Reviews

Review Details

• Review fromMelinda M

  Date: 03/06/2025

  5 stars
  Great customer service! Ask for David ******, he will go above and beyond. Awesome furniture, not OSB either. Good quality for the price. We have used National Business Furniture for years and have never been disappointed.

• Review fromVivian A

  Date: 11/11/2024

  5 stars
  Its legit! Im so excited, I ordered a desk, hutch, and bookshelf. Everything got here so quickly and the quality is amazing. Will be purchasing from here again if I ever need to since my desk is such good quality!

• Review fromPatrick C

  Date: 12/21/2023

  5 stars

  Patrick C

  Date: 12/21/2023

  After reading several negative reviews on the BBB site, I was hesitant to order from this company, but I decided to order a task chair anyway. I ordered this on Sunday night and was pleasantly surprised that the chair showed up on Wednesday afternoon. Item is as described. No problems.

  National Business Furniture, LLC

  Date: 12/22/2023

  Thank you for your feedback regarding your recent order. We are glad to hear the chair is what you expected, and we appreciate your time and business. If there is anything we can do to assist, please reach out.

• Review fromMary M

  Date: 08/24/2023

  1 star

  Mary M

  Date: 08/24/2023

  Do NOT do business with this company. Out of the 40 chairs that we got, 20 of them broke within the first 8 months. That was over a year ago. While they did acknowledge there was a defect in the chairs, we have only gotten 8 out of the requested 20 replacement chairs to date. Every time there is an inquiry into the status of shipment for the chairs, we are given one excuse after the other why they are not ready yet; 'An upholstery issue' 'manufacturing delay' 'the supplier needs a video of the broken chairs'.....endless delays. We asked for a refund for the other 20 chairs and have been waiting for that for 6 months now. I was told that the refund check was sent on August 10th. When I followed up because we had not gotten it yet by August 24th, I was told that the check had been returned to them, and 'could I please verify the address'....my address is on every single email I have ever sent them, and they got the chairs delivered to the right place, so I do not believe that the check was ever sent. We have been forced to obtain the services of a lawyer to proceed.

  National Business Furniture, LLC

  Date: 12/22/2023

  Thank you for your feedback regarding your order. We apologize that these chairs did not meet our normal high quality standards, and that the experience you had with our team did not either. If there are any outstanding issues, please contact our team to follow through for you.

• Review fromKristine D

  Date: 07/05/2023

  1 star

  Kristine D

  Date: 07/05/2023

  Way more expensive than if you were to just go right to the manufacture. Also, shipping is outrageous. They claim they have a lifetime guarantee - who needs a lifetime guarantee on a filing cabinet. Plus the product was poor craftsmanship. Will go elsewhere in the future.

  National Business Furniture, LLC

  Date: 07/13/2023

  Thank you for your feedback on the shipping cost and quality of your product, as well as the lifetime guarantee. Our lifetime guarantee is meant to provide our customers with peace of mind should they have a issue caused by defect after normal use of the product even if it has been more than 1-2 years as most manufacturer warranties are limited. Hopefully you will not have to use it, but it is available to you if you do.

  National Business Furniture, LLC

  Date: 07/13/2023

  Thank you for your feedback on the shipping cost and quality of your product, as well as the lifetime guarantee. Our lifetime guarantee is meant to provide our customers with peace of mind should they have a issue caused by defect after normal use of the product even if it has been more than 1-2 years as most manufacturer warranties are limited. Hopefully you will not have to use it, but it is available to you if you do.

• Review fromStew B

  Date: 05/02/2023

  5 stars

  Stew B

  Date: 05/02/2023

  I purchased a draftsman chair a few years ago partially because of their offer of a lifetime warranty. Well, a few weeks ago the pneumatic tube failed. I reached out to the company with my issue, including the date of purchase and model number. With in 48 hours I had a response from their tech service team. 14 days later the new pneumatic tube arrived. It's now installed and my chair, save a couple coffee stains :),is like new. Better yet, they sent the tracking number and reached out with the progress of my order. Will certainly work with them again.

  National Business Furniture, LLC

  Date: 05/05/2023

  Thank you very much for your feedback about your experience! We appreciate you, your business, and your time.

• Review fromMaria R

  Date: 07/28/2022

  1 star

  Maria R

  Date: 07/28/2022

  This is a despicable company. NOT EVEN A STAR . Do NOT order anything from them. HORRIBLE I MEAN HORRIBLE return policy, and the item I ordered was not to my taste. Tried to return it and they will not accept returns .The return policy is not stated nowhere in page of the item I wanted it; Nor any return terms was mention at check out or something clicking a box agreeing to their returning policy. nothing about FINAL SALE ! THAT LITTLE SURPISE come went the item come and you realize didnt like the item and want return it. ****************************************************************************************************** I WANT MY MONEY BACK ! THIVES

  National Business Furniture, LLC

  Date: 08/23/2022

  Hello and thank you for reaching out with your concerns regarding our return policy. The full details of our return policy are located on our website FAQ page and do specify that items that are assembled and no longer in the original box and packaging are not eligible for return. Clearance and custom items are also listed on the item page as nonreturnable. We do apologize for any inconvenience this has caused. We are always happy to work to provide at minimum a gift certificate towards a new purchase for an item that meets your needs.

• Review fromJean W

  Date: 06/09/2022

  1 star

  Jean W

  Date: 06/09/2022

  They know as much about office furniture and how it is used just as much as I do about nuclear medicine. Happy to call out the people "in charge"...Nate G*********, Catherine B**** (she was the supervisor in meeting all day...lol) and would rather not mention the customer service rep that did his level best but he is only as good as his weakest link...and they sign his paycheck so... File cabinet set up (on purpose!) so that standard file folders to are not easily removable - you need to BEND the pendaflex holders and the files inside bend as well...like PICTURES!. Oddly enough, they were initially set up for legal files...laughable. Like review below, cabinet doors did not line up. AND...they won't refer you to a repair/install service that will keep the Lifetime Warranty in tact. My mission...never reccomend and review the crap out of them warning others - not a quality operation!
  
  
  

  National Business Furniture, LLC

  Date: 06/10/2022

  Thank you for your feedback. We apologize for any frustration you are experiencing with the files you are now using in the drawers. After review of your order I see that these items were delivered 2-4 years ago between the different orders placed and that we have advised that the cabinet filing style does not change form side-to-side to front-to-back. Any modification of the cabinets to make them meet your current needs will void the warranty. We could provide you some alternative options that meet your current needs and are happy to assist within the warranty coverage guidelines in place.

• Review fromLisa R.

  Date: 05/20/2022

  1 star

  Lisa R.

  Date: 05/20/2022

  This is a horrible company. Do NOT order anything from them. Terrible customer service, poor return policy, and the item I ordered was poorly made. Took hours to build (and I have built a lot of office furniture), instructions were not correct for the piece, holes/pieces did not align, etc. Now it looks terrible. It's a large cabinet and the doors don't line up. Tried to return it and they will not accept returns on unboxed items - no doubt because they know how poor their quality is. Waste of money.

  National Business Furniture, LLC

  Date: 06/10/2022

  Thank you for your feedback on your recent order. We apologize for any dissatisfaction with the item. Our return policy does stated that items that are assembled are ineligible for return, however we can send parts for most of our product for issues like the holes not aligning which is covered under defect. We also offer assembly on our products as well. Please reach out so that we can assist as I was not able to locate an order with your name or email address.