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Complaint Details
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Initial Complaint
09/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Electricity bill for a rental I own is suspiciously expensive given the electrical usage of actual products at the home. One of my tenants who is actually listed on the account has reached out to me. We energies refuses to even send someone out to confirm there is not an issue with their meter and equipment and want me to pay what likely amounts to 500 dollars to have an electrician come out
Business response
10/03/2024
This customer has been billed based on actual meter readings obtained from the meter servicing his property. The meter readings obtained fall in line with past historical consumption for the property. The customers meter was tested on 10/02/2024 and was found to be working within the parameters established by the ************************* of Wisconsin. An actual reading was obtained on the day of the site visit, which also fell in line with previously billed meter readings. We would encourage the customer's tenant to reach out to us at their earliest convenience to discuss energy conservation tips.Customer response
10/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Previously I was told they would not ensure the meter was functioning correctly and that was why I made the complaint. If they verified there was no issue with the meter as indicated above, I am ok to close this complaint.
Regards,
******* *******Initial Complaint
09/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with WE ENERGIES , I do not have a contract with WE ENERGIES, they did not provide me with the original contract as i requestedBusiness response
09/30/2024
The utility does not have any record that Kenbri *** contacted We Energies to dispute any account or charges that may have been in their name. At this time it is advised that Kenbri *** contact We Energies **************** at ************** to determine if any accounts were open in their name and obtain an dispute packet.Initial Complaint
09/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had an ongoing issue with We Energies in regards to our bill and usage with no resolution at all. Since June of 2023 our bill has went up to anywhere between $690-$750 per month with the electricity usage being anywhere from ********* kilowatts being used every 30 days. We have a 1100 sq foot home. I have contacted them multiple times and spoke with customer service and supervisors with no resolution and them stating that this is due to inflation. It is not physically or realistically possible for our home to use this much electricity. We have no pools or hot tubs we live in the dark. We use our wash machine and dryer twice a week. We have updated our furnace water heater all of our appliances over the past year and nothing has changed. We have lived there 5 years now and have never had a problem until June of 2023. I have utilized every program available to us every 6 months including weatherization. We have updated everything in our home and done everything we can to utilize energy including unplugging everything down to the refrigerator for 6 hrs each day. I have begged We energies to come look into this check the meter ect.. And they will not they state nothing is wrong with the meter or their services. Weatherization and the furnace company and energy assistance says there is nothing wrong with our home in order for this to be happening. I don't know where else to turn. I am a single mom paying everything on my own and I have used every program available including updating every appliance and weatherizing my home and I am still seeing the same bills no matter the month or what we use or don't use. Please please help me!Business response
09/30/2024
The ************************* of Wisconsin (PSCW) is currently in the process of reviewing this customer's high bill concerns. The **** will determine if We Energies has acted in accordance with all statutory and administrative rules and determine if this customer has been accurately and appropriately billed for the service provided. The **** will follow up with the customer regarding their formal determination.Initial Complaint
09/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with WE ENERGIES, I do not have a contract with ******* RECEIVABLE SOL, they did not prove me with original contract as I requestedBusiness response
09/16/2024
Based on the age of the debt there is no collection agency pursuing collection action on these dollars, as the debt is greater than 6 years old.
Additionally, the utility no longer reports to the credit agencies. Any dispute regarding credit bureau reporting will need to be disputed directly with the credit bureau.Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
April 13, 2020 to July 27, 2021 Amount $387.30 We Energies Dispute: Services rendered after eviction 8-24-2020 is the date the eviction was completed.From April ******* to 2-1-2023 I was incarcerated. I refuse to pay for services AFTER the eviction was completed. Perhaps the law can enable this type of theft because I do NOT have a power of attorney, however because I have a disability for 32 years of a chronic condition, you are clearly taking advantage of a person who is part of a "vulnerable" population. In addition financial exploitation is also highly applicable for criminal charges.This disputed amount includes a second charge of $272.30 as well.I also invite you to inquire about file # ****** of the consumer protection agency investigation. Your abuse of position of power as it relates to all consumers is extremely unprofessional. Lastly...when other people are receiving your services with MY identity, this IS part of the criteria of identity theft! Your ignorance of this crime is concerning since there is a potential of this very behavior existing on a much larger network scale.If you continue to try to steal my finances in this harassing manor, I will contact every single agency having any jurisdiction over We Energies.Sincerely ***************************Business response
09/03/2024
The ************************* of Wisconsin and the Wisconsin Department of Agriculture, Trade, and Consumer Protection have recently reviewed this customer's concerns in separate investigations. Both agencies have determined that We Energies acted in accordance with all statutory and administrative rules and determined this customer is responsible for the charges in question. Both regulatory files have been closed.Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We Energies has been falsifying meter readings for the past year at my home and many others within the area. My meter does not have the ability to be read by satellite like newer models and therefore, cannot be read remotely as they claim. I have contacted the company and requested an actual physical meter reading on-site by a We Energies worker and they have stopped responding to my requests. Due to their falsifications, my bill has went from 180$ in July of 2023 to now, 325$ in July of 2024. My physical usage has not changed, but they have been relying on their own false estimates to boost profit. Since this company is an illegal monopoly on a necessary, life sustaining resource, they SHOULD be held accountable for their illegal activity. They are robbing people and holding energy hostage and not one single government entity is holding them accountable for their actions. This has to change.Business response
08/01/2024
