Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from Fetch Rewards with 271 dollars worth of points for scanning false receipts. I wasnt aware that this was not allowed, and I didnt even think that I would get banned from it. I want to kindly request I get to spend the points that I have actually earned, because it would be unfair to take away the money that was not obtained in any way against the policy. I have been promoting the Fetch Rewards app to friends, family, and people on the internet and I got many new members on the app. I have worked hard and long to save up for gift cards, and I absolutely love the app. Please, I promise I now understand and WILL NEVER again use false receipts for my own good. Take away the points that I dont deserve, but please let me spend the money I have worked for. Thank you so much

  Business Response

  Date: 07/19/2022

  Hello!
  
  Thank you for reaching out to the Fetch Rewards Team.
  
  It makes us happy to be able to provide a fun app that helps our users get rewarded for everyday purchases. While reviewing the user's account, we discovered multiple fake and altered receipt submissions. 
  
  We won't be able to continue offering our services to this user based on these actions. We strive to provide the maximum amount of points and savings to our wonderful Fetch users. Unfortunately, if somebody tries to fraudulently obtain points, we have to freeze that account. 
  
  Kind regards,
  
  The Fetch Rewards Team
  

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using fetch rewards over a couple 2years and I think theres a problem with the app maybe having some issues it says my account is not actived but I have my of my sisters who have friends and my mom who gives me receipts I think its so mean after all the scanning my account gets disabled

  Business Response

  Date: 07/16/2022

  Hello. Thank you for reaching out to the Fetch Rewards team. Fetch is committed to creating an equitable shopping space for all users that adhere to our Terms of Service, which was agreed upon at sign-up by this user.We reviewed the user's account and the receipts they snapped and, unfortunately, found that there were fake receipts submitted on their account. Per our Terms of Service, Fraudulent activity includes any action that is deceptive or an attempt to gain Points not in accordance with these Terms and includes but is not limited to, creating fake receipts.This type of activity is a direct violation of our Terms of Service, and resulted in the deactivation of this account. (https://fetchrewards.com/terms-of-service/) Due to these violations, we will not be able to continue offering our services to this user. Unfortunately, if a user tries to fraudulently obtain points, we have no choice but to freeze the account. Kind regards, The Fetch Rewards team

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch Rewards suspended my account and I want to have it back. I have saved a bunch of tokens and I am very disappointed that they have made be unable to use ANY of them. I buy diapers for the future when I will have a baby. I am asking that they please give me my account back. They have not even given me an explanation about why they have done this. Just because I scan a lot of receipts of Huggies diapers doesnt mean I deserve to get suspended. I was just trying to get a **** gift card, and it was processing yesterday. Now its is gone.

  Business Response

  Date: 07/16/2022

  Hello!Thank you for reaching out to the Fetch Rewards Team.Fetch is happy to have the opportunity to give users an easy and fun way to earn rewards for their purchases. We did a manual review of this user's account and have reactivated the user's account. We have reached out directly to the user letting them know about the reversal We will be happy to answer any questions at ************************************* Regards,The Fetch Team

• Initial Complaint

  Date:07/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i own a small daycare and i buy a lot diapers and i saw that there was a club on fetch rewards for it and i joined and started scanning all my recipts the ones i bought today and some from the 8th 9th 10th and stuff and my fetch rewards account has been suspended. I know i didnt get suspended for being inactive because i was just scanning yesterday. I have a large family and they recently had another baby so my family is supporting me bye paying me money for the taking care of there baby. Please un suspended me for this mistake. My fetch acc is linked with the wmail *******************

  Business Response

  Date: 07/15/2022

   Hello! Thanks for reaching out to the Fetch Rewards team. It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases. While reviewing the user's account, we discovered multiple fraudulent receipt submissions. This is a violation of our Terms of Service (https://fetchrewards.com/terms-of-service/).  Due to these violations, we will not be able to continue offering our services to this user. If a user tries to fraudulently obtain points, we have no choice but to freeze the account. Kind regards, The Fetch Rewards team

