Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a massage pad and it stop working 30 days after the purchase, I also contact the company several time about the issue and got the run around,then the company closed and would not take the defective product back,they want the money but giving out defect products,i asked for a refund 30 days after then they continue to give me the run around

  Business Response

  Date: 09/06/2024

  Thank you for contacting Figi's Gallery. We have reviewed your complaint. Our business closed its doors on 6/26/24 as noted on the website when this order was placed. Nor do we have any record of contact from you about an issue with your item during the 60 days return policy. I do apologize for the inconvenience this may have caused; however, with the company no longer active and this order past the return policy there is nothing more we can do for you at this time. Thank you, Figi's Gallery **************

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, 2024 , I tried to make a payment online to my Figis Gallery account and was told the site couldnt accept my debit card. I now have a double payment .On April 1, I tried again to make my payment and got the same error message. I called customer service and even they couldnt help. I cannot have this payment get any larger. I am 61 years old and on SSI. I am angry and frustrated. Either this gets fixed or they can erase my extra payments because I am not paying for their mistake.

  Business Response

  Date: 04/02/2024

  Hello *******,

  I reviewed your account and I see that you were able to make a payment today. 

  Please let us know if there was anything else we can help you with. 

  Thank you,

  The **************** Supervisor

• Initial Complaint

  Date:01/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting data deletion due to a security concern through backend Also, try searching by my former name: *********************** with mailing *************** No acceptance of future orders with my name and these zip codes to watch out for: *****, *****, and ************************************************ E-mail address to lookup: ******************

  Business Response

  Date: 01/29/2024

  Thank you for contacting us. 

  Unfortunately due to security reasons we are unable to make any account changes because this is a public platform. If you would like to make changes to your account please call out **************** line and one of our Representatives would be happy to help you!

  Thank you,

  The **************** Supervisor

• Initial Complaint

  Date:10/26/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello My Name is ************************* I am writing on the behalf of ****** dollars that was taking out of my checking account. this charge was a Fraudent charge and I want it returned back to my account or sent to my mailing address. My bank had tried to contact these people about issuing back the money, Figis simply denied the credit... due to an account thats overdue and non paid... I am not paying them....

  Business Response

  Date: 10/31/2023

  We have reviewed your complaint regarding a payment on your credit account. Due to this being a public website we ask that for your security you call our **************** at **************, and ask to speak with our Credit Department. 

  Thank you,

  Figi's Gallery

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

   I DONT CARE if this a public website.... I WANT MY MONEY BACK...  FIGIS TOOK MY MONEY WITHOUT AUTHORIZATION. they had no right to do so.

  I will continue to pursue this issue.  Unless Figis pays me back all of ****** dollars back.. I am seeking Legal Aid for this matter.
  [Please type your response here.]
  
  Regards,
  
  *************************

  Business Response

  Date: 11/07/2023

  We must obtain additional information from you to assist you with this matter. Due to this being a public website, we ask that for your security you call **************** at **************. We will be unable to assist you further without you calling our **************** Department.

  Thank you,

  Figi's Gallery

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
    ALL  I WANT IS MY ****** DOLLARS BACK... iM DESIRING A SETTLEMENT OF ******... IF I DONT GET PAID THIS MONEY BACK I WILL TELL EVERYONE HOW EVIL FIGIS IS AND HOW THEY DO BUSINESS...THEY ARE NOT GOING TO GET AWAY WITH ******... FUTHERMORE I DESIRE NO FURTHER CONTACT WITH THEM... REPEATING I WANT MY ****** OR THEY WILL NEVER GET ANY MONEY FROM ME!!!!
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 1st I attempted to pay amount due and ****** system booted it out. Sep 1st I attempted to make a double payment on their automated online system and it rejected it, telling me to use the automatic pay by phone. I tried that. It got rejected again by ******. My bank did not reject it. ****** messed up. Then the auto system told me to call their help desk. I did that only to get a foreigner demanding my social security number, credit card number and debit card number or else. I hung up. I sent them an email asking them to mail me a final bill and requesting they not attempt to charge a late fee due to it being their mess up. The final bill should be for $812 . Instead I get a letter demanding $98 including $30 in late fees.

  Business Response

  Date: 09/28/2023

  We have reviewed your complaint regarding issues making a payment on you account. If you are experiencing issues making a payment with the automated system, it is best to call **************** to make a payment over the phone or mail in the payment. In regards to late fees and closing your account, please call **************** at ************** and ask to speak to the Credit Department. 

