ComplaintsforKohl's Corporation

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Every single time I go in to my Kohls account, it is locked. Is it being hacked in to? This is ridiculous and this has been going on for months. It usually happens the same day every month too! A little too odd. I paid off my credit card for this reason. I thought I would never shop there again but Kohls had shorts I needed that were on sale and an additional discount. On the app it wouldnt add to my cart. Everything g is just awful. Something. Better needs to be done.

  

  Business response

  07/08/2024

  Please redirect Complaint ID # ******** to the *********** Portal as it references a complaint in relation to the credit card account.  Please remove from the ****** Portal.

   

  Thank you,

  

  Business response

  08/05/2024

  After further review, we have determined this complaint was sent to the incorrect company. While *********** manages Kohls' credit card portfolio, this complaint is about a service or product provided directly by Kohls and we cannot assist.

  

  Business response

  08/07/2024

  Please redirect Complaint ID # ******** to the *********** Portal as it references a complaint in relation to the credit card.  Please remove from the ****** Portal.

   

  Thank you,

  

  Business response

  08/08/2024

  We apologize for our customer's disappointment.  Our records indicate the shopping account linked with the email in this complaint is not locked.  We found 3 pairs of shorts in the shopping cart; should customer choose to order, we recommend entering the current, correct credit card number to place the order.  We also recommend not saving any card numbers or passwords.

   

  Thank you,

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The Ohio facility processing the 2nd portion of my order never sent the package. The label was created on July 26th after ordering on July 25th and that is the status it has been ******************************************************************* to order it all again, I want a refund so I can shop elsewhere.

  

  Business response

  08/08/2024

  We apologize for our customer's disappointment.  Our records indicate that a portion of Order Number ending 4085 has been deemed a misship under tracking number ending 8449.  Seven items have been refunded, this will reflect on the customer's statement within the next 7 days and any ****** Cash Coupons used will be emailed to the customer.

   

  Thank you,

  Customer response

  08/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,I saved all of my ****** gift cards and merchandise credit in Wallet in my ****** online account. I have been a loyal customer since 2019 and started to purchase and use ****** gift cards since 2020. I never had any issues with my ****** Wallet and trusted **** until a few days ago that I discovered a recent online ****** system update wiped out all of my saved gift cards in Wallet. I found a screenshot of my Wallet on Aug 13, 2022 showing a Gift Card balance of $838.31 (attached). I actually purchased more ****** gift cards after Aug 13, 2022 and saved in Wallet too. I also only used those gift cards saved in Wallet for online purchase only. I remember there should be a balance of ******* unused ****** gift cards saved in Wallet. With the order history after Aug 13, 2022, I should have at least 200 dollars ****** gift cards saved in Wallet suppose that I didn't purchase any more ****** gift cards after Aug 13, 2022. But now the system says that I have 0 gift cards saved in Wallet and thus a $0 balance. I request **** Corporation to investigate this issue. I have attached the screenshot that shows my account with $838.31 of gift cards in my Wallet on Aug 13, 2022. **** should be able to investigate how much gift cards I have by examining my purchase and return history after Aug 13, 2022. This is a serious trust crisis for such a popular retailer. I am really disappointed about my experience. By the way I don't have any receipts or physical gift cards ONLY BECAUSE I used and trusted the online Wallet functionality on Kohls.com. However, with the screenshot on Aug 13, 2022, **** should be able to audit my account's purchase and return history to investigate about the actual balance of the gift cards in Wallet. The email associated with my account is ********************** and phone number is ************.

  

  Business response

  08/07/2024

  Again, we apologize for the frustration caused.  . As stated in the BBB Complaint ID # ****** Response we need the gift card numbers or receipt information of the purchase of the gift cards to futher investigate.

   

  Thank you,

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I frequently shop at Kohls.com. today I logged on and found 2 unauthorized e-gift certificates in my basket, $5 and $50. I couldnt remove them using the trash icon. I wasted an hour on 3 phone calls, the last with supervisor ***** 14UV. He claimed he removed them, but theyre still there. Then he said to remove them at checkout, which cant be done. then he basically said live with it as he could do nothing. I can no longer shop at Kohls.com because I cant clear the basket. Given the way they treated me, I wouldnt shop there, anyway. However, I need my cart cleared so nothing is ever purchased.

  

  Business response

  08/06/2024

  We apologize for our customer's disappointment.  Our records indicate that there are no items in the customer's shopping cart.  We do recommend that the customer reset her ************************** password and also her password connected with her gmail account.

