Removal: Our property management team is dedicated to ensuring timely snow removal. Throughout the winter, we set clear expectations with our snow vendors to maintain consistent removal standards, and we communicate estimated timeframes to residents for when snow clearing will occur. However, during heavy snowfall, these time-frames can sometimes be delayed due to the volume and impact on the area. While we make every effort to keep the lot cleared for residents, our vendors may need to return to fully address high snowfall levels. We did not receive any specific emergency requests or unique circumstances that would have necessitated prioritizing this tenants situation, and delays in extreme conditions are not uncommon in multi-unit properties.
  

  Odor Complaints Related to Smoke: We have documented and responded to this tenants concerns regarding marijuana odors on multiple occasions. Addressing odors in a multi-tenant environment requires cooperation among all residents, and while we have communicated community standards to all tenants, our authority over personal activities within units is legally limited. We have advised this tenant on these limitations and suggested additional measures, such as air purifiers, to mitigate the impact of environmental factors. In each documented communicationAugust 16, September 1, September 4, September 20, September 25, October 16, October 21, October 30, and November 1our team responded promptly, provided updates via documented text messages, and dispatched on-site staff to address concerns directly. Following these communications, we initiated a thorough investigation to resolve the odor concerns. This included multiple unit inspections to identify the source of smoke, and we are actively working through legal and lease-related measures with the resident involved to eliminate smoking behavior. Additionally, we offered alternative accommodations to the tenant, including the option to transfer units or break their lease agreement penalty-free; neither option was selected.
  

  Building Entrance Door Repair: Upon receiving a maintenance request regarding a damaged entrance door, we promptly assigned it for repair. While we understand that safety concerns are critical, we assess maintenance priorities based on urgency and hazard level. In this case, the door issue was not determined to pose an immediate safety risk. Our team promptly contacted our vendor, who visited the property on November 8 to order the necessary parts for repair.
  

  We are committed to continually enhancing our communication and response processes to better serve our residents. 

  Sincerely, 

  Focus PM 

  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Focus Property Management has violated at least 3 Wisconsin State Laws during my time of tenancy. 1.) They use bait and switch tactics. They do not allow any in person showings of their available apartments. The unit they rented me was not the unit in the pictures on the website and there was no disclaimer stating this was a different unit. In fact, the office assured me via phone that my unit was an upper unit-just like the pictures indicated. Instead, I arrived on move in day to discover my unit is a basement apartment that is more than half underground. There are no usable windows in the second bedroom-just an emergency escape hatch. I would have never agreed to sign a lease to live in a basement unit. As I write this today, they have my unit listed for rent-using pictures of a unit upstairs with no disclaimer stating this is not the actual unit for rent. 2) This unit, in fact this entire building is not habitable. There is a serious cockroach infestation. They have not provided a regularly scheduled treatment cycle to eradicate the cockroaches. They treat sporadically, and they do not follow the additional recommendations of the pest control company to actually eliminate the problem. They refuse to make repairs to leaking pipes or to fix my floors that have had water seeping up from them since I moved in. This is providing an excellent breeding ground for the cockroach infestation. They have refused to patch holes in walls that expose piping-again hindering the elimination of cockroaches. 3) Retaliation. They have refused to renew my lease because I have reported them to the health department as well as to the city building inspector. They have LIED to the health department about the actions theyve taken to eliminate the cockroaches and I can prove that too. They have continued to move new tenants in without informing them of the cockroach infestation-this is also against the law and I have shared this with the new tenants. Focus is breaking the law

  Business Response

  Date: 09/25/2024

  To whom this may concern,
  

  We appreciate the opportunity to respond to the complaint regarding the tenancy at 1227
  **************************** We take all tenant concerns seriously and strive to maintain a safe
  and comfortable living environment for all our residents. Below is our response to the specific
  claims made in the complaint.
  

