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Business Profile

Towing Company

Apys Cars, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Apys Cars, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Apys Cars, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, despite Cheba's great sandwiches, I have to report Apy's Cars because the other night (2/8/2024) my car was wrongfully towed to this location @ **********************************************). I was picking up a carryout order and parked in the appropriate customer parking lot around midnight. I was in there for less than 5-10 minutes and I walk out to find my only ride home gone. I was in the building the entire time yet the tow truck operator AND Cheba manager felt the need to lie about my whereabouts and the security footage Cheba's manager even showed me - I never left the premises nor recalled anyone coming in to check about the vehicle before hauling it away. I also have a receipt with my Cheba order and timestamp of order. You need to find a better tow company to partner with if this is apparently a recurring problem w Apy's taking people's cars for no reason. I ended up shelfing over $400 (actual amount was $440) for something that shouldn't have happened in the first place nor was my fault. It doesn't take a rocket scientist to operate a tow truck. Apy's is a scam and I shouldn't have had to drop $440 for something that could've been avoided if you actually treated me like a customer and human being.

    • Initial Complaint

      Date:10/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/21/24 around 1am my car was towed by Apy's Cars. I was parked in the ********* parking lot on ************** in *********, *********. I didn't realize it was customer only parking and went to ************'s next door, that part is on me. I went to retrieve it around 9:45 am the following morning. Aside from paying an additional $150 for "special equipment", although I believe this is an excuse they use to regularly charge their customers an additional $150 in a "legal" manner, they managed to break my car. After retrieving the car I began to drive home, and the back of the car was violently shaking. I immediately turned around and took it back to them. They claimed that the part was "already broken", and showed me a picture. However my car was just fine and I had been regularly using it up until it was towed. I believe that they broke the part on the car after hooking it up to their equipment, and then took the picture after they broke it. They told me, after saying it was already broken, that they could fix the part in the back for $100. I don't know much about cars, and didn't trust them, so I drove 20mph all the way to ******** repair shop on ************ (to get a third party opinion and fix). They showed me the lateral arm, and pointed out that you could see where the hook was placed, and that the bar was just fine until cleanly broken by the hook. Before getting the car fixed, I called Apy's Cars to see if they would be willing to pay for the damages, but the lady I spoke to refused to cooperate. She immediately got upset, said they took pictures and that my car was already like this. The estimated damages were worth about $480, which after that phone call I had ******** go ahead and fix. I truly believe I was scammed here, and I truly believe that they damaged my car and lied about it. I have video footage of the damage, the third party mechanic's opinion, part of my conversation with Apy's Cars, and more. I also have all of the receipts.

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my car in Handicap it had no sign saying tow away I have Cove19 and I also have a Blood clot in my Ovary and I was in so much pain I couldnt walk I parked my car and my daughter come ************************************************************************************************************* $340 and I told her Im very sick and I cant walk I just move to this place she told me they never seen my car before and that they didnt see the Sticker in the window until they got there she said so you still have to pay even if we did make a mistake now I just got out the hospital still in park the web site said they closed at 3:30 I got there at 2:50 she said we close and I dont care what the Internet say and you have to pay a extra $25 they are rip offs and getting over on ppl in the worst way this have to stop

    Apys Cars, Inc. is NOT a BBB Accredited Business.

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