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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi AMERICOLLECITON **** This is HIPPA violations and i never had relationship with your company. I am filing a formal complaint regarding a violation of my consumer rights under various sections of the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).According to 15 U.S.C. 602(a), I am entitled to privacy, and 15 U.S.C. 604(a)(2) specifies that a consumer reporting agency cannot furnish an account without my written instructions. I demand that all methods of communication and collections on this account cease immediately. I request the immediate deletion of this account from my credit report as I do not recognize this account, have no knowledge of it, and have no prior contractual obligations with the company in question.You have violated my rights under the following sections of the FDCPA:1. 1692d: By engaging in conduct that harassed, oppressed, and abused me in connection with the collection of an alleged debt, including sending a collection letter containing veiled and empty threats of legal action.2. 1692e: By using false, deceptive, or misleading representations in connection with the collection of a debt, including the following: * 1692e(2)(A): False representation of the character, amount, or legal status of the debt in the collection letter. * 1692e(5): Threatening to take legal action that cannot legally be taken or is not intended to be taken.3. 1692g(b): By engaging in collection activities that overshadowed or were inconsistent with the disclosure of my right to dispute the debt, as stated in the collection letter.4. 1692f: By using unfair or unconscionable means to collect or attempt to collect the debt, as alleged in the misconduct detailed herein.I demand the immediate deletion of this account from all credit reporting agencies. Your actions have significantly impacted my credit report and overall financial wellbeing, and I expect prompt rectification of this issue.
Business response
06/27/2024
Please see attachedInitial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently reviewed my credit profile and found that It is several accounts reporting incorrectly. AMERICOLLECT *** placed this debt on my file which is not mine nor balance is correct. Please review, verify, and delete these accounts. I am not liable for this debt which I was not provided a contract nor reasonable evidence of owning this debt. I have requested the furnisher to send a copy of the original agreement and am still awaiting on a response. Please remove this account.Business response
06/20/2024
Please see attachedInitial Complaint
06/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this **** with charter communications, I do not have contract with AMERICOLLECT, they did not provide me with the original contract as i requested.Business response
06/25/2024
Please see attachedInitial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not exactly sure of the dates but this collection agency has posted a collection for a medical bill for $2273 from sometime around 2013 or **************************************************** *************, **. At that time and for the past 18 years I have had health insurance with BCBS thru my work so this imaging bill should have been sent by the hospital billing for payment but was not. 3 or so years later this collection business put this bill on my credit report & I have been trying unsuccessfully to get it removed thru the credit service I use but nothing works. I called my health insurance & this hospital only had a certain amount of time to send in a bill for payment so after that many years they would not cover it after this much time. I will not & should not have to pay for something that would have been covered had it been turned in for payment in a timely fashion. I want this removed immediately from my credit report. Thank you.Business response
06/25/2024
Please see attachedCustomer response
06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
06/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am not liable for this debt with Oklahoma emergency physicians I do not have a contract with Americollect **** They did not provide me with the original contract as I requested.Customer response
06/19/2024
This is a photo of the oirginal letter i sent out on 4/30/2024 , followed by a receipt of another letter that was sent on May 6th 2024Business response
06/20/2024
Please see attachedCustomer response
06/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company have violated by rights with this alleged item, I am not liable for this item, I have no knowledge of this item. please provide me proof of the item, a contract with my signature, the original account payment history, proof of assignment and how the was validated and inserted on my credit report. if you fail to provide me with this information, you will pay $1000 fee or remove this from my credit report and closed right away. Im not liable at all or this debt.Business response
06/13/2024
Please see attachedInitial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Americollect has been repetitively calling (about once a day) for a couple years. Their calls always come from different locations. The recording always states that I owe a debt, which I don't.Business response
05/24/2024
Please see attachedInitial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Dear Better Business Bureau,I am writing to file a formal complaint against AmeriCollect **** for their persistent and unlawful harassment in attempting to collect a medical debt that is unverified, inaccurate, and not mine. Their actions constitute serious violations of consumer rights under various statutes, including the Fair Debt Collection Practices Act (*****) and the **************** Portability and Accountability Act (HIPAA). Despite numerous attempts to communicate with AmeriCollect **** and provide evidence that the medical debt they are attempting to collect is not mine, they continue to harass me by calling me, leaving threatening messages, and sending debt collection letters. Moreover, the debt in question is related to medical expenses, which are subject to additional protections under HIPAA. By attempting to collect this debt without proper verification and validation, AmeriCollect **** may have also violated HIPAA regulations by disclosing sensitive medical information without proper authorization. The relentless harassment and pursuit of this inaccurate and unverified debt has caused me a huge inconvenience, significant physical and mental distress and a decline in my mental health. I am deeply concerned about the disregard for consumer rights and privacy demonstrated by AmeriCollect **** Therefore, I request that the Better Business Bureau investigate this matter thoroughly and take appropriate action against AmeriCollect **** to ensure they cease all collection efforts related to this debt, rectify their violations of the ***** and HIPAA, and provide me with restitution for the harassment and emotional distress they have caused. Enclosed are copies of relevant documentation, including debt collection letters, communication records, and any other evidence pertinent to this complaint. Thank you for your prompt attention to this matter.Sincerely,***************************Business response
05/24/2024
Please see attachedCustomer response
05/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
05/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I was illegally called on 5/6/2024 at 7:39 am cst for a collection call. The law states that the legal time is 8:00am cst to 9:00pm cst. This is now becoming borderline harassment and looking for cease of communication or fines given to them for breaking the law for calling me within no contact times.Business response
05/14/2024
Please see attachedInitial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am on disability and have ******** and ******** so no out of pocket expenses or copay. Im being told by American collect that I owe for X-rays done a year ago but Ive been covered way back beyond their date of treatmentBusiness response
04/26/2024
Please see attached
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Get a QuoteCustomer Complaints Summary
125 total complaints in the last 3 years.
56 complaints closed in the last 12 months.