We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payday Loans

Fineday Funds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel like a victim of fraud and preyed on. I needed a loan and they told me the interest. But I'm paying almost triple the interest of what was told. I'm disabled combat veteran on fixed income and they have put me in a position to be in debt forever. I have paid the loan amount back and the interest is what they got me. They prey on people. Using the Indian terms

    Business Response

    Date: 10/16/2024

    Please see the attached response. 

  • Initial Complaint

    Date:10/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to apply for a loan as previously done. Was told was a loyal customer eligible for free payments and just had to call to finalize said loan. Called and attempted to and was told had to use Decision logic to verify account. Tried to explain had attempted this numerous times and had never got the program to work. Advised none of my information had changed and offered to send in copies of paystubs and bank statements to verify account information and was told that was not possible.

    Business Response

    Date: 10/16/2024

    Please see the attached response. 

    Customer Answer

    Date: 10/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22393556, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The verification process I have attempted numerous times through their system without success.  I have offered to send in paystubs and bank statements without any regard.  

    Regards,

    Kathy Overholt

    Business Response

    Date: 10/17/2024

    Please see the attached response. 

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company withdrew over $100.00 from my checking account. When I called them I hung up when the woman after saying this was a bimonthly payment going back to October is what she said. I informed her the only loan close to that amount was a loan I paid off with my bank. She said to send verification with my bank statement and my banker agreed and I had to close my account due to fraud

    Business Response

    Date: 09/23/2024

    Please see the attached response. 

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took at a loan for $1200 from FineDay Funds in March 2024. I knew the loan was expensive, so I saved up so I could pay off the loan as soon as possible. I paid $550 on 3/29, 4/30, 5/31, 6/28, 7/26. On 7/27/24, I scheduled to pay off the loan on 8/30/24. The amount was $1238.91. On 8/30/24, I was charged the payoff amount + $550. I called and spoke with a representative and was told I wouldve had to pay off this loan on 8/29 or canceled the $550 payment by 8/27. I explained that I didnt realize the payoff amount I was quoted wasnt the payoff amount. She insisted it was + the regularly scheduled payment. As I stated earlier, I knew this was an expensive way to borrow money. But I also understood that a payoff amount is a payoff amount. I feel like they should be transparent in their lending. I am seeking a refund of $550 which I feel is fair. This is predatory lending in my opinion. I wouldve paid close to $9000 if I made the scheduled payments for the life of the loan and been worse off financially. As it is, I paid $4538.91 and accept paying $3988.91 but feel the additional monthly payment is not just. Thank you for your consideration.

    Business Response

    Date: 09/13/2024

    Please see the attached response.

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    FineDay Funds reached out to me on Tuesday, September 10, 2024.  They did NOT offer a resolution, but rather told me they would not be issuing a refund.  I explained to the representative that contacted me that my issue is that I was given a pay-off amount for my loan, which I paid but was also then charged the regular bi-weekly installment.  


    Regards,

    *************************

    Business Response

    Date: 09/16/2024

    Please see the attached response. 

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I was seeking a refund which you've now told me twice I won't be receiving but this paragraph makes no sense, "As a courtesy to *************************, we will consider all payments made to date
    and close the account without any further obligation. No refund is due currently. Your payment made on 8/30/2024 was contingent upon the successful regular payment that was already scheduled on 8/30/2024."  I paid this debt in full (the payoff amount I was provided + the additional regular $550 payment), there was no courtesy extended.  This makes it seem like I still owed on this debt.  I will take issue if this shows on my credit as a "charge off."  

    As I stated earlier, I knew when I took at this loan, it was an expensive option.  I'm not disputing that.  What I am disputing is when a bank gives you a payoff amount, it should be the payoff amount, not the payoff amount, plus the regularly scheduled payment.  The representative I spoke to said if I had the paid the loan the day before 8/30/2024, I wouldn't have been charged the $550, as the loan would have been paid in full.  In this case, it should've read "the payoff amount is $1238.91 if paid by 8/29/2024, the payoff amount is $1788.91 if paid by 8/30/2024.  

    I understand the resolution isn't going to be to my satisfactory but I hope the BBB makes a note of this and hopefully it will help other individuals steer clear of this lender.

    Thank you for your time.


