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Business Profile

Hotel Management

Harbor Shores Hotel Management, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/5/22 we had a reservation at Harbor Shores Hotel in *********** **. We arrived in the afternoon and checked in. We entered the room and it smelled so bad it left a horrible taste in our mouths, there were long dark hairs all over the bathroom floor and counter top/sink. There was standing water on the floor inside the patio doors and the paint on the wall beside and above the patio door was bubbled out (like it was wet under the paint) Could have been part of the smell in the room (mold) There was no way we could stay/sleep in these conditions. We were in the room about ************************************************************************************ that room, the receptionist said "Okay" no questions like "What is the problem" "What can we do to make your stay better?" Nothing...just "Okay" We were not going to cause a scene in the hotel lobby so we left figuring we would address it later privately instead of in front of their other customer's. We emailed the ********************** a couple days later with our concerns and wanting a refund for the room. (that we did not stay in) Hotel manager called me a few days later and said: " Since we didn't discuss at the time of our departure why we were leaving then there would be no refunding of the room." The room was over $200.00 and we were in it about 20 minutes. Just because we didn't air our grievances in front of other guests I don't believe we should be punished and have to pay for a room we didn't stay in. I believe the right thing, the fair thing to do is refund our money for a hotel room we didn't use.

    Business Response

    Date: 12/02/2022

    This has been an ongoing issue and the condition of the room I automatically go up and inspect there was nothing wrong with the room 

Harbor Shores Hotel Management, Inc. is NOT a BBB Accredited Business.

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