Reviews

This profile includes reviews for We Energies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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We Energies has 27 locations, listed below.

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  We Energies

  231 W Michigan St Milwaukee, WI 53203-2918

  
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  We Energies

  W237N1500 Busse Rd Waukesha, WI 53188-1124

  
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  We Energies

  W240N2989 Pewaukee Rd Pewaukee, WI 53072-4043

  
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  We Energies

  500 S 116th St West Milwaukee, WI 53214-1000

  
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  We Energies

  7815 Northwestern Ave Mt Pleasant, WI 53406-1731

  

Review Details

• Review fromKenya J

  Date: 05/09/2025

  1 star
  They told me one price to pay and my services would be good. Then when I called them back someone else says a different price. So I pay it, for them to say no someone told you wrong. Takes to a supervisor and he hung up on me. They are milking people for money that are just getting by. Submitted another payment with money I didnt have and they are telling me its still not enough. 1345 on a 2000 bill. And still saying its not enough for connection. Only if I could give zero stars. We need a different provider in Wisconsin.

• Review fromJuanita C

  Date: 03/26/2025

  1 star

  Juanita C

  Date: 03/26/2025

  They double charged me as well. That was my food money. They will not refund me. I dont want to pay in advance.This should be illegal. Someone please help!
  

  We Energies

  Date: 03/27/2025

  The customer submitted duplicate payments timestamped 3/24/25 at 5:17PM and 3/25/25 at 2:08PM. Payments are unable to be refunded for 10 business days per the *********************************************. We have spoken to the customer and advised them to contact their bank or financial institution to request an unauthorized transaction reversal if they are unable to wait the 10 business days for a refund check to be issued. We apologize for any inconvenience this situation has caused.

• Review fromDavid C

  Date: 01/24/2025

  1 star

  David C

  Date: 01/24/2025

  Bill goes up 19% in Jan 25" at least for me, and they promised even higher bill in 26". How can you guarantee raising the cost of energy a whole year in advance, opposing what our current president is doing this year to bring down cost of living? What's your excuse? You tried raising cost in 24" but were stopped and that tells us this was the intention all along. We are already oppressed by cost of living, now we energies puts their hands in our pockets and add to the misery.
  

  We Energies

  Date: 01/31/2025

  We recognize our responsibility to serve customers by working to keep bills as low as possible and make sure they have the affordable, reliable and clean energy they need and understand your concerns regarding the recently approved rate increase for 2025. No one wants to see the cost of anything go up, including higher energy prices.The ************************* of Wisconsin (PSCW) approved rate filings for We Energies to go into effect January 1, 2025. The **** approval supports the companies' investments in reducing customer outages, building infrastructure needed to support jobs and economic growth in Wisconsin, and meeting new ******************************* rules. The companies also will recover the costs of renewable and low-carbon power plants the **** has already approved. Typical customer bills are below the national average and in line with customers across the *******. That will remain true in the coming years.We understand that families rely on us for their gas and electric needs and try to be as transparent and proactive as possible. We understand how important affordable energy is for our customers, which is why we use a multi-pronged approach when we purchase natural gas. Every summer, when prices are typically their lowest, we buy natural gas and store it. We also lock in guaranteed natural gas supply contracts at fixed prices to limit the impact of sudden price changes. These options provide much of the natural gas our customers use each winter.Additionally, important information is included with your billing statement each month. The monthly inserts include useful energy-saving tips, important safety reminders, and information about products, services offered by We Energies and/or any upcoming changes.Should you have any future questions please do not hesitate to contact our ******************** Representative, who are available 24/7 at ************ to assist you.

• Review fromJeremy P

  Date: 01/17/2025

  1 star

  Jeremy P

  Date: 01/17/2025

  Changed my meter twice in one year and each time my therms not the cost of a therms have doubled. I truly think they are scamming people and there isnt much any can do about it. No competition equals I do what I want. Also worst company to deal with in every aspect even when trying to pay your own bill. CRAZY
  

  We Energies

  Date: 01/21/2025

  We Energies continues to strive to address customer's concerns on a timely basis and apologize for any inconvenience this situation has caused. To ensure there were no additional questions or concerns regarding the rebilling, an outbound call was made to Mr. ******** to clarify why the account was rebilled and to contact **************** for any future concerns.

• Review fromLaura T

  Date: 01/14/2025

  1 star

  Laura T

  Date: 01/14/2025

  They double charged me for one bill and wouldn't refund the money to my bank!!!!
  

