Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fetch account has been listed as in active. I scan my receipts as I get them. And was in the middle of cashing out on my rewards before my account t was listed as inactive. Ive used the app for about 14 months now.

  Business Response

  Date: 06/20/2022

  Hello! Thank you for reaching out to the Fetch Rewards team!
  
  We have reviewed the user's account and activity in question with our team. We show that the user was submitting fraudulent receipts, and gained a large number of points fraudulently from these actions. This type of activity goes against our Terms of Service. 
  
  We have decided that this user will remain deactivated. 
  
  Fetch Rewards loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (https://www.fetchrewards.com/terms-of-service/).
  
  Fetch Rewards may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points. Fetch has the prime goal of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.
  
  If you have any further requests for more information on this matter please let us know at ********************************.
  
  Warm regards, The Fetch Rewards Team.

  Customer Answer

  Date: 06/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so I have an account with fetch. they award points for different receipts they give me a good rx number to get points for pharmacy accounts. I give me number and they award me **** points for every prescription I do on the 9th I had 2 prescriptions so I supposed to get **** points after 3 days I did these on the 9th and they refuse to honor my points saying ******* entered then wrong I have gotten points for ******* on several occasions and never had a problems my points still are not there and this is 4th day there customer service including *** who claims she is god the manager only gave me half the points and not my full **** points I want all my points I did my part and they are not doing theres they claims wrong numbers were entered and it was my fault how could it be my fault I am only providing the numbers they gave me I want the rest of my **** points ASAp!!!!

  Business Response

  Date: 06/14/2022

  Hello and thank you for reaching out to the Fetch Rewards team. We love rewarding our user's in many ways, and we were more than happy to take a look at this GoodRX issue. When reviewing this user's account, we can confirm that the code was not entered correctly at checkout, resulting in the points not being awarded. All the information in the app needs to be entered correctly in order for the points to be awarded. We do offer a one-time exception in these scenarios, and this ***************************************************************** addition, we recommend that the user confirm the code with the pharmacist at checkout so that they are awarded correctly in the future. If the user has any further questions, we are happy to answer them at support(at)fetchrewards.com. Kind regards,
  The Fetch team

  Customer Answer

  Date: 06/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  walmart has told me they entered these correctly and i want my other **** points there was 2 perscriptions  will not rest until i get my other **** points
  ,
  
  ***************************

  Business Response

  Date: 06/15/2022

  Hello! Thank you for reaching back out to our team. When reviewing this user's account, we can confirm that an incorrect code was used and the one time exception of the **** points has already been awarded. Our team is only able to make this exception once. We recommend that the user review our *********** article on how to use GoodRX (https://fetchrewards.zendesk.com/hc/en-us/articles/4407325517715-How-Do-I-Use-GoodRx-) to ensure that the points are awarded correctly in the future. Please let us know if you have any questions at support(at)fetchrewards.com. Kind regards, 
  
  The Fetch team

  Customer Answer

  Date: 06/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below type your response here.]

  Walmart said they entered these correctly and I will not rest until I get my other **** points u need to credit me for both perscptions you need to give me my other **** points 

   
  
  Regards,
  
  ***************************

  Business Response

  Date: 06/17/2022

  Hello,
  
  Thank you for sending this message over to us!
  
  We love rewarding the members of our Fetch family and always strive to provide the best experience possible. While we can confirm that the code that was used during the transaction was incorrect, we understand the user's frustration and would like to offer the points as a token of our appreciation.
  
  We encourage the user to review our *********** articles that can be found here: https://fetchrewards.zendesk.com/hc/en-us/articles/4407325491475-What-is-GoodRx-
  
  Please don't hesitate to contact us at ******************************** with any questions.
  
  We hope the user continues to enjoy saving with ********************!
  
