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Business Profile

Medical Equipment

Allergy Amulet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the allergy amulet on 1/28/21 for $154.50. It was a pre order. I have received emails that the orders were shipped over the past 2 years and that they would be coming out in batches as they filled the orders. I have inquired several times for updates on the expected date of my order and have not received any response. I paid with my **** card. I really wanted this product for my daughter and have been waiting patiently, but it seems like it is never coming. Before I file a dispute with **** I'd like to know if it is still coming.

    Business Response

    Date: 02/17/2025

    Hi *****, 

    The manufacturing process is complicated and has taken more time than anticipated. We have communicated clearly that customers are able to get a full refund at any time. We have refunded your AMEX for the full amount. You should receive the funds within 30 days. We wish you the best of luck managing your daughter's food allergies, and hope to gain you back as a customer when we open the shop for peanut detection! 

    Warm regards,
    The Amulet Team

    Customer Answer

    Date: 02/20/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

Allergy Amulet is NOT a BBB Accredited Business.

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