Business Profile

Dentist

Mondovi Dental

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mondovi Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

40 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This dental office, in December of 2023, did a cleaning for me. I had started a new job and gave my new insurance card to the secretary at that office in **********, **. That office closed and Ive been at a new dentist since. On April 18, 2025, I was sent a letter in the mail saying Final Notice and that I had a balance of $184.00 I hadnt paid and that they were going to go through a collection agency if I didnt pay. The letter also didnt state why I owed money or what I was being billed for. I had not received any notice of this prior. It took a phone call with their *************, ** office to explain that it was for the cleaning from almost 2 years prior. Since the cleaning was over a year ago, they also said, today, they were unwilling to bill my new insurance company and that my only option was to pay via credit card through the phone call. The secretary on that phone call reported that we have received a lot of complaints about similar issues recently.
Business Response
Date: 04/22/2025
Hello,
A representative from Mondovi Dental will contact the client.
Thank you,
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dentist at the Cleveland office performed an unnecessary procedure. ***************** hired a 3rd party to review the claim, they concluded the procedure performed was not necessary. Insurance denied the claim and paid for a filling as that was all that was needed. I paid my portion for the procedure up front. Now the dental office is billing me for the unpaid portion of the claim. Since this was not a needed procedure I feel the dentist is scamming patients for more money, by performing procedures that are not necessary.
Business Response
Date: 03/07/2025
Hello,
A representative from Castle Dental- Cleveland will reach out to client.
Thank you,
Smile Brands
Customer Answer
Date: 03/10/2025

Complaint: 22997576

I am rejecting this response because: They have not reached out.

Sincerely,

****** ******
Business Response
Date: 03/17/2025
Hello,

A representative from Castle Dental- ********* will contact the client.
Thank you
Customer Answer
Date: 03/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
They have not contacted me and it's apparent they really don't care about BBB reviews. F rating says it all. Terrible company and I hope they are sued for malpractice and have to shut down. It's the only resolution I seek

Regards,

****** ******
Business Response
Date: 03/24/2025
Hello,
The customer and company have been in contact and are unable to come to a resolution.
Thank you,
************
Customer Answer
Date: 03/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company has never reached out to me.

Regards,

****** ******
Business Response
Date: 04/01/2025
Hello,
The customer and company have been in contact (by email) and are unable to come to a resolution.
Thank you,
************
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the doctor for a broken tooth. I went several times and could not get help. They did ex *** me and on two occasions his Assistent tried to take impressions. For some reason a crown was ordered anyway. It did not fit. Instead of doing it again the doctor was going to grind my tooth. On that occasion I was Anestized by someone who claimed to be an Assistent. She called me an irate patient when I began to ask her questions. Several minutes later when I told the Assistent I was numb, I found out the doctor stepped out and was going no further that day. All during these visits I was told the doctor would accept as full payment from me *****. No crown was put in and I ran away from both his employees. Then after not grinding, that day, I was told he dont do this work and they gave me another doctor. A big sign on his window says orthodontic work done here. Why???
Business Response
Date: 03/07/2025
Hello,
a representative from Monarch Dental will contact the client.
Thank you,
************
Customer Answer
Date: 03/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I have not heard from them yet and the bill in dispute is for ****** not 66.33
Regards,

****** *******
Business Response
Date: 03/25/2025
Hello,
We have reached out multiple times and have not heard back from the client.
Thank you,
Smile Brands
Customer Answer
Date: 03/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They claim to have called me but I see no emails or calls. My email is ************************* or telephone ************. Please keep up trying.
[Please type yourresponse here.]

Regards,

****** *******
Business Response
Date: 03/28/2025
Hello,
We have spoken with the client and are working to resolve the issue.
Thank you,
Smile Brands
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had 2 appointments at Mondovi Dental Windsor on 11/11 and 11/19 respectively. The office billed me $277 for the 11/11 appointment and $110 for the 11/19 appointment. The office submitted claims to my dental insurance who reimbursed Mondovi for both visits. The claim for 11/11 paid Mondovi $529. 55, the allowed amount was $623. The amount I am to owe per the claim is $93.45I was over charged as I paid $277 to the office.The claim for 11/19 paid Mondovi $474.30, the allowed amount was $558. The amount I am to owe her the claim is $83.70 I was over charged as I paid $110 to the office, I have contacted the office on 3 separate occasions to resolve this matter and still have not gotten any resolution.
Business Response
Date: 02/27/2025
Hello,

A representative from Mondovi Windsor will contact the client.
Thank you,
Smile Brands
Customer Answer
Date: 02/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I need a specific timeline of when so will be contacted. Again this is an issue Ive reached out to the business before filing a complaint and I never got any follow-up.