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Fetch Rewards last year around this time. Things were well, until I was banned. Never once did participate in fraudulent activity, but that's what I was accused of. I thought I was ghosted, but eventually I was given the option to make a new account. I assume they realized the mistake that was made. My points were gone on this account for so long, I figured there was no point in keeping it anyway. I made my new account a week ago. Within a week I was banned again. For the same "fraudulent activity". I emailed the email provided several times asking for proof and got the same automated message over and over again. I had ****** points and two gift cards pending. I will not leave this alone like last time. I love this app, I am well off but I struggle with several mental disorders and Fetch is a source of retail therapy for me. It has in fact helped me, It gives me something to look forward to in life. So I especially don't think it's fair for me to be banned twice for something I've never done. There is no proof of my receipts being edited because they aren't. I understand the caution as I use the app extremely frequently, I will slow down if needed. But I would like for Fetch to unfreeze my account for this false accusation. I submitted a complaint earlier but didn't have the chance to respond due to my lifestyle. My account has remained deactivated but Fetch Rewards has yet to accurately justify this action.

  Business Response

  Date: 07/15/2022

  Hello! Thanks for reaching out to the Fetch Rewards team. We are committed to delivering the best experience to the members of the Fetch Family and we were happy to look into this issue once more. While reviewing the user's account, we discovered multiple fraudulent/altered receipt submissions. This is a violation of our Terms of Service (https://fetchrewards.com/terms-of-service/). Due to these violations, we will not be able to continue offering our services to this user. If a user tries to fraudulently obtain points, we have no choice but to freeze the account. Kind regards, The Fetch Rewards team

  Customer Answer

  Date: 07/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello! I appreciate your fast responses. I respect this business, regardless of my current situation. Looking back I feel I *** have been too harsh. Though the concern remains. In the app I have the same access to my past reciepts. I find myself searching for anything that *** have given off the aura of fraudulent activity. Though, I cannkt find anything. I am perfectly fine with the banning of my account if you could please provide proof of such action. The intended reasoning is valid. However, not for me. Could you please provide proof?
  
  Regards,
  
  Moon Panella

  Business Response

  Date: 07/19/2022

  Hello!
  Thank you for reaching out to the Fetch Rewards Team.
  
  It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases. We have carefully reviewed this user's account multiple times and have confirmed the submission of fake receipts.
  
  We are not reconsidering the decision and this user will not be reviewed for a 4th time. We strive to provide the maximum amount of points and savings to our wonderful Fetch users. Unfortunately, if somebody tries to fraudulently obtain points, we have to freeze that account.
  
  Kind regards,
  The Fetch Rewards Team

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Well, thats fine. Clearly I have done something wrong that I cannot see. If my account cannot be reactivated, could I at least get proof? You do not have to review my account again to provide that. I've asked from the start in every conversation I have had with Fetch and it is always avoided. If my fraudulent activity is so clear, what's the hesitation? I would understand if it went against your rules as an employee but you can't even tell me that. When I put it my time going to the store, and when I spend my money purchasing products for this company, you cannot expect me to be nonchalant about things like this. I have things in my home that I don't even use. If I have committed an act that was deserving of me being permanently banned, then of course that is justified. I wouldn't be fighting this if I knew I did something wrong. I'm clearly not the one in power here and this entire time it feels like Fetch has just used that to their advantage. It is very rare that when accused of something that you are punished for it when the other party cannot defend their claim, I don't understand why that has to happen here.
  
  Regards,
  
  Moon Panella

• Initial Complaint

  Date:07/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch awards is saying my account is not active. While I have worked hard to get a giftcard I really wanted. Im really thinking this is now a scam. Fetch awards please help and fix my account.

  Business Response

  Date: 07/14/2022

  
  
  Hello!
  Thank you for reaching out to the Fetch Rewards Team.
  
