Complaints

This profile includes complaints for A.B. Data Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A.B. Data Ltd.

  600 A B Data Dr Milwaukee, WI 53217-4931

• 

  A.B. Data Ltd.

  173113 PO Box Milwaukee, WI 53217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2/2024 I filed a claim (via website- in time) to part of a class settlement AB is distributing- I had submitted the requested documentation along with my claim form - I checked in every few months via email. I emailed in September to the email we were given **************************** I was given a new claim number (original claim # was *********). I continued to check my email for follow up - using new claim # for alerts ON 1/12/25 - I decided to check my email after hearing about some people getting emails. I searched by just the word "subox" and found an email in my SPAM. The email was referencing my OLD claim number and a different ref #bbut NOT the claim they had given me. The email address was NOT the email address I had been communicating with so my email sent it to SPAM. Email was sent 12/22/2024- asking for more info (incl records they had). The deadline was Jan 11th- the day before. This was a SAT I resent the records- Explained the email was in spam and the documents /email were waiting MOnday I emailed Everyday since then. I explained the wrong claim number was used. I told them I didnt think a good faith attmept to get in touch with me had been made, I also said that it was very likely the record they were claiming not to have were in the folder under the claim # they had assigned me as my new claim- I have not gotten a single reply email except automated replies saying I would hear back within 5 days. I called and left 12 messages- I got 2 return calls but somehow they went to voicemail when ALL my other calls would ring . I asked them to please leave me a VM with a number I coudl reach them as for some reason I was not getting their calls but I never got another call. I do not understand how they can enforce this deadline and exclude me when they did not use the correct claim number, they only made one single atttempt to contact me and they had the records all along. Please assist me in trying to resolve this matter

  Business Response

  Date: 02/10/2025

  Hello,

  Please see *********** response attached and below.
  -----------------------------------------------------------------------
  The complainant filed a claim through our online system on February 7, 2024, claiming $22,000 as her claimed amount. She then filed another claim on February 16, 2024, with a slightly different street address, and for $24,000. Only one claim is allowed per person.

  After doing our preliminary review of over 2.2 million claims filed in this settlement, which takes several months due to the quantity of claims received, we suspected these two claims may be submitted by the same person. We then emailed the complainant a Request for Additional Information letter on December 22, 2024. This letter requested purchase documentation to be submitted within 20 days (by January 11, 2025). Unfortunately, we are not responsible for how email service providers sort emails but recommend the complainant contact her ESP regarding that issue.

  We continue to accept documentation with no concerns and have not eliminated the complainants claim because it is beyond the due date. We have repeatedly extended the deadline for those needing more time, but there is no record of the complainant speaking with any of our representatives, as she did not leave a message for a return call to speak with us about her deadline or needing more time.

  It has only been 30 days since their deadline, and we are continuing to process the documentation responses, which are in the hundreds of thousands, and we are responding to them in the order received. With cases this large, we can provide a determination in about ***** days, and it generally takes about 2 years before all auditing and processing is completed on all claims and distribution takes place.

  We have eliminated the complainants second claim as a duplicate filing since submission a week after her original filing. We have attached all the correspondence and her documentation to her first claim, and she was notified of our determination via email.

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of a class action suit(***** v. ************, ********) which was settled in favor of the plaintiffs. my claim and reimbursement was denied without a notice from the company who was handling the distribution of the funds. the claim was made in March 2023 and correspondences didn't starte until November 2024 when I called to check the status of the law suit. I was told that an email was sent to me in October 2023 requesting additional documentation which carried a 30 days deadline. the claim was therefore denied. However the email was never received and the claim administrator was not able to provide a proof of such notice and its delivery. No further replies were received despite my multiple attempts. I cited procedural fairness and the right to appeal to no avail. I would like someone from your department to help me receive what I deserved from the settlement of the law suit.

  Business Response

  Date: 12/30/2024

  Hello,

  Please see *********** response attached and below.

  ------------------------------------------------------------------------

  ********* received two (2)claims from this claimant.  This initial claim was received March *******, and the second claim was received June 20, 2024.
  
  Pursuant to the terms of the Court approved Settlement Agreement, a claimant may only submit one claim and shall not be allowed to submit a second claim for failure to cure the initial deficiency.  Please see the Settlement Agreement at section VIII(d).
  
  If the claimant does not subsequently provide an amended Claim Form and/or documentation curing the defect and postmarked or electronically submitted within thirty (30) days of the date of the Settlement Administrators letter, that Claim Form shall be deemed defective and not eligible for payment, and the claimant shall not have an additional opportunity to cure the defect.
  
  Therefore, the claim submitted on June 20, 2024, was denied as a duplicate claim.  On August ******, an email was sent to the email address provided on his/her claim form informing the claimant that the claim was a duplicate filing, and the claim was denied.
  
