Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This collection agency is committing fraud. They are falsely reporting a collection account on my credit report. I have repeatedly contacted them to show that the **** in question has been paid in full. There was a mixup of information from when I received services at the hospital. I was working with the hospital to get the bills resolved. I have paid the **** in full with the hospital. I have showed Americollect on multiple occasions that the **** was paid but they have ignored and proceeded with Collection activity. I have sent copies of the **** I received from the hospital, their notice they sent me and the paid-in-full receipts. All the correspondence have the same account information. The $366 should have never been reported on my credit report but this company keeps fraudulently reporting that I owe a balance in collections and still contacts me for payment. This company needs to delete the collection information off my credit report and stop harassing me for payment when it shows I have paid this balance in full with the hospital.
Business response
01/27/2022
Please see attached.Customer response
01/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appearThe collection agency still did not address the removal of the account from my credit report. As they can see in the attachments I provided, I was still receiving correspondence directly from the hospital. The last correspondence I received from the hospital was dated 12/15/2021, that is why all payments were made to the hospital. I made one payment on December 15, 2021 and January 6, 2022. The collect agency needs to remove the negative information from my credit report.
Regards,
*************************Business response
02/09/2022
Please see attached.Customer response
02/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
01/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Americollect has put two collections on twicethey filled the same **** twice once on November 5 and November 17Business response
01/17/2022
Please see attached.Initial Complaint
01/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been working with Foundations Radiology to file a claim for services with my insurance company. They refused. I have asked over and over that they file the claim as they have all the information and appropriate codes. They refused. They did send a ****, but it contained no codes to file a claim with my insurance. Foundations chose to turn this account over to Americollect. Since then, I have paid Foundations, actually I have paid twice, in error, and sent proof of these payments to Americollect. Americollect has chosen to place this account on my credit report with Equifax. I have disputed the claim several times, and it was removed from Experian and Transunion, however, it is still on Equifax. I have sent proof of payment at least 8 times, their response has been yet another **** for the account. They refuse to remove the account.Business response
01/12/2022
Please see attached.Initial Complaint
12/02/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
My personal information was included in the recent cyberattack on the two telecommunication companies involved in selling information. I did not owe any amount to this company but still, they have continuously reporting erroneous information to my credit report. Please help me so that this account will be deleted already. Secondly, Section 807 of FDCPA (15 USC ****e) was also violated, in the sense that they were using deceptive and misleading representations for collecting the debt.Business response
12/08/2021
Please see attached.Initial Complaint
11/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a colonoscopy provided by *************** at the Waterford surgical center on December 17th 2020 my insurance company covers all of it every bit of it but $10 all of a sudden I see a derogatory report on my credit report for $99 and a company coming at me I didn't even know what for they couldn't tell me what it was for it was a miracle act I guess it was for the anesthesiologist for that procedure I was never even informed I was never sent a **** all I was was called by a collections agency and then it was thrown on my credit report I am disabled I'm on disability ***************** ****** they cover that I'm not sure why they did this to me and I'm looking for a complete removal for my credit report in a zero balance they never would even explain to me who it came from or where it came from I had to research it and dig and beyond belief just to find out what it was please help meBusiness response
12/07/2021
Please see attached.Initial Complaint
11/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 11/01/21 I contacted this company regarding a message I recieved demanding a full payment of debt I owed for a medical procedure. ******* informed me that I had until Dec 3 to pay at least half of the bill, and if I did not, that this would go on my credit report. It's been three days, and my FICO score is plummeting, making it harder for me to take out a loan to pay them, or anyone, regarding this debt, and so that means ******* lied. The truth was that it was already on my credit report when she spoke with me, and she did not inform of the actions they had already taken against me. Furthermore, I requested to be contacted by email, as that was the best way to reach me in a timely fashion, and have clear communication, but was sent an email with no email to address or communicate with a representative. Just a one sided email with a bunch of technical information that does not apply to me. Very underhanded business tactics.Business response
11/12/2021
Thank you for bringing the concerns regarding complaint #******** by ********* ****** to my
attention. Under the Fair Debt Collection Practices Act (FDCPA), information regarding a debt
may not be disclosed to any third parties without the prior consent of the consumer given
directly to the debt collection agency. [1] However, Americollect, Inc. may disclose information
regarding the underlying debt to respond to complaint allegations. [2] This communication is
not made with a view toward collecting the debt. This communication serves as Americollect,
Inc.’s timely response to ********* ******’s concerns.
Americollect had four accounts listed in our office, for ********* ******, which were paid in full,
by ********* ******, on 11.08.2021. No record of the accounts was reported with the three
major credit bureaus (Equifax, TransUnion, and Experian). If ********* ******’s credit report is
reflecting accounts from Americollect, please provide our office with a copy of the report so we
can investigate, further.