Regards,

******* ********
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This firm which has another location at Address: *************************************************************************** is refusing to accept MinnesotaCare and refusing to treat patients with this insurance.They should be sued for this, that's against the law.I've been going to the ************ location since 2019 and should be allowed to maintain this as my primary dentist to schedule cleanings without being told the insurance approved and supported by the state government is not acceptable.I think practices refusing service like this should all be shut down and barred from operating in *********.
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, December 1, 2024 at bedtime I bit down and felt the crown on my tooth break. I called Mandvi dental in ******* New Jersey my dentist for the last 20+ years. I was instructed to call the on-call dentist which I did and left a message.I received a call back the following morning and the dentist asked me to come in so that she could take a look and address the problem. they would open up the office for me normally they are open half days on Saturday, but since this was the weekend of Thanksgiving, the office was closed.I was satisfied with the work she provided for me and was instructed to call later in the week for follow up. on Tuesday evening I received a call from the office telling me that because I had a private arrangement with the dentist and came in on Saturday. They would not be submitting my bill to insurance and I was responsible for the full amount out of pocket.I told him this was not conveyed to me prior to receiving service and had I known I wouldve waited until Monday since I was not in any pain . I also told them that I followed the instructions on their answering machine advising me to call the dentist. And no time was I told that this was a private arrangement between me and the dentist. The dentist is an employee of the practice and I would have no reason to believe otherwise .I believe such a call after the fact reveals fraudulent billing practices and I informed them I do not intend on paying this bill out of pocket. I do not object to them filing a claim with my insurance company since the work was done, and I certainly would pay any co-pay or coinsurance necessitated by my policy; however, I do not intend on paying an amount of money that they see fit in charging me for services they claimed were a private arrangement with me and the dentist
Business Response
Date: 12/12/2024
Hello,

A representative from Mondovi Dental- Raritan will contact the client.
Thank you,
Smile Brands
Initial Complaint
Date:09/13/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told I could do two more crowns on my teeth and I had plenty of insurance benefits to use for this and then I received a bill for the procedure. I also had an implant placed that another dentist told me was not placed correctly and he would not have placed an implant there. They charged $2,500 to my credit card and yet still told me I owed $500 even though I paid in full. They left me with an unfinished tooth and now I feel I can&#**;t return to the office due to an argument that ensued with the staff.
Business Response
Date: 09/18/2024
A representative from Midwest Dental - ******** will contact the client.
Initial Complaint
Date:08/14/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At ******* Dental on October 30, 2023-I had a tooth extracted and asked my dentist, *************************, if he thought I could get a refund for the bridge that he put in for me in February, 2023. I had the bridge for about 3 months before the anchor tooth for the bridge had to be extracted, rendering the bridge useless. ************** said he thought that was a reasonable request and that he would let his office manager know so that she could file for it. The bridge was a replacement for the one that I had gotten several years before by my dentist who had since retired from the same clinic. The anchor tooth was not in good shape, mushy and painful, so a root canal was done and the new bridge was attached. I continued to feel pain and discomfort from this tooth and had a couple of rounds of antibiotics for it over the next couple of months. ************** had a colleague look at the X-ray in May, 2023, and said it was cracked and would have to be extracted and I would no longer have my bridge. He arranged for a refund for the root canal, and I received $985.00 out of the $1,200.00 that I had paid. I was happy to get that. In October, I had another tooth extracted and we talked about the loss of my bridge and I asked him if he thought I might be able to get a refund for that bridge and he said he would be supportive and talk to the office manager to get it filed for me.After a couple of weeks, I called to see if they still had my card number on file and the office manager said I would be getting a refund. I called again two weeks later to check on the status again. December 28, I called again and was told to stop calling them, that they didnt have to refund me for the bridge. I went to the office on April 10, 2024 asked for an update and the lady said she would update the request, I said thank you. I have not received anything about the refund.Office manager is **************** She goes by *****. I talked to ***** and ***** by phone.
Business Response
Date: 08/20/2024
A representative from Monarch Dental - Fort Smith will contact the client.
Customer Answer
Date: 08/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wish to receive a response from Monarch Dental stating , Yes, we will refund, or, No, we will not refund..]

Regards,

***********************
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Need a painful tooth pulled. Have a letter from my oncologist giving permission to pull. They refused because of possible side effect from a dose of Zometa in April 2023. Called two hours before the appointment to tell me they wont pull it.. They had already rescheduled me once.
Business Response
Date: 08/20/2024
A representative from Merit Dental - LaGrange will contact the client.
Initial Complaint
Date:08/09/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have gone to Midwest Dental in ********** ** for many years and have had awesome service there. In March, 2024, the dental office told us that our insurance (through my work) will no longer be accepted (****************). I gave them my husband's insurance info many times. There was a staffing change at the dentist office and I have not had anything but problems with the billing. I have attached a pdf of all the bills and letters I have received along with a summary letter. I have never been late paying my bill - unless I was told the bill was incorrect. With each bill and letter, the amount I owe has gone up and down, but I can't figure out where the amounts they say I owe are from. I specifically asked prior to my last appointment if my appointment would be covered by my husband's insurance (since it was an ongoing issue) and I was told - YES it will be covered in full. If you look through the attachments, you will see that I have never had a zero balance (although I have always paid my bills). No person from the dental office will return my calls or even try to help me with this mess. I just keep getting a bigger balance with each bill and a different amount with each letter. I can't get anything to total and the $500.00 payment I made in July hasn't changed the past due amount for 2 months.
Business Response
Date: 08/20/2024
A representative from Merit Dental - ********** will contact the client.
Customer Answer
Date: 08/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Until I receive a phone call to discuss this mess, I will not consider it resolved. They have had my phone number for years and have yet to call me.

Regards,

******** *******
Business Response
Date: 09/06/2024
The office has reached out to the client and received no response.
Customer Answer
Date: 09/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have gone through all phone calls to my cell phone and at my workplace - they have not tried in any way to contact me. They have both phone numbers. If they are trying to contact my husband, he doesn't respond to emails at his email address. This **** has my name on it but his appointments have been billed to my account.

Regards,

******** *******

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Mondovi Dental is NOT a BBB Accredited Business.