Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, on November 18th, we have had a gathering in the community room for our what we call a "Friendsgiving", because we like to have a small thanksgiving with our close friends and celebrate the holidays because not everyone gets to like they would anticipate. This being said, there was a lot of food, drinks and what not in that area. So after this gathering, we had cleaned up what was suppose to go back over to our apartment and everywhere else, I was tired after this event as I had worked the previous day a pretty long shift. I do remember though, we did cleanup what we left. The only thing in that community room left was a filled garbage. Now, not knowing if there was extra bags or anything that was the only thing left. EVERYTHING was clean down there. The landlord proceeds to reachout to me today, November 21st and let us know we were being assessed a 150 dollar fine for a "dirty" community room. As I am in the midst of resolving this, I requested footage, and expect to see it from that day around the time we have left the area. I will not accept the fine if I am correct if that is the case. I am nearing the end of my lease and it seems that all this landlord is trying to do in this final year, is take take take, when it comes to money. I do appologize if I am being biased here, but in the past couple of years, that seems to be the only thing they care about is money. Not the tennants. Show some empathy. If this is not resolved within the next day, we will drag this out to prove what we did and did not do. I am sure me being the sober one in the room, knows what I did and did not do before I went home at the end of that night.Also mind you the maintenance has not been upkept as well because we have had to ask numerou times for coupboards to be fixed as well as I have emailed and called twice yesterday for them to bring us a fridge to our apartment as we have removed our old one. Still have not seen any of that.Maintenance request or not, it should be resolved

  Business Response

  Date: 11/29/2023

  It was brought to our attention that our community space at Bluff View Apartments was left in disarray over the weekend. Upon watching the cameras, we confirmed there was quite a bit of trash left about on the furniture, countertops and the floor.  We contacted our residents, who had used the community space regarding this and the charge for not cleaning the space.  We did provide them with timestamped pictures showing not only who was using the room, but also the condition of the room before and after their use.  ************* room was in clean condition for our residents to enjoy and it is their responsibility to leave it in the condition they received it in.  We do provide cleaning supplies to help with this.  Residents are provided a "Resident Guide" upon move in and under the Community Room Rules & Regulations it does state "The clubroom must be left in clean and un-damaged condition.  Any damage or required cleaning charges will be charged on the tenants portal."  With the camera footage and state of the community space, we do find this charge suitable. 

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear.

  In the email we spoke of earlier I depicted every photo. And it does not appear that any of the area you are saying is a mess, and I am quoting your leasing agent said. If it is the garbage, we will not necessarily charge for that. And there is nothing else in those pictures that are dirty unless it was during and was cleaned up, hence the garbage being the way it was. Like I have said, this 150 dollars will cost you more if this fight is to continue. So do not expect me to just roll over and take your charge. I have multiple witnesses from that night that I expect 100% truth of, so I am not lying when I say I have 5 or more people that can give you the same answer, and not only that the footage you sent me shows it as well.
  
  Regards,
  
  *******************

  Business Response

  Date: 12/12/2023

  In an effort to fully resolve this dispute we will be removing the cleaning charges from his account.  Thank you.

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, the complaint we are seeking a resolution to is the fact that we are being fined for something that was not even our own animal at that moment. We had brought someone on our lease at a given point at time, and two weeks into that they got off the lease, but that entailing someone having an animal having to sign the animal addendum, along with myself. This addendum points towards each individual dog, not me being responsible for the others dog, they have signed for. This coming down to it, they are asking 300 dollars because the dog, before being on the lease must have relived himself somewhere outside, the person got on the lease and had the poo prints done, she then got off of the lease, and now they are sending us a bill for her dog now that she is off the lease again. We either expect them to be resolving this the right way, I do not work to only pay you.

  Business Response

  Date: 07/13/2023

  According to the signed lease agreement between the complainant and Bluff View Apartments, as a sole lease holder of the apartment the resident is liable for all lease contract obligations.  It does not matter if the lease was violated by him, a guest or other occupants. The lease holder is the one subject to charges and/or damage reimbursement.  Both the pet addendum and dog application state the fees and fines for not picking up dog's feces.  This was signed by all parties and a copy of DNA match from Poo Prints was provided to the resident as proof.  

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  Again, she was not on the lease at the time, was assumed to be visiting my apartment, not verified with anybody or clarified, the dog at that time, BEFORE the pooprints, before the pet addendum was signed for dogs on the lease, then after the pet addendum was signed for by me for MY dog, and HER for HER dog, mind you, these were separate addendums for both animals, then one signature on the lease by me to show that I understand the lease verbiage. This all still comes down to before that was even a thought, I was fined because they took the *** test after the fact to gather the information to present us with this fine that we are having to pay, I have agreed to pay the landlord under the terms that it is at her convenience, It will be paid, but not by me, I am not going out of my way to pay and have to recoup the money to pay this fine. Anyways, the whole reason for this was to get it out there, it is not right at all the way they have went about these pooprints, because they are providing inconsistent information being that the p*** was picked up BEFORE the pooprints were done, and I was fined after the dog and the individual were long gone and off of the lease, so to me makes that whole situation invalid. I hope that other tenants are not having to deal with similar situations, 50 bucks or even 75 bucks would seem adequate for a fine, but you are driving someone's rent up to **** dollars for the landlords financial gain. I don't make the rules, but I guess I have to play by them, but will be on my own terms. Which means if I am waiting on her to pay me so are they. I do not expect anything to change currently, it may be nice, but I am tired of fighting it, but I just hope they take this into consideration in the future, Please just stop gauging people for small little infractions, please do not become another premier real-estate.
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed an intent to lease, paid a $600 deposit, in the new building at *********************, owned and managed by Three Amigos Properties. We were assured that a January completion and move in would be probable. We sold our home in Dec. and made our move to ********, **. Jan 6 expecting to move in soon. We were informed that move in would not be probable until mid February. We still were without a home, continued to wait and then in mid Feb were informed that a move in date could not be assured until maybe May or June. With our belongings in storage waiting to move in to our new home. We began looking for other options as we could not wait. We informed ************ at *************** Feb 13 that our kids had found an alternate Apt for us and that we would be moving there. We informed Abbey ***** ****, Three Amigos, in late March, that were we happy with the new alternate apt. and would not be considering breaking this lease and moving into Abbey ** whenever their Apt. Building would be ready. Coincidentally on the same day and time that **** was informing us that a late May move in date could be possible. We declined and requested our $600 deposit to be refunded. As of yet, Three Amigos has refused to refund our $600 deposit, claiming that we were not timely in letting them know that we were not moving into their new construction apt. A not true claim as we did inform **** in Mid Feb that our kids had found an alternate apt. for us. We are Senior Citizens, living on a budget, and are appalled that Three Amigos would deny us our refund when we were forced to find an alternate new home due to their incompletion of their new building in the time frames they had told us originally. We request a complete refund of our $600 deposit immediately. Thank You **** & ***************************