Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Maaco regarding there paint job with unsuccess. My car was never prepped to paint and I paid extra for the scratches to be remove. The paint job has been chipping, peeling, lifting and looks like they put bondo where there was none and painted over it saying for another $500.00 they would try to paint the deck lid again. I have before and after pics. When I picked up car it was so full of dust or just plain dirty. ******* told me not to wash for 2 weeks and when I did the bad paint job was really visually terrible. I called and called trying to get my car painted right but they never call back. The paint has a orange tint to it when it should be red. I've had my car 33 years. My paint job looks like they just painted over dust and grime. Also contacted main office and the told me it was the shop who painted my cars problem. I'm getting nowhere. And courts where still closed why I didnt file small CLAIMS but small CLAIMS said I had 2 years to file. I have gave them every opportunity to fix the problem and getting no response from them. They told me ****** head manager for all the stores would contact me, still nothing. Everyday I go out to my car I see this terrible paint job and so do others. I asked a body shop and they told me the car was never prepped and cleaned before they painted that's why its lifting and, peeling with cracks. I hope you can help me on what direction to take because I just can't get them to respond because there mad I complaint.

  

  Business Response

  Date: 10/21/2022

  This location is Maaco in Milwaukee, WI.  We never painted this vehicle as the customer is referring to the ********** location.

• Initial Complaint

  Date:10/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car in for install and paint rear bumper and drivers fender. **** provided verbal estimate and we agreed upon work. They never sent the written estimate by email as is customary. Went to pick up car and saw they caused damage to the rear sensors. I told them they needed to repair or replace. They refused to fix then demanded that I pay in cash, saying that they did not trust me and that I could file a credit card dispute. The amount they were asking was not only double what the verbal estimate was, but when I requested the invoice, they refused to provide, stating they will only release it when I paid. There became a heated verbal debate and they took my car back stating they would "have fun with it" and charge me $125 daily storage until I gave them the cash. I continued to talk to them and called my parents to assist (im 18 year old college student living **** miles away and they were clearly taking advantage of that). They then threatened to "beat the s*** out of my car". My parents were concerned, police were dispatched and arrived there but couldnt do anything. My parents advised to just get the car out of there, but they refused to accept their Venmo or Zelle, only cash. I went back the next day and picked up the car (I had no choice, my car was being held hostage, police couldnt do anything, and they were threatening to cause more damage and charge storage). I paid them $1400 cash (estimate was $640-740). They still refused to provide the invoice as well as a receipt for cash payment. My parents called throughout to try and resolve but they refuse to speak to them. Bad enough I paid twice the estimate, but I have damaged rear sensors, the fender paint doesnt match, and there is overspray everywhere which will need to be professionally removed. Called corporate, SJ advised they are individually owned/ operated so cant resolve, but she spoke to owner **** who would call me, but he has not. Attaching the complaint sent to corporate and pics .

  