  Thank you,

  Figi's Gallery Customer Care

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  They have rejected every payment online, why would I risk mailing a payment to have them reject it or lose it. I did call them. They played games. It seems they deliberately refused my payment attempts just to charge me late fees. I certainly did not have this problem the last time I bought from them. At this point I consider the account in dispute and my next complaint is to the Federal Trade Commission. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/06/2023

  We are unable to assist you unless you call **************** at ************** and speak with our Credit Department. 

  Thank you,

  Figi's Gallery Customer Care

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I already tried calling multiple times I've gotten a computer except for one time a real person answered who acted like they could not speak good English. Why do you think I took it to the Better Business Bureau? If my calls are rejected, sent to a loop of unhelpful computer automation or sent to a foreign call center, it does me no good. I really wish this company would quit acting like they have done nothing wrong. They rejected my payments, then charged me late fees, then refused to talk with me over the phone. This is still unresolved.
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/10/2023

  We are unable to assist you unless you call **************** at ************** and speak with our ****************** We will not be communicating further on this complaint.

  Thank you,

  Figi's Gallery Customer Care

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am untrusting of this business now. I tried to make payments and as shown in the screenshots payment failed. I also had a voice-mail saying the account was past due and to pay at ***** scalrie. Com which sounds like Figis Gallery. Unfortunately, I don't have access to the voice-mail for some reason. I changed my phone number but saved the voicemail but am at a loss as to why I can't access it. When I call the number for figis gallery the automated system runs my current phone number states my name clearly and says I have a zero balance and no payment is due. The pictures show 2 different account numbers but I only have 1 account. I am fearful of paying over the phone since the automated system states my name and says no payment due and there are 2 account numbers.

  Business Response

  Date: 09/19/2023

  We have reviewed your complaint regarding the issues you are experiencing when attempting to make a payment. Please contact our ************************ at ************** as we will need to verify some information to assist you further.

  Thanks,

  Figi's Gallery Customer Care

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Ilease type your response here.]
  I do not trust this business. Despite not having access to the voicemail that was left with a different company name, I'm confident that tracfone wireless can provide it since they were my Carrier at the time.  And it's not just about failed payment attempt.  It's also about my bills showing 2 different account numbers. Why should I trust you when your accounting department is incompetent at best, fraudulent at worst?

  
  Regards,
  
  *************************

  Business Response

  Date: 09/22/2023

  We have reviewed your rejection to our response regarding the issues you are experiencing when making payments. It is possible the phone number you are calling the automated system from does not match the phone number on your account which can cause issues. As far as two different account numbers on you invoices, this could be due to an account transfer in the past. We would need to verify additional information to look into this and determine if that is the case. Please call our ************************ at ************** so we can verify the additional information needed and assist you with the concerns about your account number and with making a payment. 

  Thanks,

  Figi's Gallery Customer Care

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here]
  I am autistic and have a difficult time articulating. I am not going to accept any response from your company after multiple discrepancies and possibly fraud by your company that I naively trusted.  I honor my word.  I honor my debts.  But won't be taken advantage of.  I will only CONSIDER settling my debt through The Better Business Bureau. 
  Regards,
  
  *************************

  Business Response

  Date: 10/02/2023

  We are unable to assist you further unless you call our **************** at **************. We expect you to pay according to the credit terms of your account. We will not be communicating further on this complaint. 

  Thanks,

  Figi's Gallery Customer Care

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business about complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I already stated that I do not trust your customer service phone number or system.  I will only communicate with you through The BBB. I am willing to resolve this issue but only through the BBB.  However, I am beginning to think my distrust is fully justified since no real effort has been made on your part 
  Regards,

  
  
