Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beyond deceptive billing practices. These employers parade themselves as employees of ******, however they are 3rd party providers. So when patients go into an Aurora emergency room, which they think is in-network, they end up getting a massive out of network bill for out of network services which can be life altering for these patients. You will get one bill from ****** and another bill for same services from ermed. None of these providers tell the patients ahead of time they are out of network providers at any time. Beyond deceptive and misleading billing practices.

  Business Response

  Date: 04/16/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ********************  ****************** provides medical billing management services on behalf of ERMED SC.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  
  Our review of the patients account has resulted in these findings:
  
  ERMED SC bills for the emergency room physician who treated the patient.
  ERMED SC is separate billing than Advocate **********************
  ERMED SC is in-network with the patients insurance.
  The billing office has confirmed with UMR that claim was processed
  in-network.
  
  We regret for the inconvenience this has caused *** ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  ERMeds response does not address the fact that their employees are implying to be Aurora employees by working in ****** facility. You would think going to an ****** facility would have ****** employees. Deceiving the consumer into additional charges they did not anticipate by going to an Aurora facility. 
  

  Regards,
  
  *** ******

  Business Response

  Date: 04/18/2025

  ERMED SC's physician's are contracted with the hospital.  The paperwork the patient signed at the hospital does state there may be ancillary providers billing for services rendered at the hospital.  If the patient would like to get copy of this document they may request it from the medical records department at the hospital.

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Patients go into an Aurora facility expecting Aurora providers. Not having your staff acknowledge that they are not Aurora providers demonstrates a pattern of misrepresentation and deceptive billing practices. You should be ashamed of yourselves. 

  
  Regards,
  
  *** ******

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from ERMED stating I owed $790 for a doctor visit from 2023. This company has never contacted me before until now where they are now stating I am being sent to collections. I contacted this company twice and spoke to two agents that claimed they would send the claim to my insurances to receive proper payment and they never did. Now when I go online it shows they sent me to collections and did not even resubmit the claim. I had 2 insurances at the time of this claim and should have very little to no remaining balance. I really need help getting this figured out as like I stated before this company never contacted me til now and are very hard to get ahold of.

  Business Response

  Date: 02/02/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by *********************************************** provides medical billing management services on behalf of ERMED SC.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  

  Our review of the patients account has resulted in these findings:
  The collection agency is being notified to cancel the balance of $790.79.
  The patient is responsible for $0.00 due.
  

  We regret for the inconvenience this has caused ***** *****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  
  

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach someone at ERMED since October to get a copy of my bill to determine the amount owed but no response has been provided nor documentation. I dont have an account number or even a bill that shows any information!

  Business Response

  Date: 01/16/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by **********************  ******************* provides medical billing management services on behalf of ERMED SC.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  

  Our review of the patients account has resulted in these findings:
  

  There have been no calls made to billing office on this account.
  There is $0.00 balance due on this patients account.
  A $0.00 balance statement will be sent to the patient.
  

  We regret for the inconvenience this has caused ***** *****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Since filing this claim I have finally made contact with the business and gotten a direct response on my billing and paid the amount due. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2022, I slipped on some ice and hit my head hard on the cement. I went to the emergency room at **************************** in **********, ********* to get checked out. All of my medical expenses were taken care of by ******, including one for $819 to ERMED SC. I called Quartz about this sometime last year when I started getting letters from a collection agency and was told it had been paid and they would contact ERMED SC. Recently, I received a report on my credit record that this $819 is still outstanding. I then filed a credit dispute because ****** had told me it was paid. Because I filed that dispute, the collection company just sent me another notice saying that I still owed $819.I contacted Quartz again on April 12, 2024 after receiving the outstanding credit notice. They again contacted ERMED and their representative stated that they were unable to give the Quartz representative full details on the account since I wasn't on the call with them. The ERMED did confirm that Quartz was the listed insurance provider on file for the claim. The Quartz representative asked if she would be able to send the explanation of benefits (EOB) to ERMED reflecting the payment that was made. ERMED provided a fax number to send that to and the Quartz person sent the **** The Quartz person suggested that I wait a week or so before calling ERMED to make sure everything has been cleared up. I have attempted to contact ERMED several times, leaving phone messages, an email, and a message through their website. I have never received a response. I need to get this off my credit report.