  Business Response

  Date: 10/21/2022

  The vehicle was originally brought in for an estimate after the customer was involved in an accident.  The left rear wheel was snapped off and the bumper was damaged and needing replacement.  We were unable to move the car due to the wheel being snapped off and gave the customer almost a week to find wheels that he wanted to purchase second hand as he did not want us to order a factory replacement.  The customer was provided with a full estimate of what was needed, at which time he also did not want to pay for a rear bumper and asked us to give him time to order one from the internet because it could be found cheaper.  When the bumper was delivered to our shop it arrived folded in 3 seperate sections, at which point we called the customer and informed him that we do not recommend using this bumper as it will not turn out correctly due to the shipping method.  The customer came to our shop and inspected the bumper, he was again informed that we do not advise using this bumper as it will not be a good fit and was shown in person the areas of concern that we noted.  The customer informed us that he wanted to use this bumper as it was only $300 instead of the proper bumper that we put on the estimate which was 3 times the cost.  We again told him that we will use whichever bumper he wants as he is the customer, however we strongly advise against it.  Upon arrival the customer was not happy with the bumper, which we again told him we advised you multiple times against using this aftermarket bumper however you wanted to save money by going this route.  The customers vehicle was not "damaged" as he stated, however it was not a proper fit due to being a cheaper aftermarket alternative.  The only "verbal debate" was caused because the customer was refusing payment upon arrival, at which point he was informed that his vehicle would be locked inside the shop and a daily storage charge would commence.  The daily storage rates are clearly posted at the front entrance of the business so the customer was well aware of this.  We were very understanding of his needs and did not charge any storage fees while we allowed his car to sit on the property waiting for parts he was choosing to purchase online.  As for not accepting Venmo or Zelle payments the customer is correct, as a business we do not take Venmo or Zelle.  The customer was advised that we would only take a cash payment due to the comment of a "chargeback" once the credit card payment was made.  After the customer bringing police officers to our location he was informed that as a business we have the right to accept whichever form of payment we choose.  The vehicle was not held "hostage," it just was not being released to the customer without payment for services performed.  At no time was the customers vehicle threatened with "have fun with it" or "beat the s*** out of it."  At no time was the estimate $640-$740, unfortunately I am unsure where that miscommunication came from so I can't speak to that portion of the complaint.  The customer was offered the opportunity to bring the vehicle back for touch-*** on his areas of concern, however he chose to lash out in a verbally abusive manner instead.

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This business is not being truthful.  The only truth is that they were very gracious and workable in the beginning and all those details provided regarding assisting with holding the car until wheels arrived is completely true - this is why I trusted them!!  Once the bumper arrived, I was NOT strongly advised not to use it, in fact it was in perfect condition.  If this business felt it was not usable, then why would they even proceed and agree to use it?   Further, this complaint actually has nothing to do with the bumper - the bumper is perfect - there is one part on the ends that do not line up exactly but this was expected as originally advised and this is not the complaint.  The bumper paint and the fender paint are a mismatch on the car and the sensors which were removed and reinstalled were damaged during that process.  These two items have nothing to do with the actual bumper that was used and everything to do with the quality of the work the shop performed.  The fact that there is paint overspray all over the car is another testament to poor work.  As far as what transpired at pick up, I absolutely refused to make immediate payment - they handed me a completely unsatisfactory job.  What I asked is for resolution, for them to fix what was pointed out and they refused to do so, stating I must immediately pay for the job as is and that is not acceptable.  My parents were on the phone and there were customers in the store that all heard the comments that they are now denying.  My parents called the police because they were nervous about what was going on BECAUSE of those comments!  Maaco said that they offered touch ***** not only is this not true but when I left the car there that night, they actually made an effort to touch up the sensors. Please look at the pictures and tell me - it looks like a child with a paint brush and their schoolpaint set did the job - looks worse than before.  Finally, as far as the estimate - Maaco clearly acknowledged in the response that the bumper they wanted to provide was 3x as much - so if that is the case and the original estimate was $1400 - please help me understand how the final price at pick up remained $1400 when they did not provide a bumper and I paid for the one that was delivered to them?  And please ask them to directly respond to this :  if something shady was not going on here, why is it that I was never provided the written estimate that by law was supposed to be provided.  Why when I went to pick up the car did they refuse to provide an invoice of the charges as requested, saying that they would only give me that invoice once I paid them?  And further, why when they were finally paid did they still refuse to provide an invoice for me to review as well as a receipt for cash payment?  Why did they say they would only mail me the documentation I was requesting - because they never intended to provide it as they do not want any record of this!!!  The reason they demanded cash payment was simply because they knew the work was unacceptable and poor and they did not want responsibility - if they were so confident in their work they would not be concerned about a credit card dispute.  I provided pictures of the work in the original complaint filed, I welcome any *************** to evaluate the  quality of the job Maaco provided.  I am willing to get two estimates of what it would cost to repair the work they did and accept a refund in that amount.  
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 10/26/2022

