Customer ReviewsforBriggs & Stratton

worst small engines on the market with the worst customer service, Briggs motor on an Agri-Fab lawn vac failed internally with less than 10 hours on it. even the Briggs service shops admit they are the worst engines on the market and the worst to deal with on warranty.

Buy far the biggest crooks. Do not by anything with their name on it. My motor has maybe 5 hrs on and broke the connecting rod and they are stating lack of oil and and maintenance. If I could give them zero stars I would

Briggs & Stratton is the worst engine built. Don't waste your time if a mower has this engine. I always use non ethanol fuel. Drain every winter, replace with fresh gas, but at least 2x a year I replace the carb. Never fails. I hate this mower.

HORIBLE COMPANY They DO NOT honor their warranties. Buyer beware

I bought a DR brush mower with a Briggs&Stratton 10.5hp motor almost 2yrs ago. Now my first issue is with DR assembling a junk/lemon product and then telling me to eat **** when it broke. The second time it broke I was told I had to take it to a Briggs dealer to get a new recoil start assembly. After getting the run around from the Briggs Dealer I posted a complaint w the BBB and magically DR's ******** service ordered the part for me (which they should've done in the first place). Once again, I was responsible for installing the replacement part myself. At this point, I had spent more time dealing with warranty repairs than I had using my machine. I tried turning the machine over and it was still difficult, ran for a bit, then stopped and locked up-I couldn't pull the cord again. I went to my local ************* where I bought this POS and they told me since it was still under warranty they could take a look at it and try to get it repaired. The tech let me know the engine was blown, which seemed odd because I only had 10hrs on it. He tore it apart and sent pictures to Briggs. They did the normal "denied due to started with low or no oil" response-based on photos the tech sent to the third party ******** service company ********************** uses. Seems like an easy out instead of replacing a $600 (retail) motor. I'm still boggled that the motor was bad. Up until then my problems were with DR's design and construction and then their deflection of responsibility for selling me a lemon. After reading others' experiences with Briggs, I now think they're just as garbage of a company as DR. ** you have an option, go for the Kohler or ************** on your potential purchase and save the headache. At this point, I've wasted enough of my own time dealing with ******** service and working on my machine performing warranty repairs that I could've paid for a whole new machine with the value of my time. ***** Notes: DR ****** Briggs almost as much.

Terrible customer service. I ordered an in stock part which I was told it would be there with in a week. It was not with in a week so I called customer service they said whoops it back ordered even though we failed to tell you that when you ordered and even after you ordered it. They said it would be delivered by the end of the month so I said I would wait until then. It never was delivered so my dealer found the part and installed it. I wasn't able to cancel the order and then when they finally delivered it over 2 weeks after that. Now they say my only option is to return it minus shipping both ways and a 20% restocking fee. It took forever to get an email back too. When I replied to the email no one ever responded back even after multiple emails and 3 weeks. I finally called in again since it wasn't my error that I no longer need the part. I was told that its our policy even if it is our fault and there is no manager or acceptations. No sorry no I understand just that's our policy too bad.

Worst purchase ever. Purchased a brand new Hyper Tough 20in push lawn mower. Opened box & everything looked ok, however it took forever to start. Primed it and gas started leaking from the filter which was really odd. After priming, it took about 10-15 pulls of the cord just for the lower to start. After finally starting, I maybe did 1-2 strips in my yard before it started smoking & the belt possibly came loose because it didn’t start up again after. BRAND NEW, OUT THE BOX and not working already is a big red flag. After calling the manufacturer for a CS resolution, I was given the run around basically as Briggs & Stratton was not going to replace or fix the problem. They gave me a number to the closest mechanic that could operate on the mower which was 2.5hrs away. Not to include it was a 90$ diagnostic fee as well as maintenance charge. I definitely wasn’t going to pay that for something brand new & wasn’t my fault. So I was basically was going to be out of 260$ for a product B&S knew was refurbished and faulty. As a resolution I took it back to where I purchased the item originally & got a refund. Thank goodness. I tell everyone beware of this company and their products as they’re using it as a way to make more money off their faulty products.