Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally reactivated and paid for an entire years subscription that *** yet to receive or be refunded for. Reached out to business owner for resolution with no result. Fought the charge with my bank and was instructed to reach out to the business directly again. As you can see through our correspondence they are less than kind to their clients, and unyielding in any sense of the word. Have not heard back from them and have not received any product to my secured mailbox. Buyer beware. This isnt a business with a habit of exchanging their products for money. Theyre simply in the habit of collecting funds.

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First they went from monthly charge of 4.99 to ***** without notice of increase of fee then cancelled and they never cancelled sent many emails since this is the only way to contact them finally cancelled and asked for refund and wouldnt refund even when it was their fault they said I didnt cancel in time so I would receive one last set of earrings when they arrived they were broken sent 4 emails about it asking for new earrings or refund still waiting for resolution

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for this subscription on the 24th of June 2024 and have since been billed twice. I have only received a receipt for one transaction but my bank and their website tell me I have been billed twice. I have tracked this package and the notice has never changed from telling me that it had started to be prepared on the 15th of July and hadnt been shipped yet. I havent received any of my shipments so over this time I have emailed them twice and just today a third time asking about my missing packages and have not gotten a response. Yet, when my card had been deactivate for unrelated reasons and they could not charge it they immediately emailed me to ask me to change my payment information. I have just emailed them to day saying that I either need my packages or a refund because this is entirely unprofessional. Thank goodness for my card being deactivated because after reading all of these complaints, ******* comments, and Reddit threads about this, this company has been doing similar things to other people but for far larger sums of money. I am sorry to everyone who had been ripped off, this company should not be allowed to continue especially if they will continue to complain about low profit margins as if that is not one of the few things they control and something similar companies have not done successfully. I have learned my ****** and will not check all small online businesses with BBB because I will not let this happen to me again and I advise you all do the same. All small businesses have hiccups and mistakes but being so rude, dismissive, unprofessional, unreceptive, manipulative, deceptive and condescending is unacceptable. Do better Earfleek.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an EarFleek subscription. They charged my account $13.17 last month and never sent my subscription (we are supposed to receive one every month). In addition, the shipment that arrived in April was broken. They promised twice to replace it, but that has not happened. Every time I try contacting them, the respond right away but never actually follow through with their promised actions. I have canceled my subscription and have repeatedly asked for a refund for merchandise I did not receive, but they continue to leave the issue unresolved.

• Initial Complaint

  Date:12/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4 months, I have paid for an earring subscription, but I have not received the earrings. The company answered once to say that they had a supply issue and that earrings would be sent out, but I have yet to receive them, and my last email went unanswered. I want the earrings I paid for.

  Business Response

  Date: 12/12/2023

  Please email our support email address and we will investigate your issue in detail. Thank you for your patience as we work on your account. We'll make sure you get all the shipments for which you've paid.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unlikely to receive a resolution via BBB based on this businesss other very disrespectful/condescending responses on this platform, but I am submitting a complaint anyway because if just one future customer sees this and decides not to subscribe based on Earfleeks scammy business practices, I will have cost the business what they owe me. I subscribed to Earfleek a while back. I pre-paid for 6 months of the service, not aware that it would auto-renew. When it did on Nov 16, I immediately cancelled. I contacted the business to ask when Id be refunded and they told me I would not receive a refund. Their own website says cancel anytime, and says nothing about not receiving a refund or any other penalty. Its misleading and meant to make the consumer believe you can cancel penalty free so that they can both keep your money and their product. Via email, they confirmed that they will neither provide a refund nor the product Ive paid for, which I do not want anyway, because I was unsatisfied with it in the first place. This business has a history of scammy behavior and many similar complaints on this site. They engage in name calling of customers and are downright rude to customers. Their customer service is totally unacceptable. Their support guy sends bizarre emails with no punctuation, greeting, or salutation. There are many instances of other people mentioning their cards continue to be charged after cancellation or they have to try cancelling multiple times for it to take. This business overall is a joke.

