Reviews

Review Details

• Review fromFran K

  Date: 04/15/2024

  1 star
  I ordererd shoe online. Paid with PayPal. They were too small. Tried to return and was told no returns on sale priced shoes. I wrote back that I never saw that when I checked out. After 2 emails to the company, I was told that this was written under the PayPal link which I didnt see, as I clicked on pay pal without going farther down the page. They also told me that their return policy states no returns on sale items. It is the norm to be able to return shoes that are unworn. I believe they need to make this clear when browsing the shoes, not after you have already clicked on your payment

• Review fromMelissa B

  Date: 07/16/2022

  1 star

  Melissa B

  Date: 07/16/2022

  Insufferable is the word that kept coming to mind as I did my best to be polite and cheerful, as the clerk was terribly rude and condescending to me. Unfortunately, I now have a store credit, so I'll have to go back; although I have been going there for 14 years, and buying shoes that are way above my budget, tonight was the straw that broke the camel's back. There are some friendly clerks there, and they have comfortable though very pricey shoes. But wow, they should train their clerks to be less snooty and more helpful: they might double their business!

  Morgan's Shoes, Inc.

  Date: 07/18/2022

  Good Morning *******, We are sorry for the experience you had when in the store. Upon looking at your order history, it looks like the shoes you returned were a special order item, which we do not carry in store.These items are typically not returnable, or are returnable with a restocking fee which covers our costs to have the shoes freighted in as well as the shipping to ship the item back. This charge will come from our pocket, not the shoe company. It looks like you were past the timeline of our return policy as well, so we made an exception taking the return to give you store credit. We are sorry that this policy wasnt made clear to you when the shoes were ordered. All of our employees know our return policy and do their best to explain it in an understanding way. We price shoes as the companies require us to, and so we can keep our doors open and pay our employees. We strive to keep customers and provide an above average shopping experience, but we do also have to do our best to profit so we can stay open to serve the ****************** As a small business, that seems to be harder than ever now. Im sorry for the experience you had with us, and hopefully we can improve from this situation. We are hoping you can understand our perspective also.***************************** Shoes