We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

The Gold Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    details: the transaction date was november 12th i placed an order for 2 separate items for 217.98$. processing is supposed to take 1-4 business days and then i should be receiving a tracking number. i also purchased express shipping due to the urgency of the items coming in. problem: i havent received a tracking number or even an estimated delivery time. i was under the impression that the delivery would come in within a few days upon purchasing express delivery but clearly i was wrong. id just like to know an eta on the product since the customer service email is too busy to respond :(

    Business Response

    Date: 11/28/2022

    This customers order was placed on Saturday November 12th at 2:07 pm. The order was shipped on Thursday November 17th at 11:28 am (4 business days after the time of order). The order was delivered via **** to the shipping address provided by the customer on November 25th.

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am with green dot they have took over **** out of my account and I didnt buy any of it , I called to report it they told me they couldn't cancel the transaction it's in pending and there is nothing they can do, they have locked me out my account however money has been taking back to back out of my account every hour from 6am through the time I canceled my card however they told me to just let it go through and then they might put it back and once it's already posted they can't refund me my money. , they supervisor told me she couldn't tell me anything which transactions where already posted and kept saying so about the problem however did not replace my funds back on my account and they're acting like they can't hear me and hang up, they are telling me to relax and just let them steal all the money out my account which will be messing up my credit, because it's transactions for ******* to ****** every transaction. I did not make any online purchases with this card I haven't gave anyone my card to use , it just started leaving out of my account and I can't do anything but go completely broke... it's out of my hands. I am on the verge of loosing my mind and my life is being torn into pieces by this ....

    Business Response

    Date: 08/29/2022

    We are sorry you are having issues with Green **** We searched our system using your name, email, and address provided. We had no luck in finding orders with your email and shipping address, but we were able to locate 2 orders that were placed with us on Saturday August 27, 2022 under your name. Both orders have been cancelled and refunded.One transaction was for $211.99 and another for $263.74.

    The $263.74 order was cancelled immediately by our fraud partner No Fraud, but the purchase for  $211.99 did go through. Please allow 3-5 business days for the $211.99 refund to post to your account.

     

    We are unable to locate any other orders that are for $1,150 and $500 each. 

    If you are able to provide us the last 4 digits of the card we can provide you more information about the purchases we have located, the shipping address provided, as well as the email address that was used to make the purchases. This will help you in working with Green *** to get any other unauthorized transactions refunded.

  • Initial Complaint

    Date:06/16/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and pendant that came with a necklace as a birthday gift for my fiance. Upon giving him the birthday gift he realized that there was a stone missing from the pendant. I have emailed The Gold Supply 4x's with no response. I would like to have to have someone contact me and replace the pendant. The order #******

    Business Response

    Date: 06/23/2022

    We have issued a replacement Necklace to the customer. The new item will be shipped and delivered by **** shortly.

    Customer Answer

    Date: 06/30/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here]

    I received an email advising they issued a replacement and gave me a tracking number but when I track it it says the carrier has not received the item. This tracking number was sent on June 23, it is not June 30 when will my replacement be sent and received. Until I receive the replacement this case will not be resolved to my satisfaction 

    Regards,

    *************************

    Business Response

    Date: 07/11/2022

    The replacement has been delivered via **** to the customers address as of July 5th at 12:36 PM.

    Customer Answer

    Date: 07/12/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:05/09/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying for days to contact this Merchant and request a full refund before they shipped the product out. Still haven't gotten a response. And would like my money back!

    Business Response

    Date: 05/17/2022

    The customer has been issued a full refund.

    Customer Answer

    Date: 05/18/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

The Gold Supply is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.