Complaints

This profile includes complaints for Marshfield Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Marshfield Clinic

  1000 N. Oak Avenue Marshfield, WI 54449-5779

• 

  Marshfield Clinic

  600 Woodside Dr Cornell, WI 54732-8003

• 

  Marshfield Clinic

  1200 State Road 48 Cumberland, WI 54829-9406

• 

  Marshfield Clinic

  2655 County Highway I Chippewa Fls, WI 54729-1423

• 

  Marshfield Clinic

  112 Independence Dr Elk Mound, WI 54739-4187

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they say they'll forward your concerns to the *************************** it just sounds good but don't expect anything to actually be done as it's been 9 days and I still haven't heard from anyone.

  Business Response

  Date: 03/10/2025

  Thank you for the opportunity to review this concern for our patient.  A member of the management team spoke with the patient on 3/7/25 to discuss the service issue.  Marshfield Clinic Health System will be taking steps to address the patients concerns directly with the patient.

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Internal ******************* called me on 3/7/25 asking if everything was taken care of in regards to the Gastroenterology referral. I stated that according to their response in the portal that they would send the referral to their referral department and they would then send it to ************* who would be contacting me. So as for me seeing a GI doctor for the precancerous cells diagnosis from January 26, 2025 the answer is no.  The lady from Internal Medicine stated that she felt someone dropped the ball and was going to investigate it further and get back to me. After the letter with the pathology results no one reached out to me at all. Actually Dr. ******* stated everything was fine. Which I feel if I didn't reach out to ****** February 19, 2025 I still would be waiting for them. 
  
  Regards,
  
  **** ******

  Business Response

  Date: 03/17/2025

  We appreciate the opportunity to review this patients unsatisfactory response letter.  However, patient was advised our Administration staff is still working to assist with her concerns.  We will not be responding via letter to the patient again while this is ongoing.

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I

   

  I did receive a message from Marshfield clinic stating "they dropped the ball."  However, as Marshfield clinic has stated they are still working on this issue so I will wait for their resolution. 

   

   

   
  
  Regards,
  
  **** ******

  Business Response

  Date: 03/26/2025

  Thank you for reaching out regarding the concerns raised by ****.  We appreciate the opportunity to address and continuously improve our patient experience.
  Our Patient Experience team has been actively working with **** and has resolved the original complaint. We recognize that they have continued to provide additional feedback, and we are committed to reviewing these concerns at multiple levels to ensure a comprehensive evaluation.

  We value patient input as an essential part of our commitment to quality care.  We remain committed to listening to our patients input and continuously improving our processes. As this is an ongoing review, we will consider this complaint closed.

  
  

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Carly with Marshfield Clinic *************************** has not spoken to me since the first part of March. At which time I was told that I am no longer allowed to send any messages in the Patient Portal or speak to anyone in Internal Medicine about this issue. If they are saying this is an ongoing review/process I would like to know what that is. During the phone call with *****, I felt like I was being blamed for what happened but, to keep advocating for myself. With as much as I went through with this, I don't think I will be advocating for myself anymore as I will just get blamed for things again. 
  
  Regards,
  
  **** ******

  Business Response

  Date: 04/04/2025

  The most recent communication with the patient, we believe are in good faith and clear efforts have been made to clarify the confusion the patient is experiencing. We also believe that she has been given the opportunity to have continued care if she desires.  We have been in regular contact with the patient regarding medical results and have supported her in coordinating and receiving needed medical care.  From our perspective all efforts have been exhausted to provide an opportunity for this patient to have needed care provided and to have her concern resolved.  At this time, we do consider this matter resolved.

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As Marshfield Clinic stated in their previous letter 3/26/25 that this is an ongoing process, I would like to know what some of the details to prevent things like this from happening again and in the future. Also my PCP stated on 3/28/25  that she wanted them to contact me and schedule an appointment. I have brought this to their attention on a couple occasions and I was told they don't know what she wants the appointment for. So as of 4/4/25 (7 days) I am still waiting for them to call and schedule the appointment. It is now the weekend so it will be at least a few more days. I did receive a phone call after spending almost a hour at the **************************** desk trying to resolve the issue. I hope things will continue to improve. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marshfield clinic health systems switched their billing out of WI to a company in *******. They send bills 2 days before they are due. I have talked to numerous people about this issue and basically am told too bad. I have asked them to switch the payment date to the 15th of the month and they refuse to do that. I have been told by their representatives to pay it by credit card so it isn't late. I told them that wasn't happening. So they have started turning the bills over to a collection agency which they will find out my payment to them will be reduced because I should not have to be paying another company because of their laziness and their unwillingness to work with me on issues that are mainly on their end not mine. I only have all of these medical bills because of a lazy Doctor *** should have diagnosed my cancer 8 years ago. I am lucky to be alive because they are lazy.

