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Business Profile

Consumer Finance Companies

Stone Lake Lending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened a small loan with cs lending on Dec for ****** and ******. Since December I have made in time payments for ****** six times and ****** five times. I have clearly paid above and beyond the loan. Twice in some months. I am unfortunately unable to access my account personally due to their system. I find this predatory

    Business Response

    Date: 03/31/2023

    Please see attached letter

    This responds to the above-referenced complaint. This inquiry related to a loan from
    Naanan, LLC Bear Claw Finance (the Company), which is owned by the *** du ******** Band
    of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries very
    seriously and would like to provide you with the below information. Nothing in this
    communication should be construed as a waiver of the Tribes or the Companys sovereign
    immunity, all of which are expressly preserved.
    The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
    Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
    instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
    Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
    seq., as amended, and is identified on ***************** ********** of ********* list of federally
    acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
    Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
    Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
    subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
    2d ****, **** (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
    sovereign immunity).
    The Company issues loans in accordance with the Tribes *************************
    Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
    provided that it would be governed by the laws of the Tribe, without regard to the laws of any
    state. The interest and fees applicable to the loan are permitted by Tribal law. They were
    accurately and clearly reflected in the loan agreement that the customer signed before receiving
    the loan. The customer also received a TILA disclosure that outlined the amount and date of each
    payment required under the loan agreement. Due to its immunity, the loan is not subject to state
    law and the Company is not required to be licensed with any state. The customers loan is legal.
    As a courtesy, even though not obligated to do so, we have closed both of the subject
    loans and will consider them paid in full.
    DocuSign Envelope ID: ************************************

    Naanan LLC dba Bear Claw Finance LDF Holdings, LLC
    P.O. Box 924 P.O. Box 231
    *** du ********, ** *********************************
    The customer can call the Company at ************** if there are further questions or
    concerns.
    The Company trusts that the complainant will find this letter of explanation satisfactory.
    However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
    to Section 10 of the ************************* Services Regulatory Ordinance, which can be

    found at *******************************************************************************
    Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

    the ************************* Services Regulatory Authority ************ To do so, he/she
    must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
    The request must contain the information required by Section 10 of the *************************
    Services Regulatory Ordinance.

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approved for $450 loan that was deposited in my checking acct Set 2022. $66.83 is taking out my account every Wednesday since Sept 14rh.Lian is overpaid How can they do this?This company is misleading.Someone called me said could not look up account call Monday .So far I have paid back $ ******.what is going on!! Please help!!!

    Business Response

    Date: 11/28/2022

    This responds to the above-referenced complaint. This inquiry related to a loan from
    Naanan, LLC dba Bear Claw Finance (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
    very seriously and would like to provide you with the below information. Nothing in this
    communication should be construed as a waiver of the Tribes or the Companys sovereign
    immunity, all of which are expressly preserved.
    The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
    Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
    instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
    Constitution pursuant to the Indian Reorganization Act of ****, 48 *************************, et
    seq., as amended, and is identified on ***************** ********** of ********* list of federally
    acknowledged Indian Tribes. ************** (July 23, 2018). The Company is an arm of the
    Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
    Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
    subject to state law. ***** *********** N.A. v. ******************* Econ. **** ****** 677 F. Supp.
    2d ****, **** (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
    sovereign immunity).
    The Company issues loans in accordance with the Tribes ************************* Services
    Regulatory Code and it is licensed under Tribal law. The customers loan agreement provided
    that it would be governed by the laws of the Tribe, without regard to the laws of any state. The
    interest and fees applicable to the loan are permitted by Tribal law. They were accurately and
    clearly reflected in the loan agreement that the customer signed before receiving the loan. The
    customer also received a TILA disclosure that outlined the amount and date of each payment
    required under the loan agreement. Due to its immunity, the loan is not subject to state law and
    the Company is not required to be licensed with any state. The customers loan is legal.
    As a courtesy, even though not obligated to do so, we have closed the subject loan and
    will consider it paid in full.

    DocuSign Envelope ID: ************************************

    Naanan LLC dba Bear Claw Finance LDF Holdings, LLC
    P.O. ****************************************************************** ******************* 54538
    The customer can call the Company at ************** if there are further questions or
    concerns.
    The Company trusts that the complainant will find this letter of explanation satisfactory.
    However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
    to Section 10 of the ************************* Services Regulatory Ordinance, which can be

    found at https://www.ldftribe.com/uploads/files/Court-Ordinances/CHAP94-Tribal-Consumer-
    Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

    the ************************* Services Regulatory Authority ************ To do so, he/she
    must send a written request to the Authority at *************************************************************** 54538.
    The request must contain the information required by Section 10 of the *************************
    Services Regulatory Ordinance.

  • Initial Complaint

    Date:10/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok my wife and I had gotten a loan a few months ago and this loan will not be paid off until next March and my wife passed away at the end of August I am on a fixed income. The loan should be paid off by the end of this year how do I stop them from taking so much money and also I cant close my account cause all of my income is set up for this account please help me

    Business Response

    Date: 10/27/2022

    The Company is a wholly owned and operated subsidiary of *** Holdings, LLC (***
    Holdings). *** Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
    instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
    Constitution pursuant to the Indian Reorganization Act of ****, 48 *************************, et
    seq., as amended, and is identified on ***************** ********** of ********* list of federally
    acknowledged Indian Tribes. ************** (July 23, 2018). The Company is an arm of the
    Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
    Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
    subject to state law. ***** *********** N.A. v. ******************* Econ. **** ****** 677 F. Supp.
    2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
    sovereign immunity).
    The Company issues loans in accordance with the Tribes *************************
    Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
    provided that it would be governed by the laws of the Tribe, without regard to the laws of any
    state. The interest and fees applicable to the loan are permitted by Tribal law. They were
    accurately and clearly reflected in the loan agreement that the customer signed before receiving
    the loan. The customer also received a TILA disclosure that outlined the amount and date of each
    payment required under the loan agreement. Due to its immunity, the loan is not subject to state
    law and the Company is not required to be licensed with any state. The customers loan is legal.
    Although not required to do so, as a courtesy, the Company will reach out to the customer
    with an offer to resolve their loan.
    DocuSign Envelope ID: ************************************

    Naanan LLC dba Bear Claw Finance *** Holdings, LLC
    P.O. ****************************************************************** ******************* 54538
    The customer can call the Company at ************** if there are further questions or
    concerns.
    The Company trusts that the complainant will find this letter of explanation satisfactory.
    However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
    to Section 10 of the ************************* Services Regulatory Ordinance, which can be

    found at https://www.ldftribe.com/uploads/files/Court-Ordinances/CHAP94-Tribal-Consumer-
    Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

    the ************************* Services Regulatory Authority ************ To do so, he/she
    must send a written request to the Authority at *************************************************************** 54538.
    The request must contain the information required by Section 10 of the *************************
    Services Regulatory Ordinance.

Stone Lake Lending is NOT a BBB Accredited Business.

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