Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mammogram on 2/27/24. Madison Radiologist read the results. The first error was that Madison Radiologist billed the incorrect portion of **** ***************** I paid $572.00 for the service on 4/5/24. The $572 bill was actually the responsibility of **** ***************** Next, Madison Radiologists sent the bill to **** around 9/26/24. However, it was not coded correctly. An add on code cannot be billed by itself. I received the case claim #******* on 9/26/24. I have called also on 10/16/24, 11/12/24, 12/30/24, and 1/28/25. The standard answer that I receive is that my claim has been escalated. There have been 2 investigations done, but because the balance on my account is zero (because I paid it) they do not care. I have been told that it has been sent to the accounts receivable and that they will send it to insurance. I have also been told that my claim has been sent to the refund department and that I should receive a check in 1-2 weeks. This was told to me on 12/30/24 by ******* who is supposed to be a supervisor. When I called on 1/28/25, ****, told it me would be another 4-6 weeks and will send it to escalation and **** ****. I checked my **** account online today (2/24/25) and no billing has been completed. Please see the attachment which shows my documentation of phone calls. I have also tried e-mailing on at least two separate occasions and a generic response is all that I receive. My request is for Madison Radiologist to correctly bill my insurance company, ****. Then **** will pay for the service to Madison Radiologist, and then I can finally receive my refund as I incorrectly paid the bill.

  Business Response

  Date: 03/06/2025

  
  Thank you for your recent letter regarding the complaint submitted to your organization by ************************************************* provides medical billing management services on behalf of Madison Radiologists. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Madison Radiologists.
  
  Our review of the patients account has resulted in these findings:
  
  Both charges have been refiled together on 3/6/25 to **** Health Plan.
  Once the billing office receives an insurance payment/adjustment and reflects an overpayment on the account a refund can be reviewed and issued.
  
  We regret for the inconvenience this has caused ***** ******. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving bills from as far back as 2022 for things I have already paid for. I have provided proof of payment three times and they STILL keep trying to collect more.I paid a bill ($76.80) in 2023 using my flex savings plan, they didn't apply the payment so it went back into my account but I wasn't notified, and now want me to pay, so it will now come out of my pocket and I can't be reimbursed.And there is another bill from August of 2023 that I never received notice of until well into 2024. AGAIN, now I can't use my flex for this one either. ($233.60)After talking to them about the last two, they told me to pay it and submit it to my insurance to see if they will pay me back...ummmm....I don't think that is legal! I have spent HOURS on the phone trying to get this worked out since 2022 and I am not sure what is happening on their end but they are trying to collect on things that my insurance company won't even look at because the books are closed!I am being billed for $413.06 and I they have lost a $185.28 payment that I have proof of paying! and $227.78 of it is what SHOULD have been submitted in 2023 but wasn't!I feel they should write these off, because their lack of accounting shouldn't be my fault!

  Business Response

  Date: 08/13/2024

  Thank you for your letter regarding the complaint submitted to your organization by *********************.  *************** LLC provides medical billing management services on behalf of Madison Radiology.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Madison Radiology.
  
  Our review of the patients account has resulted in these findings:
  
  The correct balance on the patients account is $227.78.
  If the patient has further questions, please contact ************** for additional assistance.
  
  
  We regret for the inconvenience this has caused *********************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I have been working on clearing this up for two years,and because of the errors on the side of Madison Radiologists, I now I am unable to pay this using my Flex account, so it has to come out of my pocket!  I was told by Madison Radiologist, to pay it and then submit it to my insurance as a new bill, and they may reimburse me...I do believe this is fraud!

  I feel that, because I have provided evidence several times throughout the years, and because it also appears that no one really looked into on their end, that any balance that they feel is 'owed' should be waived. The whole reason for people to have flex accounts is to pay any medical bills with that money DURING THAT YEAR!  Not to have companies send out bills years later and basically say "Oh, by the way, you need to pay this now."

  My insurance company closed out their books years ago and I feel that this total should be written off on their end!  Clearly the hours that I have spent, and the hours that my insurance company has spent,trying to clear this up and prove to them over and over that they have the money, should be worth something!

  
  And as a side note, I have spoken to three other clients of theirs that have had these same issues!  I am not sure what is happening on their end, but their lack of organization and / or unwillingness to look into issues when they are brought to their attention, should not be a burden that they pass on to me! It does make me wonder how many other people are out there that they have billed once they already have their payment(s),essentially 'double billing'.
   