  1. Viewings and Unit Location:
  ? The prospective tenant was informed prior to signing the lease that, due to
  company policies, physical showings were not available at the time, and virtual
  tours were offered as an alternative. We did not misrepresent the condition of the
  unit during these virtual tours. We utilize various marketing tools so prospective
  residents can get an idea of what and where they will be living. We post 3D
  renderings, virtual tours and walk-throughs, pictures of the unit and ability to
  measure sizing, square footage and even staged renderings for a visual of the
  space.
  ? We acknowledge that there may have been a misunderstanding regarding the
  unit's location. However, the tenant was provided with full details about the unit
  before their move-in, and there was no intent to mislead.
  

  2. Pest Control:
  ? Upon being notified of the presence of pests, we took immediate action by
  dispatching a professional pest control company to treat the exterior and
  common areas of the building. While the pest control treatment initially focused
  on the exterior, subsequent interior treatments were scheduled as needed, in
  accordance with industry standards.
  ? Through our communication with the ongoing pest treatments, checklists and
  requirements were sent out to all residents impacted by the pest issue. These
  checklists and requirements are needed to allow for the treatment to work and
  limit the amount of filth/ breeding area in which delays treatment.
  ? Our company follows proper protocols in dealing with infestations, including
  scheduling repeat treatments as necessary. However, as with any infestation,
  complete eradication requires cooperation from all tenants to maintain
  cleanliness and allow consistent access to all units for treatment
  ? Our property management company has a continued relationship with the Health
  Departments of cities in which we manage our apartment complexes. We have
  been in direct communication with them regarding this property and they know
  we have done everything that is possible to remove the pests from this building.
  They have applauded our efforts in what we are communicating and how we are
  addressing the issue.
  ? Our team also has a continued relationship with the Mayor of Neenah in which
  they appreciate what we have already done and continue to do to address this
  situation until it is resolved.
  

  3. Water Seepage:
  ? The tenant reported water seepage, and in response, we promptly sent
  maintenance staff to investigate. While our staff identified no active plumbing
  leaks, we understand that water seepage can be a complex issue, and further
  investigation is scheduled. We continue to work on identifying the source of the
  issue and will take the necessary steps to rectify it.
  

  4. Notice to Vacate:
  ? The tenant received a 28-day notice to vacate in accordance with state law. It is
  important to clarify that the decision to issue this notice was not retaliatory. The
  lease agreement allows for termination without cause, and this notice was served
  in compliance with legal requirements.
  

  In conclusion, while we acknowledge the tenant has raised some legitimate concerns, we
  believe we have acted promptly and appropriately within the scope of our legal obligations. We
  are committed to resolving any outstanding issues in a fair and timely manner, and we will
  continue to work with both the tenant and relevant authorities to ensure all concerns are
  addressed.
  

  Sincerely,
  Focus PM

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my third BBB complaint against Focus Property Management. They unsurprisingly danced around my first two complaints. I have been renting from them for over two years... not by choice by necessity. They sent me a letter outlining the lease renewal terms (I have an illness which requires me to be in the Appleton area for 12 months for treatment). The rent increase (in BOLD) stated a much lower amount than what it actually is after I went through the pages. I opted to not sign and continue as month to month as per the second option offered on this document (in Focus Property Management letterhead). This was a week ago. I then received several "You have a new document to review" emails from Focus. They are pulling my lease altogether and revoking my month to month option. I know this is because I as a consumer have been very vocal about the safety issues here including: a disgusting basement laundry area which has had at least three dead birds... a stove/ oven that caught on fire which was then replaced with a not new stove that had other people's food stuck in it... a thermostat that broke and had me living in a unit at 90 degrees for THREE DAYS... an AC unit which has been replaced but does not work well... a wasp nest I had to leave my apartment for. I was told verbally that I would be reimbursed for my out of pocket regarding the wasps. I haven't been compensated and the wasps are still there. Focus had no problems with me when I was literally taking pictures of the crimes happening under my unit. A few hours after I got the notice of nonrenwal I got a txt stating an inspector was coming the next morning. I work remotely and I have ***** rights as a health care provider. They pushed anyway and finally I had to rearrange my entire work schedule on Thursday for this inspector. This is a retaliation by Focus at me for speaking out. I do not feel safe here and I will be seeking damages for this whole experience.