  Business Response

  Date: 02/21/2025

  Thank you for the opportunity to review this concern.  We have responded to this patient via letter yesterday.

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached a copy of the letter I received on 02/24/2025. This is the first time I have received a letter from them detailing that the bill needs to be paid in 12 months. That will not be happening. I have $150 available to pay on my bill each month. I am not paying with a credit card. They have forced me into a situation that whatever is left over after paying the collection agency is what they will be getting paid with the remainder of the $150. They tell me that my payment amount doesn't qualify even after I was told by several people that it did. It is simple math if someone doesn't have more than $150 to pay it is never going to "fit their parameters". I did request a different due date because they do not send the bills in a timely manner. It is February ******* and I still have not received the bill which is due on March 2, 2025. Where is it? This is exactly why the bill is never on time and I requested a different date but the response was no. I have talked to employees that work for Marshfield Health system and they all said to just let them turn it over to collections because they are so difficult to work with for paying your bill. I spoke to a person at the collection agency and they could not believe that I was turned over to collections. It is no surprise to me that Marshfield ended up in the financial situation that they did because they want people to pay more than what they have and it just doesn't work that way in the real world. That is why another facility had to purchase them. I am really tired of the bullying and harassment from them when I am paying my bill albeit not as fast as they think I should. That's life I have no money left for myself after paying all of my bills. It really makes a person wonder how they treat people that aren't paying them. So here we sit. They just will work with anybody to remedy this issue and neither will they admit that this is an issue because they refuse to send bills in a timely manner. I wonder if the bill is coming by camel.
  
  Regards,
  
  ******* Rae *******

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to review this comment.  We have responded to this patient today via letter.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Trying to deal with this situation reminds of when after I was hospitalized with covid I filed a complaint about a respiratory therapist who came up behind me in the dark and was slapping me for no reason. Their response was they learned alot from covid. Nothing further was done because that was their excuse for that behavior. I told that story to a nurse I know who doesn't work there and she said you aren't allowed to slap patients and I told her according to Marshfield they can. The point being that Marshfield only wants to hear what they want to hear. I have told them repeatedly I only have $150/month to pay towards my bill. The reason I have not set up a payment plan with them is because they want more money than I can pay for starters. It is against the law to write checks for more than what you have in your account. I also know someone who set up a payment plan and within a couple of months they arbitrarily upped their payment and refused to put it back to the amount they could pay. I still have yet to receive a statement for last month but Marshfield is tone deaf as to they are part of the problem. I still have not received a statement for last ******** like I said previously this is where we stand because I am willing to pay my bill but it WILL NOT BE IN 12 MONTHS. I am not giving them all of my information for a hardship either as it is none of their business. It seems that since they were bought out by ******* they have become worse instead of better.
  
  Regards,
  
  ******* Rae *******

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ******* I went to Marshfield Clinic for a pre-op Physical. Without my knowledge and never informed a blood draw was taken and tested for ****... In October I received a bill from Marshfield Clinic dated October 21, 2024 that there was bill outstanding for $414.60. and it was for the **** test. Checking with ******** I learned that this is not covered by ********. But, I also learned that I was suppose to have been informed that this test was being done and that it is not covered by ********. ******** also said that there is list of what is covered and what is not by ********. Also there is a ABN (advanced beneficiary notice) form that should have been presented to me and I would have to sign this form. That never happened. I never was advised of this form. I made several contacts with Marshfield Clinic Billing with no success. We continued to receive notices of non-payment be mail- text and e-mail to the point I felt being harassed. I finally paid the bill under protest to avoid be harassed and the threat of a collection and to keep our credit rating in tact. Bottom line is that we should never had to pay this and Marshfield Clinic made the mistake doing this test. I checked with my *** that did the surgery and he said he never ordered this test. The person that did my pre-op physical NP ******** ***** ordered the test. I did write a letter to Marshfield Clinic Billing stating I did not feel I was responsible for this bill. It was sent along with the check. They said they never received the letter it but the check was cashed. I think the right thing that should have been done was to send the check back. This was all Marshfield Clinic"s mistake and we should get a total refund. There was a Nasal swab done testing for ****, so why the blood test?

