Business ProfileforHolland Bulb Farms

They promote their companies 100% guarantee, but it is literally worthless. I ordered/received multiple items, several different items didn't even grow or bloom. Tried to get replacements or a refund, but they stated the guarantee was expired. I ordered in November 2023, received late November. Nothing like a worthless guarantee to ensure customers won't come back.

Thank you for reaching out to us. I'm sorry you are not satisfied with your experience with our company. We do have a 100% Grow Guarantee on our items for the first growing season and do stand behind the Guarantee. As with most retail stores, our Grow Guarantee does have a date range in which we do need to be notified if items fail to grow since it is valid for just the first season. We do have the dates listed on our website as well as on the back of all of the packing slips included in the box. If we are notified after the dates stated in our Guarantee, it is at that point void. I did find a chat you had with one of our representatives on 7/27/24 regarding items that failed to bloom for you this first season. At that time we did inform you the Grow Guarantee did expire in June of ***************** our Grow Guarantee. Since all items would have grown for you in the early to mid-Spring, the Guarantee cannot be extended unfortunately. It is also normal for items to grow foliage the first season but not bloom the first season. If they did grow foliage, the bulbs were viable and will bloom the second season. With ******'s becoming a bit warmer in most locations, this trend is becoming more common. Again, I do apologize you are not satisfied with your experience. For future reference, we would ask that the Grow Guarantee is reviewed before an order is placed to fully understand the terms of our policies and procedures.