ComplaintsforSchoepp Motors, Inc.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I searched online for a particular SUV-******** Edge. I found a dealership that carried the vehicle in *******, **, I was looking for with those specific features. I reached out to a salesperson and scheduled a time to look at the Edge. At which time (May 20th, 2023) I was very interested in purchasing the vehicle and processed to negotiate a price. Once we agreed on a price and I signed the paperwork they then transferred my physical **** license plates to my new car. At no time during all this was I advised I would be responsible for handling the **** tax, title and license with the state I reside in. Once the sell was wrapped up, I was under the impression that there was nothing else needed on my end. My original registration is due the month of February and since I hadnt received a renewal notice I reached out to my local courthouse and was advised they never received the appropriate documentation for registration. I then took immediate action and paid the necessary fees including the late penalty ($156). I then reached out to the dealership to request reimbursement for the additional fee. At which time I was told they remembered the sell last year and how I carried myself poorly, but conveniently didnt remember transferring the physical license places and that I was lying and I should have been educated better on the car buying laws. He then goes on to say they always transfer the license plates at the end of the sell however the loan representative mentioned they should have never done so and just provided a temporary plate. Yes, I raised my voice as I was extremely upset as this situation that could have been avoided if I was educated at the time of the sell. I will NEVER buy any future vehicles nor recommend the dealership to any of my family and friends.All i was asking for was a refund of the penalty fee ($156)

  Business response

  02/28/2024

  We have spoken very amicably on the phone a couple of times and I think 

  we have agreed to move on; hopefully with a better understanding and better communication.

   

  Customer response

  02/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  11/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from Shoepp Motors and its has not worked properly since I bought it. We returned it for repair August 16th. They returned the vehicle to ** November 24th in worse condition and not repaired.

  Business response

  12/09/2023

  We are in communication with the customers.

• Initial Complaint

  06/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle purchased in November, before picking up they stated there was an issue with a fuel injector and if we payed $1,500 more they will fix it so we proceeded. After 50 miles check engine light is on. Called they said we didnt that was going to happen. Car filled up with smoke started shaking took the car to the shop they said well look at it. They had the vehicle for over a month when I came to pick up the vehicle the check engine light was still on still shaking still smoking. They stated they replaced 2 injectors and they dont know what the issue is and that they will not be proceeding with more repairs. They want me to pay over $1000 for a car that is still not fixed. Worked on a price of $750 and left with my still broken car. When I asked to see receipts for the first injector they said they didnt have it in the system, which means they didnt even fix it. Told us to go to *********** which costs us $2,600 and still having the same issue. Problems from day one with this car

  Business response

  07/07/2023

  The vehicle in question is a 2011 *** which had over ******* miles at the time it was purchased back on November 7 of last year.

  We spent $2,871 on parts and labor for fuel injectors. The customer only paid for the part for one and no labor,($709 plus tax):

  leaving us with an unpaid balance of over $2,100.00 that Schoepp Motors had to absorb.

  The customer has since stated that they have taken the vehicle to the *** franchised dealer for repairs.

   

  Customer response

  07/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yes the vehicle was taken to *** where they said the previous owner was well aware of the issue that costs over $10,000 in repairs and so were you guys! You knew the issue was costly and thats why the check engine light was just turned off for the purpose of selling it. *** TELLS ME THE *** IS READY TO RETIRE!?!?!! These are issues before we even purchased the vehicle that we were not told about! DPF is a big issue and you guys knew that you werent able to sell it so you covered it up! Not true that the vehicle was purchased with over 152k it was over 153k thats more that you guys lied about! Proof for everything! 
  Regards, 
  
  *************************

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 17th, 2022 I experienced transmission failure on my 2017 ****** Rogue Sport SL AWD. I dropped the vehicle off at *********************** East for an inspection and they determined the transmission needed to be replaced. The vehicle's transmission was covered under a 3rd party extended powertrain warranty purchased at the time of the vehicle's purchase at Schoepp Motors Middleton. After I received the inspection results I called Schoepp to report the issue. They stated it was covered under the warranty and that they would pick up and repair the vehicle. they said it was required to be fixed at Schoepp to be covered under the extended warranty. I did not want to have them do the repair based on previous questionable service and repairs but they said it was required. The vehicle was picked up by Schoepp on November 22nd, 2022. Vehicle was repaired and ready for pickup on December 14th, 2022. Upon pickup I learned that an alignment was not completed after the new transmission was installed which made me question the quality of work since it is recommended by ****** to perform an alignment after transmission replacement. Schoepp stated that an alignment was not covered under the warranty. I immediately scheduled an appointment at ******** on Jan. 2nd, 2023 to perform an alignment and inspection of the replaced transmission. Upon inspection it was found out that the new transmission was never programmed after installation which is required. ******** stated that the new transmission could've already suffered damage but there is no way to tell for sure. ******** then contacted Schoepp to get the codes to program the transmission. Schoepp paid for the programming and alignment to be completed at ******** but this doesn't guarantee that the transmission isn't damaged. I asked Schoepp to have ******** replace the transmission or warranty it for 2 years with no mileage restrictions. They offered a 2 year 24k mile warranty but I drive **** miles per week for work commuting.