  On October 31, 2023, the claimant was sent a deficiency notice by email, to the email address provided on his/her claim form informing the claimant that the claim was missing information required by the terms of the Settlement Agreement for a valid claim. Pursuant to the terms set forth in the Settlement Agreement, the claimant was provided 30 days to respond to said deficiency notice. As of November *******, no response was received, and the claim was denied.
  
  *********, as a notice and claims administrator, has processes and procedures in place to track the deliverability of email communications.  ********* received confirmation from the claimants email service provider that both deficiency emails were delivered.
  
  ********* has received 17 emails from the Claimant between Dec. 3-19, 2024, all of which were responded to. This matter was further escalated and after thorough review, we alerted the claimant that we are unable to further assist them with their claim or deficiency process.  Per the terms of the Court approved Settlement Agreement the claim remains denied. This matter is closed on our end.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is a claims processing center that has been appointed by the courts to handle the ******** antitrust lawsuit settlement payouts. The final order approving payouts was handed down in December 2023 and clients were told that ******* would be handling the payouts to be happening within the following year after the verification of all claims. In June, they sent out verification emails which needed to be completed within several weeks. I have sent multiple emails to the company in which they assure you will be reached back within 3 to 5 business days and received no response and the phone line they have set up will not even transfer you to an operator. It leads you to a generic voicemail which you also never hear back from. As a consumer who spent an immense amount of money consisting of thousands of dollars and a large percentage of my income for this medication over multiple years it is very disheartening and frustrating to not hear back from the company who is in charge of verifying and dispersing these payments that many of us consumers are rightfully owed thanks to the lawsuit and settlement that was granted by the court. It is a very poor business, practice and character to not communicate back with people who are seeking information on their claims status and information on where in the process they are at with their verifications and eventual payment disbursement. I have seen on a Reddit thread dozens of other clients who have also tried unsuccessfully to reach out to them and who are getting no response or communication back. They have posted no public updates aside from adding a place on the website to send in a response to the verification email that was sent months after the order was put in place. I would like to know and feel I also have the right to know what is happening and when they are expecting to complete this process and start issuing the payouts.

  Business Response

  Date: 12/27/2024

  Please see *********** response below and attached.

  ------------------------------------------------------------------------

  ********* has investigated the complainants claims of multiple ignored phone calls, emails, and other correspondence. Our records show we received one email on Oct. 23, 2024, to which we responded to them within the hour. The email was inquiring about the verification process and not about timeframes for distribution.

  ********* is in the process of mailing deficiency letters for this case. The user will receive, if not already, an email from ********* requesting additional information. These letters will be sent out by Dec. *******. The settlement size is in the millions, so we do not have established payment timeline yet. 

  Customer Answer

  Date: 12/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have still yet to receive any deficiency notice by mail, and know of it only due to the answer they wrote on my complaint.  They are requesting more information including doctor and pharmacy records, some of which are which are more than 10 years old and take time as there is a process to get copies from providers. May I add if not provided to them by January 10 they will be be denying my claim. I have reached out to My old pharmacies and doctors to get that information and I am doubtful Ill be able to get that information to them by January 10. Therefore all the other people there are requesting more info from have very little to no chance at all in getting them by then. These deficiencies shouldve been sent months ago with the first round of verifications they did. The *** did a previous settlement regarding ******** and I received compensation in that one. Usually when theres more than one suit they correspond and share information to verify people that way. It is my opinion that this company is not trying to aid people in receiving the compensation they are owed and deserved. In fact, it seems as though they are instead hindering people by their lack of clear communication and sending out The requests for more documentation over the Christmas and new year holidays, knowing full well that at least 1/3 of the days they are giving to respond with official documents are not business days making it near impossible to get and send back the information by the cutoff date:

  [Please type your response here.]
  
  Regards,
  
  ****** *******

  Business Response

  Date: 01/03/2025

  Please see below and attached *********** response and accompanying email document.

  --------------------------------------------------------------------------------------------------------

  Based on the complainants history of filing a claim in an unusually high number of class action settlements with our organization, and the large amount of $38,000.00 she claims to have paid for purchases of ******** and its AB-rated generic equivalents, we have requested valid purchase documentation of her purchases. She has not yet provided us with any documentation, and she has not requested a time extension.

  Documentation request letters were emailed throughout December,and we have confirmed her deficiency letter was delivered on December 21, 2024,and her Response Due Date is January 10, 2025. She would only know this date if she read our letter because prior letters had different deadlines based on when their email was delivered (a 20-day due date period).

