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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A dentist here filled a cavity on the cusp of my tooth without fully excavating & disinfecting the decay. I trusted him but turns out, bc of his negligence, I now need a root canal. I've also come to learn the filled cavity needed a crown the whole time. He did quick and shoddy work to get me out of the chair as quickly as possible, which has compromised my health and led to thousands of dollars of more dental work needed. My new dentist is reporting them to the *** as well.

    Business Response

    Date: 04/21/2025

    Hello, Please have Ms. ******* provide additional information, we are not able to locate her account just by her name.  She may provide her date of birth, phone number she may have used, the facility she went to and when.   Thank you

  • Initial Complaint

    Date:03/18/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people keep sending bills I don't know what they're for I can't read dentist jarkin sent me a bill for $1,200 and then when I call him and went up to $1900 didn't offer me sleep dentistry didn't know they had it till I read it a little late now after all that suffering blood all over my shirt Dentist had a poor bedside ********* careful who you choose should have done my research it's all about your wallet. I'm on *** she went silent . I'm so very sad I used them . Don't be a fool like me world has changed

    Business Response

    Date: 03/20/2025

    Response attached. 

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Aspen Dental for issues with my teeth. They determined I had periodontitis and recommended a two session deep cleaning. I was quoted about $1000 and paid half that day and the other half the day of my first cleaning. That was on 6/21/24. Today I received a new bill in the mail for an additional $576. Looking into them a bit online and it appears this is a regular practice for this company.

    Business Response

    Date: 11/08/2024

    Response attached.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son saw this provider in June 2024. At that time despite him having primary and secondary dental insurance they collected $371.80 from him up front. Additionally, they have never billed the secondary insurance despite multiple calls and emails to the organization. I have had to spend a large amount of time telling them how to handle the billing yet they still send me statements and refuse to rebill correctly or acknowledge that they actually owe us a refund .

    Business Response

    Date: 09/25/2024

    Response attached!

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told total cost of tooth removal was $156.00 for everything..... i asked twice... I paid on AUG 20 2024. Was told told to come in on AUG 23 for the procedure. When it was done i was given prescription for pain pills and told i was all done and good to go.... now i have a bill for $119.00

    Business Response

    Date: 09/08/2024

    Response attached.

    Customer Answer

    Date: 09/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    MO Dental AS Judge DDS PC ********************************************************* as in your response is not the problem (i owe no money with this independently owned and operated business).  Money owed is from ASPEN DENTAL ****************************/ ******************************************************************

    Regards,

    *********************************

    Business Response

    Date: 09/09/2024

    The office tried to reach you this morning to inform you that this balance has been adjusted off. They were unable to reach you or leave a voicemail. Please return ******'s call as soon as you can, ************, option 2.

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seen on 10/18/23 for a routine dental cleaning. I was told prior to my service that my insurance was in-network *********** PPO dental plan). I did not receive any bill or update until 02/29/24 when I received a bill for $190 stating that this was the out of pocket cost for no insurance. I contacted the office requesting that they file with my insurance and received an explanation of benefits from my insurance company stating that my balance is $30 (my usual copay for routine screenings). I have called probably 15 times requesting updates on this situation as I continue to receive bills stating that I owe $230 now and will be sent to collections. Every time I call the 800 customer service billing number, I wait on hold for approximately 45 minutes before the line disconnects. I have never been able to reach a representative. I then contacted the local office and have been told by 4 different people claiming to be the office manager that they will look into this and call with an update. No update is ever received. I have been dealing with this for almost 1 year with NO resolution. I would like to pay my bill, the $30 as indicated by my insurance, and be done with this company. But nobody is responding to my inquires and threatening collections.

    Business Response

    Date: 08/08/2024

    Response attached.

    Customer Answer

    Date: 08/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For some reason almost every appointment I have scheduled with Aspen dental has been unconsentually rescheduled. When I got a text yesterday saying my appointment was being rescheduled yet again, I called and inquired as to why????? They told me that it was my cleaning appointment for later in the month that needs rescheduled, not my appointment two days from then (Friday 6.7.24 is my appointment for a filling they have already rescheduled on me at least twice for this filling after I had already driven the 45 min round trip drive there) and we confirmed that the appointment was still good and I would finally get my filling. That was told to me yesterday. Today I got a call from *******? (They mumbled I couldn't tell if that was there name) They work in the ***************** The person left me a threatening voicemail saying if I didn't call and confirm AGAIN they would cancel my appointment. So I called AGAIN (while working and taking care of two kids) to confirm AGAIN. ******* answered again and interrupted me constantly, berated me, spoke abusively to me, threatened me again with canceling my appointment because she "didn't like the tone of my voice" (remember this is after she threatened me multiple times LOL) I have the recordings of the threatening voicemail from *******. I do not feel safe with someone who has verbally threatened me several times having access to my medical records and personal information. I do not feel safe in the office after I was threatened multiple times.

