Customer ReviewsforContinental Properties Company, Inc.

Move here if you would like to be SCAMMED out of your money when you are moving out. My family lived at the complex for about a year and a half and were scammed by the leasing office/management of this complex. These people just rob you and hate to explain themselves while doing it. Our lease was up on 9/9 but to give the proper 60 day notice we requested 9/16 expecting to pay the prorated rent of our unit. NOPE, these scam artists charged up a prorated amount of $4,000 and something their supposedly NEW monthly price for our unit. Also, on top of that when moving out our apartment looked great, everything had been cleaned! Our cleaning lady had come and cleaned everything prior and we went back behind and picked up and recleaned small areas if needed before leaving because of course we paid a deposit and you have to clean in order to get your deposit refunded to you. Well these SCAMMERS decided that it was okay to charge us a cleaning fee talking about how they had to clean up the apartment. NO not at all so I sent video proof that the entire apartment was clean and then they decided to say it's included in the lease that the deposit goes towards the cleaning fee and that if we hired a cleaning service we have to send a receipt to them. Well my husband thankfully kept a copy of our lease and nowhere in our lease does it say that they just want to keep all our money and overcharge for everything! Also, when we went to the office the assistant manager admitted that it wasn’t in our lease “but should have been”. If its not in our lease and the apartment is cleaned you have to abide by the lease that we signed, not this made up lease you have. They are exactly what I said SCAM ARTIST will never rent with any apartment associated with them again.

Hello ******* - We would like to express our sincere apologies for any inconvenience you may have experienced, and we truly appreciate your feedback. In our recent communication, we were able to address the concerns you raised regarding the month-to-month rental rate that was applied due to the notice to vacate not being submitted within the required 60-day notice period prior to your lease end date. We are pleased you have a copy of your lease, which clearly outlines the obligation to provide a 60-day notice before vacating your apartment home. The month-to-month rate you were charged accurately represents the prorated portion of days that fulfilled your 60-day notice but extended beyond your original lease end date.Additionally, we thank you for providing the receipt of payment for the cleaning services you arranged upon move-out. As a result of this information, we have promptly reversed the cleaning charges, and your refund has been processed. If you have not yet received it, please expect to receive it shortly.Your satisfaction is of paramount importance to us, and we are committed to ensuring that you fully comprehend the charges and provisions outlined in your lease agreement. We want to reassure you that our intentions are completely transparent, and we are dedicated to addressing any concerns you may have. Please do not hesitate to contact us anytime if you have further questions or require clarification. Thanks again!

I currently rent at Avanterra at ************** and the moment I moved in here I experienced racism from the property owner *****. She has stalked and picked on me since I moved in. Im a landlord myself and when I tell you this is unacceptable she comes off like she so friendly but she definitely not! Her husband stays up at the leasing office youll think he lives there but yet she complain about company I had well she thought I had it was really my 17 year old black son. I was the third person to move in these house and I was excited but my experience here brought me anxiety I never dealt with racism. After selling my home in the city I really thought moving to the suburbs would be a better experience until I buy again but living here I wouldnt recommend

Hello ******* - we appreciate your feedback and the opportunity to address your concerns regarding your experience at *************************. First and foremost, we would like to clarify that we do not condone or tolerate any form of discrimination, including racism, within our community. It is of utmost importance to us that every resident feels respected and comfortable in their home. We have contacted you primarily for matters related to the lease agreement, such as addressing unauthorized pets and a rental payment concern. Please know that these actions were conducted in accordance with our standard procedures and policies applied uniformly to all residents. Our team is dedicated to providing a welcoming environment for all residents. We assure you that we are here to assist you with any concerns or issues you may encounter. If any specific matters require further attention or resolution, please do not hesitate to reach out to us. Thanks again for your feedback.

