ComplaintsforMondovi Dental

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Midwest Dental in ********** ** for dental work. The main admin person was out on maternity leave. Somehow the dental hygienist doubling with office work. During all treatments, I was never told costs, given a **** or any explanation of services. At one time I saw on the screen by the patient chair 2 sets of insurances listed on the screen. I did not know each were tied to my account. After 9 months, MWD finally attempted to submit to insurance. They erroneously submitted to 2 carriers, mine and the incorrect one I had saw. The carrier that wasn't mine denied stating I didn't have insurance with them. Mine denied it stating they were told I had two policies and they were secondary. The person in the office told me they kept doing work because the incorrect listed policy had a large annual benefit. They blew through my annual $1,000 in a flash and kept scheduling work. Again, at no time did they discuss charges. Now, long after they are seeing $1,017.00 from me. Due to the combined insurances and other items, I am not even sure these are my charges.

  Business response

  01/10/2022

  A representative from Midwest Dental will reach out to the client. 

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Midwest Dental (MD) owes me $5,012.00, refuses to pay. I have waited sixteen months. Did not replied to 2 email inquiries. When called, whoever I talk to tells me they cant help me, someone else is working on it. I have been told that they will tell that person that I called. To date, NO ONE has EVER called me back. In August 2020, MD received a referral authorization from **** Health (DH) for a bridge. However, MD refused to perform service until I paid for all the costs prior to service. I paid and MD filed a claim with DH. After my continued contact with DH, DH sent a check to MD two weeks ago. Only after I inquired did they admit receiving the check. I asked when I would get my refund, ******** didnt know anything, told me to talk to ******. ****** said that someone else was working on it, and they were going to review my account, it may take a month, and they may deduct future services from the amount due. Neither ******** or ****** could tell me the name, phone number or email of the person working on it.Oct 20, 9:21 AM: I emailed ************************************************************* no reply Thu, Nov 4, 11:09 AM: I emailed ************************************************************* no reply On 12/2/2021 I called several MD offices. ******** told me ask ******, but she was out until Monday. I talked to **** at ************. **** said ***** was working on it, but she was out until Monday, but she would tell ***** I called. I waited for ***** to call until 3:00 on 12/7. I called four times and was sent to voicemail. I left four messages to call me. No one returned my call. I then called ****** at ************. ****** said she couldnt help. She wouldnt give me the name of the person to talk, claimed she didnt know their phone number and when I asked for the email address, she hung up. I have paid for all my services promptly. This was a refund for a service I had already paid in full. I want the entire $5,012 immediately. I have cancelled future services until paid.

  Business response

  12/20/2021

  Hello,

  Patient was refunded $5012.80 on 12-9-21.

  Thank you,

  Jo ***

  Collections Manager

  Midwest Dental, Inc.

• Initial Complaint

  12/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a phone call stating I was over charged. I had used my Care Credit account to pay for services, so Merit Dental said they wanted to credit this account because they had a "contract with them". I had paid off the Care Credit account and shredded the card because I would no longer be using the account. Since I no longer had the card for the credit to be posted, I was told I could come in and sign a waiver. A few weeks later, I had NOT received the refund check. I called again to inquire and was told they had to credit the Care Credit account only, even though I signed the waiver to receive a check directly. I contacted Care Credit and confirmed the account number, and also that I could request a check for the credit balance. I was not directly told, but I know Care Credit charges fees to manually do transactions, so I believe requesting my credit balance via check payment will involve a fee. I called Merit Dental and left a message with the account number because they are closed on Fridays. I just want my full refund via check, please.

  Business response

  12/07/2021

  Hello,

  Per our provider contract with CareCredit, all credits must be returned to CareCredit. 

  ************************** CareCredit account was credited on 12/31/21 for $68.00.

  She can reach out to CareCredit regarding her credit due her from them, if her account has been paid in full. 

  Thank you,

  Jo *****************

  Collections Manager

  Midwest Dental

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went for my yearly checkup and Cleaning which my insurance covers I just received a **** for ****** They said was periodontal they did not inform me of this when I went or I would not have done it,also it was shoddy work and my crown broke I had it replaced by another Dentist for ******* Nov.17.*************.I feel I shouldn't have to pay as it sounded like a saw she was using on my teeth and not like any other time I had this done.Could you please check into this for me.Thank you very much,******************************* (This was done at Midwest Dental ********************************************************************************

  Business response

  12/10/2021

  Hello,

  The following is a timeline of when **************** began to be treated for periodontal issues:

  9/14/2009- Had Perio Scaling and Root Planning. Once this is done, all future cleanings are Perio Maintenance

  3/11/20 first perio maintenance - non covered benefit for insurance

  She has had perio maintenance from 3/11/20 to present- all non covered by insurance. (signed treatment plans reflect that so she was informed0

  As far as a crown, if **************** can submit chart/progress notes from the Dentist who replaced the crown. We would be happy to address that. 