  Kind regards,
  
  The Fetch Rewards team
  

• Initial Complaint

  Date:06/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from fetch rewards for supposedly using other receipts that werent mine. Every purchase I have submitted have been paid by me. I do have more than one account for the store I make these purchases. I have done nothing illegal and would like my account put back in force. I have a $25 gift card I am unable to use along with ******+ points. I purchase products in good faith. What I would like to see happen is for the ability to turn my points into a gift card and activate my gift card. Thank you for your help

  Business Response

  Date: 06/14/2022

  Hello and thank you for reaching out to the Fetch Rewards team. Our sole mission is to reward users for their very own unique shopping trips. While reviewing this user's account, we noticed a trend where the user was submitting receipts from purchases that were not made by them personally. This type of activity goes against our Terms of Service, which resulted in their account being deactivated. This user will not be able to receive any outstanding redemptions or create a new account. We encourage this user to review our Terms of Service (https://fetchrewards.com/terms-of-service/) with specific regard to Fraudulent Activity, section 28. If additional assistance is requested, we are always available at support(at)fetchrewards.com.
  Thank you,
  The Fetch team 

  Customer Answer

  Date: 06/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]Fetch is incorrect as any receipt I have used has been purchased by me. No longer going to fight this as I will just go in and create a whole new account. Fetch really needs to do an audit on every account they have and they would find they will be inactivating many accounts for people doing the same thing I have done which was using more than 1 account at the same store. I will continue to use more than  1 account as one is my husbands and the other is my sons
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using fetch about a year ago. Their service is good, until i got banned for redeeming a $50 **** card. They banned on the day that it meant to be issued they emailed me saying i was using counterfeit receipts and im sure i wasn't. They never gave me a warning or a notice for my ban which is unfair as i love their service. I am very upset about this hope my account gets deactived

  Business Response

  Date: 06/10/2022

  Hello. Thank you for reaching out to the Fetch Rewards Team.It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases. While reviewing the user's account, we discovered multiple fraudulent/altered receipt submissions. This is a violation of our Terms of Service. Please refer to this page for more information: https://fetchrewards.com/terms-of-service/Based on the number of points accrued through this violation, we won't be able to continue offering our services to this user. We strive to provide the maximum amount of points and savings to our wonderful Fetch users. Unfortunately, if somebody tries to fraudulently obtain points, we have to freeze that account.Kind regards,
  The Fetch Rewards Team

• Initial Complaint

  Date:06/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2021, I downloaded the fetch app to in order to earn gift cards points when snapping receipts. I also referred 3 friends to use this app. By May 2022 I earned ******* points ( which is equivalent to $131.55) that I have been accumulating, however when I went to redeem my points for my gift cards I received a message saying " Sorry... This accounts not active. If you believe you have received this message in error, please contact account-************************************ I reached out to the contact and received an automated response stating, 'We noticed in your submission history that some receipts have been modified in a way that does not match the original print from the register. By that, we mean that the receipts may have been folded, cut, piece together, obscured, or otherwise altered from their original format. This is a violation of Services, and your account was deactivated and will remain deactivated." It also stated that, "you will not be able to receive any outstanding redemptions or create a new account." I did not alter any receipts, nor when I download the fetch app was I made aware or have to acknowledge any terms. I did not receive any warning or was I made aware of that my account was deactivated, until I went to redeem my points. Usually when snapping a receipt fetch will warn you if the store, date or total is missing and all you snap again and the it is approved. If fetch can warn you about that how come I was not warned of an altered receipt and/ or that my account was deactivated? I have tried to reach out multiple time to resolve this issue, however all I receive is the same automated response. I have even tried calling, so that I can talk to a live person but there is no number or live person to talk to.

  Business Response

  Date: 06/08/2022

  Hello!
  
  Thank you for reaching out to the Fetch Rewards Team.
  
  It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases. While reviewing the user's account, we discovered multiple fraudulent/altered receipt submissions. This is a violation of our Terms of Service. Please refer to this page for more information: https://fetchrewards.com/terms-of-service/
  
  Based on the number of points accrued through this violation, we won't be able to continue offering our services to this user. We strive to provide the maximum amount of points and savings to our wonderful Fetch users. Unfortunately, if somebody tries to fraudulently obtain points, we have to freeze that account.
  
