Customer ReviewsforWe Energies

nd I was given NO warning concerning this! When I contacted this company they said I received emails and phone calls but I explained I never received any of these. I was calling to make a payment arrangement and was told I couldnt make arrangement until I paid $800? I also explained Im diabetic and need to keep my insulin chilled and eat 3x daily and charge my readers and they informed me this would take a few days. They have no accountability for themselves and make it impossible to fix situation I wont be able to survive like this

************** has designated to receive his billing statements electronically, which has been in place since 06/23/22. At no time was the utility notified by ************** that he had not received his statements.In addition to bill messages, there was an outbound call that was made, to the contact number on file for **************, prior to service being disconnected ************* has been locked off, a payment plan cannot be established until an acceptable down payment has been made and services have been restored. With regards to ************** medical concerns he needs to provide contact information for his physician in order to have a medical condition form faxed to his doctor. We encourage ************** to seek out services for assistance to help with a down payment, if income qualified, in order to reconnect service and establish an extended agreement.

So I sent in a payment 7 days before it was due to be paid. Use the same checking account every time for payment. My payment was returned when the funds were in my bank account for an electronic payment online. I was charged $51 dollars on top of my current amount of $21.13 for next month's payment. And no they do not waive fees even if this is the first time they messed up. They said my bank account is closed. My account is very much open and they had been taking money from it. It's very frustrating that they will NOT fix their mistake. I will not be paying this bill except for the $21.13 due. In return they will shut off my heat and hot water. And I in return will be taking them to court. It's not a lot of money to some people but I'm a disabled single parent. My budget is always spot on given I'm paid the same amount every month. The fact that they said my bank account is closed and isn't is what really upsets me. That and they have use the SAME checking account for my payments for years. Hopefully this helps someone else who is going through the same situation.

Customer had two bank accounts listed on her payment profile and mistakenly submitted a payment request from the closed account. Once they realized the error the closed bank account was removed to prevent making any future payments from that account, Should there be any future concerns they are encouraged to contact our ******************** at ************ for assistance.

So here's the issue. My bank account has been open and paying my WE Energies bill since June 2022. New updated checking account was added at that time as my Verve account had been closed and removed from my WE Energies account. Now I'm paying roughly $45 in return check fees due to WE Energies recycling my old banking account that had been permanently removed. WE Energies refuses to work with me and also denies that the issue at hand was indeed their fault. I had gone into my account and this recycled account from 2022 wasn't even on my WE Energies account as is so how they got this information boggles my mind. So then next I removed my debit card so they don't decide to falsely charge it. I also on June 14 2024 went in and double checked my routing and account number were correct (which they were) and because of doing so the company is saying I had updated my information. It's ALWAYS been there. So now they are stating I just updated it, When honestly I didn't. It's the same account information they have been pulling from for over two years with no problems and the open account has always been there paying them.. How they can find deleted accounts and use them is beyond me.. Please be mindful of your bills as WE Energies is ripping customers off using fraudulent tactics. Always look at your bill. Stay safe everyone. Thank you.

They have every bad customer service. I filed a Identity fraud complaint with them, asked them to send me the paperwork, becuase my Social Security Number was used on another place that I never lived @ in **********, **, My name, Social **************** **** Account Information as all on this account. They finally after 5 calls to them removed my name. But I haven't received the paperwork to file the complaint yet, (6-12-24), this has been since (5-14-24), I've called them 8 times talked to many people , I've wroted down who I've talked & the time I talked to them. It's getting pretty stressful, I filed a police report like they told me to do on the (5-14-24). How else can I get something done about this. I filed credit report to have them watched, my bank is watching my accounts.

We have reached out to the customer and the issue, which was not found to be related to identity theft, was resolved. We apologize for any inconvenience or stress this may have caused. We take pride in providing the best care anywhere and safeguarding our customers information.