  Business Response

  Date: 02/21/2025

  Thank you for the opportunity to review this concern.  We have responded to our patient via letter yesterday.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid January 2024 (exact date is not listed on the generic bill) I had Lab work performed at the Marshfield Clinic ******* clinic lab. The lab work was part of my yearly routine physical. This lab was to be coded as screening, which my insurance will cover at 100% by my insurance. Last Spring when I received the bill, it identified that the labs were coded as diagnostic. I contacted my insurance company who stated I need speak with the Marshfield Clinic billing ***** I contacted billing they told me to contact my doctor as the bill was coded incorrectly. I contacted my doctor, as well as the clinic manager and they both confirmed the labs were coded incorrectly when the lab orders were placed in their computer system. I was reassured by the ******* *. manager of my MD, Dr. ********** that this issue would be corrected. I received another bill in the mail on 12/20/24 for my lab visit Jan 2024 ($135.42) I called the billing department and reexplained the situation. Employee, ****** was not interested in hearing my concerns, I did request that she look up the documentation in the computer system as it should show all of the contacts, I made to resolve the billing issue. She said I would need to contact my insurance company. ****** did not look up the history of this bill; therefore, I asked to speak to her supervisor, she replied that there was none and hung up on **** sent an email on 12/20/24 to billing and Dr. *********** I have not received any reply. I also called on 1/3/2025 and spoke with ******** in billing who told me everything is correct on their end, and they will run a coding audit. This bill should reflect labs done via screening. I only requested screening labs when the appt was made, I also told Dr. ********** which labs are covered and what I want to proceed with. These labs were ordered incorrectly by a staff member entering them into the computer system. This is not best practice, and I need an advocate to help resolve.

  Business Response

  Date: 01/23/2025

  We appreciate the opportunity to review this concern.  We have resolved this issue and responded to the patient via letter today.  Thank you.

• Initial Complaint

  Date:01/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a bill from Marshfield medical clinic in Beaver Dam Wi. I called my insurance company to see why they didn't pay the claim and was informed that they had paid Marshfield Medical Clinic. So I call the clinic back and asked to talk to someone in the billing office. They direct me to a women who works off site from home her name is *******. She keeps giving me a run around how I owe this money. And I ask to talk to the manager she said I can't. So I now call the hospital back and can only get the switch board and I ask to talk to head of billing office they say they will direct my call. It directs me to Echelle again. She says now she will tell her boss.I recive a call but it is Echelle again and she says she talked to her boss and will adjust my bill. I ask her about the payment I made for ***** and she said they will have to refund it. And it will take a few days . We'll I wait and wait and recived another bill for the ***** like nothing happened ??? And iam at wits end trying to talk to the billing office manager !!! They refuse to let me talk to. And now to make matters worse I am second guessing all the bills they have sent me over the past few years if I even should of paid them ?? I never checked before to see if insurance paid them . I just thought it was something that they didn't pay . I never expected them to be incorrect. So I could of been over paying all along ??Thank you Please advise

  Business Response

  Date: 01/14/2025

  Thank you for the opportunity to review the concerns expressed by our patient.  We have responded to the patient via letter today with a followup call as the patient has requested.  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been and continue to be billed for charges by Marshfield Clinic Ladysmith that should have been paid in full through ******** (Wisconsin Forward Health ******** and *********** Plus). I have spoken repeatedly to multiple billing staff at Marshfield Clinic and ********. Marshfield clinic told me that they're billing office only call in and not call out. Marshfield Clinic refuses to contact ******** directly. ******** told me that they - under contract with the clinic that if a bill is denied by ********, they have to absorb the balance. Marshfield says that I am responsible if there is a balance or claim denial. ******** also told me that they have paid every bill they received by the marshfield clinic. I have spoken to multiple people about this matter, and am getting the run around. I do not want my credit to be adversely affected by this. I am requesting the BBB's assistance in resolution of this matter.

  Business Response

  Date: 12/16/2024

  Thank you for allowing us the opportunity to review this concern.  We have completed the review and responded to the patient last week (12/11/24) via letter.

