Reviews

This profile includes reviews for TruStage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TruStage

  5910 Mineral Point Rd Madison, WI 53705-4456

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  TruStage

  PO Box 391 Madison, WI 53701-0391

Review Details

• Review fromJoanne W

  Date: 05/05/2025

  1 star
  I cannot say much good about this company. My mother had a sizeable amount invested with TruStage. She died almost 4 months ago. Because she was 104 TruStage put her money in unclaimed funds. To date we have not received our money. I would recommend that people looking for this type of investment and security upon death look for another company.When I call, they say they are working on it. Now we have got emails saying the money should be coming and but so far no money has come.This company in my opinion is a total frustration.

• Review fromTheresa M

  Date: 05/02/2025

  1 star
  TruStage is a terrible insurance provider. My mother just recently passed away a few months ago. They reached out to me stating that she had a lifetime policy and provided me with the policy#. I verified all of the information and was asked to send her death certificate which I complied. Once I reached back out to them to to find out amount of policy and next steps then all of a sudden they started giving me different excuses. Now I'm being told policy expired in 2015 due to non premium. My question to them is why did I receive a phone call??? If policy was expired over 10 years ago I should never have been called and given the information to file a claim. I am still in the grieving process and this has added to my emotional distress. I'm also nervous about having provided them with my personal information. This has been a horrible experience that no one else should have to endure. There is no excuse for this behavior when a system should have been updated and the information verified prior to reaching out to the beneficiary.

• Review fromCathy D

  Date: 04/29/2025

  1 star
  I stopped smoking 15 years ago, and never thought to update my information. When I called to see about updating my record and possibly receiving a reduced monthly payment, I was told that it no longer matters whether I smoke or not, the rate will not be reduced. Too bad I cannot choose zero stars, but the system requires at least one star be selected. The information offered online (and in the mail) is misleading. I've obtained insurance with a different company that honors a reduced rate for non-smokers.

• Review fromShawn S

  Date: 04/08/2025

  1 star
  Brochure was misleading by saying Trustage will add "$100.000 of AD&D coverage for your family only costs about $10.00 a month . I called and Trustage said".$10.00 a month will give you $70,000 coverage. They blamed it on the credit union that is was false. Even though all letterhead was from Trustage. $15.00 a month will give you $100.000 coverage. The word "about" is 50% higher to give you what they claim. Very misleading.

• Review fromDiane B

  Date: 10/23/2024

  1 star
  There debt insurance is a scam when you lose your job they dont help. How would you know when will lose your job. Dont use them if you take a loan from your bank. If i could give a zero stars I would. Why pay for something when you lose your job you cant use it at All

• Review fromMartha L

  Date: 09/25/2024

  1 star
  They are bombarding me with advertisement. I have repeatedly told them to take me off their list but I continue to get bombarded with advertisements. They will not stop

• Review fromTonia S

  Date: 08/09/2024

  1 star
  Absolutely fraudulent. False advertisement. Does not represent its clients when out for work. Denied claim. Approved claim because at first it stated I didn’t have 14 or more days out of work. Proved that was a lie. Submitted all documents. Sonia from Wisconsin went back in to deny the claim because my employer does not institute job descriptions. Please cancel my coverage immediately and refund any monies paid towards this fraudulent company. If not, I will begin litigation/class action lawsuit. Sent to Trustage and Requested a Refund for Monies Paid Out…Waiting for a response. I am available for a class action lawsuit. This is false advertisement. I provided you with all medical documentation. I provided you the number to my employer. Job descriptions are not available. This organization does not operate as such. For you to deny my claim is absolutely wrong.

• Review fromJames O

  Date: 07/09/2024

  1 star
  No matter how many times I call and try to cancel this insurance policy. I stay on hold forever. Theres nothing I can do. They just wont cancel it. No matter what no customer service when it comes to canceling

• Review fromMark J

  Date: 07/02/2024

  1 star
  My wife has ************** insurance through TruStage. She originally had it through CMFG Life Insurance *** which was acquired by TruStage. TruStage claims it is highly rated by different agencies, Trust Pilot, etc. This company does not accept premium payments online! Paper Checks have to be sent through the US Mail. How can a company in the 21st century do business like this. If I wasn't "locked in" to TruStage for my wife's LTC insurance, we would have changed to another, more progressive company.

• Review fromSherri E

  Date: 06/22/2024

  1 star
  I can't call TruStage the worst insurance company I've dealt with, but it is a very close second to the company that cost me my house (made me temporarily homeless) by refusing to pay a fire claim. I have repeatedly called TruStage about not being able to log into my account for 2 months because it will not change my old phone number. I called from the new number and was assured each time the change was made. It was not. It is taking out my monthly payment from my bank account in an absurdly prompt manner compared to the way it delays your ability to communicate with it, but will not let me log in to change beneficiaries because it refuses to use said new phone number. Victims - er, customers - cannot log in without the "special security text code." Mine are being sent to gods know who, they are not coming to me because TruStage lies about updating changes to accounts. I hope the person with my old phone number who gets these texts gets mad enough to tell it to cancel my insurance. I am calling the bank and telling it to stop payment on the auto-pays because TruStage is a complete scam! Like many of the other complainants here, I am a disabled senior citizen. If I am forced to cancel this policy (which will probably not pay out anyway, given the hardship TruStage puts its victims through just to make a simple change) I will not be able to find more life insurance. "FALSE Stage" is not on the up and up and deserves 0 stars for its poor business practices. My advice: Stay Away From TruStage! If you are stuck with it like I am, block the auto-pay at your bank, use the US ************** to send it an old-fashioned paper check and let the payment get there when it gets there. TruStage will probably drop you at that point, but it is only in business to steal your money anyway. So, BBB, why is TruStage rated A+ right above your statement that it is not accredited? You need to remove that ***! I suggest replacing it with an F-minus.