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          East Madison Toyota has 1 locations, listed below.

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            Business ProfileEast Madison Toyota

            New Car Dealers
            BBB accredited business

            Contact Information

            3501 Lancaster Dr

            Madison, WI 53718-6383

            Get Directions
            Visit Website
            Email this Business
            (608) 243-5500

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 5:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/25/2013

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            East Madison Toyota is a new/used auto dealership offering auto repair, alignment, tires, brakes, lube/oil, transmission,  and new car parts.

            Business Details

            Location of This Business
            3501 Lancaster Dr, Madison, WI 53718-6383
            Email this Business
            BBB File Opened:
            1/16/2013
            Years in Business:
            11
            Business Started:
            9/13/2012
            Business Started Locally:
            9/13/2012
            Business Incorporated:
            9/14/2012
            Accredited Since:
            1/25/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Penske Automotive Group
            • PAG Madison T1, LLC
            Related Businesses
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            8:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Roger Penske, President
            • John Wineke, General Sales Manager
            Contact Information

            Principal

            • Roger Penske, President

            Customer Contact

            • Roger Penske, President
            • John Wineke, General Sales Manager
            Additional Contact Information

            Fax Numbers

            • (608) 241-8678
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I've bought new Toyota RAV4 Hybrid on May 24, 2023. The sale person ***************************** License Number: ************** Deal Number: ***** said that all new car goes with ******************* PROTECTION-PREMIER with additional cost of $995. I said that I do not need and I want additional service. He said that if you don't buy it, we will not sell you the car. I need the car for business, and I took delivery of car. But 7 month later, I've got an accident, my car was total, the other insurance took liability and paid me, but I still owed the **** because i over paid at the delivery for ********* PROTECTION-PREMIER, that I don't want to buy. Each is cost $995, so I want refund of $1,990, so I can pay off the loan for car that I don't own any more. This this the fraud, they must sell the car without any additional options.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Caz B

            04/28/2023

            East will leave you hanging with anything they can sweep under the rug, warranty issues, ha, their approach to warranty repairs is if it costs them more than ten dollars to fix they deny the repair or say this is within spec or it is acceptable and isn't covered. Any dealership can offer you a certified used vehicle, but when these cars are purchased at auction, from Canada, that tells me they will buy a bunch of discarded, auction vehicles with odd problems and poorly repaired body or interior issues, and they will run them through with blinders on to certify them, charge you full price and leave you to find all the issues that your auction used vehicle came with. Buy better elsewhere!!!!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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