Gasoline Engines
Briggs & StrattonHeadquarters
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Reviews
This profile includes reviews for Briggs & Stratton's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 46 Customer Reviews
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Review fromLloyd H
Date: 12/20/2024
1 starLloyd H
Date: 12/20/2024
RE: B&S 20 kw generator. Cannot speak with a representative at Briggs and Stratton. The display board continually draws power and kills the battery. A technician came to my location and diagnosed the problem as being a faulty board, so there is no power being supplied to the battery to keep it charged. The technician waited an hour and a half for someone at B&S to answer and finally had to leave. He hopes to still reach B&S for the part. As the unit is still under warranty, I hope the technicians waiting is covered too. The star rating should be zeroBriggs & Stratton
Date: 01/20/2025
Mr. ****** we apologize for the inconvenience of this entire matter. Your technician should be reaching out to Home Standby customer support at **************Review fromCindy C
Date: 11/01/2024
1 starCindy C
Date: 11/01/2024
Does not stand behind parts..no return at local store. Can't reach customer service number..Briggs & Stratton
Date: 11/06/2024
A Briggs and Stratton *** will make contact with you to discuss your concern with your order.Review fromAlireza H
Date: 10/09/2024
1 starAlireza H
Date: 10/09/2024
I bought briggs & Stratton generator Single phase almost 2 years We were experiencing issue and it cause even customer got damage of some appliances, Any way I try to contact for service We bought this generator form * **** ******** ****** ** * ** , We still waiting for technician We paid mired than 15k but now even we dont get answer from supplier also MFGBriggs & Stratton
Date: 10/10/2024
A representative from Briggs and Stratton will reach out to for more assistanceReview fromSheryl P
Date: 09/27/2024
1 starI have had the worst experience with Briggs and Stratton. They make it impossible to get through the recorded message to talk to anyone. I purchased the Craftsman lawn mower with the Briggs and Stratton engine because it said right on the box guaranteed for 3 years and Made in the USA. I finally was able to talk to a person when I started the process in September of last year 2023. They couldn't even guide me to a dealer that could help, one had been closed for some time, and one, which was close to me would only work on mowers They had sold. I finally found a dealer 35 minutes from my house. It took until July 2024 for *** **** ****** (the closet place I could find) to get an answer from Briggs & Stratton as to if they would honor the warranty. After 10 months of R&S sending pictures and calling, Briggs and Stratton told them they would not honor the warranty because a dirty filter was what caused the pull cord to catch and not be able to pull it to the full length, which kept the mower from starting. It took them 10 months to come up with the ridiculous excuse that a dirty filter had caused the problem. Also, I am expected to pay $60 to *** **** and home. This is ridiculous, and it doesn't look good for Craftsman and Made in the USA. And Briggs and Stratton will not converse with me.Review fromGary R
Date: 08/09/2024
1 starGary R
Date: 08/09/2024
worst small engines on the market with the worst customer service, Briggs motor on an Agri-Fab lawn vac failed internally with less than 10 hours on it. even the Briggs service shops admit they are the worst engines on the market and the worst to deal with on warranty.Briggs & Stratton
Date: 08/22/2024
Briggs and Stratton would like to apologize for the inconvenience you have experience with your product.Review fromWesley S
Date: 08/01/2024
1 starWesley S
Date: 08/01/2024
Buy far the biggest crooks. Do not by anything with their name on it. My motor has maybe 5 hrs on and broke the connecting rod and they are stating lack of oil and and maintenance. If I could give them zero stars I wouldBriggs & Stratton
Date: 08/22/2024
Briggs and Stratton would like to apologize for the inconvenience of this entire matter. If you want to dispute this matter please reach out to an authorize Briggs and Stratton dealerReview fromsteven m
Date: 07/30/2024
1 starsteven m
Date: 07/30/2024
Briggs & Stratton is the worst engine built. Don't waste your time if a mower has this engine. I always use non ethanol fuel. Drain every winter, replace with fresh gas, but at least 2x a year I replace the carb. Never fails. I hate this mower.Briggs & Stratton
Date: 08/22/2024
Briggs and Stratton would like to apologize for the inconvenience of this entire matter. Please reach out to your authorize dealer for more assistanceReview fromRobbie H
Date: 07/26/2024
1 starRobbie H
Date: 07/26/2024
HORIBLE COMPANY They DO NOT honor their warranties. Buyer bewareBriggs & Stratton
Date: 09/06/2024
Briggs and Stratton would like to apologize for the inconvenience of this entire matter.Review fromLucca R
Date: 07/12/2024
1 starI bought a DR brush mower with a Briggs&Stratton 10.5hp motor almost 2yrs ago. Now my first issue is with DR assembling a junk/lemon product and then telling me to eat **** when it broke. The second time it broke I was told I had to take it to a Briggs dealer to get a new recoil start assembly. After getting the run around from the Briggs Dealer I posted a complaint w the BBB and magically DR's ******** service ordered the part for me (which they should've done in the first place). Once again, I was responsible for installing the replacement part myself. At this point, I had spent more time dealing with warranty repairs than I had using my machine. I tried turning the machine over and it was still difficult, ran for a bit, then stopped and locked up-I couldn't pull the cord again. I went to my local ************* where I bought this POS and they told me since it was still under warranty they could take a look at it and try to get it repaired. The tech let me know the engine was blown, which seemed odd because I only had 10hrs on it. He tore it apart and sent pictures to Briggs. They did the normal "denied due to started with low or no oil" response-based on photos the tech sent to the third party ******** service company ********************** uses. Seems like an easy out instead of replacing a $600 (retail) motor. I'm still boggled that the motor was bad. Up until then my problems were with DR's design and construction and then their deflection of responsibility for selling me a lemon. After reading others' experiences with Briggs, I now think they're just as garbage of a company as DR. ** you have an option, go for the Kohler or ************** on your potential purchase and save the headache. At this point, I've wasted enough of my own time dealing with ******** service and working on my machine performing warranty repairs that I could've paid for a whole new machine with the value of my time. ***** Notes: DR ****** Briggs almost as much.Review fromTrent O
Date: 07/08/2024
1 starTrent O
Date: 07/08/2024
Terrible customer service. I ordered an in stock part which I was told it would be there with in a week. It was not with in a week so I called customer service they said whoops it back ordered even though we failed to tell you that when you ordered and even after you ordered it. They said it would be delivered by the end of the month so I said I would wait until then. It never was delivered so my dealer found the part and installed it. I wasn't able to cancel the order and then when they finally delivered it over 2 weeks after that. Now they say my only option is to return it minus shipping both ways and a 20% restocking fee. It took forever to get an email back too. When I replied to the email no one ever responded back even after multiple emails and 3 weeks. I finally called in again since it wasn't my error that I no longer need the part. I was told that its our policy even if it is our fault and there is no manager or acceptations. No sorry no I understand just that's our policy too bad.Briggs & Stratton
Date: 09/06/2024
Briggs and Stratton would like to apologize for the inconvenience of this entire matter.
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