  Business response

  01/25/2023

  As she states :

    We did replace the transmission (at no cost to her).

    We paid for the programming and alignment as ******** recommended.

  She is concerned because ******** told her that the transmission "could've already suffered damage".

  Even though there is no evidence of damage;

  we offered her a 2year/24,000 mile warranty on the transmission (at no charge).

  She wants unlimited miles, she says that she drives **** miles per week.

  That's over ******* miles in 2 years. 

  We have been conversing with her and are willing to continue the conversation in an effort to find an agreed upon resolution.

   

  Customer response

  01/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  I am having problems with the transmission, I have an inspection scheduled for Friday another $100 out of my pocket. This is the third inspection Ive had completed. This does not resolve anything. Unfortunately, you guys did not follow the guidelines to put a transmission in and I would l I am experiencing high levels of anxiety and my mental health is declining. This needs to be taken care of, and you guys need to take care of it like a new transmission put in by ******* It clearly states in the guidelines for replacing a transmission that the alignment shouldve been completed as well as it should have been programmed before I drove it. You are aware you are at fault for that because you paid to have my car aligned. So not only did your technician not program my transmission he also didnt align my vehicle. This is a mistake on you and your company. This mistake is not something that I should have to pay the consequences for.  You also did not let me keep my car at ****** and have ****** do the replacement, which is what I wanted to do in the first place due to previous experiences with other vehicles at your shop that was not done correctly. You guys have proven your incompetence. Your technician botched the job. Again, this is not something I should have to pay the consequences for you should stand up and own the mistakes that you made. At this point the only thing that could make this right is for a ****** to put a new transmission in my vehicle. At this point, I am unable to keep my speed my cars RPMs keep jumping up and down. My car doesnt have normal power. I can feel that there are issues with the transmission already. My mental health is declining and my anxiety is increasing. I drive for a living, and I have no clue if Im gonna be stranded somewhere.  
  
  Regards,
  
  *******************************

  Business response

  02/02/2023

  We have been communicating with the customer and will continue to try to find a resolution that works for both parties.

  We will reach out to her again.

   

  Customer response

  02/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Schoepp motors has not been in contact this entire time. They did contact me yesterday. I again stated either a 2 year no mile restriction and or new transmission installed by ******* He did not have a resolution and said he would call me this week. I dont understand why they called with no resolution.  They clearly know what I have asked for as it was put in the complaint.  
  
  Regards,
  
  *******************************

  Business response

  02/08/2023

  We have spoken again today and some suggestions were put forward.

  Hopefully, we are all working toward a resolution.

• Initial Complaint

  12/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2019 ***** Silverado from them on 10/15/22. The week after I made the first payment (11/21/22)the truck completely shut down and would not start again. They added an after market bumper on it which is causing the sensors to go haywire and not an entire system issue with the computer of the truck. Had to have it towed to a GM dealer to try and get it running again. Now here we are 12/17/22 and its doing the same thing. I called this dealership the day it first happened (11/21/22) in which they made sure to let me know that its past the 30 day window from when I purchased (6 days past) and they dont need to help and its not their problem. Since *** owned this vehicle just over 3 months it has left me dead on the side of the road 6x. It is currently not functional the week before Christmas again and they will do nothing!! Bought an almost $60,000 driveway weight and the company will not help. I cannot afford to keep having this thing towed and fixed. When the dealership shouldve taken responsibility and fixed it when the issues first started shortly after purchase. Would be happy to bring the truck there and trade it in with no loss on my end. Help please!

  Business response

  12/20/2022

  I will look into this right away this morning.

   

  Customer response

  12/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  The truck has been towed now for the 2nd time due to complete failure(unable to start). It is currently at ******************** in ***************. They have discovered what the issue is. The aftermarket bumper on the truck that was installed prior to me owning it was never hooked up in the back. Which caused the hanging wires to be corroded, then when they got wet caused the entire system to go haywire. Due to your inability to properly "cap off" the wires that were hanging before I purchased this truck it has costed me hundreds of dollars and 6+ times being stranded on the side of the road. I expect to be compensated for the bills this issue has brought me due to Schoepps selling a vehicle not ****************** or maintained.  
  
  Regards,
  
  *******************************

  
  

  Business response

  12/22/2022

  We have contacted the customer and she is satisfied.

  Customer response

  12/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  

  Received a call from Schoepp Motors, satisfied with solution. Just waiting to receive it in the mail. 

