Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,I am writing to express my deep concern regarding several unauthorized account with **********************/ROYAL PRESTIGE Account number: 2484 Account balance: $2,016.00, which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  

  Business Response

  Date: 04/17/2025

  Hello Stefaany, 

  Thank you for contacting us, I am sorry to hear you are experiencing incorrect information in your credit report.  I have escalated the issue to our team regarding inaccurate reporting to our customer's credit report.  I will be following up with you as soon as I have more information.  If you wish to contact us directly, you may do so at *************************************************************.  Thank you! 

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I es t to complain about this people calling me every day about payment I always do my best to make my payments on time, but when I get behind because Im going through a situation or I dont have enough money to make the payment I feel harassed about the payment before I got behind because I wasnt working since I had an accident in which I was injured I explain the situation to this people and asked if they could help me with any solutions but they didnt offer me any help now I havent be working for almost 3 weeks because I had a surgery and this people doesnt stop calling me and extremely stressing me about it Im really getting affected by all this call like I know I have to pay and I will but I cant if im at home with a surgery right now,,,, if at least I can get any help or any adjustments so I can be able to pay this and be done with it..

  

  Business Response

  Date: 04/16/2025

  Hello *****,

  Thank you for contacting us.  I am sorry to hear about your health status and wish you a speedy recovery.  I understand that there are situations that happen unexpectedly and are out of control.  I am able to offer an account update for one of your payments past due since currently you are showing a total of 3 payments due by April 15th, if we receive 1 payment of $100. The account is at risk for collections and to avoid it, we ask for only 1 payment of $100 and I can update your account.  If you wish to accept this offer, please contact us at ************, Monday- Friday from 8am - 10pm (CT) and Saturday from 8am - 1pm (CT).  It is crucial we receive at least 1 payment before April 30, 2025.  Thank you for being a Royal Prestige customer! 

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not obligated for the debt claimed by HY CITE/ROYAL PRESTIGE. There is no contractual agreement between me and HY CITE/ROYAL PRESTIGE, and they have not furnished the original agreement as requested.

  

  Business Response

  Date: 04/07/2025

  Hello *******, 
  
  Thank you for contacting us.  I am sorry to hear about an account that is reported, and you do not recognize. We have previously sent a denial letter with documents to support your claim. If you wish for me to send you a letter, we will be happy to investigate your claim and provide documentation of our findings.  Feel free to contact us via email at feedback@hycite. com, Thank you! 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the worst companies to do ********. the representative stole my item

  

  Business Response

  Date: 04/04/2025

  Hello, Mr. ********* are very sorry for the experience you mentioned. We will be happy to address this and contact you to provide assistance and resolve the issue as quickly as possible.

   

   

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hice una compra a una persona que trabaja para la compaa royal prestige, el producto se me da yo exiji la garanta con la misma persona que me vendi y *** persona yo an mandando evidencias del papel de comprar para cubrir mi garanta l opt por hacer una compra bajo mi nombre sin mi consentimiento y ahora me llama la compaa dicindome que tengo una deuda con ellos que si no pago ellos van a daar mi crdito. Yo me comuniqu con una persona de la compaa y le cre un caso del cual tengo el nmero del caso creado que es (******) la compaa sigue con el cobro an yo envindole prueba de que fui estafada por su vendedor. Hay le envo fotos de la conversacin por ******** que tuve con l cuando hice el reclamo de los productos daado y el recibo de la compra que le hice al inicio cuando me contacte con l para lo de la garanta de los productos malogrados

  

  Business Response

  Date: 03/29/2025

  Hola buen da, *******. Esperando te encuentres de lo mejor. Antes que nada lamentamos la mala experiencia que nos mencionas la cual con mucho gusto atenderemos. Nos pondremos en contacto contigo para brindarte asistencia.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a water faucet that continues to leak after closing the faucet. It runs for a full 20 seconds after. We have sent it back and it took over. Month for the new one to get here, only for the second one to do the same and to be told that's just how it works. We have been refused a refund and had to pay for shipping to get them to replace it.

  

  Business Response

  Date: 03/29/2025

  Hello, good morning, *****. We hope you're feeling well. First of all, we're sorry for the bad experience you mentioned with your water filter. We'll be happy to address it. We'll get in touch with you.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not obligated for the debt claimed by ROYAL PRST. There is no contractual agreement between me and ROYAL PRST, and they have not furnished the original agreement as requested.