  We Energies

  Date: 01/15/2025

  The Remittance Processing Group confirmed that Ms. ******* did schedule two separate payments on 01/10/2025. One was scheduled at 10:10 and the other one at 10:20, both in the amount of $156.46. Ms. ******* was not double billed as previously stated. In order to have the additional payment credited back to her account she will need to contact her financial institution. to have the payment reversed.

• Review fromDebbie N

  Date: 11/15/2024

  1 star

  Debbie N

  Date: 11/15/2024

  TERRIBLE CUSTOMER SERVICE WITH NO MEANS FOR AN APPEAL I have an account and it stopped when our renter moved in. After she left, it went back to me. I have had auto payment since initially having the account. When it went back into my name, an auto pay processed but (I learned two months later) it was returned by my bank due to being off one digit. I went in and it showed the correct account number, but I deleted it and re-entered it to be certain. I called today asking why they still weren't accepting my auto pay. She said it was put on a cash only basis because "multiple payments" (I believe the two returned payments totaled less than $30) had been returned. I told her what I had been told and she said my information was entered thru their "app" so it was my mistake. I do not use their app and when I tried to get it today, it never moved beyond the orange swirling circle. I asked how I could appeal because I don't want to have to go in to make a payment every month as I may forget. She told me no appeal is available. I offered I would send copies of my checking account statements to prove their was plenty of money on each of their draw dates. Pretty sad that they KNOW these were not returned NSF but will provide no means to appeal, especially since her statement that I entered the information thru their app is absolutely incorrect. I would go with another company if I had a choice.
  

  We Energies

  Date: 11/20/2024

  We have reached out to this customer and resolved the concerns to her satisfaction.

• Review fromFrank P

  Date: 09/17/2024

  1 star

  Frank P

  Date: 09/17/2024

  Garbage company, my money bounces back any time it try to pay them online. I have to go to a ******* or ************* and pay cash. I have switched multiple routing and debit card numbers, for them. I juat made a payment last week AFTER they cut my power off(WITHOUT NOTICE and only owing $500 might I add, I'm not going to make a *********************************************************************** ******* with a couple hundred dollars ever week). they approved it over the phone, said went through, and turned my power back on for an extra 30 dollars... Just for it to bounce back a week later. The money was, and still is there in my checking account, and has been in the account. I have never ever had this sort of problem with any other bills in my adult life, this has been going on since my last apartment, I own my home almost outright at this point, I'm money stable.These people are a horrible company and a monopoly at that, I have no other options for gas and electric in the city I live in, they can't seem to get there head out or there *****. I should not need to go somewhere to pay cash for a bill this time and age. If that money gets lost along the way, I have no proof, other than a paper repeict, and apparently I need to hold them because payments can bounce back over week later. they can't keep a compent payment trail or even properly do an online transaction. This type of business is absolutely unacceptable and should not be allowed, no matter how "vital" they are to a city they still need to be able to properly function. the BBB needs to shut these guys down and then break it apart into compent and caring businesses that can actually process a payment and listen to a problem and then help solve it. There 1 star rating is proof enough without my saying anything but I still needed to vent before I call them in the morning to sort this out, yet again for them to probably tell me to go pay cash somewhere, yet again.
  

  We Energies

  Date: 10/03/2024

  We have reviewed this customers account records and can confirm that each time he has attempted to make a payment via check through his online MyAccount profile with We Energies the payment has been returned by his bank noting they could not locate the account information entered (not non-sufficient funds). We have also confirmed that this customer has been using the same payment account information, entered by him, since he started service with us at a previous address several years ago. With this in mind, we would encourage him to re-enter his checking account information as a new payment method, paying close attention to the routing and account numbers, and double-checking the number of digits required for each field.

• Review fromGeorge V

  Date: 08/09/2024

  1 star

  George V

  Date: 08/09/2024

  The worst customer service of any company ever. Nothing ever works and none of the employees know anything. they just "apologize" and transfer you. They can't even collect their own money they use an overseas call center to take my money. I hate WE and dealing with them is the bain of my existence. It should be criminal for a company to have a monopoly on the power system. They are good-for-nothing scammers who don't know even the slightest thing about customer service. O and they will hang up on you if you ask them something they don't like. WISC WE Energies is the worst of the worst. You all should be embarrassed you work for this GARBAGE COMPANY. TYPICAL GOV'T toads. A+ with the BBB YAAAAA RIGHT. READ ALL THESE COMPLAINTS. BBB do better.
  