  
  *******************************

  
  

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am hoping you will be able to assist me with a major concerns about a my 2016 Audi Q3 I purchased at Schoepp Motors in Middleton in May 2021. The situation is untenable and I have tried to have it addressed directly with the dealer but unfortunately to no avail. This has included writing an email to the owner ***** Schoepp 2 weeks ago- he hasnt even had the curtesy of responding to my email. I purchased this car in good faith being convinced by your salesperson about it reliability. I even was convinced by the salesperson to buy an additional full warranty that would cover most mechanical issues with the car, which has also ended being false. An investment into a reliable car has turned out to be the worst experience ever. This car meets the definition of a lemon in every way. Since purchasing it 14 months ago, I have had issues since the first week. I have had to now take it in 12 times for one issue after another! Every single time, in addition to the usual worry and hassle, I have had to miss innumerable work hours. I have had an out of pocket cost of $1,691.58. The final straw is that the engine light went on again last about 3 weeks ago. I called, brought the car in and have been told that it will cost about $1,600 to repair. This is truly outrageous. 12 issues, starting since day one, for the past 14 months! I do not have the means to pay $1,600 right now and thus have not been able to repair the car- it is now starting only once in a while and I have missed days of work (I work in Windsor and live in ******* so need a car.) . I live on a salary that simply allows me to cover month to month our expenses. I dont have any disposable income. The issues with this car are having deep impact on my ability to work- I have had to miss many work hours and entire days - and thus my financial stability. I would be deeply grateful for your assistance to rectify the fact that I was sold a true lemon.

  Business response

  08/09/2022

  I will check into this.

  Customer response

  08/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Schoepp Motors response simply states I will check into this who it giving any further information or timeline. It completely ignores the urgency of the situation as over 4 weeks have passed since the car engine light went on, the 12th issue with this car since I purchased it from Schoepp 14 months ago. I am right now unable to use the car as it dies and thus have been facing daily challenges to get to work as I dont have a regular ride. 
  
  Regards,
  
  *************************** ******

  Business response

  08/10/2022

  The complaint was sent Monday night and we responded right away on Tuesday.

  I called him and left a voicemail message with my name and number.

  He called me back and I reiterated that I would check into the situation and try to help.

  We agreed to speak again this afternoon.

   

  Customer response

  08/17/2022

  
  Better Business Bureau:

  
  I was contacted by the business in reference to complaint ID ********, and find they were able to resolve the issue by agreeing to fix my car at no cost. The issue its at this point resolved. I deeply appreciate the assistance of the BBB! You have been invaluable
  
  Regards,
  
  *************************** ******

  
  

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2016 ****** rogue from schoepp motors for ***** dollars a year ago in march 2022 I went to start my vehicle before work and it shut off then would hesitate to stay running the check engine light came on and also the traction controll light came on I brought it in to schoepp motors in Middleton and they said rodents chewed the wires leading to the engine I thought that was odd because there was still snow on the ground they said my warranty doesn't cover rodent damage so I paid out of pocket which was almost 400 dollars they said they replaced the wires and sprayed some rodent spray so this wouldn't happen again on March 28th I called them back because the same exact thing happened I wasn't able to get the car to them until April 3rd 2022 because it wouldn't stay running and didn't want to risk it because Middleton is so far away when *** called me back he said that the rodents left a scent and that they came back to chew more wires lol and that It would cost even more money to replace I don't feel this is right the truck wasn't even in the same location as last time because we moved and I already paid once to get the wires replaced I don't think the work was done in full the first time I'm looking to get this issue resolved in full with no more out of pocket expenses and no more going back and forth to Middleton for the same issue.

  Business response

  04/05/2022

  I will check into this with our service department.

  Customer response

  04/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

  Business response

  04/08/2022

  We sympathize with you. It must be frustrating to have rodents chewing on your vehicle's wiring.

  There is however, no reason to assume that we would be liable for any damage they have caused

  in the past or may cause in the future.

   

  Customer response

  04/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought 2 vehicles from Schoepp Motors East on November 12, 2021 the sales person was *******. 2020 ***** Silverado 2500HD 2014 ****** Rogue AWD I purchased the vehicles for cash, they needed to wait for the check to clear(even after the financing manager spoke to my bank to confirm that the money was there and the check is good) I didnt receive the extra keys or ANY PAPERWORK AT ALL that day stating that I AT LEAST purchased these 2 vehicles. ****** promised me that I would be able to get the extra keys and paperwork as soon as the check cleared on Wednesday November 17,2021. Upon getting the run around and shoveled out the door and not returned any calls, and when I showed up on 2 occasions to pick up EVERYTHING per ******* stating that was ready for pick up. Come to find out that both times they could not find ANY PAPERWORK or keys for our vehicles!!!! UNACCEPTABLE for ANY dealership to pull this c*** Especially after they say its ready for pick up. FINALLY found the accountant that HI-JACKED our purchase file and keys and got everything picked up on December 2,2021. Approximately on or around December 10 I received the title for the 2014 ******. I have called and been hung up on before speaking with any manager and the salesman ******* apparently does not want to talk with me about this ISSUE either. Today is ******* 4,2022 I have a LEGAL RIGHT to possess the title for my truck A TRUCK THAT I SPENT VERY GOOD MONEY ON!I want my title for my truck, I do not and will not listen to ANY OTHER EXCUSES I furthermore wish to educate the public community on the ***** A SCUMBAGS that are really in truly ripping off hard working respectful people like myself that SHOULD NOT HAVE TO and do not DESERVE to be treated like this, as a patron of any business a consumer has every right to be treated with RESPECT. This was a disaster from the first day that they promised us something and could not make good on their promise, troubling even more is that they DONT C

  Business response

  01/05/2022

  I will look into this immediately.

  Customer response

  01/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