  Business Response

  Date: 06/24/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *****************************.  *************** LLC provides medical billing management services on behalf of ERMED SC.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  
  Our review of the patients account has resulted in these findings:
  
  The missing insurance payment was located and posted to the patients account on 6/14/24.
  The collection agency was notified to cancel the account.  The collection agency has sent the patient a letter of deletion.
  The patient was only responsible for $51.39 balance which was paid on 6/21/24.
  
  
  We regret for the inconvenience this has caused *****************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I find it ironic that ERMED SC will respond to the BBB but could not bother to respond to MULTIPLE communications from me.  I left at least 6 phone messages over a period of 2 weeks with not one response.  I sent at least 3 emails with no response.  I also got on the ERMED website and sent an email through their Contact function.  Still no response.  I finally contacted ****** *************** the collection agency, directly and sent them the information from my insurance company showing that the bill had been settled long ago.  ****** promptly responded to me and said that they were closing this case.  As ERMED was the one who turned this over to collections in the first place, it should have been THEIR job to contact ****** and let them know that the outstanding bill had been paid right after my visit to the ER.  It should also have been the responsibility of ERMED, had they been a reputable company who cares about customer service, to contact me after my FIRST communication with them.  They did not bother to do so.  

  So yes, this complaint has been resolved but this is no thanks to ERMED SC.  I hope that a poor rating remains on the BBB website for them because they deserve it.

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent a bill one month ago for $498.00 for emergency room charge from **************************************. I was already charged for that and paid it to Aurora in full on January 31, 2024. Guarantor# *******. Account# *********. This is a *******************. I have tried to talk to someone about this and all I got was the run around and hung up on.

  Business Response

  Date: 06/17/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *************************.  *************** LLC provides medical billing management services on behalf of ERMED SC.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  
  Our review of the patients account has resulted in these findings:
  
  ERMED SC is billing for the emergency room physician who treated the patient at **********************
  ********************* does not bill the emergency room physician.
  The balance due after insurance processed the claim is $468.00.
  The patient can call ************* to further discuss details of the account.
  
  We regret for the inconvenience this has caused *************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,I'm contacting you because I have run out of options solving this persistent problem I'm having with ERMED SC billing department for $34.65.The bill was paid last year by State ************************************ on August 29,2023. The electronic fund transfer reference number is: 105664869GH0829 (see note on attached photo of billing statement).I talked to a State Farm representative today for help with this issue and to confirm that payment was made to ERMED. They provided me with their payment EFT number. They also said they would be happy to assist ERMED in resolving this problem by having ERMED call them.This is the second time I have tried to resolve this issue. The ERMED billing customer service representative did not want to help resolve this simple issue by calling State Farm to confirm that the payment was submitted. So I'm asking for your help. All the ERMED representative said that I could do is FAX them a copy of the State Farm *** (?).Hopefully you can help me out. Any assistance resolving this frustrating problem will be greatly appreciated.I've attached photos of the *** from State Farm with proof of payment and the bill from ERMED. Thanks in advance for your help in this matter.Sincerely,*********************

  Business Response

  Date: 03/28/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *************************.  **************, LLC provides medical billing management services on behalf of ERMED SC.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  
  Our review of the patients account has resulted in these findings:
  
  The missing payment of $34.65 has been posted to the patients account.
  There is $0.00 due on the patient's account.
  
  
  We regret for the inconvenience this has caused *************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 03/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  On a personal note I respectfully recommend that ERMED get a new billing subcontractor pronto. ERMEDs outstanding reputation for ER services doesnt deserve an F rating from the BBB - your current billing subcontractor does.

  All the best,

  *************************

  
  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023 I was having some chest pains and went to the local ** for treatment. Spent the night in the hospital and had multiple test done. My insurance has covered all bills except the one from ERMed. They have reached out to ER Med and so have I on multiple occasion to request the health records so my insurance will pay the pill. Every time ER Med simply resubmits the claim with no records to back up. ER Med will not stop sending me bills on this topic and has not been willing to send records to assist in insurance payment.

  Business Response

  Date: 03/13/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***********************. **************, LLC provides medical billing management services on behalf of ERMED SC.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  
  Our review of the patients account has resulted in these findings:
  
  Per UHC claim pending medical records.
  Medical records were previously sent to UHC.
  The billing office is appealing the charges with medical records.
  The patient is not responsible for any balance currently.
  
