Business ProfileforThe Kohler Company

I spent thousands to upgrade the faucets and fixtures in my new construction home, yet their sales team and technical team cannot even come to a decisive conclusion on product damage.Furthermore, the sales executive would go so far as to disparage my character in order to accommodate a home builder, rather than the homeowner who is actually paying for the items. I am absolutely appalled by the things she has said. In the June 24 email, she says I'm thinking that the customer opened this case, sent you pictures, and an inspector did NOT go to the house. To accuse me of lying about having a Kohler inspector go to the house to investigate this issue is absolutely disgraceful. Then, saying Im particularly difficult indicates that she has no intention of doing the right thing. Instead, she wants to brush this issue under the rug and force me to accept products in which the warranty has been voided. To add insult to injury, in her July 9 email, she emphasizes that I've been receiving conflicting information for weeks and one or our largest builders urgently needs accurate information to close a home. One of our largest builders tells me everything I need to know about why she is trivializing my concerns.Then, instead of going through the technical team, she decides to just send out her own rep to inspect everything and Im supposed to take her word for it, instead of the MANY technical advisors I have spoken to? They even told ******** directly on July 1 that We do also state in our written warranty that damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty. I am extremely disappointed that this is Kohlers service quality. To accuse me of lying and making up a story is reprehensible. It is extremely unprofessional and not conducive to make the CUSTOMER look like the bad guy when trying to come to a conclusion, especially when the disagreement is coming from within the company.