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Business Profile

Casino

Potawatomi Hotel & Casino

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.63

Average of 16 Customer Reviews

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Review Details

  • Camille D

    Date: 05/01/2025

    How do you come to a casino, spend 800.00 and not get 1 bonus?!? Lots of people in the area of which I played were all complaining. This place has become a sink hole for money. I’m pretty disgusted on how they treat their players. You def won’t win if they have drawings coming up. You’ll never win! Trust me!

  • Antonio H

    Date: 04/30/2025

    Sorry for the good review. I am a math guy, and I am good with probability. I come here and gamble a lot. I usually win $100 to $300 --once I even got up to $900. The trick is that whenever a person wins more than what they started with, they should walk away for a couple days. If a person is habitually triggered to the point that they cannot stop gambling, they are addicted to losing. They are addicted to losing because no matter how much they win, they will not stop until their money is gone. That said, the casino is pretty typical and has good food. The end.

  • Patrick H

    Date: 03/26/2025

    Patrick H

    Date: 03/26/2025

    I'd give it less than 1 star if I could. This place cheats,to wish I could prove it some how. Super low pay back and not much fun. I wish there was some kind of investigation of this place. Something is just not right. Always busy with the same low payout all the time. This place has probably ruined so many families in *********, it's sad.

    Potawatomi Hotel & Casino

    Date: 04/03/2025

    Dear Mr. ********** you for providing us with an account of a recent visit to Potawatomi Casino Hotel. As a representative of the Guest Relations Team, I truly apologize that your experience has produced negative feelings towards Potawatomi Hotel & Casino. I have forwarded your concerns to the appropriate management for review as your satisfaction is very important to us, and we value your unsolicited feedback. As Im sure you understand, there is no guarantee that you will win every time you play. Each game outcome is based on a random number generator. This generator assigns a number to each reel, and that number corresponds to a spot on each reel, thus determining where the reel will stop. This process begins as soon as you place a bet. It truly is a matter of ******* order to maintain the operation of this casino, we work under very stringent regulations set forth by the State of Wisconsin to ensure that the integrity of this organization is adhered to. There would be no benefit to this organization to jeopardize the integrity of our gaming operation. The Compacts require that an electronic game of chance pay out between 80% and 100% of the monies it has taken in during its life cycle. Also, the State does a yearly audit of our gaming operations. For further information about the operation of electronic games of chance, please see A Guide to **************************** made available by the ****************************I realize that there are many alternatives when considering how to spend your leisure time and honored that you have chosen Potawatomi Casino Hotel. I hope that you have better luck during future visits. If you have any further comments or questions please do not hesitate to contact us.Sincerely,***** ***** Guest Relations Manager

  • Curt s

    Date: 03/20/2025

    Curt s

    Date: 03/20/2025

    Well being a soltice player years back and looking what they have accomplished now with an expensive casino that has super tight machines, it no wonder why they can spend millions to redecorate /renovate it, personally its over the top cluttered with machines etc, super confusing to know where your at between all the floors, I see why we get a decent amount to travel down plus hotel stays, their so called random number generator that's mentioned in canned statements to patrons that complain is a joke, all machines can be set for certain payout before they are put on floors with chips. Its no secret people. RNG is also designed by humans, ask ***** *. The smaller casinos with less revenue has better payouts to attract players, this casino really doesn't need it as much with the population of *********. when this casino was first starting out was a fun place and was a lot looser than now, look around the casino, no payouts hardly, but this fancy casino gets paid by all of us, sad. waited over an hour on a food order, complicated rewards program to use whats on the card for food. wont be in no hurry to stop down anytime soon

    Potawatomi Hotel & Casino

    Date: 03/26/2025

    Dear Mr. *************** you for taking the time to provide us with an account of your recent visits to Potawatomi Casino Hotel. As a representative of the Guest Relations Team, I truly apologize that your experiences have produced negative feelings towards our property. I have forwarded your concerns to the appropriate management for review as your satisfaction is very important to us, and we value your unsolicited feedback. As Im sure you understand, there is no guarantee that you will win every time you play. Each game outcome is based on a random number generator. This generator assigns a number to each reel, and that number corresponds to a spot on each reel, thus determining where the reel will stop. This process begins as soon as you place a bet. It truly is a matter of ******* order to maintain the operation of this casino, we work under very stringent regulations set forth by the State of Wisconsin to ensure that the integrity of this organization is adhered to. There would be no benefit to this organization to jeopardize the integrity of our gaming operation. The Compacts require that an electronic game of chance pay out between 80% and 100% of the monies it has taken in during its life cycle. For further information about the operation of electronic games of chance, please see A Guide to **************************** made available by the ****************************I realize that there are many alternatives when considering how to spend your leisure time and honored that you have chosen Potawatomi Casino Hotel. I hope that you have better luck during future visits. If you have any further comments or questions please do not hesitate to contact us.Kindest regards,***** *****, Guest Relations Manager

  • Steve Y

    Date: 03/14/2025

    Steve Y

    Date: 03/14/2025

    This casino is by far the worst casino ever. They claim that their percentage of winning is the same for all casinos but what people dont know is that since its on Indian land they can change that percentage. They also say its a random number generator but they also alter that too heard it from a slot attendant myself. I advise people to go somewhere else ********** and ********* pays out better than this place. The only good thing they have is sports betting which they cant alter because Vegas books makes the odds and they cant adjust it.