  The accompanying letter states the options for proof of purchase and does not specifically request old pharmacy records as the only option. ********* only requested one of the options be provided, along with an explanation of how she arrived at her Claimed Amount. We did not request proof of all expenses.

  All documentation that is submitted will be reviewed for validity. Per the Court approved Settlement Agreement, failure to respond to this request with the Required Documentation by the Response Deadline will result in the disallowance of the complainants Claim. We can offer an Extended Response Due Date of January 31, 2025, to accommodate for any additional time she may need.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am apart of a class action settlement and this company is handling the paperwork.I filed with epi pen class action 2019. I received an email in early August 2024 stating that the check was not cashed and I had intil August 27th 2024 to respond. On August 11th 2024 I responded to the email that they have the correct address, but I did not receive the check. I was informed that the check will be reissued. It is now Sept 19th and I still have not received the check and by looking at all the complaints, I'm starting to wonder if my check was reissued at all. I would like to know when my check was reissued

  Business Response

  Date: 09/20/2024

  Hello, 

  Please see attached and below *********** response.

  -----------------------------------------------------------------------

  A.B. Data informed the claimant on August 29, 2024, that we received her check request. The claimant is included in the September reissue batch which is sent out monthly. She will receive her check by the end of the month (September).

  Also, our records show that we received her initial email on August 18, not August 11, for the address confirmation.

  Customer Answer

  Date: 09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am involved in the Class action lawsuit against Epi Pen that ******* is handling. I received an e-mail on 8/10/24 that I had an uncashed check from them and that I needed to give them my updated address. I immediately responded and updated my address to my PO BOX; I also called that following Monday and spoke with a *** who took down my address and told me I would receive a check at the end of the month. I called Wednesday August 30th and was told that a check went out on August 27th. On September 4th I received an email stating that they don't deliver to PO Boxes because of recent fraud in the settlement and I needed to send a copy of my State ID through email. I immediately called ************** spoke to ***** and was told that was incorrect and that a check had gone out. I just want to know where my check is and what is the correct information. It takes 15 days to get a response back from them and when you call no one knows the correct information.

  Business Response

  Date: 09/10/2024

  Please see *********** response attached and below.

  -----------------------------------------------------------------------

  ********* is moving forward with a wire transfer to the claimant. They will receive their payment soon.

  For context, we originally processed their check request,but the claimant just recently contacted ********* to let us know the address they provided was inaccurate. After receiving the updated address, we moved forward with the wire transfer.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am apart of a class action settlement and this company is handling the paperwork. This company has not been easy to deal with. For one I had to send them the claim forms to them several times via email and fax and they told me they never received them but they always received my messages I sent them via email address and have responded to those emails. I even faxed to them and they said they never received it. Department of ***** is who informed me of the settlement I was apart of. The claims form were due in 2/2024 I started sending it them back in 10/2023. It took me to get the lady from Dept. Of ***** involved and I emailed them the docs again and they received it. The issue now is that the checks have been mailed and my address on the claim form was missing the city, state and zip. I called letting them know I have not received it they confirmed today that the full address and and it was wrong the company did not contact me to find my address and the put any address on the check and mailed it to me. The address doesnt even exist so I am not even sure why they mailed the check anyway. Now they are telling me they can only mail sometime in mid June. That is unacceptable they have already received the return check and I dont need to wait since this was an error on their end. I asked to speak with someone above the Manager and he said no

  Business Response

  Date: 05/29/2024

  Hello,

  Please see attached and below A.B. Data's response.

  ------------------------------------------------------------------------

  A.B. Data issued an overnight check run yesterday, May 28,2024. The claimant will receive their check soon and a tracking code via email.

  A.B. Data did not initially receive the claimants address details (city, state, and zip code); we previously searched and completed the address in our database.

  Customer Answer

  Date: 05/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now they have issued me a "phony" code! I tried it and it wouldn't go through! They keep "scamming" me so they don't have to pay!

  Business Response

  Date: 04/11/2024

  Please see below *********'s response.

  ------------------------------------------------------

  ********* will contact the complainant and walk them through their Amazon gift card issue until it is resolved.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted this case, but you requested the business address. I have located it, and included it here. This business filed a class action lawsuit for me. They notified me that the case was won, and they would remit me $226.00. I have never received it! They keep telling me it's on the way (since March 7th).

  Business Response

  Date: 04/03/2024

  Hello,

  Please see A.B. Data's response both below and attached.

  - *******************, Marketing Associate

  -------------------------------------------------------------------------------

  We have confirmed that the complainant was paid their settlement amount via an Amazon gift card. Our payment services contact informed us that this user is an abusive recipient who does not understand how to add a claim code to their Amazon account,.

  The complainant was given instructions on how to add a claim code to their Amazon account and they were resent the payout. Weve done everything on our end for them at this time and the rest falls on the complainant now.