  The bumper was installed due to the customer saying he understood we would not offer a warranty on it since he was advised not to use it.  When cheap parts are ordered off the internet certain items, such as sensors, do not fit as they would on a factory bumper.  This is what caused the paint chips on the sensors, which we would have gladly corrected for the customer after the fact.  The original estimate was $1400 to get the customer a bumper and paint it, that was it.  The quarter panel wasn't part of that original estimate given.  The customer is correct, he was told that if he wanted corrections made to the work that was completed he would first need to pay for the work that was done.  This was due to his own actions when he came to the shop in front of staff and customers.  Not only was he very rude to our staff, but he was also very rude to other customers we had on site at the time he was here.  We bent over backwards to help this customer out.  We allowed him free storage while he gathered parts and even allowed him access to our tools once he acquired said parts.

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  First and most important - can you please explain the NO WRITTEN ESTIMATE, NO BILLED ITEMIZED INVOICE, NO RECEIPT.  This is not only against ********* law but is far from customary business practices.  2.  The rudeness you claim FOLLOWED your refusal to fix the sensors and demand payment upfront in cash, all while providing no written documentation - what customer in their right mind would trust that.   If there were concerns you had about the bumper, any proper business would have documented that and had the customer sign acknowledging such concerns but that didnt happen either.  The clear interest was in doing a job that would have no documentation and no accountability - whether you were trying to scam your franchise out of royalties, the government out of taxes, or the customer.  If you had offered to fix it, none of this would have transpired since this is all that I originally asked for.  3.  You are correct that the original estimate did not include the quarter panel - so the quarter panel painting cost several hundred dollars - that does not add up.  Your estimate was $1400 providing a bumper (which cost $900) then a few hundred for the quarter panel would have been additional - so again, how is it that the final bill was $1400 - I asked but you REFUSED to provide an itemized invoice as to how you arrived at that.  Why????? 4. I completely acknowledged that you "bent over backwards" to assist me in the beginning - that is the only reason I trusted you when you did not provide me a written estimate as is required by law and had you proceed with the work without it.  5.  You keep addressing the bumper when in fact, the bumper is not an issue, its in perfect condition.  The sensors fit exactly where and how they should on the bumper.  There is no reason for the sensors to be damaged .  You do not address the fact that the paint does not match or that there is overspray everywhere - both these things would have occurred even if we used the bumper you wanted to provide.  

  So if you are going to respond here  - PLEASE ADDRESS THE ACTUAL COMPLAINT - YOU HAVE NOT ANSWERED ONE QUESTION THAT WAS POSED TO YOU.  THE **** THAT YOU WILL NOT ONLY ILLUSTRATES THAT YOU CAN NOT AND/OR THAT YOU HAVE SOMETHING TO HIDE.  

  You keep referencing how upset I was in your place of business.  What customer would not be after this experience.  And in truth, irrespective of customer attitude, you have a responsibility to follow consumer law as well as provide quality work.  You are not excused from that.  Please do the honorable thing and make this right.  Maaco sends me emails constantly about the quality of work, integrity, etc that is part of the Maaco name.  Please do the right thing.  
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 11/08/2022

  I received your correspondence through the BBB email asking if the owner has contacted me or has resolved the complaint.  The owner has responded to the complaint through the BBB a couple times and I responded back.  He has not contacted me otherwise.  There have been no attempts on his part to resolve the dispute.  

  
  

  In his correspondence in answering the BBB complaint, he continued to fail to address the actual complaint.  The repair work he provided was to the rear bumper and the driver quarter panel.  The work he performed on the bumper itself was satisfactory and there is no complaint here.  The complaint involves the fact that he damaged the two sensors when re-installing them into the bumper and the paint he used on the quarter panel does not match the car / was not blended.  His response details the fact that I opted to use an aftermarket bumper rather than the original *** bumper to save costs.  So he is claiming that my complaint is not valid since he cautioned me about using this bumper.  Yet, I have no complaint about the bumper.  He does not address the main components of the complaint, which includes the damaged sensors, the poorly matched rear quarter panel paint, the overspray of paint everywhere, the refusal to provide a written estimate, the inflated bill at cars pick up (several hundred dollars more than the verbal estimate with no notice or authorization of further charges), refusal to provide an itemized bill at pick up, and then the refusal to provide a receipt for payment.  

