ComplaintsforProfessional Placement Services, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt and I do not have a contract with this account plus they did not provide me with the original application like I asked.Business response
02/28/2022
in review of this account, I do not see that we have had any contact with **************** nor received any correspondence requesting any information or supplying us with any information as to why she is not liable for the debt. I do see that she listed an updated address on her complaint on Kenwood Ave. I have instructed my administration team to send out the validation information regarding this account. A manager in our office can be reached at ************ and would be more than happy to discuss the account to get it cleared up.Initial Complaint
02/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 2/14/21 i called and made a payment of over $2000 to close out my account and have it deleted from my credit report, in which PPS promised to do. Along with deletion i was told i would receive a letter emailed to be within 2 days after the account closed i called back on 2/16 and verified that my account was zero. The letter is for my lender of a mortgage and why i needed it as they promised i would get. I have recordings of the conversation with **** making these promises for the company. I have yet to receive my lettee nor ha e they updated my credit report as promised aftermaking the payment.Business response
02/24/2022
review of the account has been completed. The accounts are flagged to delete from the credit report and that reporting will be going out in tomorrow's (2/25/22) run. An email has been sent to my administration staff to email the requested paid in full letter. If any further assistance is needed, a manager can be reached at ************.Initial Complaint
01/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I asked professional placement to verify I had a debt with them.They sent a medical **** , I wrote back asking them for my medical release form and if they couldnt provide me with the form please stop reporting and request the removal of the collection from the credit bureaus I never got a letter providing my form of release thats a Hipaa Violation and I never got a letter saying they will remove itBusiness response
01/10/2022
The itemized billing was sent out as she requested validation of debt. Professional Placement Services is hired by Advocate ************* care (AAH) to collect on debt owed to them. Due to this we are an agent of AAH and have a Business Associate Agreement with AAH, therefore there is not a HIPAA violation. If further questions, a manager can be reached as ************.Initial Complaint
12/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is not a debt that belongs to me, please remove from my credit report.Business response
12/30/2021
The information supplied by Mr ***** matches everything to our records. An itemized bill will be sent for Mr. *****'s review and if further questions, a manager can be reached at ###-###-####Initial Complaint
12/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Regarding Account 783459X.This account was involved in an insurance dispute. The account is erroneously listed on my credit reports severely damaging my credit rating for a situation that was completely out of my control. I have contacted PPS, LLC. and they agreed to remove this damaging information, however, this has yet to occur. Please remove this damaging information from my credit reports COMPLETELY to consider this matter resolved.Regard,*****************************Business response
12/17/2021
The account was paid on 12/10/21. The credit report deletion was submitted on 12/16/21Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This is an harrassment issue.This company calls me easily several times a month. I have repeatedly left message or called back telling to quit calling. This has been about 2 years at least.They say they are a debt collection agency. I have NO debt. I just bought a second house as an investment. I want them to LEAVE ME ALONE!Business response
11/24/2021
I do not find **************** in our system. I searched her phone number and it appeared under another person. I have flagged that number as bad and we will not call it any further.Customer response
11/29/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
08/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I contacted PPS on 8.9.21 twice on this day to verify and pay a collection debt $55.47. It was a collection notice for May 2nd. on my credit report it shows 6.1.2020. I called paid it over the phone and was promised a receipt would be emailed and also mailed to my home. I would like for that to be done. I have to have proof of payment for my education loan to be approved. I have called and they keep promising but I cannot even get an email sent to me and I haven't gotten any paid in full statements in the mail either. I need a correction sent to all credit reporting agencies and a paid in full receipt mailed and emailed to *************************Business response
08/23/2021
Your payment was posted on 8/10/21 and the credit bureaus were updated on 8/13/21. I asked our admin staff to send out the letter by both email and mail today. Thank you for your patience.Customer response
08/26/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
48 total complaints in the last 3 years.
5 complaints closed in the last 12 months.