ComplaintsforKohn Law Firm S.C.
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On Friday July 1st, I received a wage garnishment from *****************. I called them immediately and spoke to ********* I informed ******** that I was enrolled with National Debt Relief from 2016-2020 and that the debt I was being garnished for was listed with National Debt Relief. I was informed by ******** that they did not have any information that I was working with National Debt Relief. I informed ******** that I would contact National Debt relief to verify the information I provided. I also offered to settle the debt with ******** during the phone call. ******** reported she would not settle the debt and that interest would accrue daily. I again offered a settlement amount and she refused to work with me on the matter. I called **** Law firm back on Thursday July 7th to report I had spoken with Gitmead Law Firm and that they were handling the power of attorney of my debts from 2016-2020. I was told by a representive from ***************** that ***************** would no longer speak to me due to the fact I had an attorney during that time frame handling the debt. **** was unwilling to negotiate or provide me with copies of past settlement offers sent to me which I did not receive so I could forward on to Gitmead Law Firm who was representing me through **************************** during the time the offers where sent.Business response
07/18/2022
We are in receipt of the attached complaint sent to our office.
Per our records, this account was placed with our firm for collections in October 2011 by our client ******************** LLC DBA The Cash Store. A letter was sent to the consumer on 10/14/2011, which advised that our firm had been retained to collect a debt. Based on the complaint, it appears that the ************** indicated this judgment should have been paid by National Debt Relief. Prior to a call on 7/1/2022, neither the consumer nor National Debt Relief contacted our office regarding ************** working with a debt settlement company. We have not received any payments since the account was placed with our office. As there was no payment arrangement agreed to in this matter, our firm proceeded with a wage garnishment to resolve the balance owed on the judgment. Given that our client has expended costs to file a wage garnishment, a voluntary payment arrangement would not be acceptable at this time. We could review for a possible payment plan once the wage garnishment has concluded. Further,on a 7/7/2022 call with our office, ************** indicated that she was working with the ********** of Robert S. ************************. Once we were made aware that the consumer was working with an attorney, we advised ************** that we were unable to communicate with her directly without authorization from her attorney. Ms. ****** attorney has since reached out to our office and we are in communication with him regarding a possible resolution.Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid off my debt to this law firm on May 6, 2022 over the phone via electronic check. At that time, I was told my employer would receive a letter within two weeks to stop garnishing my wages and I would be reimbursed the overpayment from wages garnished on May 10, 2022. On May 24, my wages were garnished again. I followed up with ***************** on May 26 and they informed me a letter was supposed to be sent on May 20,2022 to my employer but it was never sent. Upon speaking to my employer today, June 1, 2022, they still had not received my satisfaction of judgement letter to stop wage garnishment or my overpayment of ******. I called again and was told the letter was just sent today via certified mail(even though it was allegedly being sent on May 26, 2022) but no funds were were being sent for my overpayment made in May 10 and May 26.Business response
06/17/2022
Our records reflect that we filed a wage garnishment on behalf of one of our clients on or about 1/13/2022. Our client previously obtained a money judgment against ****************** on 10/22/2021. ****************** later contacted our office on Friday, 5/6/2022 to pay the judgment in full. Because she was not paying with certified funds, our records reflect that the representative she spoke with from our firm advised her that the payment would likely not process until Monday, 5/9. Thereafter, our policy is to wait for confirmation of good funds, at or about 14 days. We then sent a garnishment release request to ************ employer on 5/26/2022. We also spoke to the employer via phone on 5/26/2022 to advise that the judgment had been paid. Should we receive additional payments from ************ employer, those will be returned to her employer with directions to release the funds back to ******************.
Should ****************** have any further questions or concerns, she is welcome to contact our office so that we may further assist her.
Initial Complaint
03/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been dealing with ***************** concerning the resolution of a Discover card debt. I have been making online payments but when I attempted to make an online payment yesterday(3/7/2022) and today(3/8/2022) I have been unable to do so. I have made numerous attempts to get **** to e-mail me as to why this is and received no replies. I have sent a payment by mail today(3/8/2022) as I want to continue resolving this debt but **** seems to be ignoring me and I do not know their motives. Thank you.Business response
03/22/2022
We are in receipt of the attached complaint. Our payment website was temporarily down for maintenance and repair.
We received Ms. ********* correspondence and voice messages. We attempted to contact her via telephone, but we were unable to reach her. Voice messages were left, which requested that she contact our office. We received the payment that ******************** mailed in to our office and it was applied to the balance. Our payment website is now back up and available for use.
If ******************** has any further questions, we would encourage her to contact our office at **************. Thank you.
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Contact Information
Customer Complaints Summary
24 total complaints in the last 3 years.
9 complaints closed in the last 12 months.