I was scheduled for disconnection on 5/9. However, I was unable to come up with the money in a timely manner. I tried to apply for Energy assistance and I did what they ask but still no luck with getting the assistance that I needed , asking for more and more information then what they asked me for originally . So Yesterday 5/15 I called the automated system to set up payment arrangements. The automated system setup a payment plan the system gave me a down payment amount plus an installment amount (to pay with my monthly bill ) to be paid by 5/19 but that wouldnt stop the disconnection. I understood that. Today, I was disconnected and no pay arrangement in place. I called to try to plead with WeEnergies ( just buried my mother yesterday) but they said I should have followed up with them and that the automated system is flawed. After I did all that I could to come up with the money. I dont understand why the automated system is in place if it is flawed. Giving me a false sense of hope, I dont feel that was fair to me to be misinformed by the automated system, thinking I had more time

Whenever a bill generates with a pending disconnection notice, a determined down payment amount must be posted to the account, by the disconnection due date, to avoid interruption of service. Extended payment plans will not hold disconnection action, as you stated you understood, and should only be established when there is no risk of disconnection or a payment can satisfy the amount needed to avoid interruption of service.We encourage all customers to contact our collection ******************** with any questions or concerns, or need additional clarification regarding the actions necessary to keep services connected.

Good Morning, I just got off the phone trying to set up a payment arrangement due to me being in the hospital with blood issues. I tried to explain that I just got out a couple of weeks ago, and I'm trying to get caught back up. My deadline for payment is on or before 5/9. I get paid on the 10th. 24 HOURS. The customer service rep would not help with moving the date, or lowering down payment. The bottom line is, I see you on fox 6 every year about disconnection issues, stating please just call us, we will help. Not so much!!! Very disappointing!!!

At We Energies it is our goal to keep service on for all of our customers. With that in mind, we have reached out to this customer to provide additional options to establish a deferred payment arrangement on his past due balance.

I understand the storm that hit Eastern Wisconsin was hard to prepare for and they are trying frantically to restore power. Im sure they are all doing their best. My issue is, how they grossly mislead and lied to us time after time. I signed up for the appl and notifications on power outages and progress to restore. 4/3/24 at 8:30 am they said power will be restored by 9:30 am.At 3:30pm they said power will be restored at 9pm. At 8:30pm pm they said power would be restored at 5am. At 6:30am they just power would be restored at 2pm. At 2pm they said they are reassessing situation. I dont even care how long it takes, just be transparent from the start!!! Say it will be ***** hours or 2-5 days. That way we can empty our refrigerators and freezers and bring them to relatives and friends homes. I have temperature sensitive equipment for my business I would have moved, we would have not allowed any home doors to be opened, made plans to stay somewhere, etc. I own a sizable business and I would NEVER tell a client to expect something to be done in a certain timeframe without knowing for sure the issue, how to resolve it and how long it would take to do so. To continue to lead us on time after time is completely unprofessional, irresponsible and flat out criminal when you consider thousands of us are losing hundreds of dollars of groceries thinking they can last 2 hours, another 6, another 8 maybe and now 30 hours later stuck. Their is temperature sensitive equipment being ruined and basements flooding. Again, I get you cant help the situation, but you CAN control misleading and lying to us which hinders us from making appropriate decisions and actions that could have saved a lot of loss and damage. Whats really fun about this, is in the middle of it I got my bill. Yeah, really feel like paying that. How about after you pay me back for the $500 of refrigerated and frozen groceries I need to toss?