   

  Thank you,

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  4/2024 Total =$94 Purchased 2 IT Cosmetics CC+ **** *************************** + Glow Serum with SPF 40 and Niacinamide I want to make you aware that this business is selling expired makeup. I had several severe face breakouts, swollen eyes, scaled skin, full face peel after using this product. I pinned down the face breakouts to this product after putting some on my face alone and my face again started to break out. I looked at the expiration date and I was sent an item that was expired when received. The expiration date was 12/23 and was ordered in April, 2024. I was not able to return to the store as the manager asked I take this issue to corporate after showing him the expired products and pictures of my face breakouts. I

  

  Business response

  08/07/2024

  We apologize for our customer's disappointment.  This complaint has been forwarded to our claims department who will be contacting the customer shortly to work through a resolution.

   

  Thank you,

  Customer response

  08/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 29th, 2024 I went to add a gift card to an account I have held with Kohls for more than 16 years. Prior to adding the gift card, I already had 3, with amounts of roughly $155, $24, and $22. Within seconds all 3 of my gfc were gone. I tried everything in terms of assuming it was a glitch. It was not. Kohls somehow took my giftcards. For the next 3 hrs I'd be, 1st. Lied too by a representative by the name of ******, would give me a fake resolution that included a reimbursement of my total amount of gfc totaling $224. A fake reference number and another lie of sending me a 30 percent off to help in purchasing a gift for my daughter's birthday. None of that was true and I knew that when after 30 minutes nothing was in my email. I called a second time and was told that there was NO information tied to that FAKE reference number. No percentage off. And definitely not a flipped giftcard. And thus it began. She Basically interrogated me and made it seem like I was doing something wrong or fraudulent. I then I spent almost 90 minutes once I got transferred from this representative to an American representative. I was put through it. This, just days before my daughters 18th birthday for which I NEED my gift cards. Over and over I was told' I just need the gift card number 'lol. To which I said, me too. I need my gfc number. I absolutely cannot believe this has happened to me. I have been beyond loyal to Kohls for almost 20 years. Never would I have ever thought this would happen with a company of their stature. Never! I know longer trust this company, I know longer feel safe, with this company. At All and I am saddened by this ordeal. I was treated like dirt. I'm without my money for my children's birthdays coming up. I lost a whole day dealing with this when I was supposed to be ordering presents, finding a cake and last minute party things. I'm bedise my myself and I will most likely, close my acct and never shop this store again.

  

  Business response

  08/06/2024

  We apologize for our customer's disappointment.  Our records indicate a request was processed to flip 3 gift cards for the customer in the amounts of $155, $47.80 and $22. on 7/29/2024 mailing to the customer.  The new cards can take up to 15 days to receive from the processing date.

   

  Thank you,

  Customer response

  08/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  I do accept your implied action on this matter, how ever I'd like to be sure that giftcards have in fact been mailed to me. I was told there was nothing on the reference number given to my by Lovely so I'm inclined to feel distrustful of your company now. I'm so very disappointed and honestly, saddened because of this. 

  Regards,

  
  

  *****************************
  
  *****************************
  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order shirt was promised they would be in by a certain date. Order was pending shipment pickup for over a week. Contacted help/support was told I need to wait 15 day before they can do anything. Told them to cancel the order they refused.

  

  Business response

  07/31/2024

  We apologize for our customer's disappointment.  Our records indicate that Order Number ending 3505 was delivered yesterday, July 30, 2024 at 9:34AM.  We have requested a credit to be issued for the $8.95 shipping as it wasn't delivered within the promised time frame.  The $8.95 credit will reflect on the customer's statement within the next 7 days.

   

  Thank you,

  Customer response

  07/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  07/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Im writing in concerns of a recurring issue at kohls that hasnt only happened to me but several other people and its continued to be a serious issue that is not being fixed or takin seriously. An people are losing hundreds of dollars. I am kohls shopper Ive spent hundreds and hundreds of dollars at kohls its my go to for shopping for a lot of my things along with my whole family and friends. Ive never had many issues with kohls until the last 6 months kohls has a policy if u have no receipt for items they will still return it if u have the packaging and its new. As I said I shop at kohls a lot and have 6 kids who I shop for there my kids get gifts from kohls from family and friends all the time but doesnt always fit or they dont always like the gift so we returned several items to kohls after one of my kids birthdays ending up getting 2 different gift cards equaling up to few hundred dollars was given the merchandise credit and the receipt saying it was activated and good to go. We go home and was going to shop the next day or even online well we go to use it and the card says its never been activated and its status showed inactive so we took the merchandise card to the store we got it from and with the receipts and proof that we had. They call and talk to several different people and cant figure out why it is inactive finally one customer service rep told them the amount supposed to be on the card and that it is showing that the store cancelled the refund so its now inactive so they told them to redo the return and reissue the merchandise credit. So they did. We decided to check the card before we left and funds were on there we thought we were good to go next day I go to use it and its saying the exact same thing all over again I have gift cards now that is supposed to have hundreds of dollars on them I have proof of receipt anything needed. Ive been to serveral kohls with this issue an still nothing is being done.

