Business ProfileforShield Moving Services

I had SEVERAL PROBLEMS occur recently w/Shield. Until things get resolved & my bill gets lowered to a PROPER AMOUNT for all issues experienced, I refused to pay (D'Andre-owner), due to some damage to my condo walls/ceiling, several broken items that weren't properly handled or wrapped, and Eli/Kevin spent hours of wasted time (in increments) chatting w/my teens instead of sticking to the job which ended up milking me several extra hrs. On move day, I got immediately concerned because I hired them for "labor help"only-NOT a truck cause I already rented one. They showed up w/a truck anyway, so I had to waste time to the 2 movers that their owner made a mistake & that I better not be charged for the truck when mine was already ready to be loaded. Move day: I had my own 3 guys in addition to Eli/Kevin (Shield). There's something wrong when I have to KEEP REMINDING workers that we need to "MOVE ALONG cause my landlord was waiting on me & have to continue to explain that YES I want "that wrapped" & YES we are moving "those larger items" over & over! My own helpers got very irritated because they were doing more work & sick of watching them stand around taking numerous breaks to talk & asking us the same questions about furniture as if they have never moved before. After 5.5hrs went by & none of my main furniture was even put on the truck as they were putzing around chatting again, I stated that "I sure hope you guys are planning on getting the rest of my stuff on that truck." Most things were already in the gargage & basement so this move should not have taken 5 guys over 6.5hrs just to load! Magically when they were done, unload was under 2hrs! So trying to charge me for almost 9hrs was ABSURD! I was charged for a TRUCK I specifically didn't ask for so I had to argue to remove that OFF MY $1300 BILL, had several large things damaged, will lose some of my security deposit at condo for damage they caused to walls/ceiling.I want a fair resolution & proper amount for my bill

Hello,While there is a valuation that states a specific reimbursement to damaged items, we made every effort to give you the necessary reimbursement for the damages that *** have occurred. However, your claims are inaccurate, as you had attempted to pay $400 for the service, we refused your payment because there was a total of $750 due after all modifications were made.

Hello,While there is a valuation that states a specific reimbursement to damaged items, we made every effort to give you the necessary reimbursement for the damages that *** have occurred. However, your claims are inaccurate, as you had attempted to pay $400 for the service, we refused your payment because there was a total of $750 due after all modifications were made.

Your response makes absolutely no sense. Firstly, you never refused my payment? The facts: I, the customer had to find out MYSELF after contacting (FMCSA.DOT.GOV) that you lied & never had any INSURANCE at ALL which is REQUIRED by Federal/State law to cover any of my damages (nor any other customer's after reading numerous review complaints on your "company"). So...in the end, I sent damage photos & made you aware that I wasn't paying a dime until we figured out what you would be doing to handle my damages. I also made clear I DIDNT have to accept your initial demand that I allow your shoddy moving workers to make half c*** attempts to do DIY fixes to all my damages in the home and my belongings. I knew you had NO INSURANCE OF ANY KIND to reimburse me PLUS that it would have exceeded the bill in the end (which I broke down via email to you). It was then that this company finally CONCEDED & agreed to write my service bill away. My hopes is Shieldmovers ******* (owner) learned a ****** in this fiasco & finally gets the required amount of insurance that federal/state laws require him to have if he wants to continue offering professional MOVING SERVICES to anyone else.movers) are legally liable for the value of household **************** different levels of liability to offer the customer: full replacement value and released value of 60cents per lb. They said you should have provided me the estimate (which u did) and the arbitration process info and process for handling claims and booklet of rights/responsibilities before the move all of which I didn't get. It shows under your DOT number that cargo insurance is required but on file u show no. BIPD insurance required of $750,000 and on file for u it shows No.