Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother's obituary and photo was reposted on March 4th, 2025, taken from the funeral home's website we used (**********************************************) on Tribute Archive's website without our permission. On Tribute Archive's website they ask people to donate to plant a tree in her memory and they provide social media links for people to click on and spread the stolen information more widely. This happened one day after our funeral home posted it and it claimed to be in partnership with them. There is no legitimate partnership between them and we did not agree or desire to have a Tribute ************ soliciting money or social media campaigns in our mother's name. There is no other reason for Tribute to do this other than to defraud our connections of money and collect personal data for more successful phishing operations. Below is the link that is still active, despite me and our funeral home contacting Tribute to ask for it to be removed on March 4, 2025. *****************************************************************************************

  Business Response

  Date: 03/10/2025

  Hello ******,

  Please accept our outmost apology regarding the Obituary page and other details of your Mother that was reposted just last March 4th from our Tribute Archive Website.

  We would like to let you know and this is to confirm that this was successfully removed on our system after we coordinated your request to our specific department. Kindly see attached file for your reference. 

  In line with ****** search option, since we don't have access with ****** system engine and that they're a different company by laws. We strongly suggest for you to request this directly to ****** to be removed in their search engine.

  Once again, we apologize for the inconvenience and please do not hesitate to let us know if theres anything we can do to assist you.

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to order a Memorial Tree for a funeral. It kept saying Card denied x 10 times. Called my bank and nothing wrong with my debit cards. Called The Tribute store on the phone# listed. I could hardly understand her. Iasked her location. She refused to give ***. Stated it was an offshore account only. This issue was never resolved. I don't have any other cards. I called the Funeral home and told them. Needless to say, this is not acceptable during this difficult time.

  Business Response

  Date: 09/23/2024

  Hello *******,
  
  Thank you for taking the time to let us know about your payment attempt challenges. The experience of our customers is very important to us. We're truly sorry to hear that you've had an unsatisfactory experience in placing an order with us.
  
  Our platform is designed to accept payments via Credit card and ******, since this payment methods are a different firm with a strict security protocol and as much as we wanted to push through with the order, its the payment card youre using that is not allowing the order to be charged successfully.

  Heres the error messages we received from your issuing card on your payment attempts.
  Sep 21, 2024, 7:53 PM - Tell the customer to try a different payment method, or they can contact their issuing bank for more information
  Sep 22, 2024, 7:26 AM - Tell the customer to try a different payment method, or they can contact their issuing bank for more information
  Sep 23, 2024, 8:50 AM - You previously attempted to charge this card. When the customer's bank declined that payment, it directed ****** to block future attempts.
  
  In this kind of situation, we would like to ask your outmost understanding as Tribute Store does not have any control to charge your card as this is beyond our jurisdiction. What we can only suggest is for you to use a different card for payment or call you bank the soonest to clarify as to why your card cant be charged successfully.
  
  Once again, we apologize for the inconvenience and please do not hesitate to let us know if theres anything we can do to assist you and reach a better resolution.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous requests to have the obit removed have fallen on deaf ears. Please remove the obit. It will generate danger for my entire family and myself if it continues to be made public. Thank you.

  Business Response

  Date: 08/01/2024

  Hello ****,

  Please accept our outmost concern regarding the challenges your Family is facing in line with ***************************** visible Obituary page. We would like to let you know that this was successfully removed on our system, right after you requested this to us. Kindly see attached file for your reference.

  We strongly suggest for you to coordinate and request with ****** team directly, for the removal of any ***************************** Obituary in their search engine if you're still seeing any since we don't have access with their system and that they're a different company by laws. However to extend our assistance, we also did a request to ****** but we can't guarantee on their behalf if when can they remove it or if they will ***** our request.

  Again, we appreciate and respect your feedback on this.