Springs, *********. I cannot wait for this sentence (LEASE) to end! No-one should be forced to live in these conditions & pay the ever increasing monthly rent w/o merit. I've leased over 20 truly luxury properties all well known developers. This is not one of them. If you'd define a HOSTEL as luxurious - this is the place to be! Luxury: noun ; state of great comfort & extravagant living...Low End end cheap appliances never worked from day 1, Bath fitter small cheap tub setup. No amenities, small garage with old stationary bikes and some old free weights...Smart Home Apt System Cannot Be Used (no-one knows how to set up!! What am I paying for? Can't use doorbell camera or keyless entry - no-one knows how to setup!! You will notice rent increasing in $50 increments until one day you're paying $150 over what you were quoted. They. will gang up on you, refuse to discuss and will retaliate. Management is new monthly, I have an idea why. The latest "Manager" is perfect, she triple bills fees (prob makes a mint in monthly bonus) is condescending, rude and lacks professionalism and people skills but I'm sure she recovers any concessions given out with the fraudulent billing. Run like dictatorship.9 months later - nothing repaired, refund not given for **************** in former residents name foe over 2 weeks - took office that long to call provider and setup my account! What protection do I have with a lease? None. they can do whatever they feel like and they do here. AVOID at all costs! Too many options in area to choose from. If they have to give Months free, cash back & rental rebate programs - there's a reason why! Too good to be true applies.

Hi ** - Thank you for sharing your feedback regarding your experience at Springs at ***********. We take all resident concerns seriously and regret that your time here has not met your expectations. We appreciate your patience as we addressed the concerns you initially brought to our attention, specifically related to your ledger and the claim of mold growth in your unit. First, we want to clarify that we do not engage in fraudulent billing practices. All charges are applied strictly in accordance with the terms outlined in your signed lease agreement. Transparency and fairness in billing are paramount to us, and we are committed to upholding the integrity of our lease agreements. If you ever have concerns or questions about your charges, we encourage you to reach out to our team, and we will be more than happy to provide a detailed explanation and address any inquiries you may have. Secondly, upon inspecting your unit, our team did not find any growth, but we did identify some housekeeping issues and an unauthorized pet. Additionally, we were informed that the county conducted an inspection for growth at your request, and no issues were found. In accordance with our community policies, we issued a notice to remove the unauthorized pet. Regarding your comments on rent increases, we understand that pricing concerns can be frustrating. Rent increases are based on market conditions and other factors, and we aim to be transparent in our communications regarding any changes in rent. If you would like to discuss your concerns further or have any specific issues that need immediate attention, please contact our management team directly. Thank you again for sharing your feedback.

I did an application which they charge me $870 and they told me I have to wait for 30 days to get it back they took this money right out of my card they should refund this back no help on getting my money back. Nice apt. But bad service

Hi, Thank you for reaching out. After an application fee is submitted it is processed through our accounting team. In the event you do not ************ and are due a refund, the refund has to process through our accounting team again. This includes our onsite team closing the account and preparing a final account statement and then our corporate accountants processing it and sending a check in the mail. We currently do not have the option to return the funds to your bank account as we do not save that account information. It can take up to 30 days for the full process, but can sometimes be received quicker depending on the speed of the mail. We appreciate your feedback regarding this and will use it to improve our processes. If you have any questions you may contact your local property or our corporate office. Thank you

