ComplaintsforWisconsin Vision, Inc.
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Complaint Details
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Initial Complaint
11/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am a 30+ year customer of this establishment and this is the first time I have had issues. My eye exam was on 9/11/21 and I told the doctor I was looking for glasses for both reading and computer use. When my glasses came in, I was contacted and went in, and told the associate I couldn't see a thing out of the glasses. He told me they were progressives, and just needed to be adjusted. When the adjusted glasses came in, I was contacted and went in, and again told the associate I couldn't see a thing out of the glasses. He urged me to take them and just get used to them, even. I refused, saying this shouldn't be this difficult to get glasses for computer and reading use. He said I would have to see the eye doctor again and be re-examined, so we set up another appointment. When I arrived for that appointment, they said I didn't need to be re-examined, that maybe progressives weren't the best option for me and that I should get computer glasses (which is what I asked for initially). When the glasses came back the 3rd time, I was finally able to see out of them - and at that point asked them to adjust the price of the glasses to be what I initially asked for - computer glasses rather than the progressives (that I didn't ask for) that are so much more expensive. Each of the 5 visits in to Wisconsin Vision, I had different associates. They told me they were having staffing issues, and on the visit I asked for a price adjustment, I was promised a call back from the district manager. That call never came. After several more calls in, I did have one call back from them which I missed, but my calls since have not been returned.Business response
11/22/2021
Hello,
We are going to credit the difference of the progressive payment. The Regional Manager, ****, left a message for ***** today.
Thank you,
*******************************
Customer response
12/01/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Contact Information
Customer Complaints Summary
11 total complaints in the last 3 years.
5 complaints closed in the last 12 months.