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is what you get from FPM!!! 2022 Told them I had two months to move from our house we sold. Was told excitedly OH! We are ready for you now!!!! We sold our home of 22 years and almost everything we owned.They actually told me I signed a 12mth lease Didnt offer us anything but a sorry. Oh I think they gave us a measly $100 lmao and a sorry!They dont know their properties!Asked M.R. ** they had storage and he said no, so my husband I bought $400 worth of totes and shelving for our extra stuff. We did finally find a storage with our apartment number on it but now we have to pay $20 a month for it! They will not fix washers and dryers! Theyve been down since before March!!!! They deleted maintenance requests.Was told this was a safe building.Its not!We have had homeless people sleeping in our laundry rooms.Said they were going to install cameras in the laundry rooms and never did.They have lied continuously! They tell you the same thing like a script.I got very sick and was sick for three weeks. I couldnt even help my husband move us in.They put us in a new place three weeks on the crappy side! Didnt try to make us hpy even though my husband talked to one of their maintenance men who said he could have had it done in a week but focus wouldnt let him Theyre only the management company.They have a leader! We even had to rehome our dog of 12 years! They allowed pets, but our upstairs neighbor lied and said our dog barked all day. I recorded him and it was an absolute lie! They didnt listen to me but they listened him. A dog hater This man came to our door just a few days after we moved in! Leaving harassing notes!FPM hascaused so much of an emotional toll on USHad to get on meds because of them! Got ESAmotto isHow can I make your life better today a joke its ALL about $ for them! read the reviews listen to the bad ones.theyre true! I heard they write their own good ones! Trust me!!!!!! Dont let them ruin your DREAM like they did to us! LIARS!!!!

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complained several times about smoking with no success. Advise was moving out due to smoking which was causing health issues. Rent has been paid with any additional fees and was update to date until 06/01 which rent was due again. Notified the facility and was told was going to be prorated. cleaned and left apartment immaculate. They are claiming I owe previous fees, plus entire rent. this is incorrect. they are charginging me even for ***** which all fees were paid. I should only be charges for prorated amount. I was not on a lease and I was month to month. They are threatening me with destroying my credit. They never updated anything in my apartment, never did anything. I do not owe that money. They are lying. I am including proof that all rent was up to date.

  Business Response

  Date: 07/25/2024

  To Whom It May ******************** am writing in response to complaint # ******** regarding her move-out charges and associated issues. As the landlord of the property in question, I would like to address each of the points raised and provide clarity on the situation.
  

  Health Concerns and Smoke Issues: On 5/8/24, ***************************** reported smoke issues in the building which were causing health concerns for her and her child. We take such complaints seriously and strive to maintain a healthy living environment for all our residents. After receiving the complaint, we conducted an investigation and took necessary steps to mitigate the issue and identify which unit the smoke was coming from. Our team completed daily walks of the common areas and conducted in-unit inspections for all units in that area. After communicating with the residents in the building and identifying who was responsible for smoking, we implemented consequences per the lease agreement.

  Unfortunately, it appears these measures did not meet ******************************* expectations, and she decided to vacate and abandon her unit.

  Lease Termination and Pro-Rated Rent: ***************************** notified us of her intention to move out and vacated the apartment on 06/08. As per our records, she was on a month-to-month lease. According to the lease agreement and state statute, she was required to provide us with a 30-day notice to vacate. This would necessitate payment for the full month of June.
  

  Condition of the Apartment: An inspection was conducted after ***************************** moved out, and the apartment was found in decent condition. Our move-out team did not deduct any additional charges, although cleaning was needed throughout. The only charges that ***************************** incurred and shown within her disposition letter were her final utility charges and past due rent.
  

  Credit Reporting: We understand ******************************* concern about potential credit reporting. Our team is available to resolve this issue prior to this account moving to collections.
  Our goal is to ensure a fair and accurate resolution for all parties involved. Please contact our office directly at ************** to discuss any further details.
  