Contrary to this customers claims of estimated billing, we have been billing her based on actual meter readings obtained from the meters servicing her property. Since the customer has moved to this location in April 2023, we have obtained daily meter readings reflecting her energy consumption.As changes in energy consumption can be caused by a number of variables, we would encourage this customer to contact our *************************** at ************** to discuss her usage patterns and ways to help conserve energy.Consultants are available 24 hours/day, 7 days/week.Customer response
08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*********************************Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My power got disconnected last week i paid the balance off same day and i have been without electricity since then they came out fixed the meter but have been without power 12 hours after fixing the meter. Been trying to have someone come out i have two kids and all my food is garabage. Its too hot outside to keep my kids within their own home. We energies have been giving me the run arounf for days and no one coming and then they will repost they have cale which they do not. I have had someone waiting on them all day and no one comes.Business response
08/14/2024
While we regret that we were unable to reconnect this customer's service immediately after payment was received, the delay was due to our inability to access the meter on multiple attempts because it was in a locked basement. We were finally provided access to the basement and reconnected the electricity the same day this concern was received from the BBB.Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We paid our we energy bill and then they turned off our electricity. I called them they said they didnt have payment and made me pay double and a reactivation fee. This is absurd and outrageous. I lost precious time getting electricity back on. I am seeking at least waiver of reactivation fee due to their error and then trying to charge me extra.Business response
08/09/2024
While this customer did make a payment prior to service being disconnected, the instructions provided on the billing statement issued more than two weeks prior were not followed, nor did the customer contact us to advise payment had been made. Once payment was verified service was reconnected after being off for less than two hours. As the disconnection followed the rules of Wisconsin Administrative Code we cannot waive the reconnection charge.
We regret that this customer was briefly without service. With that in mind, we encourage customers to closely read all bill information and messages each month and to contact us if anything is unclear.
Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There are trees that are completely surrounding power lines, and also hanging over them. I have asked many times for them to be trimmed, and customers service keeps saying to let them know if I'm not satisfied, and I am not. I don't want to wait until the very large and heavy branches break and fall on the power line. They keep saying the trees are healthy, but in a big storm, healthy branches come down all the time. I am disappointed at the lack of service, especially considering how much money I have to pay each month for service. It's not as if I call all the time. This is the first request I've made in seven years. It's at the point where the tree branches need to be trimmed so it's not too late when they are.Business response
08/02/2024
A We Energies Head Forester has recently surveyed the vegetation around this customer's home and in his neighborhood and determined there are no imminent safety concerns. The customer has been advised that if he would like to hire a private tree trimming contractor to address his concerns we would be happy to schedule a temporary service drop disconnection if the contractor determines it necessary to perform their work safely.Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Same response as I've given for months as I've asked WE Energies the same thing, and responded the same way. I've been a paying customers for decades, and have never asked for this. I am asking now, and am very disappointed that WE Energies has not trimmed the branches requested. They trimmed some of a neighbor's at their request, the tree branches are growing more and more every year, and I have asked for this work to be done. I am disappointed in WE Energies and not satisfied with the company not honoring my request.
Initial Complaint
07/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Power was cut off three days before bill was due. Also called and came to an agreement to pay 480 dollars for immediate reconnection as agreed by both parties (myself and we energies collection agent). Upon returning home 8 hours later, it was discovered that our service had not been reinstated as promised.Business response
07/31/2024
The current-charge payment due date for this customers monthly bills usually falls around the 19th or 20th of each month. However, as this customer had significant past-due arrears, the bill statement sent on 6/27/24 indicated SEE DISCONNECT NOTICE in both the Amount Due and Payment Due Date sections at the top of the statement. In the bills Messages section was included the following information:
------------------ DISCONNECTION NOTICE ------------------
- TO AVOID DISCONNECTION OF SERVICE, PLEASE MAKE PAYMENT BY ONE OF THE FOLLOWING OPTIONS BEFORE 07/07/2024:
- Pay the past-due balance of $642.17.
- Pay the Minimum Payment Amount of $321.00.
- Make a payment arrangement in our mobile app or our website, which consists of a down payment and the remaining balance paid in equal installments along with your current bill. You also *** call ************ to speak with a representative.
- Pay INSTANTLY by check, credit or debit card with Quick Payment by calling ************ or visiting we-energies.com.
If youve already sent your payment, or contacted us to make payment arrangements, please disregard this notice and accept our thanks.
------------------ DISCONNECTION NOTICE ------------------
As no payment was made by 7/7/24, and no payment arrangement established, this customers ********************** service was disconnected on 7/16/24, nine days after the due date specified to avoid service interruption.
Additionally, our records show this customer did not agree to a reconnection payment amount until shortly after 2:00pm on July 17th and was provided instructions at that time to call back after the payment had posted to schedule reconnection of his electric service. The next record we have of a call from this customer was at approximately ****** the following day, July 18th, when our representative was able to confirm the payment - posted 7/18 - and schedule reconnection. Our records indicate electric service was restored shortly after 8:00am, or roughly 30 minutes after the payment confirmation call from the customer.
We regret any misunderstanding that *** have led to this situation. With that in mind, we encourage all customers to closely review each months bill, including the Message section, especially if the billed amount includes any arrears. It is our goal to keep all of our customers connected,and we are willing to establish deferred payment arrangements if customers are unable to pay their bills in full by the due date.Customer response
08/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
118 total complaints in the last 3 years.
32 complaints closed in the last 12 months.