    Potawatomi Hotel & Casino

    Date: 03/26/2025

    Dear Mr. ******** you for taking the time to provide us with an account of your recent visits to Potawatomi Casino Hotel. As a representative of the Guest Relations Team, I truly apologize that your experiences have produced negative feelings towards our property. I have forwarded your concerns to the appropriate management for review as your satisfaction is very important to us, and we value your unsolicited feedback. As Im sure you understand, there is no guarantee that you will win every time you play. Each game outcome is based on a random number generator. This generator assigns a number to each reel, and that number corresponds to a spot on each reel, thus determining where the reel will stop. This process begins as soon as you place a bet. It truly is a matter of ******* order to maintain the operation of this casino, we work under very stringent regulations set forth by the State of Wisconsin to ensure that the integrity of this organization is adhered to. There would be no benefit to this organization to jeopardize the integrity of our gaming operation. The Compacts require that an electronic game of chance pay out between 80% and 100% of the monies it has taken in during its life cycle. For further information about the operation of electronic games of chance, please see A Guide to **************************** made available by the ****************************I realize that there are many alternatives when considering how to spend your leisure time and honored that you have chosen Potawatomi Casino Hotel. I hope that you have better luck during future visits. If you have any further comments or questions please do not hesitate to contact us.Kindest regards,***** *****, Guest Relations Manager

  • courtney g

    Date: 12/12/2024

    courtney g

    Date: 12/12/2024

    Needs to be investigated, racism and discrimination against me.they have banned me over something that did not happen on the casino premises. Didnt even call and ask for my side of the story. Just automatically banned me for life. I will be taking this to an attorneys office. Enough is enough .will have a attorney look further into this matter

    Potawatomi Hotel & Casino

    Date: 12/16/2024

    Hello ************** casino ban that is submitted goes through a process. An investigation takes place and the results are submitted to the ************** which is comprised of representatives from multiple casino departments. The information is reviewed and the committee votes on the ban and the duration of such ban. Your ban is permanent and any requests submitted to review that ban will not be considered. Since you mentioned retaining an Attorney, I will share our process. Once you retain Counsel, give us a call to share the Attorney's name, Law Firm and contact information. We will forward that to our Legal Team and they will reach out to your Attorney. If you have further questions, you can certainly give us a call.

  • Steve Y

    Date: 02/16/2024

    Steve Y

    Date: 02/16/2024

    This casino is trash no one wins here at this casino. All 3000 plus slots that they have here are rigged to make people lose so they can renovate thir expensive *** casino and hotel. I advise people to play at gas station slots at least they have better chances to win then this casino. Hotel is expensive $132 on a weekday night and $320 on a weekend, food is also expensive their new rock n brews restaurant is horrible the food their look’s sloppy and over priced. Their food court a double cheeseburger with a handful of fries is $14 bucks $2 for a soda when they serve free soda in their casino everything is a money grab here at this casino.

    Potawatomi Hotel & Casino

    Date: 02/19/2024

    Dear ************,I appreciate you taking the time to share your thoughts and feelings regarding your experiences here at Potawatomi Casino Hotel. Please know that I have forwarded your comments to the appropriate areas for review. Be assured that we take all compliments and complaints seriously with our commitment in providing a safe, comfortable and entertaining destination.As I am sure you understand, there is no guarantee that you will win every time you play. Each game outcome is based on a random number generator. This generator assigns a number to each reel, and that number corresponds to a spot on each reel, thus determining where the reel will stop at the time you place your wager. It is truly a matter of luck.We do provide incentives for our guests who do patronize the casino on a regular basis with our Bonus Program. These monthly rewards allow you to play on the house and have a chance to see if lady luck is on your side. You state that you always use your ***************** card when you play, so continue to do that so you are receiving the best possible offers.I am sorry that you have not enjoyed the food and service at our restaurants during your visits. I will certainly share your thoughts with our *************** Leadership. Our hotel offers for our guests are based on play and availability. That changes based on your recent gaming activity.Your continued loyalty and patronage is appreciated! If you have any questions or additional concerns, please do not hesitate to reach out to me or any member of the Guest Relations Team.Kindest regards,********************* Guest Relations Manager