  

  Business response

  07/29/2024

  We apologize for our customer's disappointment.  Please have the customer send us the Gift Card Numbers and/or receipt information for further investigation.  We will be happy to help upon response from the customer.

   

  Thank you,

  Customer response

  07/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but my main concern was to inform you that your system is messed up at the end of the night when kohls closes the gift card turns inactive so something is going on with all kohls systems it seems like. I just want you to be aware and fix it so this doesnt keep happening. Thank you for your time. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  07/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This is my first time ever purchasing anything with Kohls, and I decided to use my afterpay account to do so. I purchased my son school clothing for him, which starts in a few weeks. After a few days, I recieved notification of all the shipments having four different tracking numbers. Three of the four tracking numbers said delivered via email on Sat, July 27 with the tracking number 1Z3YA6460320229860. This had one item, which was boys 8-20 under armor UA Tech stadium lights short sleeve. Then I also recieved the tracking # ********************** which was with the item, boxer-brief.I have two additional tracking numbers ********************* which included multple shirts, and shorts. Then 1Z596A4FYW50358232 which also included socks, backpack, and more clothes.This was all purchased for my son who is returning to school in a few weeks. I am a mother of three, and I spent almost $200 on these items and to be told that "kohls" cant do anything is so disheartening because I can't afford to pay the afterpay for these items and not recieve them. I was told to call the police, and make a police report but I have no idea who to even make it against? KOHLS? I then came on here and noticed how many reports Kohls have... **************** isnt the same anymore. I just feel so lost, and I just want my items or a refund. We should be protected for this reason, as the mail carriers do not always do a good job, and neither does the companies sometime either.

  

  Business response

  07/30/2024

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending in 9648 was delivered.  However, as it was not received, we credited the full order.  The return credit will post withing the next 7 days.

   

  Thank you,

  Customer response

  07/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  07/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 21st, 2024, I placed an order on www.khols.com. The order number is #**********. I used one 40% off ****** mystery coupon and one 15% off "15HOME" coupon. The coupons were stackable and I tested them in the cart. After placing the order, I realized that the "15HOME" code was not applied. So I contacted ****** customer service through chat on July 22nd to request a price adjustment. The agent, *******, told me that she could apply the coupon code for me and process the price adjustment. She confirmed that I would receive the refund to the original payment method. After waiting several days not receiving the refund, I contacted the customer service through chat again on July 28th. Agent *** checked my account history and informed that he couldn't find any refund request being processed. I asked him if he could help to fix the issue. *** said he couldn't due to frontline staff limitations. So I asked him to transfer to a floor supervisor, ************ who confirmed that the agent ******* lied to the customer and didn't process the price adjustment. But he said he didn't want to help me because he didn't believe me that both coupons were stackable even though I told him that one of my friends ordered the same item and used both coupons.The problem is that if the first agent ******* didn't lie to me, I could have just cancelled the order and re-ordered it with both coupons applied. But because she lied and I thought the price was adjusted, both coupons expired on July 22nd. And I lost the option to do it. I told the supervisor ************ this fact. But he just didn't care and left the chat.I am very disappointed with the experience. Not only ****** agent lied to a customer providing fake support, but also the supervisor's unwillingness to correct the mistake their agent made.I request ****** to refund the price adjustment the first agent ******* promised. Thanks.

  

  Business response

  07/29/2024

  We apologize for our customer's disappointment.  Our records indicate Order  Number ending 4293 had a 40% sitewide coupon redeemed for $145.40, thus leaving a $218.10 balance of which the 15% coupon has been accommodated for $32.72.  This will reflect on the customer's statement within 7 days if it hasn't already.

   

  Thank you,

  Customer response

  08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  From ****** response message a week ago, they said that $32.72 has been refunded back to my credit card. Unfortunately I still haven't received it. This seems a pattern of Khol's customer service - promise something but not delivering it. This is very concerning.  
  
  Regards,
  
  Lin ****

  

  Business response

  08/06/2024

  We have verified that the $32.72 was credited and completed to the Mastercard number ending 8617.

   

  Thank you,

  Customer response

  08/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