  Business Response

  Date: 12/03/2023

  Your complaint simply has no merit. You WILL receive all of the shipments for which you've paid. We cannot babysit customers who elect prepaid plans. We make next to no money in the first place.

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The perfect example of this business's pattern of treating customers with condescending responses and contempt. If it were true that this business made such little money, it would cease operations. If it IS true that the business makes such little money, that is a failure on the part of the business, and not a problem for the consumer. It is not the customer's responsibility to pay for a business's embarrassingly poor decision-making. No one asked this business to "babysit" anyone, but it is standard practice to inform a customer before charging them, and it is also standard practice to engage in some form of actual customer service -- not whatever mental gymnastics this business is attempting to perform by justifying their garbage behavior.
  
  Regards,
  
  *************************

  Business Response

  Date: 12/05/2023

  We politely object to entirety of your message. We offer an extremely ****************** to the public and simply ask that folks cancel prior to renewal if they don't wish to renew. ****% of our customers are 100% ok with that bargain, in exchange for discounted prepay offerings.

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The concept of "politely objecting" to provide customer service is an oxymoron. Your own website provides no indication that customers cannot cancel and receive a refund; indeed, your website seemingly indicates that customers are free to cancel without penalty at anytime. There is no warning prior to cancellation that a refund will not be provided. Further, my account on your website indicates that my subscription is cancelled, not that future renewals are cancelled, meaning I should not expect to receive future shipments because THIS renewal was cancelled. 
  
  Regards,
  
  *************************

  Business Response

  Date: 12/08/2023

  The website language is very clear. You may cancel any time to prevent future renewals. There is nothing in the language that says "If you cancel AFTER renewal, we will PRORATE a refund according to whatever calculation the customer demands."

  Customer Answer

  Date: 12/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The language in question:

  Is it hard to cancel?
  Not at all! Simply log in to your EarFleek account and  you can skip a month or you may cancel your account in general.

  That is not clear that cancelling will apply only to future renewals. If I may cancel my account in general, that would implicitly mean that if I have been charged for 6 months, I can cancel the remaining 6 months and receive a refund for the unreceived product. Not to mention I cancelled nearly a month ago and your website states you ship out on the 15th, yet Ive not received a single pair of earrings, so your sentiment that Ill receive what Ive paid for is bogus. You clearly intend to keep both my money and the product, which is unacceptable. Refund me.

  
  Regards,
  
  *************************

  Business Response

  Date: 12/11/2023

  Don't worry, you'll receive all of the shipments for which you've paid. I promise.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not want the shipments for which I have paid, I want a refund. I have not liked your product which is why I cancelled in the first place. And your promises fall on deaf ears as your customer service already leaves much to be desired. If I were going to receive any earrings, I would have already. It is very clear to any layperson that you have no intention of fulfilling the orders nor refunding the money to which you are not entitled, and you are hoping I will just eventually drop this and you can quietly refuse to provide the product or a refund. I assure you that will not be the case. 
  
  Regards,
  
  *************************

  Business Response

  Date: 12/20/2023

  We don't support customers signing up then asking for a refund. If you sign up you receive shipments. We cannot support any other way of doing business. We are an extremely low priced service.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a subscription for my niece in 12/2021. The subscription went very well. In July of 2023, I added a subscription for my younger niece in the same household. The original was prepaid and renewed yearly. The 2nd subscription was prepaid for 1 year. The second subscription received 1 pair of earring and never received anything after. Once the 2nd subscription began, they stopped delivery on the original subscription. I contacted the company. Initially they said they would replace the items. Then, they stopped responding. When the replacement items were not received I reached back out. They became combative and said they would not replace the items because they shipped them the first time. They provided stock images of what they sent, but no tracking info or proof of delivery. These subscription were gifts (Christmas and birthday) and they accused my family of lying about receiving the product or having the product stolen, suggesting I leave them alone and get the police involved then demanding to speak to the parents or children who are receiving the items so they can interrogate them. They are refusing to refund the 4 months of missing product for either subscription or replace the items missing. They are refusing to provide any proof of shipping. I suggested there was possibly a glitch in the system with 2 subscription going to the same house which caused the error and was something we could overlook and move forward positively and they said they would not consider that because there is nothing wrong with their systems. The product started out great and my niece was very happy, but the customer service is pathetic and now I just feel robbed.

