Business ProfileforZimbrick, Inc.

I bought a brand new ********************************* March of 2023 with 500 miles on it, and through my first month of ownership I had to take the car into service for electrical problems. Every month after that (when the car was in my possession) the same fails would happen. Each and every electrical issue was documented with video and photos and immediately sent to my service coordinator at *****. Every time ***** had my vehicle, theyd keep it for weeks and even months at a time and replaced multiple parts. I drive long distances daily with my children and its why I bought my first NEW car, to avoid any electrical or mechanical issues, and safety became a concern when the electrical system /entertajnment system would go completely blank and my GPS would disconnect in the middle of nowhere. I expressed concerns to ***** and kept trusting the problems were solved every time Id pick it up. This last time was the 5th time the car had electrical issues, well past the 3 required for a car to be considered a Lemon, so I made the lemon law report with the *** and *****. The *** assured me my case is 100% a lemon because of the amount of issues Ive had with this car. Its been about 2 month since I sent off the lemon law complaint and ***** called me (very rude every time) from corporate and said theyll see and decide if theyll buy the car back or not, then Im hearing from my dealership that corporate wants me to pick the car up. Im not willing to drive the car anymore as I dont feel safe driving the car anymore and was willing to buy another ***** from them, but am no longer willing to after the way corporate is treating me. Ive brought 3 new customers to them, and as a teacher and parent am sharing my experiences with everyone because its horrible to invest so much and be treated this way when I was sold a lemon. I do not feel safe in this car and no longer feel safe with ***** customer service. The dealership was fine, corporate is being a nightmare