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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am writing because I&#**;m about to file a complaint on **** because they refuse to answer any of my letters or give me a price on what I would have to send them to get the other headphones. I&#**;ve already sent them $20.00 plus I&#**;ve paid for the headphones that I had repaired the CL-20, now how much do I owe to get the **10? or if I can&#**;t get them send my money back and I&#**;ll order them from somewhere else.
Business response
01/31/2023
Hi and sorry for the issues. I show you have an $11 credit on your account. An R10 is ***** after adding ** sales tax so if you subtract your credit your would need to send us $20.79 to receive an R10. ThanksInitial Complaint
12/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a pair of **** Titanium ktxpro1 headphones some years ago. I put them aside and opened the package a month ago, when my daughter needed headphones. She used them for less than 24 hours before the pads deteriorated. I contacted ****, who agreed to replace the pads for free. After more than 10 back and forth eMails over a month, I received 2 pads, different types/sizes, not of any apparent quality, with zero labeling. I'm guessing that it's some **** employee's idea of a sense of humor. I'm now requesting a replacement set of the headphones; I have offered to return the ones I have with the original packaging.Business response
12/19/2022
Hi *******,
Sorry for all the trouble. I have processed a replacement KTXPro1 headphones for you. It will ship out this week.
Thanksw
Customer response
12/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Assuming they actually follow through, that is.
Regards,
*****************************
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Get a QuoteCustomer Complaints Summary
15 total complaints in the last 3 years.
2 complaints closed in the last 12 months.