    Regards,

    *************************

  • Initial Complaint

    Date:08/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Fineday Funds regarding a loan I obtained from them. On 6/04/2024 , I borrowed $1,000 from Fineday Funds. I have been making payments of $548.72 monthly, and I have calculated that I will end up paying close to $5,000 to pay off this loan.The interest rate applied to my loan is excessively high and appears to be illegal according to the state usury laws. This exorbitant rate has placed an undue financial burden on me, making it difficult to meet my basic living expenses.I am seeking a resolution to this issue by requesting that the loan be cancelled and forgiven. I believe this request is justified due to the unfair and possibly unlawful interest rates imposed on the loan.I kindly ask the BBB to assist in mediating this matter and ensure that Fineday Funds addresses this complaint promptly and fairly.Thank you for your assistance.

    Business Response

    Date: 08/19/2024

    Please see the attached response. 

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a ******* dollar loan in December of 2023. In February 2024 I set a payment plan for ****** dollars a month in which this company agreed to due to payments missed in January 2024. I have been on time with my payments. I was told that my payments would end in October or November of 2024. I went online to see that I still owe according to them ******. I called Fineday funds today on 08/01/2024 to ask why I owe so much when I pay on time according to the agreement made in February 2024. I was told that my interest rate is at 400%. This was not the original interest rate agreement to the loan amount. While on the phone. I asked if they could send me something in writing showing that I signed off to this interest rate before or after the agreement made in February 2024 through the United States mail services. They said they did not have to do so and that I should get that information online through my profile. I told them that if I request such information that I have the right to receive it in writing with my signature through the mail services. They told me no again. I then asked why is the account in collections. I was told that if you miss 2 payments that the account will be delinquent. But my account shows the statis of collections. I was told that according to their company policies that delinquent and collections are the same thing. I replied those two words have different meanings and at that point the conversation was not getting anywhere.

    Business Response

    Date: 08/09/2024

    Please see the attached response.

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trying to charge me fees that are more than my whole loan amount Saying they couldn't take 2 payments however both times the money was in my account chime assured me there were no returned payments. I want them to accept what I've paid to date as payment in full of the loan I told the agent that got me into this loan id had two strokes and was unsure of the fees and fines that could be assigned or the contact agreement the agent assured me this was my best option to accept so I could get my money ASAP! I FEEL LIKE I WAS ACTUALLY due to my disability.,. If I haven't paid at least the amount of my initial loan if they tell me how much it would take to pay that amount plus ***** but other than that I want my loan closed immediately and no more payments processed out of my account starting immediately

    Business Response

    Date: 08/06/2024

    Please see the attached response. 

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2023 I applied and got approved for a $1,300 loan from ************** The payback amount was $1,573 @****** per months (5 Payments) starting in August 2023. Payments continued to be withdrawn from my account after the loan was paid back in December 2023. I made several request to ************* to stop taking money out of my account but they didn't stop. They continued for seven months @ $****** totaling $1,974.91, the amount they owe me. I am a senior on fixed income and feel I have been robbed by this predatory lender.Very Disturbed,***********************

    Business Response

    Date: 08/07/2024

    Please see the attached response. 

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off a short term personal loan in full, payment was initiated on June 12, 2024 and was funded on June 14, 2024. However Fineday Funds shows no payment was paid. I sent Proof of my bank statement showing the withdraw from my account to **********************.

    Business Response

    Date: 08/05/2024

    Please see attached response.

  • Initial Complaint

    Date:07/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 2 2024, I entered into a short term loan with this company. I am attempting to payoff my loan but they do not allow for customers to make those payments during the weekend. Consumers should have access to get in and get out of contacts in a similar fashion. For this reason, I should be allowed to make a payoff payment even if it is during the weekend. Just like any other creditor. It is unlawful because interest is accumulating and customers are not allowed to pay off their loans unless it is during the week. I have never heard of such a rule, any other loan that I have entered with different companies allowed me to pay off on any day and time. There are several complaints and reviews about this issue and the risk for consumers exceeds the temporary relief of financial assistance. Please make this a priority. This business scams people in financial need, making it impossible to payoff and close their loans.

    Business Response

    Date: 07/29/2024

    Please see the attached response.

Fineday Funds is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.