    Business Response

    Date: 06/12/2024

    Response attached!

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 8th, 2023 I got a tooth extracted from Aspen Dental after going from my regular dentist due to needing emergency care. I got the tooth extracted just fine after paying them $595 between the extraction and exam. Afterwards I felt decent enough, I was just happy to be out of pain. Since then ive had to go to the emergency room twice for severe headaches, nausea, heart palpitations, and insomnia. This is due to part of the tooth being left in my gum after extraction which is causing body wide pain. I cannot go to Aspen dental again as I dont have dental insurance and know they will charge me exorbitant amounts again to simply fix the mistake they made. Now I have to go to another dentist and hope *** have enough money after what Aspen dental caused to be able to fix it. I felt pressured in the office feeling pushed into a decision over wether to get a ***** dollar root canal from a referred specialist or to get the tooth extracted by them. Since im an EIGHTEEN year old patient I chose the extraction as I knew I wasnt able from the get go to do a root canal. As a younger dental patient I feel very taken advantage of and upset that aspen dental has left me going to the er in severe pain. At this point the only thing that would help to get my money back to go elsewhere to get the mistake fixed because being charged almost 600 dollars to be in debilitating pain is disgusting.

    Business Response

    Date: 01/26/2024

    Response attached.

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6th I went to aspen dental for a new client appointment. I wanted a cleaning but they said I needed an initial appointment first.I had 0 issues with my teeth. No pain, no sensitivity. They took **rays and said I had 8 cavities that needed to be filled asap as they could lead to root canals. I asked are you sure? I have no pain. No issues. Everything feels fine. Just wanted a cleaning.They said they were sure and began point to the **rays. I asked if I could get a cleaning and the fills asap since I didnt wanna risk my teeth getting worse. They said a cleaning had over a year out of waiting list. However, they could fill all of my cavities in a few weeks.On April 24th I went in for the first 4 fillings and I felt everything after she gave me 6-8 shots. I said are you sure this is okay? This hurts. They didnt hurt before. She assured me I just needed more shots to numb it. After I left my mouth was bleeding. I spent 5 minutes spitting out blood. Confused as to why fillings would cause bleeding. On April 27th I went back for four more fillings on the other side of my mouth. She told me that if I felt pain that lasted after a week to call. I had waited 2 weeks (confused as Ive never had fillings in adult teeth before). I called and said I had serious pain everywhere and still couldnt eat food. Even soft food hurt. The lady who answered the phone said to let her talk to the dentist. I then hear her in the background ask and get a call the specialist reply. She said call a specialist called something located in ******* I said okay what do I tell them??? They said that Im having pain. I said okay do I need a referral? They said yes we will send one over. Two days later I called the specialist and they said they could not see me as my dentist needs to conduct more testing in house. As my pain was too broad. And that they never received a referral. I then called the dentist and told them my concerns on their emergency answering. They said

    Business Response

    Date: 06/23/2023

    Response attached.

    Thank you for the opportunity to respond to the complaint filed by *********************************** on behalf of the ******, ** Aspen Dental branded practice, owned and operated by *************************** DDS SC. We will be responding to the consumer directly on this communication.The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care.I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.  

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/18/22 went in for a cleaning & to start fixing broken tooth with a replacement crown until the permanent crown came in. The cleaning went well but once the crown procedure was being done is when it started going downhill fast. Everything was being rushed and hurried. More concerned with making money instead of ensuring that their patient was comfortable and understood what was going on. Finally got everything done, then on 8/19/22 is when the tooth pain & bad headache starts to develop and it keeps getting worse over the weekend. So I called the emergency call number to have an on call dentist call & give me some help/advice how to handle this pain and that never worked out. Called 3 times on Saturday and 4 times on Sunday until I finally got a response. Then even the response seemed like I was interrupting the on call dentists weekend!! Oh just take ibuprofen and call first thing Monday morning. Then Sunday night might top lip and left side face had swelled up nasty & was turning purple. I went to my ER & was told I had an infection/bacteria in that tooth that was was worked on. Was given some medication & released early Monday morning. Called right away when the office opened & asked to speak to a manager and was told she was busy but she would call me back. Well that never happened!! It took me contacting the corporate office & then they finally contacted the local office and connected us. I was able to get in at 3pm that Monday to see if they could fix this problem that they caused. I get there and they start to look at everything & the pain they were putting through was too much!!! Finally the temporary crown was taken off & she looks at my x-rays & says oh that's why right there you need a root canal. So if she was doing her job on 8/18/22 when I first was there & not ******* to get me out she would have noticed this to begin with & would have probably mentioned that I got the root canal to begin with!! So now I should get my $308 back right?? Nope!!!

    Business Response

    Date: 09/06/2022

    Response attached.

Aspen Dental is NOT a BBB Accredited Business.

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