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email requesting my mother's Obituary Trubutearchive.com page be removed from their site and to not show up in ****** searches. Her full name, the funeral home, her burial site and photo have all been posted online without my or my family's consent! The email was never responded to for the removal request. Our family DID NOT approve this and was recently discovered buy us multiple times doing searches. I want my mother's obituary page taken down immediately!!*****************************************************************************************

  Business Response

  Date: 07/08/2024

  Hello *****,

  Please accept our outmost apology regarding the delay of your request to remove the Obituary page and other details of your Mother from our Tribute Archive Website. Since we are partnered with the assigned Funeral home, all of the deceased they cater will automatically saved in our system as well. In any cases that the Family member would like this to be removed, they can request this directly to the Funeral Home as well or to us for removal.

  We would like to let you know that this was successfully removed on our system after we coordinated your request to our specific department. Kindly see attached file for your reference. 

  In line with your request for the Obituary to be removed in ****** search, since we don't have access with their system engine and that they're a different company by laws. We strongly suggest for you to request this directly to ******. However to extend our assistance, we also did a request to ****** but we can't guarantee on their behalf if when can they remove it or if they will ***** our request.

  Again, we appreciate and respect your feedback on this.

• Initial Complaint

  Date:05/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transcription April 24, 2024 Name of company Tribute Store Order # ******* I placed an order for flowers to be delivered to the address on attachment. Flowers were to be delivered before the funeral service. The service is over and no flowers were delivered. I have contacted the company requesting a full refund. They said it will take 2 days to receive a refund so I'll wait and see if that happens. But to not fulfill flowers specifically for a funeral is disheartening. I did order the flowers through the funeral home *************************** in ********* ***********. It was set up through their website to deal with this company the Tribute Store.

  Business Response

  Date: 05/20/2024

  Hello *****,

  Please accept our deepest apology regarding the delay of your refund, it took a long wait for us to update as we are also waiting for the assigned local florist to confirm the cancellation of this order, before we can process the refund on our end.
  
  Rest assured that we have successfully canceled your order and processed your refund in the amount of C$134.47, attached is a copy receipt for your reference. Kindly allow 2-3 business days for the funds to reflect on your account.
  
  Also, we know that this is not enough for the trouble cause, but to make amends, we would be happy to offer you a single memorial tree planting at no charge. Along with your custom message, the tree planting will appear on *************************** tribute page and you will be provided a digital certificate to honor your loved one. Kindly reach us out to arrange this. Thank you,
  
  Rue Co
  QA Specialist - Tribute Store

   

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tribute Archive website - Has deceased loved ones details and picture on website. I never agreed to this. It raises privacy issues.Not sure when it was uploaded, probably around 2/8/24.

  Business Response

  Date: 03/12/2024

  Hello and thank you for reaching out to us. Please be aware that Tribute Archive is a different site, also owned by Tribute. All obituaries posted with our partnered funeral homes are mirrored on this site, and ************************* is one of them. However, we always appreciate family members' requests to remove the obituary listing if they choose to do so. As of this writing, we have deleted ********************************* obituary from the Tribute Archive website.

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Even though some details of the obituary have been removed, the site still has picture and other details of deceased.  I'd like for it to be removed completely. I never authorized this and would like for it to be taken down. Thank you]
  
  Regards,
  

  ****************

  
  

  Business Response

  Date: 03/19/2024

  Please see the screen capture attached. Tribute Archive no longer shows information of the Obituary and no longer searchable. 

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I don't know if it's a ****** issue or Tribute Archive issue. When searching for deceased name, her picture and some details show up on Tribute ******.  I've attached screenshot and web address showing this. My family and I would like it removed completely. We never agreed to have her picture or any info posted online. Thank you
  
  Regards,
  

  G Hierro

  Business Response

  Date: 03/27/2024

  I have attached the screen capture that shows when the web address provided is being clicked. As for the details being available in ******* we highly recommend to contact ****** Support Team to request removal. Please let us know if further assistance is needed.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a spray of flowers for my family. The decedent was ****************************, at the ***************************************** in ********************, **. and the card sent with the flowers should have read: From ******* and ******************************* (maiden name is ********. The card used was in my maiden name.) I spent $232.81 and the flowers were never received. All cards were collected for acknowledgements at a later date and there was no card for the flowers I sent and no sign of flowers. My sister has the same complaint.I want my money back. Can't believe they would scam grieving families.