  
  

  The owner insisted upon cash payment and refused to accept a credit card and justifies by saying I was rude when all he did was go above and beyond to help me - his response details how nice and workable he was in the beginning, which is all true.  It is so true that I trusted him and overlooked the fact that he never followed up with a written estimate to begin with!  I can see how he feels I was rude - I was very unhappy that he was demanding I pay in cash for a job that was not complete nor satisfactory.  He refused to offer any remedy and I repeatedly asked him to fix the job, and now in his response he is claiming that he offered to touch up the car which is completely untrue.  

  
  

  I contacted the parent franchise company, ************** and spoke to someone in the corporate office hoping they could assist.  They said the shop is independently owned and operated and they could not mediate resolutions and that they contacted the owner who assured them that he would contact me (which he did not, which is why I filed a complaint with BBB).  They did say that they could provide me with the itemized bill since they have the shop's point of sale transactions in their system.  Interestingly enough, however, there was no point of sale transaction recorded in their system, which only further incriminates this shop as conducting shady business and taking advantage of me.  

  
  

  Please let me know what happens from here.  I am attempting to seek resolution without having to go to small claims court.  I am a full time student-athlete at a very competitive university, **** miles away from my home - it will make court pursuit very difficult.

  

  Business Response

  Date: 11/08/2022

  The customer is correct in saying he was originally quoted $1400 for us to order him a bumper and paint it.  However he was not quoted a price of a "couple hundred" dollars on the driver side quarter panel (driver fender panel as he calls it).  The customer initially was verbally quoted $500 plus sales tax to paint the rear bumper if he supplied his own part to us.  That was just for the paint, not the body labor, as he also wanted us to remove his old bumper and install the new one for him.  The overhaul of a rear bumper on the customers specific vehicle calls for 2.1 hours according to CCC estimating software, that comes out to $138.60 pre-tax since our labor rate is $66 per hour for body.  The customer was verbally asked if he was going to do the work to further keep the cost down, and he informed us that since he did not have tools he would just have us do it.  He was again at this time verbally informed we would charge him the labor as well as the cost of paint.  
  
  
  The customer failed to mention he also asked us to purchase him the left rear bumper bracket for him that was broken in his accident.  The bracket he verbally asked us to order had a pre-tax price of $90.15.  The customer received a verbal estimate again before we actually performed any work that due to all these factors he would be around $1400 out the door cost, to which he agreed and asked us to proceed with the work.  This verbal authorization was given to ******************************  
  
  
  The customer is correct in the fact that we said we would not accept Venmo or Zelle, our shop has never accepted payments such as those.  Furthermore it is not advertised anywhere at our shop that we accept electronic payments such as those.  At no point throughout this entire process did the customer ever ask for an e-mailed copy of the estimate.  He did call us multiple times throughout our dealings to ask for updates and fill us in on the status of parts he was having shipped directly to our shop.  This is why estimates were done verbally as the customer would call us to ask questions, rather than stopping in to the shop.  
  
  
  Upon his arrival to pick up his vehicle the customer looked at his car and stated the paint looked great. He was however a very fussy customer and he took his time looking over the vehicle. At that point he said that he was not happy with the way the sensors fit. I said to him that is exactly what we talked about with aftermarket parts. I went over this with him three times and he said he wanted to save $500 by going with a *********** bumper. I explained everything to him and he said he was fine. I explained that their would be no warranty what so ever using his own parts. He agreed and said it was more important to save the money than doing it with the recommended factory parts. I especially highly recommended a *** factory bumper since he was a very picky customer, but he said he understood that associated risks and chose to go aftermarket.  The bumper was drop shipped to us and arrived folded three ways. This is not how a bumper should get delivered, it should be one full piece. 
  