  Business Response

  Date: 11/24/2023

  We require our customers to immediately inform us of deliverability issues. This prevents us from getting into situations where we ship multiple shipments into a black hole. We most effectively offer service directly with the recipient of the products. 

  Yes, 6 consecutive shipments or whatever you're claiming, is in fact evidence of crime occurring. We have a national lost rate of ****% of all shipments, so 6 consecutive all being naturally lost is one in about 4 quadrillion. So that's why were asking to get the police involved.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a subscription in July 2023 to send to my daughter. Then in August, before she even received her first shipment, I started another subscription for myself. I also purchased three extra items to be mailed on the side. Her July order finally shipped with both of our August orders and two of the extras on August 31st. All of this was shipped late and I had to email support to get an answer. They said they were moving warehouses and it was on the way. We never got one of the extras I ordered for her. So here it is a month later, after more emails, they finally tell me it was no longer in inventory and they were reimbursing my $6.09. That has yet to show up on my bank; I only have an email from them that they refunded it. During all this, Earfleek sent out an email letting customers know that credit cards were increasing charges by 10%, so instead of monthly charges, they were starting quarterly. So no more $4.39 x 2, I was being charged $13.17 x 2. They had no problem charging this on September 14th, yet again, nothing has shipped out this month. I cancelled both subscriptions and wrote that a refund shouldnt be an issue then. They came back with it being their policy that it has to be cancelled before renewal or no refund is offered. They also dont mention this in their facts for Q and A. I want two full refunds for the charges theyre refusing. Almost $27, instead of the $8 it shouldve been. That also wasnt changed in their Q and A. So by doing them a favor to save them money, they s**** you out of more of yours. Not happening!!! I will not let this go. And I have plenty of photos, including Q and A, to back this up. Unfortunately, its too big to upload on here or they would be posted. Social media is a very different story, however, and word of mouth travels far.

  Business Response

  Date: 09/26/2023

  We provide the lowest-cost subscription in the world. To do that requires certain practices be in place in customer service function.

  Subscriptions must be cancelled prior to renewal in order to avoid being charged. You'll receive all the shipments you've paid for.

  Infrequently, we have stock issues. So we had to refund your one-time purchase because our 3rd party inventory partner did not provide accurate counts to us. So we do apologize for that happening and again we have given you a full refund for that one-time purchase.

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Nowhere is it posted that cancelling at a certain time denies the ability to refund. Nor have they offered to refund two months on each subscription and only send one month, as it wouldve been been had it not been changed to quarterly billing. This company has NO desire to compromise or offer good customer service. Things are supposed to ship mid month, not end of month. Taking money out early then saying you wont refund it even before things have shipped out is just poor ethics on your part.
  

  You are the face of the company. The face of the warehouse. And yet always the victim on every one of these complaints on here. There are quite a few. I signed up for one month billing cycle. Gaslighting doesnt work on me. Full refund for the three months that hadnt shipped when I cancelled is fair. 
  
  Regards,
  
  *******************************

  Business Response

  Date: 09/27/2023

  Cancellation must occur prior to renewal in order to avoid being charged. We cannot operate any other way and remain solvent.

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Terms of service are agreed upon before doing business, not added in later. I did receive a refund for the extra earrings ordered that took multiple emails and weeks to find out they werent in inventory. However, it doesnt take two weeks to ship orders out. This renewed on the 14th, and nothing has gone out yet. So because THE COMPANY wont refund, and THE COMPANY does mass mailings, and THE COMPANY never compromises, us consumers are expected to yield and **** around it. ************ has proven to be horrible at customer service and doesnt assume any accountability. (Like shipping on the 15th) ************ most likely wont be in business a year from now. 
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 09/28/2023

  We will definitely be in business a year from now! We merely ask customers to cancel prior to renewal if they don't want to renew. If you can't do that? You get a few more earrings. Not a huge deal! Please retract your defamatory statements.