  Sincerely,
  Focus PM

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began renting an apartment from Focus Property Management starting on 03/01/24. In mid-April, I started to see cockroaches, but were unsure what they were. I figured that because of it being spring, bugs were coming out. I got notification that the property management would be spraying for roaches on 05/07/24 and I figured out what the bugs were. I filed a complaint to them on May 21 stating that the roaches were worse since they sprayed and something needed to be done. I was told I needed to be clean, but I already am very clean. I was also told to wait 21 days from the spray (May 28). I complained again on May 23 because I found them in my shower, my kitchen, my coffee pot, etc. A maintenance person came to look at my unit and stated I was very clean and was going to look at the units on each side of me. I did not get a follow up on this. May 29th the property sprayed again, but the problem still hasnt been resolved. I requested to break lease because I feel the apartment is uninhabitable but management has charged me $400 to break lease and stated I will possibly be paying three more months of rent ****** July, Aug) though I am vacating asap. The management is FAILING to take care of the problem causing me to leave, not by choice. I would like my $400 break lease fee refunded, my security deposit back, and April, May, and June's rent. I don't need March's due to the issue not effecting that month. I've attempted to communicate this information to them but they fail to respond. I also want to mention the roaches causing problems with my asthma and allergies. When attempting to get a new apartment, those management companies contacted Focus to talk about the break lease which Focus told those managements I have roaches, but did not talk about me making my payments on time or anything in that manner. I have asked them to stop. I now I have to get a storage unit to store things while I find a place to live.

  Business Response

  Date: 07/10/2024

  To whom this may concern:
  

  Upon this resident moving in there was no knowledge of roaches infecting this unit. Our team
  had this unit professionally cleaned prior to this resident moving in. Specifically at this
  community we have a dedicated cleaning vendor that takes care of all common spaces weekly
  to ensure that this community is safe and clean for all residents that reside there. Once we were
  made aware of the ***** issue, our team diligently contacted our professional pest vendor to
  address the issue.
  

  We want to assure you that we take pest control very seriously and have been working diligently
  with a professional pest control company to address the cockroach issue. Here are the steps we
  have taken so far and the actions we plan to take moving forward:
  

  1. Initial Spraying: On May 7, a licensed pest control company treated your apartment for
  cockroaches as there was a report of them being seen in the common area.. This
  treatment is designed to be effective over time, with the chemicals becoming more
  potent as days pass. We apologize if this was not clearly communicated initially. The
  checklist from our professional vendor was attached to the initial email sent on 4/29/24.
  

  2. Follow-Up Inspection: On May 22, after receiving your call, our maintenance team
  visited your apartment to inspect the situation. They confirmed that your apartment is
  clean and suggested that the infestation might be originating from adjacent units. We are
  currently working to address this issue building-wide to ensure a comprehensive
  solution. During these treatments the entire hallway of the common area had been
  treated so we can identify the root of the issue and where the bugs were coming from.
  

  3. Health Concerns: We understand your concerns regarding the health effects of the
  chemicals used. We take these concerns seriously and have contacted our pest control
  provider to use the safest possible treatment options. Not being in the unit 4 hours after
  treatment is recommended along with following the checklist that was provided for the
  best results after treatment.
  

  4. Continuous Monitoring and Treatment: Despite the challenges, we are committed to
  eradicating the cockroach issue. We have scheduled a follow-up treatment on May 29.
  We understand your reluctance due to health concerns, and we have worked with you to
  find a solution that minimizes health risks while effectively treating the infestation. Not
  allowing us to treat the units affected, prolongs the treatment process.
  

  Regarding your lease and the possibility of moving to another apartment we have had multiple
  conversations with options you were able to choose from to break your lease agreement. Focus
  wants to ensure all residents enjoy where they live and want to provide solutions that
  accommodate all situations. Per our notes, our team has allowed you to break your lease
  agreement penalty free due to these circumstances and you have already vacated the
  apartment on 6/20/24.
  

  Sincerely,
  

  Focus Property Management

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in in March of 2024 to the Apple ******* apartments it has roaches the neighbors children are outside until all hours unsupervised and screaming and throwing rocks at cars the property is dirty the apartments are poorly remodeled and the company refuses to fix any complaints my sliding door lock is broken and has been since the day I moved in and still has niy been fixed

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Focus properly management intentionally used the wrong address in legal filings to steal my belongings and my money.