  *************************

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving a billing invoice from a magazine company called "Figi's Gallery" in May of 2022. I don't remember the original amount. I believe it was approximately $100 for some type of jewelry. I told them I didn't order it and to correct their records. It is always several months between phone calls from them. That is why I could not resolve this within one year. So through all the phone calls, etc. I did everything they wanted me to do. This included them sending me a "fraud packet" to fill out and send back to them. In the meantime, I am sure they are attacking my credit report like crazy. They just recently told me that the *********** found that it was NOT a fraudulent claim. I told them that was impossible and I would not accept their answer because I DID NOT ORDER ANY JEWELRY ONLINE. I am telling them this. ME. I DID NOT ORDER. I don't order jewelry online.The last straw and why I want you to make them credit my account to zero, correct my credit and stop contacting me is this last phone call, the girls were really rude to me. I kept asking for another supervisor and another and they would leave me on hold forever and be really rude to me. I just want this to go away. They are trying to say that I actually filled out a piece of paper order form of some type. I don't order from magazine order forms. Now the bill is up to over $170. I can not and will not pay this. I did not order it. I did not receive it. (the post office even proved that). Please help me make this go away. They were very unprofessional. They told me over 4 or 5 different phone calls that they would take care of this matter and to not worry. I would not be getting any more calls. They would take it off my account and make it go away. Then I got this last phone call harrassing me again.Please help me, thank you.************************ *************************************************************************** Home: ************

  Business Response

  Date: 08/29/2023

  We have reviewed your complaint regarding the order with Figi's Gallery. The order in question was a mail order and information has been sent to you via mail on two separate occasions. We are unable to assist you any further, but if you require additional information please contact Figi's Gallery Customer Care.

  Thank you,

  ******************** Customer Care

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact Figisgallery on several occasions concerning a claim form for an item that was sent back. I have contacted Figisgallery on several occasions asking to speak to the internal credit department have asked for my account information and I then get told that my information doesnt match up after I have had an hour long conversation about the account. I am asking for someone in the internal credit department to reach out to me by a phone call or email.

  Business Response

  Date: 07/06/2023

  Hello ******,

  Due to this being a public website we ask that for your security you call our **************** line, and ask for a Supervisor. 

  Thank you,

  The **************** Supervisor

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   I have called customer service several times and asked to speak with someone in the internal credit department, I have asked for someone to call me or even for an email address, still I am not able to speak to anyone concerning the matter. I would like to speak to someone in the appropriate department.

  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with them, at first it was great, we sent a check with three coupons to pay off three orders. They refused to do so and paid off one order and put ***** on an order we sent back at our expense. The ***** company owns Gigi *********************** I called them since **** refused to let me contact corporate. I asked to speak to a figi corporate person at ***** companies. The lady at Masons was nice, let me quote this, " Yes, they are in the back room, she transferred me to the figi customer rep line who thought I was a child by the way I was talk to. Got every thing messed up saying our fault yet never fixed any thing. This company is charging me ***** for shipping when I paid the postage and have a receipt for the ***** and chump change it cost me. It is stupid to charge a customer when they send something back that was false advertisement on the product in the first place. I owe them ***** on one thing in July which we will pay in full and be done with this rip off company and the ******* company is no better for allowing this to happen or are they part of the rip off of customers too?

  Business Response

  Date: 05/24/2023

  Hello *****,

  
  Unfortunately, when we receive a payment there is not a way for us to separate it in that way. We would need 3 separate payments for your 3 orders you were trying to pay on. You did receive a late fee on the order that did not receive the payment originally, and since then we have refunded the late fee. At this time, you only owe on 2 orders.

  
  Thank you,
  The ************* Supervisor

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items from this company and I returned both items and paid for the cost of the return. I was billed for shipping costs of $39.99. I called the company last year and inferences to the two items were returned. I was informed that I would not be charged for the shipping cost. Because I returned both items and paid my own shipping cost. I have tried to connect with the billing department to have this issue address. It has been one year now. The company has sent me a bill for $39.99. I'm not able to get anyone to assist with these issues. I have just been transferred from one department to another and no one has been able to assist. I'm always told it's the billing department and there is no live agent to speak with. Just a recording stating do you want to pay your bill.

  Business Response

  Date: 05/17/2023

  Hello ******,

  I would like to apologize the attachments you have included are hard to read and I was unable to get information off of them. I also was unable to pull up your account information with the information provided.  I understand you have had a stressful time with calling into our **************** but for your safety reasons I would highly suggest calling and asking for a Supervisor right away instead of including more information in the complaint. 

  Thank you,

  The **************** Supervisor

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I have tried to contact a supervisor on several occasions. With no success. Please have a supervisor contact me at ************. I called your company on yesterday and was informed that no supervisor is available. Or you may please send a written notice, to my address located in the complaint.
  
  Regards,
  
  ***********************