  We Energies

  Date: 08/14/2024

  Bill ******* a third party company, processes debit or credit card payments for We Energies. Bill ****** charges a fee of $2.95 per transaction. When a company accepts credit card payments from customers, there is a cost, usually a percentage of the payment amount that the company must pay to the credit card company. Many private companies are able to absorb this cost into the cost of their product by accounting for it in some other way. We Energies, is not allowed to do this. The ************************* of Wisconsin requires us to spread costs, as well as savings, over our entire customer base. The resulting rate must be fair and equitable for all eligible customers. Because not all customers choose to pay their bill via a credit card, we are not allowed to take the additional cost that would only apply to credit card-paying customers and spread it out among all customers. You may want to consider adding your bank account to your My Account enrollment. This feature provides free and secure access to pay your bill via your checking or savings account. A complete listing of other payment options is available at: ********************************************************************** We are also very sorry to hear of your recent experience when you contacted us. We take customer service very seriously and we never want our customers left feeling like they were mistreated or that their situation is not important to us. Please be assured that we always strive to provide a high level of customer service and well work hard to ensure your satisfaction in the future. We value you as a We Energies customer and apologize for any inconvenience this may have caused.

• Review fromMichael E

  Date: 06/24/2024

  1 star

  Michael E

  Date: 06/24/2024

  nd I was given NO warning concerning this! When I contacted this company they said I received emails and phone calls but I explained I never received any of these. I was calling to make a payment arrangement and was told I couldnt make arrangement until I paid $800? I also explained Im diabetic and need to keep my insulin chilled and eat 3x daily and charge my readers and they informed me this would take a few days. They have no accountability for themselves and make it impossible to fix situation I wont be able to survive like this
  

  We Energies

  Date: 06/26/2024

  ************** has designated to receive his billing statements electronically, which has been in place since 06/23/22. At no time was the utility notified by ************** that he had not received his statements.In addition to bill messages, there was an outbound call that was made, to the contact number on file for **************, prior to service being disconnected ************* has been locked off, a payment plan cannot be established until an acceptable down payment has been made and services have been restored. With regards to ************** medical concerns he needs to provide contact information for his physician in order to have a medical condition form faxed to his doctor. We encourage ************** to seek out services for assistance to help with a down payment, if income qualified, in order to reconnect service and establish an extended agreement.

• Review fromErin W

  Date: 06/20/2024

  1 star

  Erin W

  Date: 06/20/2024

  So I sent in a payment 7 days before it was due to be paid. Use the same checking account every time for payment. My payment was returned when the funds were in my bank account for an electronic payment online. I was charged $51 dollars on top of my current amount of $21.13 for next month's payment. And no they do not waive fees even if this is the first time they messed up. They said my bank account is closed. My account is very much open and they had been taking money from it. It's very frustrating that they will NOT fix their mistake. I will not be paying this bill except for the $21.13 due. In return they will shut off my heat and hot water. And I in return will be taking them to court. It's not a lot of money to some people but I'm a disabled single parent. My budget is always spot on given I'm paid the same amount every month. The fact that they said my bank account is closed and isn't is what really upsets me. That and they have use the SAME checking account for my payments for years. Hopefully this helps someone else who is going through the same situation.
  

  We Energies

  Date: 06/26/2024

  Customer had two bank accounts listed on her payment profile and mistakenly submitted a payment request from the closed account. Once they realized the error the closed bank account was removed to prevent making any future payments from that account, Should there be any future concerns they are encouraged to contact our ******************** at ************ for assistance.

  Erin W

  Date: 07/01/2024

  So here's the issue. My bank account has been open and paying my WE Energies bill since June 2022. New updated checking account was added at that time as my Verve account had been closed and removed from my WE Energies account. Now I'm paying roughly $45 in return check fees due to WE Energies recycling my old banking account that had been permanently removed. WE Energies refuses to work with me and also denies that the issue at hand was indeed their fault. I had gone into my account and this recycled account from 2022 wasn't even on my WE Energies account as is so how they got this information boggles my mind. So then next I removed my debit card so they don't decide to falsely charge it. I also on June 14 2024 went in and double checked my routing and account number were correct (which they were) and because of doing so the company is saying I had updated my information. It's ALWAYS been there. So now they are stating I just updated it, When honestly I didn't. It's the same account information they have been pulling from for over two years with no problems and the open account has always been there paying them.. How they can find deleted accounts and use them is beyond me.. Please be mindful of your bills as WE Energies is ripping customers off using fraudulent tactics. Always look at your bill. Stay safe everyone. Thank you.