Springs at lakeline has a horrible management team, Smynra, called me lair after asking the front office personnel when i could talk to her about ending my lease to travel to see my mom grave after her sudden death. blocked me of paying my monthly rent and i have sent her two messages on the apartment portal even left her a message in the front office that i wouldn't be able to leave the country because i got laid off of my corprate job and i couldn't pay the over priced ending the lease 4 month early. She has sent me a bill for almost 5 k stating that i should pay that amount or i will get evicted and eviction notice while i am emailing her that i want to pay my rent please adjust my rent amount. she deleted my last year contract from the portal so I can't show it to my lawyer. Her employee who is named Jose, hang up the phone on me while i was asking him why i have that amount of almost 5 k if i left you guys 2 month notice and he mentioned they preleased the apartment and i have to pay that money and leave and he does not care and I will get evicted. No wonder if his manager refused to hear my situation or finding a doable solution where i can end my lease peacefully after being a respectful resident comply with all my lease terms for 5 years. From my own experience since that person became the complex manager is she has no courtesy, not a polite person, rude to tenants, for me and i heard the same from others, knows nothing about customer service or customer support and can not even manage a tacos stand. The main gate wasn't working properly since covid almost broke every two weeks for a month, And she never tried to get it fixed and her issue is the supply chain problem from covid time till June 2023. I wonder where is those people dignity to use the tenants circumstances in such a recession time.

Thank you for taking the time to share your feedback. We sincerely apologize if there have been any misunderstandings or miscommunications regarding your lease termination and related matters. We would like to address your concerns and provide accurate information to ensure clarity. Firstly, we regret any inconvenience caused by the misunderstanding about your lease termination and travel circumstances. Our team's intention is to support residents during difficult times, and we apologize if you felt otherwise. We want to clarify that when you requested to end your lease, you agreed to pay the termination fees online on the same day. However, we did not receive the payment as agreed.Regarding our communication, we received your messages through Active Building. I checked the last few messages we received, and all were responded to within 24 hours, including messages sent on weekends. Regarding the cancellation of your notice to move out, we regret that we were unable to accommodate your request. Once an apartment is preleased, we are unable to retract a notice to move out. We understand that this may be disappointing, and we apologize for any inconvenience caused.Regarding your claim about your lease contract being deleted from the portal, leases are not stored in the online portal, however, we can provide you with a copy of your lease if you require it. Please reach out to our office, and we will be more than happy to assist you. We would also like to clarify the situation regarding your conversation with ************ was your girlfriend who called our office on your behalf, and as per our policies, we are unable to discuss your account with anyone not listed on the lease. We apologize if this led to any misunderstandings or frustrations.Lastly, we want to address the issue with the main gate. Please be aware that the gate malfunctioned due to a damaged callbox caused by severe weather conditions in May. We ordered a new callbox to rectify the issue, and it was repaired in June. We sincerely apologize for any negative experiences you encountered, as it is our goal to provide exceptional service to all residents. If you have any further concerns or questions, please do not hesitate to reach out to us directly, and we will be more than happy to assist you.

Springs of Hamburg in ********** ** overbilled me for months for water and sewage costs. When brought to their attention they were dismissive and negligent in handling the problem. I terminated my lease with them as I refuse to do business with any company that overbills, and handles the problem with total incompetence. Left the apt with rent paid and in pristine condition. Advised them I would not pay any termination fees on lease due to their poor business practices. Build me anyways and sent to collection agency. Do not rent from this company. You have no control over all the charges they include with your monthly rent!!

We want to express our sincerest apologizes for the experiences you had with our office team when you expressed your concerns about high water/sewer billing, and although we cannot go back and change these events, we want you to know that we are truly sorry for the inconvenience, stress, and uneasiness this caused you when you were a tenant. It is never our intention to disregard or ignore a resident when they have an issue or concern, especially with high utility bills as we take these matters very seriously. Per our previous emails when you were still a current resident, we refunded you for the high water and sewer usage and backdated from when you received your first monthly water/sewer bill. Your account was credited the difference. And although this was not a favorable experience, we still have to enforce the terms of the lease agreement which requires all residents who wish to terminate his/her lease early, to submit a 60-day notice in writing and are then required to pay termination fees if the lease is not completed. Since we did not receive the termination fees in full upon move out, we in turn made multiple attempts over the course of 30+ days to collect the balance but did not receive payment, which resulted in the balance being turned over to collections. If you have any questions about the lease terms or have any other concerns or feedback, please reach out to us. Thanks again, and we wish you the best in your new home.