    Steve Y

    Date: 03/04/2024

    Again this casino is ******* trash…of course is all on luck…my *** please don’t give me the whole story about luck especially when you guys know and operate a casino and making sure there is low pay out..you talk about promotions 20 dollars for a whole month in 5 dollar increments per week sure that definitely sounds pleasing to come to this casino and test out your luck. Other casino have better overs heck ** casino offered me 50 dollars in slot machine play what do you guys offer…yea I thought so ******* scammers. I know how random generated numbers work but what I also know is that your attendants can make sure that random generated number function can be fixed which gives you guys the edge.

  • Janet K

    Date: 12/29/2023

    Janet K

    Date: 12/29/2023

    It's awful....not many winners...sad patrons. No competition so no need to payout.

    Potawatomi Hotel & Casino

    Date: 12/31/2023

    Dear ****,I appreciate you taking the time to share your thoughts and feelings regarding your experiences here at Potawatomi Casino Hotel. Be assured that we take all compliments and complaints seriously with our commitment in providing a safe, comfortable and entertaining destination.As I am sure you understand, there is no guarantee that you will win every time you play. Each game outcome is based on a random number generator. This generator assigns a number to each reel, and that number corresponds to a spot on each reel, thus determining where the reel will stop at the time you place your wager. It is truly a matter of luck.We do provide incentives for our guests who do patronize the casino on a regular basis with our Bonus Program. These monthly rewards allow you to play on the house and have a chance to see if lady luck is on your side. You state that you always use your ***************** card when you play, so continue to do that so you are receiving the best possible offers.Your continued loyalty and patronage is appreciated! If you have any questions or additional concerns, please do not hesitate to reach out to me or any member of the Guest Relations Team.Kindest regards,********************* Guest Relations Manager

  • Camille D

    Date: 12/27/2023

    Camille D

    Date: 12/27/2023

    Ive been. going to Potowatomi since it was just a bingo hall. This casino has changed so much that I no longer want to attend. Since I have been going, I primarily play video poker. I have noticed that the machines all deal the same cards. Seeing that I move Around from one machine to another, that pattern is what Ive noticed the most. The machines are so tight that its insane. How do you go to a casino every day of the week for months and they arent paying? Something definitely wrong with this picture.

    Potawatomi Hotel & Casino

    Date: 12/31/2023

    Dear **************,I appreciate you taking the time to share your thoughts and feelings regarding your experiences here at Potawatomi Casino Hotel. Be assured that we take all compliments and complaints seriously with our commitment in providing a safe, comfortable and entertaining destination.As I am sure you understand, there is no guarantee that you will win every time you play. Each game outcome is based on a random number generator. This generator assigns a number to each reel, and that number corresponds to a spot on each reel, thus determining where the reel will stop at the time you place your wager. It is truly a matter of luck.We do provide incentives for our guests who do patronize the casino on a regular basis with our Bonus Program. These monthly rewards allow you to play on the house and have a chance to see if lady luck is on your side. You state that you always use your ***************** card when you play, so continue to do that so you are receiving the best possible offers.Your continued loyalty and patronage is appreciated! If you have any questions or additional concerns, please do not hesitate to reach out to me or any member of the Guest Relations Team.Kindest regards,********************* Guest Relations Manager

  • Shanena H

    Date: 11/11/2023

    Shanena H

    Date: 11/11/2023

    Place is a complete rip off !!!!! I have spent thousands of dollars and never won a jackpot . I never get rewards, my name is never called in any of there drawings or anything. Not to mention I use my card all of the time.

    Potawatomi Hotel & Casino

    Date: 11/12/2023

    Dear ****************,I appreciate you taking the time to share your thoughts and feelings regarding your experiences here at Potawatomi Casino Hotel. Please know that I have forwarded your comments to the appropriate areas for review. Be assured that we take all compliments and complaints seriously with our commitment in providing a safe, comfortable and entertaining destination.As I am sure you understand, there is no guarantee that you will win every time you play. Each game outcome is based on a random number generator. This generator assigns a number to each reel, and that number corresponds to a spot on each reel, thus determining where the reel will stop at the time you place your wager. It is truly a matter of luck.We do provide incentives for our guests who do patronize the casino on a regular basis with our Bonus Program. These monthly rewards allow you to play on the house and have a chance to see if lady luck is on your side. You state that you always use your ***************** card when you play, so continue to do that so you are receiving the best possible offers.Your continued loyalty and patronage is appreciated! If you have any questions or additional concerns, please do not hesitate to reach out to me or any member of the Guest Relations Team.Kindest regards,********************* Guest Relations Manager

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