  Thank you,

  Jo Ann 

  Collections Manager

  Midwest Dental

   

• Initial Complaint

  11/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had dentures worked on by this firm and co-pay was $647 out of pocket, my insurance company paid a certain amount toward work performed, they could not fix the problem and stated that I would receive a refund from their corporate office after all work performed was tallied. I had to keep calling for status and kept getting all kinds of excuses, after all accounting was done I was supposed to be receiving approximatly $210 from the refund according to their office manager, they sent me a final breakdown in October 2021 and stated that end of month accounting would send refund probably first week of November 2021. Today is the 23rd of November and I called the office to find out what was going on, I had not received the refund yet, now they say they are still working on final costs after sending me a final refund cost. I have been trying to get this straightened out for over 4 months now and it keeps getting pushed off with new excuses. They have a posting for patients stating payment due at time of service which I did, now why can't the refund be treated the same way. 4 Months is a lot of time to wait.

  Business response

  12/20/2021

  Hello,

  Enclosed is a copy of ********************** ledger, a copy of her progress notes, a copy of her EOB and refund request.

  I did a complete audit on her account and discovered that a service done May 4, 2021- Reline of her dentures was never billed out until August.

  Plus an insurance adjustment for $214.00 had not been applied. Her account has been corrected and she is now due a refund of $360.50. (which is being processed)

  Please extend our apologies for taking so long to process her refund. 

  Thank you,

  Jo *****************

  Collections Manager

  Midwest Dental, Inc. 

• Initial Complaint

  11/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was told that I needed a crown and 2 chipped teeth repaired. At first I was quoted that my portion of the crown would be $250,00 Then on the date of service 10-1-21 they looked it up again and said, "oh no, your coverage has changed, your portion is going to be $629.00" I was told that since I was not prepared to make a payment of this amount, that I could pay it in 2 payments of $314.50 each. One on 10-1-21 and the next on my second visit on 10-14-21 which I did. My paperwork showed a zero balance owed by me. Then about 2 weeks later I received a **** stating that I owed an additional $845.00 I trusted them when they quoted me a price and gave it to me in writing. They looked up my dental insurance while I was sitting in the chair. I would never have had the work done had I known that I would have to pay the entire **** myself of close to $1,500.00!

  Business response

  12/08/2021

  Hello,

  Enclosed is the response to #********.

  Thank you,

  Jo ***

  Business response

  12/08/2021

  Hello,

  Didn't you receive the attachment the first time?

  Thank you,

  Jo ***

  Business response

  12/20/2021

  Hello,

  Enclosed is Midwest Dental's response to #********.

  Thank you for bringing this to our attention. Our intention is to make sure patients in our practice understand the treatment that they are receiving and the financial obligations that go along with the treatment that is provided. I am truly sorry that this patient did not have a good experience.

  This patient did sign a financial treatment plan on September 28, 2020. In our financial policy, it does say that we will file the patients' insurance claims as a courtesy to the patient however, the patient is responsible for paying the full amount if a claim is denied by their insurance company. On the day that the treatment was rendered by our dentist, the patient also signed a treatment plan for the services that were provided on October 1, 2021. On our estimates, it also states that this is only an estimate that we are giving the patients. It also states that insurance coverage is subject to exclusions which is the patient's responsibly and that the patient should contact their insurance for a detail of their benefits.

  Another concern that came up after the claim was processed is that the patient had a new group plan that had an effective date of January 1, 2021. The patient did not give us this information when she was seen for this procedure which means that we had her covered under the previous insurance plan attached to the claim and it that plan had different coverage than her new plan which is why our estimate was off. It is the patient's responsibility to provide us with the most up to date insurance information in order for us to get the most accurate estimates possible.

  This patient did call us to discuss the **** and wanted us to write off the balance. We did not feel that we were obligated to do this as she did sign everything that stated that it was her responsibility regardless if insurance did or did not cover. However, since the insurance did not covered the treatment at all, our dentist that provided services did still give her the in network discount of the procedures that were denied, which saved her $400.00.

  Thank you,

  Jo ***

  Midwest Dental, Inc.

• Initial Complaint

  10/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I, as many others I see on this site under reviews. Also have an issue with being over billed. Received a **** that said I owed a balance of $115.25. clearly on the **** was amount paid by insurance. Which should have then been a balance of $0. When I contacted the office I was told the insurance payment came in after the **** was sent. That just wasn't true. I then told them again that insurance payment was listed on the **** I was looking directly at. When I asked for an explanation, they then again told me payment was received from insurance after billing was sent. Then asked them to look at the **** they sent me. Was told they couldn't see the **** that was sent. Kept pressing for a reasonable explanation, at which time they hung up on me. Its obvious to me that this Dental practice has a history of this. How many people don't catch this and over pay? Why aren't they under criminal investigation? Nothing but pirates at this practice.

  Business response

  11/18/2021

  We are currently doing an audit on his account and will respond as soon as we can. We have been short staffed... thank you for your patience. 

  Jo ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