I am very sorry to hear you were without power for an extended period of time and that the estimated time of restoration/**** continued to change. We understand that getting clear, accurate and effective communication helps to manage your situation appropriately and make the necessary decisions for you and your family. One of the issues we face with widespread and large-scale outages is that it makes projecting the **** very difficult. The **** assigned to an outage is initially based on the best information that we have available to us at that time, even without knowing the exact cause of the outage. The **** may change multiple times as damages and new hazards are actively being reported while we are simultaneously assessing existing damage already reported. It can also change once crews arrive on site to assess the situation and possibly determine the repairs will take longer than initially expected or that specialized crews or equipment are required to restore service.The recent outage you experienced was due to weather with heavy wet snow and strong winds being the main factor. Our crews found significant damage, including broken poles, downed power lines, downed trees and limbs falling onto our equipment. The snow, slick roads and working conditions also made restoration efforts even more challenging. We had an army of field crews, including technicians from across Wisconsin and extra workers from across *********** working non-stop and have restored more than ******* customers. Unfortunately, sometimes certain circumstances beyond our control can interrupt your energy service. Although we do our best to restore service, we strongly advise our customers to have a backup plan. This may include having a generator or locating to a different premise. We believe that safety comes first and urge our customers to be as prepared as possible in the event of an unexpected power outage. We certainly appreciate your ***** and patience with us while you were without power. Please know that our crews worked as quickly and safely as possible to restore your power and truly apologize for any inconvenience you and your family may have experienced. We will continue to work hard to provide safe, reliable energy that we know our customers depend on.

Worst company I have dealt with in my life. They made a mistake and charged me for utilities at an address I never lived at. I have been trying to resolve to get this charge off my credit for past 4 months and still not resolved. Dozens of calls, and misinformation. Credit bureaus say they need an electronic transmission from We energies to remove and We keeps giving me the runaround on that. I would say I’ve invested about 10-20 hrs of my time and probably 50 phone calls. Disgusting lack of service. Can’t better business bureau step in with a company with this many complaints

Ms. ******************** spoke with a supervisor who confirmed that her request to have the trade line removed from her credit report has been initiated. Ms. ******************** was also advised to allow 30 60 days for the process to be completed.

We had damage to our house due to being without power for 3 days this Winter, Frozen radiators and water damage, customer service from We energies did not care. To restore the power the We Energies crew randomly started chopping trees down throughout our neighborhood and there are now entire downed trees that We Energies will not take care of.

For unplanned forestry work, such as that performed during the emergency restoration efforts during the winter storm the weekend of January 12th, We Energies crews do not clean up brush and debris. Our goal is to restore service as safely and quickly as possible and then move restoration efforts on to other customers who may also be without power. When winter storms bring heavy snow, as was the case in this instance, bushes, saplings, and even small trees often need to be completely cut down if they are in contact with our facilities, and it is the responsibility of the property owner or municipality to dispose of the debris. For additional information on our forestry practices and policies please visit www.we-energies.com/safety/tree-trimming

This company promotes identity theft and fraud and I would not ever advise someone to go through these crooks I got evicted and I have to pay for almost 5 months for someone else to live at the residents that had the gas in my name and they said it is against there policy to correct it and I can't leave them with less then one star as they don't even deserve the one I have to leave

As the responsible party for the billing of utility services, the Customer of Record is responsible for contacting us to request the termination of their account. This customer did not make contact with us when he was evicted to notify he was no longer residing at the property, and therefore service continued to be billed in his name. The account was closed effective 5/26/2023 when the new tenant residing at the property contacted us to request billing responsibility be transferred to her. We consider this a dispute between the landlord and tenant and encourage this customer to voice their concerns with their former landlord. If the customer wishes to establish a Deferred Payment Agreement (DPA) on the outstanding balance, they are encouraged to contact us at **************.

They refuse to restore power in major cities they literally are neglecting families without power and having them be in negative degree weather

We are very sorry to hear you were without power. We certainly understand the inconvenience that can occur as a result of a power outage and the impact it may have on you and your family, especially in an extended outage such as this. The severe weather conditions and heavy snow this past weekend made our restoration efforts very difficult, caused extensive forestry damage and took down hundreds of power lines throughout our service territory which created a large number of hazards. In many cases, special crews and equipment were needed to make repairs which in turn, required more time to restore service. Dedicated workers from across Wisconsin and the Midwest were also brought in to assist our crews with restoration efforts. We work hard to provide safe, reliable energy services to our customers. We truly appreciate your patience and understanding with us while being without power and apologize for the inconvenience you may have experienced.