Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving text messages about a loan application I did not apply for. Ive never applied for any loan with this company and would never ever get a personal loan at that. I assumed possibly wrong number or something and then thought it was just a phishing attempt. I proceeded to get more and more texts saying my loan was approved which was after I had froze my credit with all 3 credit bureaus. Ive checked my credit reports and created an account on credit karma- we have found no inquiries from Simple Fast Loans regarding this matter. I called and spoke with them and was transferred to the fraud department. They were all nice and seemed like they wanted to help but it all just felt extremely scammy so I tried to get more information- I realize they cant do that if I refuse to give them the last 4 of my social but they couldnt find a loan in my name but only my phone number . I gave them both my married and maiden last names and they couldnt find anything unless she spelled them wrong but I spelled them for her. They wouldnt confirm the last name that was on the account but just said they found the account with my phone number. They couldnt confirm anything else for me unless I gave them my last 4 of my ssn. The lady knew I was upset and told me that this loan may not even be mine because someone may have just used my name and phone number and if I only gave her my last 4 ssn she could confirm if it was my ssn or not. This flew up a red flag for me and I told her I dont know if I should- I said I mean it is just the last 4 but still felt like I shouldnt and I hung up the phone. I put my credit on fraud alert on all 3 credit bureaus and added notifications if anything hit my credit but this entire situation seems extremely suspicious

  Business Response

  Date: 03/13/2025

  Dear Ms. ************************************** **** (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. If you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a Company representative for review and resolution.   Based on the information currently available to us, we do not have a record of an account this consumer in our system.  However, to definitively confirm same, we will need her cooperation in providing the last four digits of her SSN and any other name by which she has been known in the past.  To the extent another check of the systems reveals she has been a victim of identity theft, she will need to complete paperwork required to resolve that issue. 
  
  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Sincerely

  Simple Fast Loans, ****

  Customer Answer

  Date: 03/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received information from Simple Fast Loans that they were able to stop the transfer of the funds and closed the load. This information is recorded and will be filed with my identity theft claim. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simple fast loans sent me an email in January of 2023 informing me that I had taken out a loan with them. I told them "no I didn't". They ask for my date of birth and last 4 numbers of my social security number. I provided them with it. They told me I had taken out a $2,000 loan. Which I did not. I asked for the bank name and account number. Which they called them out. The bank nor the account number matched my bank. We don't even have a bank with that name in our town. I had a pervious loan with them but I paid it off. They Said they would investigate it and they didn't. They sent me a text today saying my account has been turned over to collections. I called them and told them again I don't have an account with them and we went back through the same thing again. Either they are trying to scam me or someone in their company has used my information. I'm starting here before I take legal action. I just want my name cleared! They have not done what they said they was going to do.

  Business Response

  Date: 05/01/2024

  Re:     Case # ********, ****************************    
  
  To whom it may concern:
  
              Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  Ms. ******** submission to your organization does not give complete context for her specific complaint.Please allow the Company to respond under the theory that ****************** visited our website, www.simplefastloans.com.  
  
  Privacy regulations prohibit the Company from disclosing confidential consumer information to third parties without a specific, written authorization. If you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above. It is the Companys usual practice to reach out to the consumer at issue to resolve BBB concerns.  If the Company has a loan in Ms. ******** name, this matter will be forwarded to the appropriate Company representative for review and resolution in accordance with Simple Fast Loans, ***** policies, guidelines, or instructions.  
  
              ****************** appears to allege she received an email confirming a loan with the Company. She claims she then contacted the Company to advise she did not take out the loan, and she was told ****** would be investigated.  *********** takes complaints of a fraudulent loan seriously.  Please note, however, that the Company cannot investigate without first obtaining various pieces of information and documents from the consumer initiating the complaint, which the consumer is asked to provide at the time the complaint first comes to our attention. Submission by the consumer of that information and documentation is a crucial first step and includes completing a ************************ affidavit and a police report.  We have no record of receiving such documentation from ******************.  If we have a record of a loan in Ms. ******** name, we will contact her again to obtain the necessary information.    
  
  Thank you for your assistance in bringing this matter to our attention. *********** invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  
  
  
  Sincerely,
  Simple Fast Loans, Inc.
  
  

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrowed $1000 from this company and made regular payments up until my son became ill and my financial situation changed. I then made an agreement to resolve the balance through ESolve my loan. I paid all payments as agreed except the last 2, which those two could not be debited from my debit card due to the card being closed as a result of fraud on my bank account. I contacted this company and agreed to mail the last 2 payments via money order and they refused and said they could only accept a debit card as payment. They then sold my account to a debt collector that is currently trying to collect $4,706.83 related to this loan. This is obviously a scam tactic on behalf of this company that needs resolved immediately.

  Business Response

  Date: 05/09/2024

  PRIVATE AND CONFIDENTIAL

  Re:Case # ********, ************************    
  
  To whom it may concern:
  
              Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  ****************** submission to your organization does not give complete context for her specific complaint.Please allow the Company to respond under the theory that **************** visited our website, www.simplefastloans.com.  
  
  Simple Fast Loans is a loan servicer for loans provided by CC Connect, a ******** of ********************** (CCBank). Please note that CCBank is a Utah state-chartered bank with the **** as its primary federal banking regulator.  Consequently, CCBank is governed by both federal banking laws and the laws of the State of *********** *********** is an authorized servicer for CCBanks CC Connect Loans.
  