• Initial Complaint

  Date:10/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/2024 I went to the emergency department via ambulance for vomiting and convulsions. During my visit in the *** the staff treated me with an utter disregard for my wellbeing and safety, jumping to the conclusion that what I had was THC induced vomiting. I had not consumed THC in any form in the three days prior to vomiting, which I relayed to the doctor and nurses. They promptly ignored that and pushed me out of the ** room after taking four vials of blood from my IV. I continued to vomit and have convulsions in their waiting room while I waited for my ride.On 9/26/2024 I returned to the ** at the behest of my general practitioner, as I continued to vomit and convulse throughout the night. During my visit on the 26th, one of the nurses decided that, and I quote, "Dry heaving relaxes the stomach." I asked her if she had ever dry heaved before, to which she responded "Are you really trying to argue with me right now?" From that point on, the hostility of the staff increased. I received a CT scan, fluids, IV ***********, and was sent home.On 10/14/2024 I finally received the bill for all of these services. After reviewing the billing statement online, I called customer service to attempt to get an explaination of the charges. The customer service ***resentative refused to explain the charges, ***eating that they were correct 5 times before I asked for an itemized bill. I asked how I could file a complaint, to which I never recieved a response. I asked to talk to a supervisor. I asked again for the final itemized bill, to which the customer service *** became increasingly hostile and said it is in the mail before hanging up on **** am being billed for services which I did not recieve:09/25/2024 300 ***** Bld Gases Any Combination-Tech 1 $228.60 I am being double billed for services that I did recieve (attatched as two separate bills):09/26/2024 972 ***** CT ABDOMEN/PELVIS W CNTRST-26 $1 ******** 09/26/2024 981 ***** ** VISIT LEVEL 4-PROF 1 $844.00

  Business Response

  Date: 10/31/2024

  Thank you for the opportunity to review this concern.  We have reviewed the services and provided a written response to the patient that was mailed today.

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  A response of "We have reviewed the services and provided a written response to the patient that was mailed today" is a non-response, and seems to be generated by an automation rather than a physical person. It does not address the complaints against the staff in the emergency department, nor does it address the complaint of charges for procedures and tests that have not been received. The response from the business is tantamount to "Wait for a long time so this gets buried while we don't answer your complaints." This is not acceptable by any means. The case should remain open until the response from the business is actually received instead of having to wait an unknown amount of time to file another complaint. Businesses, especially businesses that provide vital services, should be held to a higher standard than a fifth grader being asked what happened to last night's homework - which is the exact feeling that I have based on the simple, automated response from Marshfield Clinic.

   
  Regards,
  
  ******* ********

  Business Response

  Date: 11/11/2024

  Thank you for the opportunity to clarify with this patient.  The response was sent to the patient 11/7/24, apologies for the delay.  I have been in off-site meetings.  

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I received the letter today, and I do not accept the resolution from Marshfield Clinic. "The clinical care was reviewed and found to be appropriate given the concerns and symptoms presented." So, to clarify, is it appropriate for a nurse to get information wrong, and attempt to argue over it? Of course, an internal review would find that the company's actions are appropriate - they're always going to protect themselves instead of caring for patients, after all. What, exactly, was reviewed? Did you speak with the team members responsible for my care personally? Review security camera footage? How is the review conducted? In addition to the biased internal review, I do not accept the charges for tests that were not performed. When did the doctors receive a urine sample for ketones to be tested? Where is the rest of the packet of test strips that you're charging me for? Why did the department dispose of a full IV bag given to me by the ambulance, only to replace it with the exact same one? I have an answer for that one, so that Marshfield Clinic could charge for it. The quality of care received on these two visits has been completely unacceptable and stands out against all the care I have previously received from Marshfield Clinic in the past. If the difference between real care and being treated like some undesirable ruffian is insurance coverage, there is a systemic issue that needs to be addressed.
  