  We regret for the inconvenience this has caused ***********************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The statement from them is inaccurate.  This has been going on for months.  I have reached out to them and so has United Healthcare to have my medical records sent over and all they keep sending is the bill.  There has been multiple attempts to get this solved.  I have the reference numbers from the last few calls.  This is disgusting how patients are treated by this company.  Most would of paid this bill and thought nothing of it.  They have sent me over a dozen bills that same the same thing.  Every time I call United and them to try to get them on the same page.  A month later the same bill shows up.  United says they need the medical records and ErMed says they sent them, United then says they didn't get them just a bill and close the claim.  
  Regards,
  
  ***********************

  Business Response

  Date: 04/05/2024

  A new appeal has been sent today to the patient's insurance company which included the patient's medical records.  The patient should allow 4-6 weeks for the insurance to review and reprocess the claim.  The charges are on hold while pending with insurance company. 

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen by the Emergency Room at ******************************** on September 9, 2023. I received 3 bills. One from the hospital, one from the ambulance, and one from ER MED. I provided the information to get paid to all three. The hospital and the ambulance submitted the information I provided and they were paid. ER MED, apparently, refuses to submit the information for payment and continue to bill me. I have provided the payment information on numerous occasions. My last attempt was today, November 7, 2023, with speaking with a representative. The representative refused to submit the information as provided asking for a policy number even though I explained repeatedly it wasn't an insurance policy and the AUTHORIZATION number along with my name, address, and date-of-birth, was all that was required for payment. The representative continued to refuse submitting the information. When I requested to speak with a supervisor, the representative placed me on hold which as of the time writing this have been on hold for 1 hour and 6 minutes. This extended hold time appears to be an attempt to ignore my effort to pay this debt. I have made numerous good faith efforts to pay this debt and as such, consider this debt paid-in-full. It is up to ER MED to obtain the payment from the source they have been provided on numerous occasions.

  Business Response

  Date: 11/14/2023

  Thank you for your recent letter regarding the complaint submitted to your organization by **************************  **************, LLC provides medical billing management services on behalf of ERMED SC.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  
  Our review of the patients account has resulted in these findings:
  
  A claim was filed to the patients insurance on 11/8/23.
  The patient's insurance processed and paid claim on 11/10/23.  Per the patient's insurance the patient was responsible for $0.00.
  Currently there is $0.00 due on the account.
  
  We regret for the inconvenience this has caused *************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 11/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident at work on May13th 2022. The bills were never filed thru my insurance company. I have been calling ERMED since the beginning of august. August, todays date is 12/9/2022. Every time I call I get a different story: we will have to do a full refund before insurance is contacted, you will receive a check in the mail, you will receive a refund to your card, then none of those ever happened. In September is was told my refund was not filed correctly. I am waiting for $1,300.00 to be refunded to me. I receive a different story every time , from a different employee every time. I almost feel like if I did not keep calling that I would be scammed out of my money. I was told today that it would be ten more business days because it was sent to a supervisor , even tho I spoke with a supervisor the day before thanksgiving, and she told me I would have a refund in 3-5 business days. I have never had a worse customer service issues in my life. Hopefully one day I will get my my money back.

  Business Response

  Date: 12/27/2022

  Thank you for your recent letter regarding the complaint submitted to your organization by **********************  **************, LLC provides medical billing management services on behalf of ERMED SC.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ERMED SC.
  
  Our review of the patients account has resulted in these findings:
  
  The patients credit card was refunded $1546.89 on 12/19/22.
  All calls are being reviewed for possible coaching opportunities with call center agents.
  
  We regret for the inconvenience this has caused *********************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/22, I received the attached collection letter from *********************** Company in the amount of $1,273.00. I never received any invoice or correspondence from ** Med or *********************** Company prior to receiving the 10/19/22 letter. This charge is related to my twelve day admission on 8/14/21 to St. ********************** My health insurance is UMR and all invoices related to the 8/14/21 admission should have been submitted to UMR for review/payment. It appears that ** Med failed to submit an invoice for their 2021 services in August and is now utilizing an agency to collect. The ** Med account number is ********** and the reference number is T41784.** Med has multiple complaints about their inaccurate billing issues/practices and has for many years. There should be strict consequences for a business that, despite repeated complaints, continue to harass and inflict emotional distress on the people that utilize their health care services. Thank you.

  Business Response

  Date: 10/31/2022

  The patient's insurance was billed on 09/20/2021. Insurance denied charges $1203 & $70 as patient has not provided requested info. Charge $61 was adjusted by insurance. Per the patient's insurance, the patient needs to follow up with insurance about requested information.