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed to join for a class action lawsuit with ******* in regards to the Opana Antitrust suit. I was contacted on 5/11/23 on request for additional information about my claim. One of the three forms of documentation was copies of records showing Opana written as RX. I provided numerous documentation of said RXs. Apparently, my claim was denied, only to have it escalated to a supervisor, now they don't know if I'm eligible for payout. This company asked for information I provided. I find it unfair now they are picking and choosing who to payout when I sent them what they asked for in communication. I contacted them by phone in 3/23 and this is when the escalation was done - I was told today that my proof was not sufficient because it didn't provide money amounts. The email didn't ask for me amounts. It asked me for RX proof that I provided.

  Business Response

  Date: 03/28/2024

  Hello,

  Please see A.B. Data's response both attached and below.

  - *******************, Marketing Associate

  ------------------------------------------------------------------------------

  Upon further investigation, A.B. Data has determined that this complainant is someone who frequently files claims on settlements we administer; someone we describe as a serial filer. The documentation weve received from them is similar to previous fraudulent documentation weve received on previous claims. Weve rejected most, if not all, of their claims,and they have a high claim amount for a consumer in a matter of this size.

  ********* may review any additional documentation the complainant provides and reconsider their claim. However, any additional documentation will first be validated and there is no guarantee their claim will get paid in the future. This is also dependent if any settlement funds remain after the checks expire. 

  Customer Answer

  Date: 03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  First, just because I apply for class actions, and I get denied, doesnt make me a serial *****. I had PROOF WITH MY NAME ON FROM A PAIN MANAGEMENT CLINIC.
  

  Second, you can call my insurance company and verify all of these prescriptions I have received in regards to the required documents you requested are valid on their face. Again, has my documentation been verified by the pharmacy that fulfilled them and/or my insurance company? 
  

  Third, I received zero notification that any other further action was needed on my part. I should have been notified if anything else was needed. 

  Lastly, how dare you accuse me of being linked to fraud when I suffered while being on opana for a specific number of years and I have given my proof you asked for. I submitted my documentation which you asked for prescriptions WRITTEN for *****. This is what your firm asked for and I provided. All those documents can be verified by the pharmacy they were filled at as well as my insurance company. If I provided sub-level proof, then I can understand, but I did not. Serial filers provide generic proof, if any whatsoever in regards to get into these class actions. So what Ive filed for class actions I thought I qualified for? It is highly unfair and unprofessional to accuse someone who provided legitimate proof with documentation to a claim that is totally able to be verified. Also, communication from your firm mentioned NOTHING about me being a serial filer. Theres nothing wrong with applying for class actions when you think you qualify. If I have gotten denied in the past, so be it. Thats what the evaluation process is for. The last communication stated it had no purchase amounts - which you didnt clearly ask for when you asked everyone to submit proof for their claims in regards to prescriptions written for *****. 
  

  Not only is this highly offensive, but very unprofessional that my doctor wrote out those prescriptions, and youre calling me a fraud when it is evidently clear that you didnt evaluate my claim properly in the first place? 

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2022 I received by mail a court authorized legal notice regarding a Cash Action Settlement from calcarssettlement.com regarding a car I bought in 2001.I filed the claim online on 8-29-22 which was listed as Claimant ID #********* with the claim number of 200662459.The case was finally settled and I received an e-mail claiming my approved payment of $88.82 that I requested by check would be sent to me.Today I received am e-mail from ************* now saying my approved claim was rejected which surprises me and no one is telling me who sent the e-mail and accepting responsibility.When I received the e-mail of my approved claim amount of $88.82 the only options to choose was a Target e-card,Walmart E-card,Amazon or check.I chose for a check to be sent to me.They are using my e-mail address as an excuse for rejecting my claim despite choosing a check when I selected my payment option.If payments are not received or accepted by June 3,2024 it will be rejected.I called the Business and they told me to speak to somebody named **** who has not responded back to me & probably wont to avoid paying my approved claim.

  Business Response

  Date: 03/21/2024

  Hello,

  Please see below and attached A.B. Data's response.

  - *******************, Marketing Associate

  -----------------------------------------------------------------------

  Our records show that the claimant opted for a check, A.B.Data is honoring this choice. They will receive their check early next week, if not already.

  One of our customer service representatives was on call with the claimant over the phone last Friday, March 15. Their call became disconnected, so the claimant was left a voicemail to inform them that theyd receive their check soon.

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  You claim that I will receive the check next week when you cant even post what date the check was mailed out  if at all.Only when I receive the check and having the payment in my hand is when I will consider this matter satisfied.Without a check no satisfaction & not resolved.
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************