  

  Business Response

  Date: 03/05/2025

  Hello ********, thank you for contacting us, I am sorry to hear about your claim but will gladly investigate to ensure we can provide you with the information required for your dispute.  I located the account you mentioned, and I see an online dispute was submitted back on January 20, 2025 and a letter was issued that same day with the information required to determine the account is not yours.  Once we can confirm this information, we will provide you with a letter as well as notify all three major credit bureaus.  Please feel free to email me at *********************************** if you have any questions regarding the process of account dispute.  Thank you and we look forward to your reply with the documents to get this resolved as soon as possible. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company royal prestige and its salesmen conned me into a sure sale for them by opening the product knowing that i wouldnt be able to return it back and on top of that lied to me about low interest rate saying i was going to get the lowest interest rate ever at 2% when in reality they gave me an interest rate of 24%

  

  Business Response

  Date: 03/05/2025

  Hello *****, 

  Thank you for contacting us and brining this to our attention. We are sorry to hear there was a miscommunication regarding the finance charges applied to your credit line.  I will be happy to review your sales order and credit application to clarify any misunderstanding. I was able to locate your account and will be contacting you today.  Thank you for being a valued customer! 

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I dont need for someone to explain to me the interest that im getting, what i need is for someone to explain to me why the salesmen specificly told me and guaranteed that i would get a 2% interest rate and didnt deliver on his promise and even went to say this will be the lowest interest rate i have ever received in my life. The sales men lied to my face. What is your business going to do about these corrupt sales tactics that were abusively implemented on me?
  
  Regards,
  
  ***** *********

   

   

  

  Business Response

  Date: 03/07/2025

  Hello *****,

  Thank you for your response.  Once again, I am sorry to hear about the miscommunication that transpired with your sales representative.  We are actively investigating this situation and speaking to him as well regarding your claim.  Unfortunately, since we were not present during the sale, we do have a signed contract acknowledging your acceptance to a 24% APR.  Once we have completed our investigation, the issue will be escalated to our compliance team to review the Independant Sales Representative actions and any measures necessary will be presented. I can still have one of our representatives contact you via phone call to ensure we have all the information necessary for our investigation.  Thank you! 

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed.

  This does not resolve my issue i was sold on a lie and if i dont see anything from you to resolve my issues i will seek legal help and take this in front of the civil court to let them resolve it for because you are giving me the ring around with no resolution for me.

  
  
  Regards,
  
  ***** *********

  

  Business Response

  Date: 03/19/2025

  Hello *****,

  Thank you for your response.  I understand your claim is not denying the order but more so, the distributor was not clear on the terms and conditions of the contract.  I will be happy to further discuss the terms and conditions of both the sales order and credit application we have signed.  We will be in contact with you to discuss what was not clear but unfortunately, at this time, we cannot honor the resolution you are seeking. Thank you! 

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I can read i dont need for you to read the contract to me what i need is a resolution to this contract not an explanation, i was lied to and he even opened the product so i wouldnt be able to return it. which i wanted to doand couldnt because of his fault!
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This crazy company charge me 2000 for something I did not order they are criminals and con artists all I wanted was for a filter change not the entire unit which they did on they own.

  

  Business Response

  Date: 03/05/2025

  Hello ****, 

  Thank you for your taking the time to bring this to our attention.  I will gladly review your account and more importantly contact the sales office to get a better perspective of what happened. I was able to locate your account and will be reaching out to today to gather more information of the events.  Our priority is to always be transparent with our customers and ensuring only what the customer requested is on their account.  If you wish to contact me directly, feel free to do so at *************************************************************.  Thank you! 

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  ********************************************************************************************************************************************* Waiting for a response

  
  

  
  Regards,
  
  **** ****

  

  Business Response

  Date: 03/19/2025

  Hello *** ****, 

  Thank you for your response.  An email was sent on March 14, 2025, at around 2:20pm from one of our team members at *************************************************************.  We are awaiting your response to continue with the case.  Can you please confirm if there is a different email for contact?  Thank you 

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just found out that an unpaid and closed account exists under my name with Hy Cite/Royal Prestige Entreprises since October of 2022. I have never authorized an account to be opened under my name with this company nor did I ever received collect notifications. I request this account be removed from my Experian credit report. It is not showing up under Equifax or Transunion.

  

  Business Response

  Date: 03/03/2025

  Hello *****, 

  Thank you for contacting us, I know how important it is to only reflect accurate information on your credit report.  I will be more than happy to contact you today and explain the steps to disputing an account on your report. If you wish to contact us directly, you may do so at *************************************************************.  Thank you!