  Privacy regulations prohibit the Company from disclosing confidential consumer information to third parties without a specific, written authorization. If you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above. It is the Companys usual practice to reach out to the consumer at issue to resolve BBB concerns.  If *************** is a customer, this matter will be forwarded to the appropriate Company representative for review and resolution in accordance with CC Connects policies,guidelines, or instructions.  Where, as alleged here, the account has been sold to a third-party, the Company may reacquire the account as an initial step towards resolving the consumers concerns. 
  
              **************** appears to allege that the Company declined to accept her final two payments through an eSolvepayment plan.  Please note that the Company does operate a program entitled eSolvemyloan, which offers payment arrangements for consumers facing difficulty meeting their financial obligation.  **************** alleges her last two payments were declined because she could not make those payments via debit card.  That is not Company policy.  Consumers may make alternative payment arrangements,but it is up to the customer to follow through and do so by contacting the appropriate party.  We have no record of such contact here.   

               Simple Fast Loans will contact **************** and work with her to resolve this complaint.

  Sincerely,

  Simple Fast Loans - CC Connect Loan Servicer

  
  

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The company claims I did not attempt to contact them about my two remaining payments, but I have attached the email I sent to them. I also called and spoke with a representative afterwards who told me I can only pay with a debit card and no other payment alternatives are allowed. 
  I received an email yesterday that stated they bought back my loan from the collection agency and will now allow my two remaining payments to be paid, but when I called they still say with a debit card only. I have no debit card in my possession. 
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrow 800 and paid 854 back and still owe 574 they are charging too much interest it should have been paid off already they should just mark it paid I have already paid 854 back

  Business Response

  Date: 06/20/2023

  To whom it may concern,

  We spoke with the customer and he decided he is going to keep the payments as scheduled. We encourage the customer to contact us at ************ with any further questions and concerns about his account.
  

  Sincerely,

  Simple Fast Loans, Inc.
  

• Initial Complaint

  Date:01/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrowed $1000 from them in June 2022. I wanted a 6 month payback term which should have cost me approximately $284. The loan should've been paid off this month (January 2023). I went to their website and signed to check my payoff status. They show me having to make another (6) payments of $214 per month. I did not agree to make 12 payments of $214 per month. I looked at what they have for my loan documents. They show me agreeing to overr 200% interest. It shows me repaying over $2500 for a $1000 loan in 12 months. I didn't agree to that, I had a 6 month term costing around $300. They show my signature at the beginning of the contract that does not show 12 month terms or over 200% interest charges. I would never agree to that. There also an electronic signature at the end of the contract but again, nothing showing those kind of terms. I make my payments electronically. I think they changed the terms of my contract to this outrageous agreement I supposedly signed. I would never sign a contract with those terms. This is outrageous and frankly robbery. The electronic payments make it easier to overlook if someone isn't paying attention. This kind of business dealings must be stopped. It is obvious why there isn't any signatures on the pages that show the terms of me repaying over $2500 for $1000 in 12 months. Please help.

  Business Response

  Date: 02/08/2023

  Simple Fast Loans, has reviewed the complaint from your office brought by ID ********. The Company has reached out to the customer in an effort to resolve her concerns.
  
  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

   

  Sincerely,

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The business has not reached out to me to offer a solution.   I did not sign documents agreeing to pay over $2500 for a $1000 loan in twelve months. I agreed to a six month term that would cost me approximately $300.   I would not agree to over 200% interest.

   ]
  
  Regards,
  
  ***********************

  Business Response

  Date: 02/09/2023

  I discovered Simple fast loans had reached out to me.  They agreed I wanted the 6 month term for the $1000 loan and it was changed to a 12 month term.  They offered

  to close my account with them with a $0 balance.  I agreed to these terms.  Unfortunately I read your letter and had not seen their response and offer.  I rejected the offer because I was not aware they made one.   I replied to them I accepted their offer, but I had rejected in my reply to your email.

  
  

  I apologize for any inconvenience by my haste.  Thank you so much for assisting me with this matter.  I truly felt I was being robbed.  Now I don't.  Thank you again.

  
  

  Sincerely,

  
  

  ***********************

  
  

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I discovered Simple fast loans had reached out to me.  They agreed I wanted the 6 month term for the $1000 loan and it was changed to a 12 month term.  They offered

  to close my account with them with a $0 balance.  I agreed to these terms.  Unfortunately I read your letter and had not seen their response and offer.  I rejected the offer because I was not aware they made one.   I replied to them I accepted their offer, but I had rejected in my reply to your email.

  
  

  I apologize for any inconvenience by my haste.  Thank you so much for assisting me with this matter.  I truly felt I was being robbed.  Now I don't.  Thank you again.

  
  

  Sincerely,

  
  

  ***********************

  
  
  Regards,
  
  ***********************

  Business Response

  Date: 02/09/2023

  Dear ********************,
  

  Simple Fast Loans reached out to the customer via email with an offer. The customer replied to the email and indicated that she agreed to the terms of our offer. As a result, we consider the complaint resolved.
  
  Thank you for your assistance in bringing this matter to our attention.
  
  Sincerely,
  
  ***********************
  Simple Fast Loans, Inc.
  8601 **************, Suite 406
  *******, ** 30350
  Tel:  ************