As is evident by our rapid and thorough response to your office, and subsequently, *********
******, Americollect takes complaints very seriously. We also take great pride in treating
consumers with the respect and professionalism they deserve. If ********* ****** has any
further questions, please contact our office between the central time hours of 7am to 9pm
Monday – Friday or between the central time hours of 8am to 5pm, Saturdays.
This is a communication from a debt collector
This communication is made for the limited purpose of responding to a dispute and is NOT an attempt to collect a debt.
Thank you again for bringing this to our attention and allowing me to respond.Initial Complaint
11/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a complaint about Americollect Inc. Americollect has continued to report an unverified or validated account on my credit report. On 9/20/2021 and 10/18/2021 letters were sent asking for validation of account reported by them and they have refused. I have never done business with this company nor given and consent of any kind to them. The company has refused to acknowledge a contract or business relationship in place by me with them or anything of the likes. This account warrants removal as it is unfairly reported and the company’s refusal to correct the situation has continued to hurt my file.Business response
11/12/2021
Thank you for bringing the concerns regarding complaint #******** by ****** ******** to
my attention. Under the Fair Debt Collection Practices Act (FDCPA), information regarding a
debt may not be disclosed to any third parties without the prior consent of the consumer given
directly to the debt collection agency. [1] However, Americollect, Inc. may disclose information
regarding the underlying debt to respond to complaint allegations. [2] This communication is
not made with a view toward collecting the debt. This communication serves as Americollect,
Inc.’s timely response to ****** ********’s concerns.
Americollect has four accounts listed in our office, for ****** ********. We have obtained the
itemized statements and will mail them. They will arrive in an unmarked envelope with ** *** **** ********** ** ***** as the return mailing address. Please allow 5-10 business days to
receive them.
As is evident by our rapid and thorough response to your office, and subsequently, ******
********, Americollect takes complaints very seriously. We also take great pride in treating
consumers with the respect and professionalism they deserve. If ****** ******** has any
further questions, please contact our office between the central time hours of 7am to 9pm
Monday – Friday or between the central time hours of 8am to 5pm, Saturdays.
This is a communication from a debt collector
This communication is made for the limited purpose of responding to a dispute and is NOT an attempt to collect a debt.
Thank you again for bringing this to our attention and allowing me to respond.Initial Complaint
11/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
To whom this may concern, Americollect placed a collection on my credit report. Ive sent them a debt validation letter on 7/12/21, asking them to provide me with information explaining what legal obligation I owe them, and for what services did they provide. They have since ,only sent me an itemized statement , and neglected to provide me with the information that Ive ask for. I am not liable for this debt for Georgia Emergency Associates and I do not have a contract with Americollect. I demand that this collection be deleted and removed from my credit report.Business response
11/12/2021
Thank you for bringing the concerns regarding complaint #******** ***** ********* to my attention.
Under the Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed
to any third parties without the prior consent of the consumer given directly to the debt collection
agency. [1] However, Americollect, Inc. may disclose information regarding the underlying debt to
respond to complaint allegations. [2] This communication is not made with a view toward collecting the
debt. This communication serves as Americollect, Inc.’s timely response to ***** *********’s concerns.
Americollect has one account listed in our office for ***** *********. We previously sent an itemized
statement, on 08.16.2021, in response to the request received directly to Americollect. It would have
arrived in an unmarked envelope with ** *** **** ********** ** ***** as the return mailing address.
We will resend the itemized statement.
Americollect has requested that the three major credit bureaus (******** *********** *** ********)
update their records to reflect the dispute
As is evident by our rapid and thorough response to your office, and subsequently, ***** *********,
Americollect takes complaints very seriously. We also take great pride in treating consumers with the
respect and professionalism they deserve. If ***** ********* has any further questions, please contact
our office between the central time hours of 7am to 9pm Monday – Friday or between the central time
hours of 8am to 5pm, Saturdays.
This is a communication from a debt collector
This communication is made for the limited purpose of responding to a dispute and is NOT an attempt to collect a debt.
Thank you again for bringing this to our attention and allowing me to respond.Initial Complaint
10/22/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
On 7/1/2021 I was informed by Americollect that they would be deleting a collections in my name as it is not mine. Its been more than 30 days I am tired of their stall tactics this is a violation of the ***** PLEASE ASSIST WITH REMOVING THIS DEREGATORY **** IMMEDIATELYBusiness response
11/02/2021
Please see attached.Initial Complaint
10/18/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I previously disputed these debts with AMERICOLLECT *** on August 5, 2021, and September 9, 2021, to no avail. AMERICOLLECT *** is continuing to collect the above-listed alleged debts. Please be further advised, I continue to dispute the validity of the alleged debts in their entirety. Further I have requested verification of the alleged debts, including, the names and addresses of the original creditors, along with a copy of a signed contracts with the creditors, which I have not received. They are illegally attempting to collect these alleged debts, which have been disputed.Business response
10/28/2021
Please see attached.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
125 total complaints in the last 3 years.
56 complaints closed in the last 12 months.