  Regards,
  
  *********************

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving emergency care from ******************* on 12/18/23 in Madison I was billed by SSM health for the services provided and paid in full on 2/9/24. Since this time, I have received further billing from this company with no explanation of the charges, services provided, timeline for the bill being due, or even that they had the correct person or address on the bill. I am now dealing with a collections agency over $25 that I had no idea was a true charge because everything that was sent to me screamed fraudulent charge. I have gone back to SSM health who explained that while I am all paid up on their end, there is potential that independent physicians may file their charges elsewhere, to which there was no explanation of on the writings sent from Madison Radiologists. My credit score will now take a hit due to the corrections charges, and I still have no idea why I am paying for services multiple times, as the radiology services (X-rays+) show up on my SSM bill as paid. This sole problem is forcing me to reconsider using this hospital and any related services.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never received a bill from Madison Radiologists for services I received. If they don't send me a bill I can't pay. Contacted by doxo 3rd party ****** to pay this bill but they cant show me what I owe. Why can't they send out bills/invoices like all other businesses in the known universe? This company is the worst company I have ever seen, and the problem is it is the only one the hospitals and clinics in my area use. What is their major disfunction in acting like a respectable merchant.

  Business Response

  Date: 08/01/2023

  Madison Radiologists has no relationship with Doxo.  Our records indicate there is no balance due to Madison Radiologists at this time.  We believe this may be a scam.

  Customer Answer

  Date: 08/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son had x-rays taken on 11/08/2021 preformed by Madison Radiology.I received a bill from them for $107. I have state insurance and noticed they were billing the incorrect insurance company. This has happened MULTIPLE time with this company. I called the company and gave them my correct insurance information to bill. I did not hear anything from them again until I received a notice from a collection agency they sold the account to.

  Business Response

  Date: 05/03/2023

  Thank you for reaching out to inform us of the issues you have experienced with our outsourced billing vendor.  We would like to apologize for these issues and appreciate the opportunity to address your concerns.  We have confirmed the issue and are working to correct it.  Thank you again for bringing this to our attention. 

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They stated they are working to resolve the issue with their outsourced billing department but the damage has already been done to my credit report and they said nothing about trying to resolve that. Unless they  call the collection agency they sold the account to and make it specifically repair how they have wronged me due to their error. I will not accept anything else.

  
  Regards,
  
  *****************************

  Business Response

  Date: 05/03/2023

  I have called the consumer and explained as I HIPAA prevents me from providing details on this website.

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last June I had a medical emergency that required me to go to ***************************** in *********. There, they did some tests to figure out the problem. These were done through (or sent to) Madison Radiologists. At the time of service I had insurance, the insurance I had had been the same for the prior TWO years and not changed. I got a bill from Madison Radiologists. I noticed that not only did they have my last name incorrect (it had been changed back in early 2014) but insurance that was 2 years old. I figured this was an issue at the hospital (RAMC) and called them to find that they had all my correct information. I then called Madison Radiologist to update my insurance. I was directed to their website where I did as instructed and updated my insurance. I continued to get emails and mail saying I have a bill due, with absolutely zero attempt at billing my updated insurance. Over the course of the last many months I've been back and forth with them via phone and email. At one point I spoke with someone who manually verified my correct insurance with me & updated my last name, said they would **** current insurance. I am STILL receiving emails saying I have a bill due and NO attempt has been made by MR to **** the correct insurance. I have continued to attempt contact multiple times with zero resolve and am being threatened with collections if it isn't paid.

  Business Response

  Date: 05/03/2023

  Thank you for reaching out to inform ** of the issues you have experienced with our outsourced billing vendor.  We would like to apologize for these issues and appreciate the opportunity to address your concerns.  We have confirmed the issue has been remedied. Thank you again for bringing this to our attention. 

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter had an **ray of the hand done at ******** Hospital on 5/9/22. They used Madison Radiologists to read the **rays. They sent me a bill for $89 stating insurance denial. Quartz was called by myself and they never received a claim. I have called Madison Radiologists numerous times about the claim and have given them the insurance information each time. I even spoke with a supervisor **** and explained again that they are not billing correctly.I received another statement today and again called Quartz who had nothing. I have NEVER received a denial EOB and the insurance company paid the hospitals claim in full.

  Business Response

  Date: 02/04/2023

  Hello,

  *********** ********* and Madison Radiologists, S.C. take the experience and satisfaction of our patients very seriously. Our sincerest apologies for the inconvenience caused; a paper claim has been mailed. ***** send your contact information to ******************** so our team can contact you directly to address any follow-up questions or concerns.This inbox is active and monitored daily to ensure a timely response. Thank you. 

