ComplaintsforTruStage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Purchased credit protection for life, disability and loss of income on March 3 2017 the amount charged to my auto loan $2281.36. And regardless of refinancing or removing a borrower this remains with life of the auto loan. Never sent a written request to drop or change it either and the credit union who sold this reports I don't have it but I have a copy that says otherwise, and cuna mutal refuses to Honor their insurance policy which under ********* insurance laws if consumer was charged the full amount of the policy the policy therefore has to honored. Cuna mutal since I went from disability to unemployed during COVID-19 pandemic and has failed to uphold to their policy provision, I paid for a product that I am not getting and based the laws this is a misrepresentation and theft by fraud based on their provisions on the coverageBusiness response
11/08/2021
See attached response.
Thank you for allowing CUNA Mutual Group an opportunity to respond to our customers concerns shared with the Better Business Bureau. To protect the privacy of our customer, we will respond to them directly,so no further response will be sent to the Better Business Bureau.The complaint response was sent via secure email on November 8, 2021.
Customer response
11/08/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type youir response here.]I would love to see the response to the resolution to credit protection insurance plan in order to accept the offer I must see what their offer is
Regards,
*************************Initial Complaint
10/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Cuna mutual decided to give my other half of my benefits of my mother's life insurance policy to whom they deemed fit. ****** law states that if a beneficiary dies in the remaining balance goes to the living beneficiary on the policy the policy doesn't state it's going to someone else's estate and then they made me become my brothers estate and still gave the money away to somebody else I would like this to be returned to my bank accountBusiness response
10/26/2021
Please see attached response.Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My mother died leaving my brother and i beneficiaries and then i heard mybrother died too and the company will not ***** any money till I find place of death they already had to make myself executor of his estate which is nothing who died in May so I'm assuming by what they're telling me is that I don't get any money from my mother's life insurance policy because I can't find where my brother died at how is that my responsibility and why can't they give me my part until they figure out what to do with his part. They have been belligerent and no help at all the comfort of my mother's death who are these peopleBusiness response
10/06/2021
Please see attached response.Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
n March this year I was getting quotes online for different insurance providers. I was only wanting quotes yet they do ask very personal questions. I went ahead and answered them because after my mom passing without a life insurance policy , it put a strain on us left behind. At 48 years old I thought checking into it would be a good idea. Committing was agreeing to a policy but I again thought it was just a quote application. Sorta like Credit application on a check. not obligation. I am disabled with a learning disability that I miss certain small print things. I did go on line and tried again while I had the company on the phone and it puts me through term insurance instead of whole life. I have State farm already approved but was approved for this one without knowing I was responsible for the policy and debt plus I use only cards for my bills,not my routing number at my bank. I only use my routing number for deposits. My friend told me I did n need 2 policie and now i find out thisBusiness response
09/09/2021
Please see the attached response.Customer response
09/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject this
The reason why is I don't need insurance monies for a quote charged to my account. Please don't take anymore of my bank account monies. I only asked for a quote.
Regards,
***********************Business response
09/20/2021
We have responded to all of ******** concerns. She has not provided any new information so there is nothing further we can respond to.Initial Complaint
09/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
TruStage *************** is not the ********************* it claims to be. My recent experience with this company has been unethical. I applied for two policies and was approved. And the approval Life Policies binders were mail to me. However, one policy holder member transition within about two months of having the coverage of ******* dollars; but the company has refused to provide the full beneficiary payment. And at this point I try to cancel the active policy for a full refund and I was told it would be complete within a couple of days but they were dishonest "yet again". This has been a very difficult and disheartened experience for me and my family!Business response
09/16/2021
Thank you for allowing CUNA ************ an opportunity to respond to our customers concerns shared
with the Better Business Bureau. To protect the privacy of our customer, we will respond to them directly,
so no further response will be sent to the Better Business Bureau.
The complaint response was sent via secure email on September 15, 2021.Customer response
09/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I found this as unfair, unprofessional, irritating and unacceptable! Therein lies the problem, will this cycle of negativity ever end. Its just another way of ignoring a consumers' report.
Regards,
*************************Business response
09/20/2021
We have responded to *************************' concerns. ***** has not provided any new information, so there is nothing further we can respond to.Customer response
09/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You have failed as a business when you neglect to honor your Word (s), with your customers. This is poor management business and it show leadership failure and you lack uniqueness and value. Despite the untimely death of my loved one and the lack of value from your company it really is mind blowing. There a red flag right there, you are simply after the pockets of your Innocent customers and this is not good marketing nor is it acceptable. A company must be willing to project the consumers'needs and deliver to them in ways that exceeds their expectations! There's a lack of transparency and authenticity. BBB I would like to thank you for your time and assistance with this matter...
Heartfelt,
*************************Initial Complaint
09/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I am on the do not mail as well as the do not email as no solicitations list. This company is creating as causing issues with Liberty Mutal, or Liberty Mutal is forwarding them my email as well as address over to them along with the police number. I have reached out to both companies regarding there emailing as well regular mailing that is being sent out. ******** services reps is taking all the steps and checking all of the opt out of and they is still sending out, and email harassments. Failure to respect my wishes is going to result in losing me as a customer. A few weeks ago I failed to believe the Liberty Mutal Rep when he had stated that it was not on Liberty Mutal and they was not the ones who was sending the solicitation's, it was Trusatge.Business response
09/16/2021
please see the attached complaint responseInitial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
9 August, 2021, I received an unsolicited phone call to my cell phone 6230 from 217-661-5043 . When number ending in 5043 is called back a recording states the number is out of service. The caller identified himself as Mark from Final Expense Planning who asked a couple of questions and transfer me to Michael ( Escalante ? ) . Michael went through the sales pitch and transferred me to Willly Graham who represented himself as an agent for Selectquote insurance. Agent Graham stated that he recommended TruStage insurance and that TruStage is underwritten by CMFG Life Insurance Co. My phone number ending in 6230 has been on the National Do Not Call since 2007. These actions are in violation of the federal law as passed by the Congress of the United States, Telephone Consumer Protection Act ( TCPA )
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Customer Complaints Summary
118 total complaints in the last 3 years.
38 complaints closed in the last 12 months.