  
  
  We did offer to do a touch-up on the scratch marks of the sensors, however he was reminded that we could not warranty the fitment because of his choice to use an aftermarket bumper.  The customer refused to pay for the job at this point and demanded we give him his car.  At this point we pulled his vehicle into the shop and locked it up.  He was told we would begin storage charges, as posted per shop policy upon non-payment of completed work we have a daily storage rate. 
  
  
  He then called the police and as he waited he harassed our customers coming in and out. He went as far as posing as an employee, telling our customers he would give them an estimate. This was only to bad mouth us to our customers. The police arrived and they looked over the vehicle and said it looked great.  They informed him that he would need to pay for his bill in order to take the vehicle. He is a complete scam artist and he had no intention on paying for this job from the beginning. We have seen over the last 26 years people try to do this, pay with a credit card, get their vehicle only to cancel their credit card the next day. This is why we insisted he pay cash, which the police officer informed him was the right of the business.  Due to his unethical actions we wanted him off the property as soon as possible.  Because of the above mentioned actions of the customer he was directed to leave which is why he didn't receive paper work at the time.
  
  
  As far as his concerns of overspray all over and the car being dirty we cannot comment on that as we do not know for sure.  I can state however there is a clear Maaco Disclaimer posted in the show room that states "You may have to clean some overspray yourself."  As the customer stated in his letter he only realized those concerns after taking the car home so we have not had a chance to see it and try to address the customers concerns.  
  
  
  I have also attached two pictures of the rear bumper after completion prior to it leaving our shop, as well as the repair order/estimate.  As you can see the sensors do have minor scratches, but the images he has of the "white out" as he refers look like a deliberate attempt to make it look worse than it was.

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I need to respond specifically to the point owner made them, as they are mostly false.  I am not understanding why we are going back and forth, I am seeking a resolution and there has not been any resolution proposed.  I respectfully as that the owner propose a resolution as this is the forum to do it. 

  1. Owner claims estimate was $500 to solely paint bumper - no labor / install.  This is simply ridiculous, why would anyone ask a body shop to perform an incomplete job. It was clear that the request was to make a complete repair.  

  2. The owner is correct about the bracket.  The authorization for them to order the bracket was provided and was an extra - that was done in person - when the bumper arrived at the shop, I physically went to see it and we discussed proceeding with the repair.  At no point did I receive a $1400 out of the door estimate at that time.  The first time I heard that number was when I went to pick up the car. 

  3. Please be clear - I was not asking to pay Zelle or Venmo at the onset, and yes, if the shop does not accept those payments that is acceptable.  I inspected the car and said the sensors needed to be fixed before I made payment.  That is normal business, no one pays for a job that has not been completed yet.  Had the owner offered to correct the problem, we would not be in this place.  Instead, he refused and then said he will now only accept cash as a form of payment as he did not want to risk I would dispute the credit card transaction (if he was confident in his work, he would not feel that he was at risk).  At this point, he took the car in the back and the incidents I earlier described happened.  I called my parents, they told me to just get the car out of there. And that is WHY i then offered to pay in electronic form as there was no way for me to magically produce $1400 in cash when I was prepared , and offered to pay with my credit card. 

  4. I asked for a paper invoice the day of original pick up as well as the next day upon actual pickup and was denied. The owner said it could only be mailed.  I asked for an email, and he repeated it would be mailed.  I have the pick up on video, as advised because I was concerned that they were asking for cash and providing no receipt and could claim I did not pay.  The next day, my mother called and spoke with the owner, **** directly and asked for an email as well.  He again said, "I said one will be mailed" and hung up on her.  This call is recorded as well.  There can be no dispute of these facts as they are recorded.  