  It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases. While reviewing the user's account, we discovered several fake receipt submissions and another account that was closed due to the same activity. This is a violation of our Terms of Service. Please refer to this page for more information: https://fetchrewards.com/terms-of-service/
  
  Based on the number of points accrued through this violation and the creation of a second account, we won't be able to continue offering our services to this user. We strive to provide the maximum amount of points and savings to our wonderful Fetch users. Unfortunately, if somebody tries to fraudulently obtain points, we have to freeze that account.
  
  Kind regards,
  The Fetch Rewards Team

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello fetch rewards I have been using this app for about a month now and I had ****** from promoting the app and my refferal code off of social media. I went to try to redeem my points for a **** gift card and it said that my account was inactive. Can someone please fix this???

  Business Response

  Date: 07/14/2022

  
  
  Hello! Thank you for reaching out to the Fetch Rewards Team.
  
  Fetch is happy to provide a fun app where our users can earn points for their purchases.  During our review, we discovered that this user is encouraging fraudulent behavior and spreading misinformation across social media related to their account. Although we encourage our users to share their referral codes online, fraudulent activity can create a negative experience for our current and future users. After an opportunity to remove the posts, the user did not. Due to this, we have made the decision to keep this user deactivated.
  
  Kind Regards,
  The Fetch Team

• Initial Complaint

  Date:07/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was banned after buying lots of specific items that they were giving extra points for i would really like my account back.

  Business Response

  Date: 07/07/2022

  Hello! Thank you for reaching out to the Fetch Rewards team. Fetch is committed to creating an equitable shopping space for all users that adhere to our Terms of Service, which was agreed upon at sign-up by this user. While reviewing the user's account, we discovered multiple invalid receipt submissions. This type of activity is a direct violation of our Terms of Service, and resulted in the deactivation of this account. (https://fetchrewards.com/terms-of-service/) Due to these violations, we will not be able to continue offering our services to this user. Unfortunately, if a user tries to fraudulently obtain points, we have no choice but to freeze the account. Kind regards, The Fetch Rewards team

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donated money to ******* come to find out it is some gimmick that doesn't work the directions are invalid on how to use the claim reward and when i go to the charity site it wants a card number that fetch does not give you. Refund my rewards so I can get something else, don't be a scam company.

  Business Response

  Date: 07/06/2022

  Hello, thank you for reaching out to the Fetch Rewards team! We are committed to delivering the best experience to the members of the Fetch Family and we are happy to look into this issue. Please contact our support team at ******************************** for better assistance. We hope to hear from you soon! Kind Regards, The Fetch Rewards Team

• Initial Complaint

  Date:07/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 1st,2022 Fetch is banning me because they say I used some sort of "obscured" receipt which is untrue.Fetch you guys have not given me anyway to show that I have purchased and if you think my receipt is obscured in a way don't you think you should tell me? If you told me my receipts were obscured, I would've made sure they weren't. I'm starting to feel fetch has no concern on how they inactivate users accounts with no sort of warning please, you guys only say when my account is inactive when I redeem then you guys say "you will not be able to redeem any outstanding rewards" and I'm taking that as bosting which makes me pretty angry from the fact you call them outstanding like you're making fun of me! every message that you send should be most respectful and more buissness like please get back to me when you can!

  Business Response

  Date: 07/05/2022

  Hello!
  Thank you for reaching out to the Fetch Rewards Team.
  
  It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases. While reviewing the user's account, we discovered multiple fraudulent/altered receipt submissions. This is a violation of our Terms of Service. Please refer to this page for more information: https://fetchrewards.com/terms-of-service/
  
  We sent a warning to this user, however, the fraudulent activity continued. We strive to provide the maximum amount of points and savings to our wonderful Fetch users. Unfortunately, if somebody tries to fraudulently obtain points, we have to freeze that account.
  
  Kind regards,
  The Fetch Rewards Team