  Regards,
  
  ******* ********

  Business Response

  Date: 11/21/2024

  Thank you for the opportunity to further review this concern.  A final response was mailed to patient today.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will not accept any mailed response from Marshfield Clinic, as they have already proven that they have taken zero action to rectify the situation and use the mailed responses to assume zero responsibility for their actions. After speaking with several registered nurses about what happened, they all agree that the nurse who told me "Dry heaving is the stomach relaxing" is improper and harmful medical advice. So, to clarify again, you are saying that after the internal review, you are ready and willing to protect a nurse who is actively harmful to patients? That you stand by improper and harmful medical advice given by a member of your staff? And Marshfield Clinic, as a corporate entity, is willing to allow members of staff to give improper medical advice that impacts care? The term "final" shows that Marshfield Clinic does not recognize any problems with treating people in medical emergencies as criminals. This is unacceptable on several levels, and I will not accept any resolution that includes the term "final" or "internal review" without explaining how the internal review process works or what actions were taken to prevent situations like this from happening again. If it truly is the "final" message from Marshfield Clinic, it goes even further to show that they do not care about their patients and only see people in medical emergencies as a way to make tens of thousands of dollars.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2023 I received a series of tests to determine thyroid function. I received these tests at Marshfield clinic because I was told by my insurance and by Marshfield clinic that they were a covered facility. This April I received a bill for the full amount. I informed Marshfield and my insurance company and was told that this was simply an error and it would be covered. In June nothing had happened and the bill was still listed. I again reached out and Marshfield clinic assured me that they were going to fight the insurance company and get my tests paid for as promised. In August I was contacted by Marshfield's billing department and threatened in an attempt to extort payment from me. Their representative refused to look at any of the information I had retained from prior phone calls or email and demanded I pay them immediately. I ended up paying all $309 dollars and thought that was it. This last week I discovered that, despite my account being frozen due to the back and forth with insurance and despite being assured that nothing was being reported to credit reporting agencies, my credit score had dropped over 100 points. I was never delinquent nor was I ever contacted by a collection agency yet Marshfield Clinic felt it necessary to not only rob me but also destroy credit score. They are a predatory organization plain and simple and the only thing they care about when it comes to their patients is seeing how much money they can squeeze out of them.

  Business Response

  Date: 09/10/2024

  Thank you for the allowing us to review this concern.  We have responded to the patient via letter today.  We appreciate the opportunity to address this with our patient.

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have yet to receive any communication from Marshfield Clinic whatsoever. This is fairly typical of my interactions with them in the past as they seem to prefer ignoring problems until they "go away" rather than address them. I will be opening a complaint with the *** regarding this complaint. 
  
  Regards,
  
  ***** *****

  Business Response

  Date: 09/20/2024

  MCHS responded to this patient via the address noted on the complaint.  Further review confirmed apartment number (as per our address on file) was required.  A replacement letter was forwarded to the corrected address yesterday.  Again, thank you for the opportunity to address this with our patient.

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for cataract surgery which took place on June *******. I saw **************** at Marshfield Clinic in Marshfield WI. I was given an option to upgrade the interocular lense. The price per lense stated by *************** was $1800 per eye/lense. I was directed to pay this immediately in the office setting. I did this and received a receipt on June 7, 2024. I had the lense replaced. Now Marshfield billing department states the cost per lense is $3,281.25. There is an additional amount of $1063 that has no explanation from the billing department. All they tell me it is part of the cost of the upgraded interocular lense. This brings the total to $4644.25. I decided on the upgraded lense because I was given a cost of $1800. No one can tell me why this is the cost or why I was given a price I could afford. Had I been told the price would be $4,644.25 I would have not upgraded to this lense. I decided to change clinics and had my other eye done at the Eye Clinic of Wisconsin. At the eye clinic I was told the upgraded lense would cost $2,300. That is all I paid and I was not billed any extra amount. I'm only telling this to compare my experience at another facility that gave a price and that there were no changes.

  Business Response

  Date: 08/14/2024

  Thank you for the opportunity to review this concern for our paitent.  We have responded to the patient via letter today.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are getting phone calls for a bill not paid from 2021. We get the call from Alliant collection. We have no copy of this bill from 2021. We have called and no one at Marshfield sees this. I am aware that Marshfield Clinic is trying to run 3 databases at one time and the databases do not speak to one another. So we are very frustrated and have stopped using Marshfield Clinic for any medical services. We want our account cleared up and these harassment phone calls to stop from Alliant to stop. We thought we had this cleared up. Harassment for $300 is unacceptable.

  Business Response

  Date: 07/11/2024

  Thank you for the opportunity to review this concern.  We have resolved the balance in question and responded to the patient via letter today.