  Kind regards,
  The Fetch Rewards Team

  Customer Answer

  Date: 06/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Thank you for the fast response, however the response from fetch rewards is not acknowledging my complaint. I did not conduct any fraudulent activity and would like them to provide me with a copy of the fraudulant activity that Fetch Rewards is accusing me of. As I mentioned in my original complaint I have been a loyal member since 9/2021 and feel I deserve actual proof of the fraudulent activity I am being accused of. 
  
   Regards,
  
  *****************

  Business Response

  Date: 06/13/2022

  Hello! Thank you for following up with the Fetch Rewards team!
  
  We have reviewed the user's account and activity in question with our team. We have decided that we will reactivate this user. Further submissions of counterfeit/altered receipts will result in further action.
  
  Any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent.
  
  Fetch may also terminate (or suspend access to) your use of the Services or your account, for any reason in our sole discretion, including if you violate any of these Terms. Fetch has the sole discretion to determine whether you are in violation of these Terms.
  
  If you have any further requests for more information on this matter please let us know at ********************************.
  
  Warm regards, The Fetch Rewards Team.

  Customer Answer

  Date: 06/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your response, However, my account was reactivated for less than a week. Today, June 19 2022,  I went to scan a receipt and it is telling me that my account is inactive due to the alterations of receipts. Why would I do this, when my account was activated last week. Again, please show proof of the altered receipts. 
  
  Regards,
  
  *****************

  Business Response

  Date: 06/20/2022

  Hello! Thank you for following up with the Fetch Rewards team!
  
  We have reviewed the user's account once more and we do show that an error occurred which resulted in the user being accidentally deactivated. We have since re-activated the user once more and corrected the error. 
  
  If you have any further questions on this matter please let us know at ********************************.
  
  Warm regards, The Fetch Rewards Team.

• Initial Complaint

  Date:06/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When attempting to fetch my Amazon orders within the last 30 days, I receive an error message that reads: Oops! Something went wrong with Amazon order processing. Please try again later. I have uninstalled and reinstalled both the Amazon and the Fetch app as well as disconnecting and reconnecting to Amazon within the Fetch app. Im not quite sure else what to do. Also, the app wont let me link to my iCloud account, which is the only e-mail account that I have.

  Business Response

  Date: 06/05/2022

  Hello! Thanks for contacting the Fetch Rewards team. After looking into this, we have found that the user has already contacted our support team and is being assisted. If the user has any other questions, please have them respond to ticket #*******. Kind Regards, The Fetch Rewards Team

• Initial Complaint

  Date:06/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to scan a receipt today and it said my account is inactive. I didnt do anything wrong to get that so I dont understand why yall would have banned my account. I follow the rules and just scan receipts and even invite friends. I had saved up on points and was waiting but now I cant use them. So please get back to me so we can try recovering my account. I would love to know if I did anything wrong.

  Business Response

  Date: 06/04/2022

   Hello!
  Thank you for reaching out to the Fetch Rewards Team.Fetch is happy to provide a rewarding service that is fun and easy for our users. After a manual review, we have found that this user was deactivated for false advertising on social media (Tik Tok). This is against our Terms of Service. The user can read our Terms of Service here: https://www.fetchrewards.com/terms-of-service. We are happy to continue offering our services to the user. In order to resolve this the user can reach out to us directly at ***************************************.com and we will be happy to answer any questions they may have.
  Kind Regards,The Fetch Team

  Customer Answer

  Date: 06/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

  Is there any way yall could reactive the account. Im so sorry I didnt know that was like false advertising. So many people were putting there codes out there and making accounts so I did the same im sorry I thought it was ok. I was just trying to give others a better understanding but other people do the same so I dont understand why. I would really love my account back if yall could do so. I accept what I have done and im sorry.