  Business Response

  Date: 02/23/2024

  Thank you for reaching out to us. We have coordinated with the right department and investigate what happened to the order. We sincerely apologize that we were unable to deliver your order as expected. To rectify the situation immediately, your order was successfully refunded on February 18th in the amount of $232.81 and should reach your bank account in 1-3 business days. Once again, we apologize for the inconvenience, and please do not hesitate to let us know if theres anything we can do to assist you and reach a better resolution.

  Customer Answer

  Date: 02/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove a deceased loved one on your website, as it raises privacy issues. ******* (*******) ******, 71, passed away peacefully on Saturday June 24, 2023 in *********, **************.Link: ****************************************************************************************

  Business Response

  Date: 02/05/2024

  Hello. Thank you for reaching out to us. Please be advised that the obituary for *************************** has been removed in Tribute Archive site. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fathers obituary was posted on their website. I did not give permission for this nor did the funeral home. This is the wrong version of the obituary that was taken down to add the correct one on to our funeral homes website. People are already seeing the wrong one and leaving tributes!

  Business Response

  Date: 01/04/2024

  Hello. We would need the name of the deceased and the name of the Funeral Home that catered the funeral service in order to validate the complaint and provide additional information. If the complainant is referring to the Tribute Archive, please be aware that this is yet another platform controlled by Tribute Store. All of the obituaries from our ********************************* are identical to the obituaries displayed on our site. If the family wishes to remove the obituary from Tribute Archive, we will gladly assist them with that request. Please let me know how we can further assist.

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear   
  
  My fathers name is ************************* and the funeral home is ********************************************* in Riverside, **.  Phone number is ************. 
  Regards,
  
  *******************

  Business Response

  Date: 01/08/2024

  Hello. Please be notified that the obituary of **********;Carroll Sr. has been removed from the Tribute Archive website. We apologize for any inconvenience this has given you. Please do not hesitate to contact us if further assistance is required.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away February 28, 2023. I purchased a memorial tree through this store to be planted and they said theyd get back with me when it was planted. I finally got an email in the month of October saying the coordinates were in ******* nearby where he lived and passed. My aunt went to see the tree where it was supposed to be planted and someone there said that tree is in Washington! I contacted the tribute store and told them this and they then said its in Michigan and gave me those coordinates and advised not to go see it as it might be dangerous to where its located to go walking!! I dont believe there ever was a tree planted. I waisted money for nothing. The site where my dads memorial is on is ******************************************************************************** and www.memorial tree.com is where I purchased to plant a tree. No one ever gave me pics of it either!!! I got scammed. Do not trust this place!

  Business Response

  Date: 11/14/2023

  Our forestry partner, ********************* work with their networks of planting partners throughout North America and trees are planted wherever reforestation is needed most at that time. We leave it up to our forestry experts and planting partners to decide where the needs are. While we are aware of the discrepancies of the planting location being sent in the email, we are doing our best to fix the issue. Upon checking on the order under the Purchaser name *******************, an email was already sent that indicates the right information where the tree in honor of ************************* was planted. Also, we do no recommend visit the physical location of the tree as it may be difficult to identify the tree and traverse the terrain without risk of an injury occurring.?In other circumstances, there may be accessible areas where rangers can direct visitors to our funded trees. Such locations will be noted on memorialtree.com where we continue to update the latest information and content to share all the progress from these loving tributes. For further information or assistance, customer can contact us directly at ************. 

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

  Customer Answer

  Date: 11/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Their reply makes no sense. They emailed me NOT to go visit the tree but in the complaint response they advised to go visit?? Im really not getting it. 

  
  Regards,
  
  *******************

  Business Response

  Date: 11/15/2023

  Please accept our apologies for the previous response. We used the phrase "we do no" instead of "we do not." Also, we regret for the lack of some information, such as a photo and an accessible location. While the purchased memorial tree was already included in the batch that was already planted, please be aware that we have refunded the $46.90 in full to the same card that was used, ending in 5724. You should receive the funds within 3 to 5 business days. Again, we sincerely apologize for the inconvenience this may have caused you.

  Customer Answer

  Date: 11/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************