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a bill from a Madison Radiologist from am emergenecy surgery performed on 09/04/2021 at ***************** in *******.The first bill I received was from the collection agency not the Doctor. After investigation the bill was never submitted to the insurance company either. I reached out to the insurance company and was told the bill was now outside the billing window. The insurance company said they would speak with the **** collector and tell them what they need to do to try and get it billed. They reach out to Madison Radiologist and ************ to let them know they need to file a form with a reason as to why the bill was not billed within the billing period. Nothing was done, the ******************* is in collection and has the same amount billed to me. When I call Madison Radiologist they just say yes is see it is in dispute but that is what you owe and the reason is because the insurance information was not provided? This was an emergency surgury and it was done at a hospital. I check in the hospital with all the information provided. The Doctor was paid, the hospital was paid the Anestesiologist was paid....none of which I had to provide more information to. I do not understand how Madison Radiologist lack of proper billing becomes a patients problem. They also changed billing partners in this time frame so I am guessing this may have been some of the issue. I am willing to pay my portion that would have been billed to me after insurance paid it, not the full amount. I also want this removed from my credit report, and a full letter explaining why this happened the way it did and can only wonder how many others have been affected. If resolution is not reached I will pursue legal actions and ask for all attourney and court costs involved, missed time from work and any other related costs.

  Business Response

  Date: 08/15/2022

  *********** ********* and Madison Radiologists take the experience and satisfaction of our patients very seriously. We have reached out to the patient directly.  If there are further concerns, please send your contact information to ******************** so our team can review your account and contact you to address your concern.This inbox is active and monitored daily to ensure a timely response to our patients.

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Madison Radiologists provided me services on 4/7/22 at *********************** and then additional services on 4/18/22. I received no billing statement for service date 4/7/22. I later received a billing statement for service date 4/18/22 with a statement date of 5/30/22. When I logged into their mydocbill.com/MR billing page on 7/1/22, I found that my 4/7/22 date of service was sent to collections. I receive no phone call or any statements about this initial balance. When I called their billing department on 7/1/22 (outsourced to *****) I was advised it had recently been sent to collections. Since it had not left their office, I could pay the balance in full and it that invoice would be pulled from collections. I paid $147.68 on 7/1. On July 22nd, I received a collections letter from ************ for the $87.20 balance that I paid in full on 7/1. On 7/26/22 I found a contact and left a message. Contact called me on 7/27 explaining there was a huge issue with their billing vendor ***** and they had accidentally sent a bunch of individuals to collections. I sent her an abbreviated outline of events and was assured someone from ***** would contact me shortly. 7/28 no phone call from ***** and an email to contact 7/29 no call from ***** and an email to contact 7/30 8a response from contact- ***** may have had the wrong contact details and my details were resent again to ***** and should hear from them shortly 7/30 10:41 email to contact- no contact from ***** 7/30 10:12p email to contact- no contact from ***** 8/1 no contact from either party 8/2 no contact from either party

  Business Response

  Date: 08/12/2022

  Thank you for informing us of the issue you recently experienced with our billing vendor. We are aware of this reversible issue and have been working diligently to remedy all impacted accounts.  Our patient experience is our highest priority. We truly regret any inconvenience this may have caused and encourage anyone impacted to contact our ************ team by phone at ************.ll us why here...

  Customer Answer

  Date: 08/15/2022

  While I don't like yheir generic response,I've been in contact with SSM and *****. THEY'RE supposed to be sending me a letter confirming the collections has been either drawn. To date, I am still waiting for the letter.[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/22, I received a collection notice from ************, a debt collector for radiology services received at ********* Hospital back in February 2022. I never received one statement, letter or **** from Madison Radiology. I do not dispute the **** as I do owe the funds. However, I have a flex account and can pay immediately but was never given the chance. Instead, they sent my account right to collections. I have never been in collections my entire life! And, this had better not count against my credit. I have called Madison Radiologist numerous times. First, they told me to pay the **** (************) to which I did immediately. Now, my flex holder wants a "paid" **** from the Madison Radiologist. So, I called them again. They said it still shows a balance. I explained I paid and that is not my fault it is showing a balance. And, I tried calling ************ but was on hold for a long period of time. I don't have time to wait for them. So, Madison Radiologist now says it could take from 4-8 weeks before ************ sends them the funds to pay. This is ridiculous, and totally not how business should be done! I am very angry with this situation. It is their mistake so they need to fix it NOW! They need to get the money I paid to ************ and show I don't owe a balance anymore!!

  Business Response

  Date: 08/09/2022

  Thank you for informing us of the issue you recently experienced with our billing vendor. We are aware of this reversible issue and have been working diligently to remedy all impacted accounts.  Our patient experience is our highest priority. We truly regret any inconvenience this may have caused and encourage anyone impacted to contact our ************ team by phone at ************.

  Customer Answer

  Date: 08/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************