• Initial Complaint

  Date:06/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten fetch as well as my husband. You get points for adding friends and family. A few weeks ago I took a pic of a e receipt to which I was told quart mow participate in e recipes now in an email.They went off said I was comminiting fraud so I went off on the I even score. I dont swear normally Anyways they threatened to boot me if I swore again.i explained why I thought you cod ytake a pic of a e reipts since I was told I cod. They had that email.They refused to apologized but said they took the fraud report off that receipts.Then a few days later I noticed my husband's account and mine were suspended I emailed numerous times no answer. Then yesterday my husband says his account is banned do to fraud.See you connect your Amazon account so they have full access to see what you buy then once you get them they give you points.Well I order a bunch of none point things and 4 point items.My daughter is disabled. We got 2 diff incontinence products. 2 foundations makeup 2 diff colors as I was not sure what shade I'd be.Well my 15 yr old daughter hated them so I returned them Also returned the makeup because it was super dark and I'm translucent white.I had asked before and they told me there is no way to remove points from my account.So what w a s I supposed to do? Keep 60 bucks worth of diapers she won't wear or make up.i hate?So I returned them all with my Amazon account still attached so nothing was hidden from them. This was months Go by the way So after I got my money back I bought the same make up and diapers for adults at CVS and didn't even scan them again. Just because I'm not that kind of person.I explained in detail to them so did my husband and they refuse to talk to us and have now made it so I can't email them at all. I have asked numerous times to have it escalated to speak to a higher up. They refuse. I have zero.idea what this has to do with my husband's account. So him being banned is bizzare.I need help

  Business Response

  Date: 06/04/2022

  Hello! Thank you for reaching out to the Fetch Rewards team. We love rewarding shoppers with gift cards for their favorite places, and we were more than happy to take a closer look at this account. When reviewing this account, we saw several instances where the user was submitting receipts containing our partner products that were subsequently returned. Making purchases, scanning them into the app, and then returning the items goes against our rules, and led to the deactivation of this account. We are able to process and award points only for the receipts containing items that have been purchased and not returned. As stated in our Terms of Service (Section 28), "Any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of your Points, terminating your account, and taking any other legal or equitable action which may be available to us. Fraudulent activity includes any action that is deceptive or an attempt to gain Points not in accordance with these Terms and includes but is not limited to, creating fake receipts, fake accounts, submitting altered receipts, submitting receipts for purchases not made by you, and/or buying products and returning them. You may dispute an action that Fetch deems fraudulent by contacting Fetch at (****************************************) within thirty days of Points deduction (or other action) as a result of fraud. After 30 days, you waive any right to future claim or dispute to the deactivation decision by Fetch." Our goal is to provide the maximum amount of points and savings to our amazing users, which is why we must freeze the accounts that actively violate our rules. If the user has any other questions, we're always happy to answer them at support(at)fetchrewards.com. Kind Regards, The Fetch Rewards Team

• Initial Complaint

  Date:06/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to get a couple of gift cards, next day I found out my account is inactive? I have done nothing wrong at all. I would like my account to be activated again. Nobody responds to my emails. Thank you.

  Business Response

  Date: 06/03/2022

  Hello!
  Thank you for reaching out to the Fetch Rewards Team.
  It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases, and we were more than happy to take another look at this account.  
  
  While reviewing the account we found that this user was previously educated and deactivated for ************ Abuse - False Advertising. The account was then reactivated on 5/31/22 when the content was removed. It was at this point that this user continued to post false advertising containing the users referral code. This type of continued activity is a violation of our Terms of Service and resulted in the second deactivation of this account. (https://fetchrewards.com/terms-of-service/) 
  
  Due to these violations, we will not be able to continue offering our services to this user.  Unfortunately, if a user tries to fraudulently obtain points, we have no choice but to freeze the account. 
  
  Kind regards, 
  
  The Fetch Rewards team

  Customer Answer

  Date: 06/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I offered to take down the post again? Can i still take it down and have my account reactivated? I emailed and nobody ever got back to me about what the post was that needed to be taken down. If im informed of the inappropriate post and take it down can i have my account back?
  