  5. To clarify, I did not say I was not happy with the way the sensors fit.  In fact, they fit perfectly where they are supposed to fit.  So there is no issue with the bumper, the fact that it is aftermarket or anything.  The sensors were damaged by the shop during the repair.  As the owner admits, they were scratched up.  He did not offer to do any touch up.  I viewed the pics he provided in his response - please notice that they are not only not close up enough to adequately view the sensors, but if you were to enlarge the photo, the area the sensor is in is actually blurry.  IN fact, it is more blurry than the surrounding area, so I am not sure if this was his photo editing.  Either way, his pics do not show the area nor does it show the paint that does not match on the rear quarter panel.  When I went to pick up the car, I was even more upset because it appeared that there was a bad attempt to touch up the sensors - hence my white out comment.  Its insulting to be accused of doing that myself,  I am trying to resolve this.

  6. Finally, the owner keeps referencing how picky of a customer I am and how he cautioned me so much about using the bumper - I dont understand this.  If he was doing a job knowing I was "picky" and that I was going against his recommendation, normal business practice would dictate that he would provide me an estimate with all those details that I would sign.  The fact that he did not speaks for itself.  

  Finally, the fact that he would say I am a con artist is ridiculous.  There is no con - I simply went to his shop for a repair, expected a complete repair, expected him to follow normal lawful business practice and he did not.  As a customer I have a right to demand an adequate job.  I wasnt ever refusing to pay (if I was, why would I even offer to pay electronically when demanded cash).  I was happy to pay for a complete job.  What wound up happening is I was forced to pay for an incomplete and unsatisfactory job just so that I can have my car released. 

  Please offer resolution and let us both move on.

  Regards,
  
  ***************************

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2022 I went to pick up my car from MAACO after a paint job being done to it, at the time of review the paint was done sloppy and asked for a solution, team member said to bring it back to be redone. Which I did and when I went to pick it up again on June 16, 2022, the job was decent and everything was okay till 4 days after the paint on the car started to come off, due to poor paint and poor job quality. On June 24 I went back for a solution, The owner ****, wasnt to happy to see me come back, and said that Their hands are clean and he is not going to do anything about it. And kept saying good bye and good bye. And said they had to much work in hands, At no point was this my problem that they provide a poor quality job. And should not accept a job if they cant finish it well.

  

  Business Response

  Date: 07/21/2022

  We had painted this gentleman's vehicle four times to satisfy him and we are still unable to. We gave this customer our absolute best we could do and he still is not satisfied. Some people are just um satisfiable.

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Let me correct the business they painted it 2 times, and pictures show the type of work they provide. Proves of the pictures dont lie. I would like a full refund to resolve their mess. And the fact that they arent willing to accept it is not professional.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/21/2022

  We did repaint the vehicle four times, everyone here saw it go through to try and satisfy this customer. If the customer will return the parts, paint and labor we will gladly give a full refund.

  Customer Answer

  Date: 07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My only question is on how you can return, Labor and paint back to the business. I understand a part can be return, but paint and labor? main concern is the paint, to fully resolve the issue would be for a refund on the the Paint job (body labor, paint materials, refinish labor) total comes to $1571.00 
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 07/26/2022

  Proof was was sent 

  Customer Answer

  Date: 07/30/2022

  This are the 2 receipts that Ive had paided, one is a $900.00 deposit for the job to start in process. And the second was paid when the job was completed, no written warranty was given at both times. Only warranty was the owners words stating if job wasnt correctly done to return the car within 5 days. Car was brought back within 2 -3 days (dust particles and uneven ridges that were very visible). This was brought to owners attention, said he was going to have his workers correct the paint, at time of returning to pick up the car. Car was inspected and because it was recently done, paint job look good but again within a day the paint started to get blurry and started to lift up. Noticing that the paint job done to the car was just a second layer of paint to cover their errors. Again this is not a customer doing, the job it self is not professional.  When taking the car back, the owner said he doesnt want to even look at the car, and that his hands are washed.