ComplaintsforJohnson Level & Tool Manufacturing Co., Inc.
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Complaint Details
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Initial Complaint
06/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a Johnson ***************************** ******K Self Leveling Rotary Laser System Kit, Red just over 2 years ago. The laser detector has stopped working. I swapped the batteries for some brand new batteries but it didnt help. I made contact by email at **************************************************** on June 6 2023. I received a response asking if it had been dropped or damaged on same date to which I replied with the answer of no it has not been dropped or damaged and has worked great up until now. I again replied on June 8 2023 asking if there were any updates. I have not received any response other than the first response asking if it had been dropped or damaged. I would just like to know what is going on. This unit carries a 3 year warranty. If this is how they deal with warranties then ********** me know and I will just replace this with another brand.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.