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a subscription based service. I did not receive multiple shipments in a row and when I reached out to the business for resolution, they offered none. They suggested that my mail was stolen and the only option was to file a police report. I informed them multiple times that there was no way my mail was stolen, as my mailbox is a **** box that requires a key to be opened so again there is no way it was stolen, and as such the police will not file a report. The company did not respond any further and I have had no resolution on receiving replacement items or a refund on the three month subscription that was paid for.

  Business Response

  Date: 05/11/2023

  This customer must file a police report. Our national "lost" rate is under ****% of all shipments. 2 shipments in a row "lost" indicates criminal activity. We cannot be held responsible for criminal activity occurring in the US postal stream.

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My mailbox is a **** locked box that requires a key. Mail cannot be stolen without destroying the federal **** box. That has not happened and as such, the police department refuses to file a police report and says that this is the companys duty to follow up. It appears I am in the ****% of lost items and I have done all I can as a customer to right the problem. Everything left to do is up to the business to uphold their end of the transaction. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 05/15/2023

  We've advised this customer to verify she receives future shipments as she is on a prepaid plan. I must see that she is receiving shipments at the address on file before sending any free shipments.

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Items missing were included in the prepayment of the February payment. I should not have to wait for a new shipment to receive replacements in a timely manner, as they have already been paid for. 
  

  Additionally, the other option offered in the complaint is a refund. If the company does not want to replace the items immediately (as they have been missing for several weeks, and again they are already paid for), then the refund is the other option available. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 05/17/2023

  We can't ship shipments into a black hole. We can ship one per month and ensure that you are at least receiving that one shipment. When that occurs consistently we will investigate further.

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  AS STATED IN MULTIPLE PREVIOUS MESSAGES, MY ADDRESS IS NOT A BLACK HOLE AND YOU ARE REQUIRED AS A BUSINESS TO PROVIDE GOODS THAT WERE PAID FOR, TO THE ADDRESS I PROVIDE.

  IF YOU DO NOT WANT TO SHIP THE REPLACEMENT ITEMS, THEN YOU ARE ACCEPTING THAT A REFUND WILL BE PROVIDED AS THAT WAS THE OTHER OPTION PROVIDED ON THE BBB COMPLAINT. I APPRECIATE A PROMOT REFUND SINCE THAT IS THE ***** YOU ARE CHOOSING.  THANK YOU.

  
  Regards,
  
  ***************************

  Business Response

  Date: 05/23/2023

  We cannot send additional shipments into a black hole. Please reach out to your local police department and post office to inform them that someone is stealing your mail.

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This response has already been provided by the business and already been responded to multiple times that this is not acceptable by the police, customer, or business transaction terms.

  A PROMPT REFUND IS DUE IMMEDIATELY.   

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an earring subscription service. I subscribed twice. Once for me and once for my daughter. They took money from my account for both subscriptions, since January- but I have yet to receive any earrings. I contacted support on multiple occasions and they just kept saying its coming but nothing ever came to me or to my daughter. I told them they are stealing from me at this point and I want my money back. They said, We arent stealing from you but they never offered a resolution. I want my money back for both subscriptions. Period. I left reviews on social media about it. I did everything I could do for resolution, before resorting to this. Its a cheap subscription but I dont care, its my money and I want what I paid for.

  Business Response

  Date: 03/08/2023

  We require customers to wait for ***** Sometimes the **** takes a long time. Sometimes customers enter the wrong address. In both cases, it doesn't make sense to keep sending more shipments into a potential problem. This customer will receive everything she's paid for but she has to take the appropriate steps. This involves a lot of waiting unfortunately!

  To be accused of stealing is, of course, absurd.