ComplaintsforSimple Fast Loans

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Simple fast loans sent me an email in January of 2023 informing me that I had taken out a loan with them. I told them "no I didn't". They ask for my date of birth and last 4 numbers of my social security number. I provided them with it. They told me I had taken out a $2,000 loan. Which I did not. I asked for the bank name and account number. Which they called them out. The bank nor the account number matched my bank. We don't even have a bank with that name in our town. I had a pervious loan with them but I paid it off. They Said they would investigate it and they didn't. They sent me a text today saying my account has been turned over to collections. I called them and told them again I don't have an account with them and we went back through the same thing again. Either they are trying to scam me or someone in their company has used my information. I'm starting here before I take legal action. I just want my name cleared! They have not done what they said they was going to do.

  Business response

  05/01/2024

  Re:     Case # ********, ****************************    
  
  To whom it may concern:
  
              Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  Ms. ******** submission to your organization does not give complete context for her specific complaint.Please allow the Company to respond under the theory that ****************** visited our website, www.simplefastloans.com.  
  
  Privacy regulations prohibit the Company from disclosing confidential consumer information to third parties without a specific, written authorization. If you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above. It is the Companys usual practice to reach out to the consumer at issue to resolve BBB concerns.  If the Company has a loan in Ms. ******** name, this matter will be forwarded to the appropriate Company representative for review and resolution in accordance with Simple Fast Loans, ***** policies, guidelines, or instructions.  
  
              ****************** appears to allege she received an email confirming a loan with the Company. She claims she then contacted the Company to advise she did not take out the loan, and she was told ****** would be investigated.  *********** takes complaints of a fraudulent loan seriously.  Please note, however, that the Company cannot investigate without first obtaining various pieces of information and documents from the consumer initiating the complaint, which the consumer is asked to provide at the time the complaint first comes to our attention. Submission by the consumer of that information and documentation is a crucial first step and includes completing a ************************ affidavit and a police report.  We have no record of receiving such documentation from ******************.  If we have a record of a loan in Ms. ******** name, we will contact her again to obtain the necessary information.    
  
  Thank you for your assistance in bringing this matter to our attention. *********** invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  
  
  
  Sincerely,
  Simple Fast Loans, Inc.
  
  

  Customer response

  05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  06/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I borrow 800 and paid 854 back and still owe 574 they are charging too much interest it should have been paid off already they should just mark it paid I have already paid 854 back

  Business response

  06/20/2023

  To whom it may concern,

  We spoke with the customer and he decided he is going to keep the payments as scheduled. We encourage the customer to contact us at ************ with any further questions and concerns about his account.
  

  Sincerely,

  Simple Fast Loans, Inc.
  

• Initial Complaint

  01/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I borrowed $1000 from them in June 2022. I wanted a 6 month payback term which should have cost me approximately $284. The loan should've been paid off this month (January 2023). I went to their website and signed to check my payoff status. They show me having to make another (6) payments of $214 per month. I did not agree to make 12 payments of $214 per month. I looked at what they have for my loan documents. They show me agreeing to overr 200% interest. It shows me repaying over $2500 for a $1000 loan in 12 months. I didn't agree to that, I had a 6 month term costing around $300. They show my signature at the beginning of the contract that does not show 12 month terms or over 200% interest charges. I would never agree to that. There also an electronic signature at the end of the contract but again, nothing showing those kind of terms. I make my payments electronically. I think they changed the terms of my contract to this outrageous agreement I supposedly signed. I would never sign a contract with those terms. This is outrageous and frankly robbery. The electronic payments make it easier to overlook if someone isn't paying attention. This kind of business dealings must be stopped. It is obvious why there isn't any signatures on the pages that show the terms of me repaying over $2500 for $1000 in 12 months. Please help.

  Business response

  02/08/2023

  Simple Fast Loans, has reviewed the complaint from your office brought by ID ********. The Company has reached out to the customer in an effort to resolve her concerns.
  
  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

   

  Sincerely,

  Customer response

  02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The business has not reached out to me to offer a solution.   I did not sign documents agreeing to pay over $2500 for a $1000 loan in twelve months. I agreed to a six month term that would cost me approximately $300.   I would not agree to over 200% interest.

   ]
  
  Regards,
  
  ***********************

  Business response

  02/09/2023

  I discovered Simple fast loans had reached out to me.  They agreed I wanted the 6 month term for the $1000 loan and it was changed to a 12 month term.  They offered

  to close my account with them with a $0 balance.  I agreed to these terms.  Unfortunately I read your letter and had not seen their response and offer.  I rejected the offer because I was not aware they made one.   I replied to them I accepted their offer, but I had rejected in my reply to your email.

  
  

  I apologize for any inconvenience by my haste.  Thank you so much for assisting me with this matter.  I truly felt I was being robbed.  Now I don't.  Thank you again.

  
  

  Sincerely,

  
  

  ***********************

  
  

  Customer response

  02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I discovered Simple fast loans had reached out to me.  They agreed I wanted the 6 month term for the $1000 loan and it was changed to a 12 month term.  They offered

  to close my account with them with a $0 balance.  I agreed to these terms.  Unfortunately I read your letter and had not seen their response and offer.  I rejected the offer because I was not aware they made one.   I replied to them I accepted their offer, but I had rejected in my reply to your email.

  
  

  I apologize for any inconvenience by my haste.  Thank you so much for assisting me with this matter.  I truly felt I was being robbed.  Now I don't.  Thank you again.

  
  

  Sincerely,

  
  

  ***********************

  
  
  Regards,
  
  ***********************

  Business response

  02/09/2023

  Dear ********************,
  

  Simple Fast Loans reached out to the customer via email with an offer. The customer replied to the email and indicated that she agreed to the terms of our offer. As a result, we consider the complaint resolved.
  
  Thank you for your assistance in bringing this matter to our attention.
  
  Sincerely,
  
  ***********************
  Simple Fast Loans, Inc.
  8601 **************, Suite 406
  *******, ** 30350
  Tel:  ************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