Business ProfileforAllen Kitchen & Bath

Date of Transaction: 11-29-2022 Amount Paid: $8,000.00 Commitment: New Deck - Start Date 05/24/2023 Nature of Dispute: Termination of Contract and ******************* Attempt To Resolve: No Account/Contract Number: BILEA-DCK ON 11/29/2022 I ENTERED INTO A CONTRACT WITH ALLEN KITCHEN AND BATH TO HAVE MY ***** **** REBUILT. ON APRIL 24TH I CONTACTED ALLEN KITCHEN TO DISCUSS POSSIBLE CHANGES TO THE CONTRACT WHICH INCLUDED REMOVING THE OVERHANG AND EXPANDING THE **** ACROSS THE ***** OF MY HOME. I SPOKE WITH *** (THE ***** MANAGER) ABOUT THESE CHANGES AND WAS TOLD WE SHOULD HAVE ROOM IN THE BUDGET FOR THE CHANGES. A WEEK LATER I FOLLOWED UP WITH *** AND WAS TOLD ALL THE ADDITIONAL MATERIALS WERE ORDERED AND NOTHING ADDITIONAL WAS NEEDED. ON MAY 27TH (A FEW DAYS BEFORE OUR SCHEDULED START DATE) I RECEIVED AND EMAIL FROM *** STATING AN ADDITIONAL $5,600 IS NEEDED FOR THE CHANGES TO THE PLAN. SINCE I CANNOT AFFORD AN ADDITIONAL $5,600, ON 05/18/2023 I REQUESTED TO HAVE THE CONTRACT TERMINATED AND REQUESTED A REFUND. I FOLLOWED UP WITH *** ON 05/30/2023 REGARDING MY REFUND AND *** ATTEMPTED TO INFORM ME A REFUND WASNT POSSIBLE DUE TO MATERIALS BEING ORDERED. I REMINDED *** PER THE CONTRACT, CANCELATION WAS SUBJECT TO A RESTOCKING FEE AND THE RESTOCKING FEE WOULD BE CONSISTENT WITH FEES ALLEN KITCHEN INCURS FROM ITS VENDORS AND FOR THE SECOND TIME I REQUESTED A REFUND. ON JUNE 2ND I SENT A FOLLOW UP EMAIL AS I DIDNT RECEIVE A RESPONSE. TODAY, 06/05/2023 I CALLED TO SPEAK WITH *** REGARDING MY REFUND. I WAS INFORMED HE DID NOT KNOW HOW MUCH OF THE $8,000 I WOULD BE GETTING BACK AND IT COULD TAKE A COUPLE OF WEEKS BEFORE THEY FIGURE IT OUT. WHEN I ASKED WHY ITS TAKING SO LONG, HE LAUGHED, AND STATED THAT I WAS NOT AT THE TOP OF THEIR LIST DUE TO CANCELING MY CONTRACT AND THEY WOULD GET TO IT WHEN THEY CAN. UPON ASKING FURTHER QUESTIONS, HE CONTINUED TO LAUGH, HE SAID GOOD BYE AND THE CALL ENDED. I NEED THE REFUND TO PAY MY NEW BUILDERS. THE **** IS A SAFTEY HAZARD