Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPLAINT: Attempt to collect an additional Security Deposit. The original $550.00 Security Deposit, first months rent, applicable receipt, and signature of a 6 month contract was signed on March 3, 2022. The original security deposit, by law, is to be refunded and or postmarked by no later than February 19, 2023. Lakeland Rental Management also attempted to collect an additional $550.00 Security Deposit upon my departure on January 30, 2023 with excessive email excuses that read largely in part "due to an audit issue, there is no evidence to show that a security deposit was ever collected". These emails were signed electronically by the proprietor. In addition, during a recent telephone conversation prior to my departure from residency, I had mentioned "legalities" surrounding the return of said deposit. Lakeland Property Management then suggested that should I decide to file suit, I would ultimately lose. The sum of these events stem from a verbal arrangement to continue residency at the end of a contractual conclusion of August, 2022, until the VERBALLY agreed end of February 2023. I ultimately gave a notice to vacate on January 3, 2023 due to a now debunked home purchase attempt. The ****************** involved is now under investigation due to their unethical treatment of a client. The only resolution to this particular complaint is the swift return of my security deposit, less the inability to properly launder the issue sheet set and towels that I properly discarded. Therefore, the fair return of $275.00 to cover the sheet set, towels and early termination of a VERBALLY continued residency arrangement is more than justified. In conclusion, it must be emphasized that as a U S. Navy Veteran, I am protected by other avenues of consumer protections. The actual owner of the housing facility in question could be held liable for attempting to defraud a former tenant. Simple minds always say, and then always exemplify extremely simple acts of like proportions.

  Business Response

  Date: 03/03/2023

  Couple of items first.  My name is ******************  Our address is ****************************************************************; 54548.

  We reached out to all of our tenants regarding missing Security Deposits that were not recorded in our system.  We did this due to an internal investigation that we were working on with the local ******** Detectives, as well as the DCI in regard to our former employee, ********************* that was in charge of our long-term accounts, including, but not limited to, preparing leases and collecting security deposits and rent.  This tenant just needed to respond to us directly and let us know he had a receipt for his security deposit and it would be returned.  As we continue our investigation, we have discovered misappropriated funds as well, if ********************** paid by check.  Again, once we have proof of this being paid, we will return the funds.  The former employee has been arrested today.

  Thank you.  

  *****************

  Owner/Broker

  Lakeland Rental Management, Inc

   

  Customer Answer

  Date: 03/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Continuation of Physical Evidence: 

  
  

  5 copies attached

  
  

  
  

  
  

  Additional Physical Evidence and Comment :

  
  

  Attached are copies of the original lease agreement that  commenced on  March 1, 2022 through August 31, 2022. On page four of the contract, a signature by ***************** is illustrated. 

  
  

  The signature of Mrs. **** was never  applied to the contract in my presence, and as I recollect, was actually a signature duplication by *************

  
  

  The actual receipt for $550.00 in cash for the Security Deposit was a general printed receipt not signifying who was actually paid, and by whom ?
  

  
  

  Unfortunately, and upon completion of my trip to *******, I accidentally misplaced the "general" receipt in question. 

  
  

  It should also be noted that I paid the required rental fee each month in the amount of $550.00 from March 1, 2022 until February 1, 2023.

  
  

  The proof that further compliments the fact that I did surrender $550.00 in cash for the Security Deposit, the morning of March 1, 2022 is that the keys would have never been surrendered to me if I hadn't.

  
  

  In conclusion, I have also attached the final rent receipt copy of $550.00 for the month of January dated 1/3/2023. 

  
  

  The Security Deposit in question must be refunded to me immediately, as the  original postmark was required to be administered by no later than February 19, 2023.  ( See Wis. Stat & 704.28(4). ).

  
  

  The envelope must be addressed to the residence of my parents at the following:

  
  

  ******************************

  4009 *********************.

  ******, *******. 85730.

  
  

  My forwarding address to receive said deposit refund was originally attached to my complaint to the BBB.

  
  
  Regards,
  
  ***************************