  Regards,
  
  ****** Kujo

   

  Business Response

  Date: 06/07/2022

  Hello! Thank you for reaching back out to the Fetch Rewards team. We love offering multiple ways to earn points with our app. Each user has a unique referral code that can be used to share with people who are not yet using the app. In this instance, this user has shared false information on what you will receive when entering their referral code. We will not consider the reactivation of this account until this misleading content is removed. (https://www.tiktok.com/@itsallfreefree/video/7103160681532362026?is_copy_url=1&is_from_webapp=v1) Additionally, if this user continues to create false content, we will have no choice but to leave this account deactivated permanently. If the user has any questions about this, we are always available at support(at)fetchrewards.com. Kind Regards,The Fetch Rewards team

• Initial Complaint

  Date:06/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to redeem my Fetch rewards for an Amazon reward (for $25) and got the following error: This account is not active. If you believe you have received this message in error, please contact account-inquiry@fetchrewards. Upon contacting Fetch Rewards, I was told that "that some receipts have been modified in a way that does not match the original print from the register" in that they "may have been folded, cut, pieced together, obscured, or otherwise altered from their original format".Knowing that, to the best of my knowledge, I have followed Fetchs Terms of Service and, more specifically, that I have never folded, cut, pieced together, obscured, or otherwise altered from their original format receipts, I contacted Fetch Rewards a second time, automatically receiving a reply that the account was deactivated "permanently", that there is nothing I can do, and that they "are not able to release detailed information about our criteria for account deactivation".Apart from the fact that I did nothing wrong, I find it highly suspicious that my account was deactivated 1) with no communication from Fetch's part, 2) when I have ****** reward points (i.e., $99), 3) that I am still allowed/able to submit receipts, and 4) that the deactivation happened as I was trying to claim my reward points.Furthermore, I have submitted 7 receipts since my last gift card redemption about a month ago (i.e., my account must have been deactivated while submitting these 7 receipts) and still have all the products for which I received credit (i.e., I can prove that I did purchase all products on the receipts). Although I do not have the original receipts anymore, I am pretty sure I can find online versions from the retailers. In other words, I am confident I can prove I did nothing wrong and that you incorrectly deactivated my account, while I had almost $100 of rewards, coincidently. I have already proposed to do so Fetch who replied the deactivation was final and permanent.

  Business Response

  Date: 06/02/2022

  Hello! Thank you for reaching out to the Fetch Rewards team!
  
  We have reviewed the user's account and activity in question with our team. We show that the user was submitting pictures of screens containing eReceipt details, and gained a large number of points from these actions. This type of activity goes against our Terms of Service. 
  
  We have decided that we will reactivate this user, we have reached out via email and provided information on how to submit and troubleshoot eReciepts. 
  
  Any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent.
  
  Fetch may also terminate (or suspend access to) your use of the Services or your account, for any reason in our sole discretion, including if you violate any of these Terms. Fetch has the sole discretion to determine whether you are in violation of these Terms.
  
  If you have any further requests for more information on this matter please let us know at ********************************.
  
  Warm regards, The Fetch Rewards Team.
  
  

  Customer Answer

  Date: 06/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  This issue has not been fixed: although I was able to request a gift card (Amazon, $50) yesterday (06/02/2022) without getting an error message, the same thing that triggered this BBB complaint happened as before. More specifically, the gift card went from processing to disappearing from the list and my reward points were refunded less than 24 hours after redeeming (or attempting to redeem) the gift card. When I now try to redeem my points for a gift card, I once again get the message that my account was deactivated and to contact support.
  
  Please help resolve this issue,
  *********************************

  Business Response

  Date: 06/04/2022

  Hello!Thank you for reaching out to the Fetch Rewards Team.Fetch is happy to have the opportunity to give users an easy and fun way to earn rewards for their purchases. We did a manual review of this user's account and have reactivate the user's account. We have reached out directly to the user letting them know about the reversal  We will be happy to answer any questions at ************************************* Regards,The Fetch Team

  Customer Answer

  Date: 06/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************