Business ProfileforExterior Custom Solutions

I'll start out with the installer and sales guy were nice. The windows are bottom of the barrel . ********** has better in their lower end windows . Most of the windows are super hard to open and close. The latches are loose and if you try to tighten them the s**** turns and doesn't tighten. A few of the windows are damaged and I'm missing screens and have holes in about 5 others. The installer said they would order the screens and come back . It's been 6 months and nothing. So I called weeks ago and talked to a woman and she said she would contact me back in a few days to schedule someone to come and look at the mess the caulk is and the windows that are super hard to open and close as well as bring out the screens. It's been about 3 weeks maybe longer and not a word. STAY AWAY FROM THIS COMPANY ! Once they get your money , you are nothing more to them then a stranger walking down the street . update 2/24/24 I still have not got the replacement window that was broken. I STAND BY WHAT I HAVE SAID.

Review was posted on ****** nine months ago and copied onto BBB site with an update. We have not received any phone calls from *************************. When a question or concern arises, ****** chooses to update her reviews rather than contact our office. Any questions or concerns that ****** has could easily be taken care of by calling our office. After the latest update, we contacted ****** to find out what the issue was. She informed us that during our last visit, when we went to her home to take care of issues not caused by ECS, our production manager had ordered two replacement sashes. We checked the warehouse and found the sashes had been placed with other windows from another customer with the same last name. Had ****** phoned us, which we have repeatedly asked her to do, this would have been resolved immediately. We have added our initial response below to the multiple reviews ****** left on ******.Hello StacieUnfortunately we dont have any messages or calls from you. What number did you call? Your salesperson also said you have his number, but hasnt heard from you. We see this is the third review from you. We called you after the first review to explain the facts, so you changed your 1 star to a 3 star. Upon installation, you gave us top ratings for quality of product, installation, and overall experience with ECS. We would very much like to take care of any issues you feel you are experiencing. We are a family owned business and work diligently to take care of our customers. You purchased our most economical window, typically used in rental properties or when customers are selling their home. We have a good, better and best, this is our good product. It is superior to lumber yard windows. Your warranty covers your screens and the other issues you mentioned. Our production manager contacted you yesterday and is scheduled to come out tomorrow. ******, we are always here for our customers. In the future, please call our office at ************ or your salesperson.